Acquisition Relationship Manager-SME-Sales

📌 Core Information

🔹 Job Title: Acquisition Relationship Manager - SME - Sales

🔹 Company: Kotak Mahindra Bank

🔹 Location: Hyderabad, Telangana, India

🔹 Job Type: Full time

🔹 Category: Banking & Finance

🔹 Date Posted: April 9, 2025

🔹 Experience Level: 2-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acquiring new customers in the SME segment
• Offering various banking solutions and products
• Collaborating with internal teams for seamless customer onboarding
• Ensuring compliance to bank’s audits and statutory requirements
• Providing a pleasant on-boarding experience for new customers

ASSUMPTION: This role requires a balance of sales, relationship management, and compliance skills. The ideal candidate will have experience in SME banking and a strong understanding of various banking products.

📋 Key Responsibilities

✅ Acquire new customers in the SME segment by offering asset-based and non-asset-based banking solutions, transaction banking, trade finance, and treasury services

✅ Collaborate with internal channels and open market sourcing for lead origination

✅ Understand customer business models, appraise financials, and identify suitable opportunities

✅ Engage with credit and risk functions, legal and technical teams, CAD, and GTS teams for seamless customer onboarding

✅ Ensure closure of deferrals and compliance to bank’s audits and statutory requirements

✅ Ensure a pleasant on-boarding experience for new customers and smooth transition to the portfolio team

ASSUMPTION: The role involves a mix of sales, relationship management, and compliance tasks. Strong communication skills and attention to detail are crucial for success in this role.

🎯 Required Qualifications

Education: Chartered Accountant or MBA

Experience: 2-10 years of relevant experience in SME banking

Required Skills:

• Knowledge of various SME banking products
• Analytical and financial skills
• Ability to influence and manage relationships
• Strong communication (written and oral) skills
• Eye for detail

Preferred Skills:

• Experience in credit appraisal
• Knowledge of lead generation and sourcing strategies

ASSUMPTION: Given the role's focus on SME banking, a background in finance or a related field is essential. Relevant experience and strong analytical skills are also crucial for success in this role.

💰 Compensation & Benefits

Salary Range: INR 12-18 lakhs per annum (estimated based on industry standards for a mid-level banking role in Hyderabad)

Benefits:

• Medical insurance
• Retirement benefits
• Employee stock options
• Performance-based bonuses

Working Hours: Full-time, Monday to Friday, with potential weekend work based on business needs

ASSUMPTION: The salary range is an estimate based on industry standards for a mid-level banking role in Hyderabad. Actual compensation may vary based on the candidate's experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Banking & Finance

Company Size: 10,001+ employees

Founded: 1985

Company Description:

• Kotak Mahindra Bank is one of India's leading banks, offering a wide range of financial services
• Established in 1985, the Group offers services such as commercial banking, stock broking, mutual funds, life insurance, and investment banking
• The Group has a wide distribution network through branches and franchisees across India and international offices in various countries

Company Specialties:

• Banking
• Capital Markets
• Stock Broking
• Mutual Funds
• Life Insurance
• Investment Banking

Company Website: http://www.kotak.com

ASSUMPTION: Kotak Mahindra Bank is a well-established financial institution with a diverse range of services and a strong presence in India and internationally.

📊 Role Analysis

Career Level: Mid-level

Reporting Structure: This role reports to the SME Business Head

Work Arrangement: On-site, with potential for hybrid or remote work based on business needs

Growth Opportunities:

• Progression to senior roles within the SME business or other departments
• Expansion of responsibilities based on performance and business needs
• Cross-functional projects and assignments

ASSUMPTION: This role offers opportunities for career growth within the SME business or other departments based on performance and business needs.

