Acquisition & Onboarding Manager

📌 Core Information 🔹 Job Title: Acquisition & Onboarding Manager 🔹 Company: Hotelbeds Group 🔹 Location: Bangkok, Krung Thep Maha Nakhon, Thailand 🔹 Job Type: Full-Time 🔹 Category: Leisure, Travel & Tourism 🔹 Date Posted: April 9, 2025 🔹 Experience Level: 2-5 years 🚀 Job Overview Hotelbeds Group, a global leader in the TravelTech space, is seeking an Acquisition & Onboarding Manager to drive business growth and market presence by converting digital hotel leads into customers and facilitating seamless client onboarding. This role involves collaborating with various teams to ensure alignment and effective execution of acquisition plans, reducing time to market for new strategic acquisitions. 🔹 ASSUMPTION: This role requires a balance of sales, negotiation, and project management skills, with a strong focus on customer satisfaction and retention. 📋 Key Responsibilities ✅ Client Acquisition: Convert digital hotel leads into customers by finalizing accommodation distribution agreements, contributing to increased business growth and market presence. ✅ Client Onboarding: Coordinate technical and commercial integration to ensure a smooth transition and high levels of customer satisfaction. ✅ Customer Retention: Provide exceptional support during the onboarding phase and initial sales period to foster strong, long-term relationships with hotel partners. ✅ Acquisition Target Support: Collaborate with the account development team and frontline sourcing team to ensure alignment and effective execution of "ready to sale" plans, reducing time to market for new strategic acquisitions. 🔹 ASSUMPTION: The role may involve working with a high volume of leads and tight deadlines, requiring strong organizational skills and the ability to prioritize tasks effectively. 🎯 Required Qualifications 🔹 Education: Bachelor's degree in Business, Hospitality, or a related field. 🔹 Experience: More than 3 years of experience in the Hospitality and Travel sector, preferably in roles such as Sales Executive, Reservation Manager, Revenue Manager, or Product Manager. 🔹 Required Skills: - Proven negotiation skills to finalize simple agreements with new clients. - Understanding of sales funnels and conversion techniques. - Expertise in identifying and prioritizing high-potential leads and account onboarding. - Excellent verbal and written communication abilities in English, with additional languages being a plus. - Ability to convey technical and commercial information clearly and persuasively. - Self-motivation and the initiative to achieve goals and meet deadlines. - Ability to anticipate potential issues and take preventive measures. 🔹 Preferred Skills: - Experience with CRM software and sales tools. - Familiarity with the hotel industry and its distribution channels. 🔹 ASSUMPTION: Candidates with experience in a similar role or a strong background in sales and customer service are likely to be successful in this position. 💰 Compensation & Benefits 🔹 Salary Range: THB 80,000 - 120,000 per month (Estimated based on industry standards for a mid-level role in Bangkok) 🔹 Benefits: - Competitive benefits package. - Opportunity to work in an innovative, engaging, and multicultural environment. - Potential for career growth locally or within global working locations. 🔹 Working Hours: Full-time, with standard office hours (Monday-Friday, 9:00 AM - 6:00 PM) and flexibility to work additional hours as needed. 🔹 ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills. 📌 Applicant Insights 🔍 Company Context 🔹 Industry: Hotelbeds Group operates in the TravelTech space, connecting and empowering businesses by facilitating bridges in the travel ecosystem. They offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments. 🔹 Company Size: Medium (1,001-5,000 employees) 🔹 Founded: 2001 🔹 Company Description: Hotelbeds Group is a global leader in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Their cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence help generate demand. By operating exclusively in the B2B arena, they are uniquely placed to drive growth for their partners without competing for the end customer. Their teams of 3,000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. 🔹 Company Specialties: Accommodation Wholesaler, Online Travel Agency, Destination Services, Travel Industry Experts, Global Portfolio, and TravelTech. 🔹 Company Website: www.hotelbeds.com 🔹 ASSUMPTION: Hotelbeds Group's focus on technology, data, and people sets them apart in the market, providing a unique opportunity for candidates to grow within a dynamic and innovative environment. 📊 Role Analysis 🔹 Career Level: Mid-level, with opportunities for growth and development within the company. 🔹 Reporting Structure: This role reports directly to the Head of Acquisition and works closely with the account development team and frontline sourcing team. 🔹 Work Arrangement: On-site, with the opportunity to work within one of the company's beautiful working locations across the globe. 🔹 Growth Opportunities: The role offers the chance to build strong and lasting business relationships and friendships from around the world, as well as the opportunity to develop one's career locally or within global working locations. 🔹 ASSUMPTION: The role's focus on client acquisition and onboarding provides a strong foundation for career growth within the company's sales and business development teams. 🌍 Location & Work Environment 🔹 Office Type: Modern, collaborative office space with a multicultural environment. 🔹 Office Location(s): Camí Son Fangos 100, Palma de Mallorca, Balearic Islands 07007, ES (Headquarters); Bangkok, Krung Thep Maha Nakhon, Thailand (On-site location for this role) 🔹 Geographic Context: Bangkok, the capital and most populous city of Thailand, offers a vibrant mix of traditional and modern culture, with a thriving business environment and numerous opportunities for personal and professional growth. 