Adobe Campaign | 4 - 6 Years | Mumbai, Delhi PAN India

📌 Core Information

🔹 Job Title: Adobe Campaign | 4 - 6 Years | Mumbai, Delhi PAN India

🔹 Company: Capgemini

🔹 Location: Bangalore, Karnataka, India

🔹 Job Type: On-site

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: 2025-05-15

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Support and maintenance of customers' Adobe Campaign Classic platform
• Handling tickets in the production environment and performing root cause analysis
• Monitoring workflows and taking corrective actions
• Coordination of system-related activities between users and multiple technical teams
• Upkeep and maintenance of Adobe Campaign application servers and coordination with DBA's
• Understanding integration of Adobe with other applications

ASSUMPTION: This role requires a good understanding of Adobe Campaign Classic and related technologies, as well as strong problem-solving skills and the ability to work well with teams.

📋 Key Responsibilities

✅ Support and maintenance of customers' Adobe Campaign Classic platform

✅ Handle tickets in the production environment and perform root cause analysis

✅ Monitor workflows and take corrective actions

✅ Coordinate system-related activities between users and multiple technical teams

✅ Maintain Adobe Campaign application servers and coordinate with DBA's

✅ Understand integration of Adobe with other applications

ASSUMPTION: The role involves a high level of technical support and troubleshooting, requiring strong analytical skills and a proactive approach to problem-solving.

🎯 Required Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field

Experience: 4 to 5 years of support and development experience with Adobe Campaign Classic (Neolane)

Required Skills:

• Experience working with different Adobe Campaign modules, like Message Centre, Content Manager, FDA, etc.
• Knowledge and experience with the following programming languages: HTML, XML, JavaScript, and SQL
• Knowledge and experience of integrating Adobe Campaign with other systems
• Basic knowledge of SQL and Unix
• Good communication and interpersonal skills

Preferred Skills:

• Good to have Certification

ASSUMPTION: While a degree in a related field is preferred, equivalent experience may be considered. Strong communication skills are essential for this role due to the customer-facing nature of the work.

💰 Compensation & Benefits

Salary Range: INR 800,000 - 1,200,000 per annum (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Health insurance
• Retirement benefits
• Employee discounts
• Professional development opportunities

Working Hours: Full-time, 40 hours per week. May require flexible hours to accommodate customer needs.

ASSUMPTION: The salary range is an estimate based on industry standards for similar roles. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Capgemini is a global leader in IT services and consulting, with a strong focus on digital transformation and innovation.

Company Size: Capgemini is a large organization with over 10,000 employees worldwide, providing a diverse and dynamic work environment.

Founded: Capgemini was founded in 1967 and has since grown into a global technology and business transformation partner.

Company Description:

• Capgemini helps organizations to accelerate their dual transition to a digital and sustainable world, creating tangible impact for enterprises and society.
• It delivers end-to-end services and solutions leveraging its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.
• Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

Company Specialties:

• Outsourcing
• Process Consulting
• Package Based Solutions
• Custom Solution Development
• Application Management
• Artificial Intelligence
• Business Consulting
• Cloud
• Digital
• Managed Services
• Digital Transformation
• Innovation
• Intelligent Industry
• Sustainable IT
• and Generative AI

Company Website: www.capgemini.com

ASSUMPTION: Capgemini's large size and global presence offer opportunities for career growth and exposure to diverse projects. Its focus on innovation and digital transformation makes it an exciting place to work for tech professionals.

📊 Role Analysis

Career Level: Mid-level to senior-level role, depending on experience

Reporting Structure: This role reports directly to the Adobe Campaign Practice Lead or a similar manager within Capgemini.

Work Arrangement: On-site, with potential travel requirements to client locations.

Growth Opportunities:

• Potential to take on more complex projects and gain experience with new technologies
• Opportunities to work with diverse teams and gain exposure to different industries
• Possibility to advance to a leadership or management role within the Adobe Campaign practice

ASSUMPTION: This role offers opportunities for professional growth and development within Capgemini's Adobe Campaign practice and the broader organization.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space with state-of-the-art technology and amenities

Office Location(s): Bangalore, with potential travel to client locations in Mumbai, Delhi, and other PAN India offices

Geographic Context:

• Bangalore is a major tech hub and the capital of the Indian state of Karnataka
• It is known for its pleasant climate, vibrant culture, and numerous tech companies
• Mumbai and Delhi are major metropolitan cities with diverse industries and cultural experiences

Work Schedule: Full-time, with flexible hours to accommodate customer needs and project deadlines

ASSUMPTION: The work environment at Capgemini is collaborative and dynamic, with a strong focus on innovation and continuous learning. The location in Bangalore offers a vibrant tech ecosystem and numerous opportunities for professional growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• Technical assessment or case study presentation
• Final interview with the Adobe Campaign Practice Lead or a similar manager

Key Assessment Areas:

• Technical expertise with Adobe Campaign Classic and related technologies
• Problem-solving skills and ability to troubleshoot complex issues
• Communication and interpersonal skills, with a focus on customer-facing interactions
• Cultural fit with Capgemini's values and work environment

