Affiliate and Banner Program Manager

📌 Core Information

🔹 Job Title: Affiliate and Banner Program Manager

🔹 Company: Helm

🔹 Location: Plymouth, Michigan, United States

🔹 Job Type: On-site, Full-time

🔹 Category: Automotive, Network Management

🔹 Date Posted: April 29, 2025

🔹 Experience Level: Intermediate (2-5 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing a network of independent repair garages to ensure high performance and service excellence
• Building and maintaining strong relationships with garage partners to foster long-term collaboration
• Expanding and strengthening the North American garage network through strategic planning and market analysis
• Continuously monitoring and optimizing garage operations to improve service quality and efficiency

ASSUMPTION: This role requires a high level of coordination, communication, and strategic thinking to successfully manage and grow the garage network.

📋 Key Responsibilities

✅ Garage Network Management: Oversee and support a network of partner garages, ensuring alignment with company standards and performance objectives. Build and maintain strong relationships with garage partners to foster long-term collaboration. Organize training sessions, technical workshops, and support initiatives to drive partner performance. Continuously monitor and optimize garage operations to improve service quality and efficiency.

✅ Strategic Network Growth: Assist in crafting strategies to expand and strengthen the North American garage network. Identify and onboard high-quality garage partners that meet company criteria. Analyze market dynamics and competitor activity to inform strategic decisions.

✅ Performance Tracking & Quality Assurance: Monitor key performance indicators (KPIs) related to service, operations, and customer satisfaction. Drive corrective actions when needed and ensure full compliance with legal, safety, and quality standards.

✅ Cross-Team Collaboration: Work closely with internal teams including sales, marketing, operations, and customer support. Serve as a key liaison, sharing insights and feedback to improve overall service delivery and network efficiency.

✅ Reporting & Continuous Improvement: Provide senior leadership with regular performance updates, analysis, and strategic recommendations. Use data-driven insights to enhance current processes and contribute to continuous improvement efforts.

ASSUMPTION: This role involves a mix of strategic planning, operational coordination, and relationship management, requiring a well-rounded skill set and strong attention to detail.

🎯 Required Qualifications

Education: Bachelor’s degree in business administration, Automotive Engineering, or a related field.

Experience: 3+ years of experience in network or partner coordination—automotive aftermarket experience strongly preferred.

Required Skills:

• Excellent communication, negotiation, and relationship-building skills
• Strong organizational skills and the ability to juggle multiple priorities
• Proficiency in Microsoft Office (Excel, Word, Teams, Outlook)
• Willingness to travel as needed

Preferred Skills:

• Experience in the automotive aftermarket industry
• Fluency in additional languages (Spanish, French, etc.)

ASSUMPTION: While the role requires specific experience and skills, there is room for candidates from diverse backgrounds to bring unique perspectives and contribute to the team's success.

💰 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (based on industry standards for an intermediate-level role in the automotive industry in the Plymouth, MI area)

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee assistance program
• Professional development opportunities

Working Hours: Full-time (40 hours per week), with flexibility for occasional overtime or weekend work as needed

ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Automotive, specifically focused on the aftermarket and garage network management

Company Size: Small (2-10 employees), which means a more intimate work environment with opportunities for close collaboration and impact

Founded: 2019, with a focus on helping leaders create a sticky employee experience without the busywork

Company Description:

• Helm is an employee belonging platform that helps leaders create a sticky employee experience without the busywork
• The company specializes in employee engagement, employee development, and people operations
• Helm works with organizations that care about employee experience and are aligned and intentional about their culture

Company Specialties:

• Employee Engagement
• Employee Development
• People Operations
• Employee Experience
• People Analytics
• Performance Management
• Culture Tools
• People Management
• Company Culture
• Onboarding
• People Wiki
• Employee Connection
• Future of Work
• HR Software
• Mentoring
• Digital Workplace

Company Website: https://www.joinhelm.com/

ASSUMPTION: While Helm is not directly in the automotive industry, its focus on employee engagement and experience can greatly benefit the garage network management role.

📊 Role Analysis

Career Level: Intermediate, with opportunities for growth and advancement within the company

Reporting Structure: This role reports directly to the Director of Garage Network Management and works closely with various internal teams

Work Arrangement: On-site, with occasional travel required for garage visits and industry events

Growth Opportunities:

• Advancement to a senior or management role within the garage network management team
• Expansion into other areas of the business, such as sales, marketing, or operations
• Professional development opportunities, including training and workshops

ASSUMPTION: This role offers a unique blend of operational coordination, strategic planning, and relationship management, providing a strong foundation for career growth within the company.

