Affiliate Relations Specialist
Americor
Full-time
On-site
Irvine, California, United States
🌐 Digital Marketing
📌 Core Information
🔹 Job Title: Affiliate Relations Specialist
🔹 Company: Americor
🔹 Location: Irvine, California, United States
🔹 Job Type: On-site, Full-time
🔹 Category: Financial Services
🔹 Date Posted: July 2, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
1. Liaison Role: Act as a point of contact between Americor and its Affiliate Partners, ensuring effective communication and support.
2. Client Management: Maintain and update client files with relevant information, ensuring the quality and execution of workloads are reviewed in a timely and efficient manner.
3. Deadline Management: Manage deadlines and provide outstanding customer service to both Affiliate Partners and internal departments.
4. Relationship Building: Foster professional relationships with internal departments and Affiliate Partners, demonstrating reliability, punctuality, tact, and open communication.
5. Adaptability: Work in a fast-paced, performance-based environment, adapting to changes and going above and beyond to get the job done.
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively. Success in this position depends on the candidate's ability to work well under deadline constraints while maintaining accuracy and efficiency.
📋 Key Responsibilities
🔹 Client Communication: Maintain open lines of communication with Affiliate Partners, keeping them apprised of account status and addressing any concerns or issues promptly.
🔹 Task Management: Create tasks, update information, and maintain accurate notes in the CRM, following up on daily tasks as necessary.
🔹 Deadline Management: Meet deadlines on tasks and all position-related projects, ensuring the quality of settlement letter uploads for accuracy.
🔹 Relationship Building: Maintain professional relationships with internal departments and Affiliate Partners, demonstrating reliability, punctuality, tact, and open communication.
🔹 Conflict Resolution: Resolve any conflicts or issues that may arise, demonstrating a high level of professionalism and integrity.
🔹 Teamwork: Collaborate effectively with internal departments and Affiliate Partners to ensure the smooth operation of processes and the achievement of shared goals.
ASSUMPTION: The successful candidate will possess strong communication skills, both verbal and written, with a tactful and persuasive approach. They will also demonstrate excellent time management, multitasking, and organizational skills.
🎯 Required Qualifications
Education:
🔹 High School Diploma or GED required
🔹 Bachelor's degree preferred
Experience:
🔹 Detailed knowledge of creditor guidelines and strong understanding of the debt resolution process
🔹 Outstanding relationship-building and customer service skills with the ability to de-escalate difficult situations calmly and effectively
🔹 Superior professional skills, focusing on innovation, and a big-picture understanding; adept at conflict resolution, resolving difficult employee situations quickly and effectively
🔹 Strong work ethic, flexible and adaptable with a positive attitude and a willingness to go above and beyond to get the job done
🔹 Results-oriented team player
Required Skills:
🔹 Excellent verbal and written communication abilities, with a focus on tact and persuasion
🔹 Great attention to detail, with the ability to properly apply policies and procedures to various situations
🔹 Superior time management, multitasking, and organizational skills; able to work under deadline constraints while completing work accurately and efficiently
🔹 Good judgment with a highly developed sense of integrity and ability to consistently adhere to company and department guidelines
🔹 Technically savvy: Intermediate knowledge of Google Suite, MS Office programs, Intermediate computer literacy skills, quick and efficient typing skills (40 WPM)
Preferred Skills:
🔹 Training experience
ASSUMPTION: Candidates with relevant experience in debt resolution, customer service, or a related field will be prioritized. Strong communication skills and a proven track record of success in a fast-paced, performance-based environment are essential for this role.
💰 Compensation & Benefits
Salary Range: $25 - $25 per hour (industry standard for entry-level positions in Irvine, California)
Benefits:
🔹 Ongoing training and development opportunities
🔹 Opportunity for career advancement within the company
🔹 Comprehensive medical, dental, and vision coverage
🔹 Company-paid group life and AD&D insurance
🔹 7 paid holidays and 2 floating holiday days to use at will
🔹 Paid time off (PTO) policy
🔹 Flexible spending/HSA account
🔹 Employee assistance program (EAP)
🔹 401(k) match
🔹 Referral program
Working Hours: 40 hours per week, Monday - Friday, 8:30 AM - 5:30 PM (with a 30-minute lunch break)
ASSUMPTION: The salary range provided is an industry-standard estimate based on role, experience level, and location. Americor may adjust the compensation package based on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
🔹 Industry: Financial Services, specializing in debt resolution and consumer credit services
🔹 Company Size: Medium (1,001-5,000 employees)
🔹 Founded: 2009, with over 15 years of experience in the debt resolution industry
🔹 Company Description: Americor is a leading provider of consumer credit, debt, and lending solutions, committed to helping individuals and families overcome debt challenges and achieve financial stability. With a proprietary platform designed to help clients get out of debt quickly, Americor offers personalized debt relief strategies tailored to each client's unique situation.