Application Tips:

• Highlight relevant experience with Adobe Campaign Classic and related technologies
• Demonstrate strong problem-solving skills and a proactive approach to customer support
• Tailor your resume and cover letter to emphasize your fit with Capgemini's values and the specific requirements of this role

ATS Keywords: Adobe Campaign Classic, Neolane, Message Centre, Content Manager, FDA, HTML, XML, JavaScript, SQL, Integration, Unix, Communication, Interpersonal Skills

ASSUMPTION: The application process at Capgemini is thorough and competitive, with a strong focus on technical expertise and cultural fit. Applicants should be prepared to demonstrate their skills and experience in detail and tailor their application materials to the specific requirements of the role.

🛠️ Tools & Technologies

• Adobe Campaign Classic (Neolane)
• HTML, XML, JavaScript, SQL
• Unix
• Various customer relationship management (CRM) and enterprise resource planning (ERP) systems

ASSUMPTION: The tools and technologies required for this role are specific to Adobe Campaign Classic and related systems. Applicants should have a strong understanding of these technologies and be able to demonstrate their proficiency in using them.

👔 Cultural Fit Considerations

Company Values:

• Client Value Creation
• Honesty and Integrity
• Collaboration
• Reliability
• Fairness and Respect for All
• Diversity
• Sustainability

Work Style:

• Collaborative and team-oriented
• Focused on innovation and continuous learning
• Customer-centric, with a strong commitment to delivering high-quality solutions
• Dynamic and fast-paced, with a focus on delivering results and driving business value

Self-Assessment Questions:

• Do you have a strong commitment to customer service and a proactive approach to problem-solving?
• Are you comfortable working in a dynamic, fast-paced environment and collaborating with diverse teams?
• Do you share Capgemini's values and are you committed to delivering high-quality solutions that drive business value?

ASSUMPTION: Capgemini's culture is collaborative, innovative, and customer-centric. Applicants should be able to demonstrate a strong fit with these values and be prepared to contribute to Capgemini's mission of driving business value through technology and digital transformation.

⚠️ Potential Challenges

• Handling complex customer issues and troubleshooting technical problems in a high-pressure environment
• Managing multiple projects and priorities simultaneously
• Working with diverse teams and stakeholders, including clients, internal teams, and external partners
• Keeping up with the latest technologies and trends in the Adobe Campaign ecosystem

ASSUMPTION: The role of Adobe Campaign Support and Maintenance Specialist can be challenging, with a high level of responsibility for customer satisfaction and technical problem-solving. Applicants should be prepared to handle these challenges and demonstrate strong problem-solving skills and a proactive approach to customer support.

📈 Similar Roles Comparison

• Compared to other Adobe Campaign roles, this position has a stronger focus on support and maintenance, with less emphasis on new feature development or implementation
• In the broader IT services and consulting industry, this role is similar to other customer support and maintenance positions, with a focus on technical problem-solving and customer satisfaction
• Career progression in this role could lead to more senior technical or management positions within Capgemini's Adobe Campaign practice or other related practices

ASSUMPTION: While this role is specific to Adobe Campaign support and maintenance, it shares many similarities with other customer support and maintenance positions in the broader IT services and consulting industry. Applicants should be prepared to demonstrate their technical expertise and customer support skills in order to succeed in this role.

📝 Sample Projects

• Implementing a new Adobe Campaign workflow to automate customer communications
• Troubleshooting and resolving a complex issue with Adobe Campaign integration with a third-party system
• Optimizing Adobe Campaign performance and scalability to support increased customer volume

ASSUMPTION: These sample projects illustrate the range of technical challenges and customer support opportunities that may arise in this role. Applicants should be prepared to demonstrate their ability to handle these challenges and contribute to Capgemini's mission of driving business value through technology and digital transformation.

❓ Key Questions to Ask During Interview

• Can you describe a typical day or week in this role, and how my responsibilities might evolve over time?
• How does Capgemini support the professional development and growth of its employees in this role?
• What are the most challenging aspects of this role, and how does Capgemini help its employees succeed in these areas?
• How does Capgemini collaborate with its clients to ensure customer satisfaction and drive business value through technology and digital transformation?
• What are the most important qualities and skills for success in this role, and how does Capgemini evaluate these qualities during the interview process?

ASSUMPTION: These key questions are designed to help applicants better understand the role, the work environment, and the opportunities for professional growth and development within Capgemini. Applicants should be prepared to ask thoughtful and insightful questions that demonstrate their interest in the role and their commitment to Capgemini's mission.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience with Adobe Campaign Classic and related technologies, as well as your strong problem-solving skills and customer support experience
• Prepare for a technical assessment or case study presentation, demonstrating your ability to handle complex customer issues and troubleshoot technical problems
• Research Capgemini's values and work environment, and be prepared to demonstrate your fit with the company culture during the interview process
• Follow up with the hiring manager or recruiter within one week of submitting your application, inquiring about the status of your application and expressing your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.