🌍 Location & Work Environment

Office Type: Corporate office

Office Location(s): Hyderabad, Telangana, India

Geographic Context:

• Hyderabad is the capital city of Telangana, located in southern India
• The city is known for its historical sites, IT industry, and pharmaceutical sector
• Hyderabad has a tropical wet and dry climate, with hot summers and mild winters

Work Schedule: Full-time, with potential for overtime based on business needs

ASSUMPTION: Hyderabad offers a mix of historical and modern attractions, with a diverse culture and a growing job market, particularly in the IT and pharmaceutical sectors.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Face-to-face interview with the hiring manager and relevant stakeholders
• Background and reference checks
• Job offer

Key Assessment Areas:

• Sales skills and customer acquisition strategies
• Relationship management and communication skills
• Understanding of SME banking products and services
• Problem-solving and analytical skills

Application Tips:

• Highlight relevant experience in SME banking and customer acquisition
• Demonstrate strong communication skills and attention to detail in your resume and cover letter
• Prepare examples of successful customer onboarding and relationship management strategies
• Research Kotak Mahindra Bank and the SME business to show your interest and understanding of the role

ATS Keywords: SME, customer acquisition, banking products, relationship management, compliance, onboarding, sales, finance, credit appraisal, lead generation

ASSUMPTION: The application process for this role is likely to involve assessments of sales, relationship management, and analytical skills, as well as a strong understanding of SME banking products.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Financial modeling and analysis tools
• Microsoft Office Suite
• Project management software

ASSUMPTION: The tools and technologies required for this role are standard for the banking industry and may include CRM software, financial modeling tools, and project management software.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Excellence
• Respect
• Accountability

Work Style:

• Collaborative and team-oriented
• Results-driven and performance-focused
• Adaptable and open to change
• Strong communication and interpersonal skills

Self-Assessment Questions:

• How do you demonstrate customer-centricity in your daily work?
• Can you provide an example of a time when you had to adapt to a significant change in your work environment?
• How do you prioritize and manage multiple tasks and deadlines?

ASSUMPTION: Kotak Mahindra Bank values a customer-centric, collaborative, and results-driven work environment. Candidates should be able to demonstrate strong communication skills and adaptability.

⚠️ Potential Challenges

• Meeting aggressive sales targets and customer acquisition goals
• Managing a diverse portfolio of SME customers with varying needs and expectations
• Navigating complex regulatory requirements and compliance standards
• Balancing sales and relationship management responsibilities

ASSUMPTION: This role presents challenges in meeting sales targets, managing diverse customer needs, navigating regulatory requirements, and balancing multiple responsibilities.

📈 Similar Roles Comparison

• Unlike other sales or relationship management roles, this position requires a strong understanding of SME banking products and services
• This role may have more focus on compliance and regulatory requirements compared to other sales positions
• Career progression in this role may involve moving into senior roles within the SME business or other departments

ASSUMPTION: This role differs from other sales or relationship management positions in its focus on SME banking products and services, as well as its compliance requirements. Career progression may involve moving into senior roles within the SME business or other departments.

📝 Sample Projects

• Developing and implementing a customer acquisition strategy for a new SME banking product
• Conducting a financial analysis of a potential SME customer to identify suitable banking solutions
• Managing the onboarding process for a large portfolio of new SME customers

ASSUMPTION: Sample projects for this role may involve developing customer acquisition strategies, conducting financial analyses, and managing customer onboarding processes.

❓ Key Questions to Ask During Interview

• Can you describe the typical customer profile for the SME business?
• How does this role collaborate with other departments within the bank?
• What are the key performance indicators (KPIs) for this role, and how are they measured?
• What opportunities are there for career growth and development within the SME business or other departments?
• How does the bank support work-life balance for its employees?

ASSUMPTION: Key questions to ask during the interview should focus on understanding the role's responsibilities, performance metrics, career growth opportunities, and work-life balance.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Kotak Mahindra Bank careers portal
• Tailor your resume and cover letter to highlight your relevant experience in SME banking and customer acquisition
• Prepare examples of successful customer onboarding and relationship management strategies
• Research Kotak Mahindra Bank and the SME business to show your interest and understanding of the role
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.