🌍 Location & Work Environment

Office Type: On-site, with a small, close-knit team environment

Office Location(s): Plymouth, MI

Geographic Context:

• Plymouth, MI is located in the Detroit metropolitan area, with a population of approximately 9,100
• The area offers a mix of urban and suburban living, with easy access to outdoor recreation, cultural attractions, and major highways
• Plymouth is home to a diverse range of industries, including automotive, manufacturing, and technology

Work Schedule: Full-time (40 hours per week), with flexibility for occasional overtime or weekend work as needed

ASSUMPTION: The on-site work environment at Helm's Plymouth office fosters close collaboration and communication, which is crucial for success in this role.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screen to assess cultural fit and basic qualifications
• In-depth behavioral interview to discuss past experiences and problem-solving skills
• Final interview with the hiring manager to discuss the role in more detail and answer any remaining questions
• Background check and reference check (if applicable)

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and analytical skills
• Strategic thinking and planning
• Adaptability and flexibility
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Be prepared to discuss specific examples of your experience in network management, partner coordination, and strategic planning
• Research Helm and the automotive aftermarket industry to demonstrate your enthusiasm and understanding of the role
• Prepare thoughtful questions to ask the interviewer about the company, team, and role

ATS Keywords: Affiliate Management, Partner Coordination, Operational Success, Communication, Negotiation, Relationship Building, Organizational Skills, Microsoft Office, Travel, Performance Tracking, Quality Assurance, Data Analysis, Strategic Planning, Market Analysis, Training Coordination, Customer Satisfaction

ASSUMPTION: The application process for this role is likely to be competitive, so it's essential to tailor your application materials and prepare thoroughly for the interview.

🛠️ Tools & Technologies

• Microsoft Office Suite (Excel, Word, Teams, Outlook)
• Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Data analysis and visualization tools (e.g., Tableau, Power BI)

ASSUMPTION: While specific tools and technologies may vary, proficiency in Microsoft Office Suite and familiarity with CRM and project management tools are essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Employee-centric: Prioritizing the well-being and success of employees
• Inclusive: Fostering a diverse and inclusive work environment
• Collaborative: Encouraging open communication and teamwork
• Adaptable: Embracing change and continuous improvement
• Impact-driven: Focused on delivering meaningful results and making a difference

Work Style:

• Close-knit team environment with a focus on collaboration and communication
• Flexible and adaptable, with a willingness to take on new challenges and responsibilities
• Data-driven and analytical, with a strong attention to detail
• Strategic and forward-thinking, with a focus on long-term growth and success

Self-Assessment Questions:

• Do you thrive in a close-knit, collaborative work environment?
• Are you comfortable managing multiple priorities and juggling various responsibilities?
• Do you have a proven track record of building and maintaining strong relationships with partners or clients?
• Are you comfortable using data and analytics to inform strategic decisions?
• Do you have a strong understanding of the automotive aftermarket industry and its trends?

ASSUMPTION: A strong cultural fit for this role involves a balance of collaboration, adaptability, and data-driven decision-making, with a passion for the automotive industry.

⚠️ Potential Challenges

• Managing a large network of independent garages, each with its own unique needs and challenges
• Balancing strategic planning and operational coordination, with a focus on both short-term and long-term goals
• Adapting to changes in the automotive aftermarket industry and adjusting strategies accordingly
• Ensuring consistent communication and collaboration with various internal teams and external partners
• Maintaining a strong work-life balance while managing multiple priorities and occasional travel

ASSUMPTION: While this role presents several challenges, it also offers significant opportunities for growth, learning, and impact.

📈 Similar Roles Comparison

• Compared to other network management roles, this position places a stronger emphasis on strategic planning and market analysis
• Unlike many automotive industry roles, this position focuses more on network management and less on technical or production-related responsibilities
• Career progression in this role could lead to opportunities in senior management, operations, or strategic planning within the company

ASSUMPTION: While this role shares similarities with other network management positions, its unique focus on the automotive aftermarket and strategic planning sets it apart.

📝 Sample Projects

• Developing and implementing a comprehensive garage onboarding process to ensure consistent quality and efficiency
• Conducting a market analysis to identify opportunities for garage network expansion and growth
• Collaborating with internal teams to create targeted training programs for garage partners
• Analyzing customer satisfaction data to identify trends and areas for improvement in garage services

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and initiatives that the Affiliate and Banner Program Manager may undertake to drive success in the garage network.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the garage network management department?
• How does Helm support the professional development and growth of its employees?
• What are the most significant challenges facing the garage network in the near future, and how can this role contribute to addressing them?
• How does Helm measure the success of its garage partners, and what resources are available to support their growth and development?
• What is the company's long-term vision for the garage network, and how does this role fit into that strategy?

ASSUMPTION: Asking thoughtful, well-researched questions during the interview demonstrates your interest in the role and provides valuable insights into the company and team dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for the interview by researching Helm, the automotive aftermarket industry, and the specific responsibilities of the role
• Prepare thoughtful questions to ask the interviewer about the company, team, and role
• Follow up after the interview to express your appreciation for the opportunity and reiterate your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.