🔹 Company Specialties: Debt resolution, debt analysis, credit card debt, and credit counseling
📊 Role Analysis
🔹 Career Level: Entry-level to mid-level, with opportunities for growth and advancement within the company
🔹 Reporting Structure: This role reports directly to the Affiliate Relations Manager, with potential exposure to other department heads and senior leadership
🔹 Work Arrangement: On-site, full-time position, with the possibility of remote work for qualified candidates in the future
🔹 Growth Opportunities: Americor offers ongoing training and development opportunities, as well as career advancement paths for high-performing employees. With experience and proven success, candidates may advance to roles such as Affiliate Relations Manager, Team Lead, or other leadership positions within the company
🌍 Location & Work Environment
🔹 Office Type: Modern, professional office environment with collaborative workspaces and dedicated meeting rooms
🔹 Office Location(s): 18200 Von Karman Ave, Irvine, California 92612, US
🔹 Geographic Context: Irvine, California, is located in Orange County, approximately 40 miles southeast of Los Angeles. The city offers a mix of urban and suburban living, with a strong job market and a variety of cultural and recreational activities.
🔹 Work Schedule: Monday - Friday, 8:30 AM - 5:30 PM, with a 30-minute lunch break. Americor offers flexible scheduling options for qualified candidates, with the possibility of working from home on a case-by-case basis.
💼 Interview & Application Insights
🔹 Typical Process: The interview process typically consists of an initial phone or video screening, followed by one or more on-site interviews with the hiring manager and other relevant stakeholders. Americor may also conduct background checks and reference checks as part of the hiring process.
🔹 Key Assessment Areas: Strong communication skills, both verbal and written, with a focus on tact and persuasion. Candidates should also demonstrate excellent time management, multitasking, and organizational skills, as well as a solid understanding of the debt resolution process and relevant industry regulations.
🔹 Application Tips:
+ Tailor your resume and cover letter to highlight relevant skills and experiences that match the required qualifications for this role.
+ Prepare for behavioral interview questions that focus on your problem-solving skills, customer service experience, and ability to work under deadline constraints.
+ Familiarize yourself with Americor's company culture and values, and be prepared to discuss how your personal values align with the company's mission and goals.
🛠️ Tools & Technologies
🔹 Americor uses a variety of tools and technologies to streamline its operations and improve efficiency. Some of the key tools used in this role include:
🔹 Customer Relationship Management (CRM) Software: Americor uses a CRM system to manage client information, track interactions, and monitor progress. Familiarity with CRM software, such as Salesforce, Zoho CRM, or HubSpot, is preferred.
🔹 Communication Tools: Americor utilizes various communication tools, such as email, phone, and video conferencing platforms, to maintain open lines of communication with clients and internal departments.
🔹 Office Suite: Americor uses Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Google Docs, Sheets, Slides) for document creation, editing, and collaboration.
🔹 Project Management Tools: Americor may use project management tools, such as Asana, Trello, or Jira, to track tasks, deadlines, and progress.
👔 Cultural Fit Considerations
🔹 Company Values: Americor's core values include integrity, professionalism, innovation, and a commitment to excellence. The company seeks candidates who embody these values and are passionate about helping others achieve financial stability.
🔹 Work Style: Americor fosters a collaborative, team-oriented work environment that encourages open communication, active listening, and continuous learning. The company values a positive, can-do attitude and a willingness to go above and beyond to achieve success.
🔹 Self-Assessment Questions:
+ How do you align with Americor's core values, and how have you demonstrated these values in previous roles?
+ Describe your preferred work style and how it fits with Americor's collaborative, team-oriented culture.
+ How do you approach learning and adapting to new tools and technologies in a fast-paced work environment?
🚨 Potential Challenges
🔹 Role-Specific Challenges: This role may involve working with sensitive client information, requiring a high level of discretion and confidentiality. Candidates should be comfortable handling confidential information and maintaining client privacy.
🔹 Company-Specific Challenges: Americor operates in a dynamic and competitive industry, with frequent changes in regulations and market conditions. Candidates should be adaptable and able to thrive in a fast-paced, ever-evolving work environment.
🔹 Industry-Specific Challenges: The debt resolution industry can be emotionally taxing, as candidates may encounter clients facing significant financial difficulties. Strong emotional intelligence and empathy are essential for success in this role.
