Affiliate Ops and Systems Manager

Pattern

Full-time

On-site

Lehi, Utah, United States

🌐 Digital Marketing

📌 Core Information

🔹 Job Title: Affiliate Ops and Systems Manager

🔹 Company: Pattern

🔹 Location: Lehi, UT, US

🔹 Job Type: Full-time

🔹 Category: Retail

🔹 Date Posted: 2025-07-02

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

Building and managing systems for affiliate outreach, tracking, and community management at scale.
Collaborating cross-functionally with marketing, analytics, content, and overseas support teams to drive high-volume creator campaigns.
Optimizing affiliate KPIs, dashboards, and reporting systems to ensure performance tracking and operational efficiency.
Managing and growing Discord communities as a central hub for affiliate engagement, perks, product drops, education, and retention.
Working with finance, analytics, and TikTok Shop Seller Center to implement scalable payout models and track ROI by creator and cohort.

ASSUMPTION: This role requires a strong background in influencer marketing, affiliate program management, or creator operations, with a proven ability to build systems and processes at scale. Familiarity with TikTok Shop, Seller Center, and the TikTok Creator Marketplace is essential.

📋 Key Responsibilities

✅ Own and build the systems, processes, and outreach sequences that power the TikTok Shop affiliate engine.

✅ Lead the development and optimization of outreach pipelines, including CRM workflows, outreach templates, and Euka Bot automation.

✅ Manage affiliate KPIs, dashboards, and reporting systems to ensure visibility and performance tracking across all campaigns.

✅ Build and scale Discord communities as a central hub for affiliate engagement, perks, product drops, education, and retention.

✅ Create SOPs and engagement calendars for content, announcements, support, and creator rewards.

✅ Work with finance, analytics, and TikTok Shop Seller Center to implement scalable payout models and track ROI by creator and cohort.

✅ Monitor affiliate performance metrics (CTR, AOV, ROI, conversion rate) and optimize recruitment accordingly.

✅ Manage an overseas team dedicated to recruitment, reporting, and outreach support, ensuring output is high-quality and aligned to targets.

✅ Collaborate with campaign managers, content strategists, and analytics to surface insights and improve affiliate pipeline quality.

✅ Own creator ops from onboarding to activation to retention, ensuring every creator touchpoint is smooth, measured, and scalable.

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong project management and communication skills. Experience working with global support teams and directing offshore workflows is a plus.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).

Experience: 3-5+ years of experience in influencer marketing, affiliate program management, or creator operations in a performance-driven environment.

Required Skills:

Proven ability to build systems for outreach, tracking, and community management at scale.
Deep familiarity with TikTok Shop, Seller Center, and the TikTok Creator Marketplace.
Hands-on experience with Discord (either professionally or personally) and a knack for fostering digital communities.
Comfortable working with automation tools (e.g., CRM systems, bots, Airtable, Euka Bot).
Analytical mindset — able to interpret data and apply it to system-level improvements.
Exceptional project management and cross-functional collaboration skills.
Experience working with global support teams and directing offshore workflows.

Preferred Skills:

Fluency in additional languages.
Experience with eCommerce platforms and marketplaces beyond TikTok Shop.
Background in data analysis or data-driven decision making.

ASSUMPTION: Candidates with a strong analytical mindset and proven experience in building systems for outreach and community management at scale are highly sought after for this role.

💰 Compensation & Benefits

Salary Range: $80,000 - $120,000 per year (based on industry standards for similar roles, experience levels, and locations).

Benefits:

Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive Pay
Health, Vision, and Dental Insurance
401(k) match (Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred).

Working Hours: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM, with flexibility for the role's requirements.

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles, experience levels, and locations. Actual compensation may vary based on the candidate's qualifications and the company's internal equity.

📌 Applicant Insights 🔍 Company Context

🔍 Company Context

Industry: Retail, specifically eCommerce acceleration and marketplace management for premium brands.

Company Size: 1,001-5,000 employees. This size allows for ample opportunities for growth and collaboration while maintaining a structured environment.

Founded: 2013. Pattern has been growing rapidly since its inception and has established itself as a leader in global eCommerce acceleration.

Company Description:

Pattern provides a proven blend of marketplace analytics, product distribution, MAP compliance, and brand management to drive ecommerce acceleration for premium brands.
The company thrives on high energy, professional excellence, and disciplined creativity, offering a dynamic work environment.
Pattern is headquartered in Lehi, Utah, with offices in Asia, Australia, Europe, and the Middle East, reflecting its global presence.

Company Specialties:

Map compliance
Amazon, eBay, and Walmart marketplace management
Amazon Marketing Services
Amazon Vendor Central
Ecommerce and retail distribution

Company Website: pattern.com

ASSUMPTION: Pattern's focus on data-driven decision making, operational excellence, and cross-functional collaboration makes it an attractive employer for candidates seeking a challenging and rewarding work environment.

📊 Role Analysis

Career Level: Mid-level to senior, depending on the candidate's experience and qualifications. This role offers significant growth opportunities and the potential to make a substantial impact on the company's affiliate operations.

Reporting Structure: This role reports directly to the TikTok Shop team lead and collaborates with various teams, including marketing, analytics, content, and overseas support.

Work Arrangement: On-site, with the possibility of hybrid or remote work arrangements depending on the company's policies and the candidate's needs.

Growth Opportunities:

Advancement to a senior or management role within the affiliate operations or TikTok Shop team.
Expansion into other global markets or eCommerce platforms as the company continues to grow.
Cross-functional collaboration and learning opportunities with other teams, such as marketing, analytics, or content.

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to advance within the affiliate operations team or explore other areas of the business.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space with on-site amenities, such as a fitness center.