🔹 Work Schedule: Standard office hours (Monday-Friday, 9:00 AM - 6:00 PM) with flexibility to work additional hours as needed. 🔹 ASSUMPTION: The on-site work arrangement in Bangkok provides an excellent opportunity for candidates to immerse themselves in the local culture and build strong relationships with clients and colleagues. 💼 Interview & Application Insights 🔹 Typical Process: 1. Online application submission; 2. Phone or video screening; 3. In-person or video interview with the hiring manager; 4. Final interview with the team or relevant stakeholders; 5. Job offer. 🔹 Key Assessment Areas: Sales skills, negotiation abilities, communication, problem-solving, and cultural fit. 🔹 Application Tips: - Tailor your resume and cover letter to highlight relevant experience and skills for this role. - Prepare examples of successful client acquisition and onboarding experiences. - Research Hotelbeds Group and the TravelTech industry to demonstrate your understanding of the company and its market. 🔹 ATS Keywords: Client Acquisition, Onboarding, Customer Satisfaction, Negotiation, Sales Funnels, Lead Identification, Communication, Self-Motivation, Problem Anticipation. 🔹 ASSUMPTION: The application process for this role may involve assessments or case studies to evaluate the candidate's sales and problem-solving skills. 🛠️ Tools & Technologies 🔹 Relevant Tools: CRM software (e.g., Salesforce, HubSpot), sales tools (e.g., SalesLoft, Outreach), project management software (e.g., Asana, Trello). 🔹 Relevant Technologies: Familiarity with cloud-based technology platforms, travel industry software, and data analysis tools. 🔹 ASSUMPTION: The role may require the use of specific tools and technologies, and candidates should be comfortable learning and adapting to new software as needed. 👔 Cultural Fit Considerations 🔹 Company Values: Innovation, Customer-First, Global Approach, Local Touch, Passion, and Integrity. 🔹 Work Style: Collaborative, dynamic, multicultural, and customer-focused. 🔹 Self-Assessment Questions: - How do you align with Hotelbeds Group's company values, particularly 'Customer-First' and 'Global Approach, Local Touch'? - How comfortable are you working in a multicultural environment and collaborating with global teams? - What aspects of your work style make you a good fit for this role and the company's culture? 🔹 ASSUMPTION: Candidates who demonstrate a strong cultural fit with Hotelbeds Group's values and work style are more likely to succeed in this role and contribute to the company's ongoing success. ⚠️ Potential Challenges 🔹 Role-Specific Challenges: Managing a high volume of leads and tight deadlines, balancing sales and project management responsibilities. 🔹 Company-Specific Challenges: Working in a dynamic and rapidly changing industry, adapting to new tools and technologies. 🔹 Location-Specific Challenges: Navigating the local business environment and cultural nuances in Bangkok. 🔹 ASSUMPTION: Candidates should be prepared to face these challenges head-on and leverage their skills and experience to overcome them successfully. 📈 Similar Roles Comparison 🔹 How this role differs from related positions: Focus on client acquisition and onboarding, rather than ongoing customer management or account development. 🔹 Industry-specific context: The TravelTech industry is dynamic and rapidly evolving, with a strong focus on technology, data, and customer experience. 🔹 Career path comparison: This role provides a strong foundation for career growth within the company's sales and business development teams, with potential opportunities for advancement into management or leadership positions. 🔹 ASSUMPTION: Candidates should consider their career goals and aspirations when evaluating this role and how it fits with their long-term objectives. 📝 Sample Projects 🔹 Project Example 1: Develop and execute a strategic plan to convert a high volume of digital hotel leads into customers within a specified timeframe. 🔹 Project Example 2: Collaborate with the account development team to streamline the onboarding process for a new strategic acquisition, ensuring a smooth transition and high levels of customer satisfaction. 🔹 Project Example 3: Analyze sales data to identify trends and opportunities for improving client acquisition and retention, and develop targeted strategies to capitalize on these insights. 🔹 ASSUMPTION: Candidates should be prepared to take on challenging projects and initiatives that drive business growth and contribute to the company's success. ❓ Key Questions to Ask During Interview 🔹 Question 1: Can you describe the typical onboarding process for new clients and how this role fits into that process? 🔹 Question 2: How does Hotelbeds Group support the professional development and growth of its employees? 🔹 Question 3: What are the key priorities for this role in the first 90 days, and how will success be measured? 🔹 Question 4: How does Hotelbeds Group foster a culture of innovation and collaboration, and how does this role contribute to that culture? 🔹 Question 5: What are the most challenging aspects of working in the TravelTech industry, and how does Hotelbeds Group address these challenges? 🔹 ASSUMPTION: Candidates should prepare thoughtful and insightful questions that demonstrate their interest in the role and the company, as well as their understanding of the industry and its challenges. 📌 Next Steps for Applicants 🔹 To apply for this position: - Submit your application through this link. - Tailor your resume and cover letter to highlight relevant experience and skills for this role. - Prepare examples of successful client acquisition and onboarding experiences. - Research Hotelbeds Group and the TravelTech industry to demonstrate your understanding of the company and its market. - Follow up with the hiring manager one week after submitting your application to express your interest in the role. 🔹 Disclaimer: This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions. ⚠️ Disclaimer: This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.