🔹 Location-Specific Challenges: Irvine, California, can experience traffic congestion during peak hours, which may impact commuting time and work-life balance. Candidates should be prepared to navigate traffic and plan their commute accordingly.
📈 Similar Roles Comparison
🔹 Role Differences: While this role shares similarities with other affiliate relations or client management positions, it is unique in its focus on the debt resolution industry and the specific needs of Americor's Affiliate Partners. Candidates should research the debt resolution industry and Americor's business model to gain a deeper understanding of the role's unique aspects.
🔹 Industry Context: The debt resolution industry is highly regulated, with strict guidelines and compliance requirements. Candidates should familiarize themselves with relevant industry regulations and best practices to ensure a strong understanding of the role's compliance requirements.
🔹 Career Path Comparison: This role offers a clear path for career advancement within Americor, with opportunities for growth and development in various departments and leadership positions. Candidates should consider their long-term career goals and how this role aligns with their desired career trajectory.
📝 Sample Projects
🔹 Project Example 1: Develop and implement a new client onboarding process to streamline the Affiliate Partner integration experience and reduce time-to-market for new partners.
🔹 Project Example 2: Collaborate with the marketing department to create targeted campaigns that improve Affiliate Partner engagement and retention.
🔹 Project Example 3: Analyze Affiliate Partner performance data to identify trends, optimize processes, and improve overall partner satisfaction.
💡 Key Questions to Ask During Interview
🔹 Role-Specific Questions:
+ How does this role fit into Americor's overall affiliate management strategy?
+ What are the most significant challenges facing the Affiliate Relations team, and how can this role help address them?
+ How does Americor support the professional development and growth of its Affiliate Relations Specialists?
🔹 Company-Specific Questions:
+ How does Americor's company culture foster collaboration and innovation among its employees?
+ What are the most rewarding aspects of working at Americor, according to current employees?
+ How does Americor measure the success of its Affiliate Relations team, and how can this role contribute to those metrics?
🔹 Industry-Specific Questions:
+ How does Americor stay competitive in the dynamic debt resolution industry, and what role does this position play in maintaining that competitive edge?
+ What are the most important trends and challenges facing the debt resolution industry, and how can this role help Americor navigate them?
+ How does Americor ensure compliance with relevant industry regulations and best practices, and what role does this position play in maintaining that compliance?
📌 Next Steps for Applicants
To apply for this position:
1. Submit your application through the [Application URL](https://americor.applytojob.com/apply/iK8zmb4ZIE/Affiliate-Relations-Specialist).
2. Tailor your resume and cover letter to highlight relevant skills and experiences that match the required qualifications for this role.
3. Prepare for behavioral interview questions that focus on your problem-solving skills, customer service experience, and ability to work under deadline constraints.
4. Familiarize yourself with Americor's company culture and values, and be prepared to discuss how your personal values align with the company's mission and goals.
5. Follow up with the hiring manager one week after submitting your application to express your continued interest in the position and inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
🔹 Job Title: Affiliate Relations Specialist
🔹 Company: Americor
🔹 Location: Irvine, California, United States
🔹 Job Type: On-site, Full-time
🔹 Category: Financial Services
🔹 Date Posted: July 2, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
1. Liaison Role: Act as a point of contact between Americor and its Affiliate Partners, ensuring effective communication and support.
2. Client Management: Maintain and update client files with relevant information, ensuring the quality and execution of workloads are reviewed in a timely and efficient manner.
3. Deadline Management: Manage deadlines and provide outstanding customer service to both Affiliate Partners and internal departments.
4. Relationship Building: Foster professional relationships with internal departments and Affiliate Partners, demonstrating reliability, punctuality, tact, and open communication.
5. Adaptability: Work in a fast-paced, performance-based environment, adapting to changes and going above and beyond to get the job done.
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively. Success in this position depends on the candidate's ability to work well under deadline constraints while maintaining accuracy and efficiency.
📋 Key Responsibilities
🔹 Client Communication: Maintain open lines of communication with Affiliate Partners, keeping them apprised of account status and addressing any concerns or issues promptly.
🔹 Task Management: Create tasks, update information, and maintain accurate notes in the CRM, following up on daily tasks as necessary.
🔹 Deadline Management: Meet deadlines on tasks and all position-related projects, ensuring the quality of settlement letter uploads for accuracy.
🔹 Relationship Building: Maintain professional relationships with internal departments and Affiliate Partners, demonstrating reliability, punctuality, tact, and open communication.
🔹 Conflict Resolution: Resolve any conflicts or issues that may arise, demonstrating a high level of professionalism and integrity.