Office Location(s): 1441 W Innovation Way, Suite 500, Lehi, UT 84043, US

Geographic Context:

Lehi, Utah, is part of the "Silicon Slopes" tech hub, offering a vibrant and growing tech industry.
The area provides easy access to outdoor recreation, cultural attractions, and a high quality of life.
Lehi is located approximately 30 minutes south of Salt Lake City, offering convenient access to international airports and additional urban amenities.

Work Schedule: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM, with flexibility for the role's requirements.

ASSUMPTION: The Lehi office offers a modern, collaborative work environment that fosters innovation and cross-functional collaboration. The location provides easy access to outdoor recreation, cultural attractions, and a high quality of life.

💼 Interview & Application Insights

Typical Process:

Online application review
Phone or video screen with the hiring manager
On-site or virtual interview with the team
Final interview with the TikTok Shop team lead

Key Assessment Areas:

Candidates' understanding of affiliate marketing, TikTok Shop, and creator operations
Problem-solving skills and ability to build systems at scale
Cross-functional collaboration and communication skills
Analytical mindset and data-driven decision-making abilities

Application Tips:

Highlight relevant experience in affiliate marketing, influencer management, or creator operations.
Demonstrate a strong understanding of TikTok Shop, Seller Center, and the TikTok Creator Marketplace.
Showcase your ability to build systems, optimize processes, and drive operational efficiency.
Tailor your resume and cover letter to emphasize your relevant skills and experiences.

ATS Keywords: Affiliate marketing, TikTok Shop, creator operations, system building, process optimization, cross-functional collaboration, data analysis, project management

ASSUMPTION: Pattern's interview process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit within the organization. Candidates should be prepared to discuss their relevant experiences and demonstrate their understanding of the role's requirements.

🛠️ Tools & Technologies

CRM systems (e.g., HubSpot, Salesforce, or Zoho CRM)
Automation tools (e.g., Euka Bot, Airtable)
TikTok Shop, Seller Center, and the TikTok Creator Marketplace
Discord
Data analysis and visualization tools (e.g., Google Analytics, Tableau, or Power BI)

ASSUMPTION: Candidates should have experience with relevant tools and technologies, including CRM systems, automation tools, TikTok Shop, and data analysis platforms. Familiarity with Discord is also essential for this role.

👔 Cultural Fit Considerations

Company Values:

Game Changers - We think differently, move fast, and set bold goals.
Data Fanatics - We measure everything and make decisions backed by insight.
Partner Obsessed - Our clients' success is our success.
Team of Doers - We roll up our sleeves and make it happen.

Work Style:

Collaborative and cross-functional, with a focus on data-driven decision making.
Fast-paced and dynamic, with a strong emphasis on continuous improvement and innovation.
Results-oriented, with a focus on driving measurable impact and growth.

Self-Assessment Questions:

Do you thrive in a fast-paced, collaborative environment that emphasizes data-driven decision making?
Are you comfortable working with global teams and directing offshore workflows?
Do you have a proven track record of building systems and processes at scale?

ASSUMPTION: Pattern's culture values data-driven decision making, operational excellence, and cross-functional collaboration. Candidates should assess their fit with these values and work styles before applying.

⚠️ Potential Challenges

Managing a high volume of creator outreach and engagement across multiple channels.
Balancing the need for operational efficiency with the desire to maintain a high level of personalization and creator satisfaction.
Keeping up with the rapidly evolving TikTok Shop ecosystem and its associated tools and features.
Collaborating effectively with global teams across different time zones and cultures.

ASSUMPTION: These challenges require strong project management, communication, and cross-functional collaboration skills, as well as the ability to adapt to a dynamic and evolving work environment.

📈 Similar Roles Comparison

This role differs from traditional affiliate manager positions in its focus on system building, automation, and operational efficiency.
It requires a stronger analytical mindset and deeper familiarity with TikTok Shop and its associated tools and features.
Career progression in this role may involve expanding into other global markets or eCommerce platforms, rather than moving up the traditional affiliate management ladder.

ASSUMPTION: Candidates should consider the unique aspects of this role and assess their fit with the required skills and responsibilities before applying.

📝 Sample Projects

Developing and optimizing outreach pipelines for TikTok Shop creator recruitment, including CRM workflows, outreach templates, and Euka Bot automation.
Building and scaling Discord communities as a central hub for affiliate engagement, perks, product drops, education, and retention.
Implementing scalable payout models and tracking ROI by creator and cohort, in collaboration with finance, analytics, and TikTok Shop Seller Center.

ASSUMPTION: These sample projects illustrate the role's focus on system building, automation, and operational efficiency, as well as its cross-functional collaboration requirements.

❓ Key Questions to Ask During Interview

Can you describe the current affiliate outreach pipeline and identify areas for immediate improvement?
How does the TikTok Shop team collaborate with other departments, such as marketing, analytics, and content, to drive creator campaigns?
What are the key performance indicators (KPIs) used to measure affiliate program success, and how are they tracked and reported?
How does the company support the growth and development of its affiliate operations team members?
What are the biggest challenges facing the affiliate program in the next 6-12 months, and how can this role help address them?

ASSUMPTION: These questions help candidates assess their fit with the role's requirements, as well as the company's culture and work environment.

📌 Next Steps for Applicants

To apply for this position:

Submit your application through this link
Tailor your resume and cover letter to emphasize your relevant skills and experiences in affiliate marketing, influencer management, or creator operations.
Prepare for interview questions that assess your understanding of TikTok Shop, creator operations, and system building.
Follow up with the hiring manager within one week of submitting your application to express your interest in the role.
If selected for an interview, be prepared to discuss your relevant experiences and demonstrate your understanding of the role's requirements.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

Apply now

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