🔹 Teamwork: Collaborate effectively with internal departments and Affiliate Partners to ensure the smooth operation of processes and the achievement of shared goals.
ASSUMPTION: The successful candidate will possess strong communication skills, both verbal and written, with a tactful and persuasive approach. They will also demonstrate excellent time management, multitasking, and organizational skills.
🎯 Required Qualifications
Education:
🔹 High School Diploma or GED required
🔹 Bachelor's degree preferred
Experience:
🔹 Detailed knowledge of creditor guidelines and strong understanding of the debt resolution process
🔹 Outstanding relationship-building and customer service skills with the ability to de-escalate difficult situations calmly and effectively
🔹 Superior professional skills, focusing on innovation, and a big-picture understanding; adept at conflict resolution, resolving difficult employee situations quickly and effectively
🔹 Strong work ethic, flexible and adaptable with a positive attitude and a willingness to go above and beyond to get the job done
🔹 Results-oriented team player
Required Skills:
🔹 Excellent verbal and written communication abilities, with a focus on tact and persuasion
🔹 Great attention to detail, with the ability to properly apply policies and procedures to various situations
🔹 Superior time management, multitasking, and organizational skills; able to work under deadline constraints while completing work accurately and efficiently
🔹 Good judgment with a highly developed sense of integrity and ability to consistently adhere to company and department guidelines
🔹 Technically savvy: Intermediate knowledge of Google Suite, MS Office programs, Intermediate computer literacy skills, quick and efficient typing skills (40 WPM)
Preferred Skills:
🔹 Training experience
ASSUMPTION: Candidates with relevant experience in debt resolution, customer service, or a related field will be prioritized. Strong communication skills and a proven track record of success in a fast-paced, performance-based environment are essential for this role.
💰 Compensation & Benefits
Salary Range: $25 - $25 per hour (industry standard for entry-level positions in Irvine, California)
Benefits:
🔹 Ongoing training and development opportunities
🔹 Opportunity for career advancement within the company
🔹 Comprehensive medical, dental, and vision coverage
🔹 Company-paid group life and AD&D insurance
🔹 7 paid holidays and 2 floating holiday days to use at will
🔹 Paid time off (PTO) policy
🔹 Flexible spending/HSA account
🔹 Employee assistance program (EAP)
🔹 401(k) match
🔹 Referral program
Working Hours: 40 hours per week, Monday - Friday, 8:30 AM - 5:30 PM (with a 30-minute lunch break)
ASSUMPTION: The salary range provided is an industry-standard estimate based on role, experience level, and location. Americor may adjust the compensation package based on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
🔹 Industry: Financial Services, specializing in debt resolution and consumer credit services
🔹 Company Size: Medium (1,001-5,000 employees)
🔹 Founded: 2009, with over 15 years of experience in the debt resolution industry
🔹 Company Description: Americor is a leading provider of consumer credit, debt, and lending solutions, committed to helping individuals and families overcome debt challenges and achieve financial stability. With a proprietary platform designed to help clients get out of debt quickly, Americor offers personalized debt relief strategies tailored to each client's unique situation.
🔹 Company Specialties: Debt resolution, debt analysis, credit card debt, and credit counseling
📊 Role Analysis
🔹 Career Level: Entry-level to mid-level, with opportunities for growth and advancement within the company
🔹 Reporting Structure: This role reports directly to the Affiliate Relations Manager, with potential exposure to other department heads and senior leadership
🔹 Work Arrangement: On-site, full-time position, with the possibility of remote work for qualified candidates in the future
🔹 Growth Opportunities: Americor offers ongoing training and development opportunities, as well as career advancement paths for high-performing employees. With experience and proven success, candidates may advance to roles such as Affiliate Relations Manager, Team Lead, or other leadership positions within the company
🌍 Location & Work Environment
🔹 Office Type: Modern, professional office environment with collaborative workspaces and dedicated meeting rooms
🔹 Office Location(s): 18200 Von Karman Ave, Irvine, California 92612, US
🔹 Geographic Context: Irvine, California, is located in Orange County, approximately 40 miles southeast of Los Angeles. The city offers a mix of urban and suburban living, with a strong job market and a variety of cultural and recreational activities.
🔹 Work Schedule: Monday - Friday, 8:30 AM - 5:30 PM, with a 30-minute lunch break. Americor offers flexible scheduling options for qualified candidates, with the possibility of working from home on a case-by-case basis.
💼 Interview & Application Insights
🔹 Typical Process: The interview process typically consists of an initial phone or video screening, followed by one or more on-site interviews with the hiring manager and other relevant stakeholders. Americor may also conduct background checks and reference checks as part of the hiring process.
🔹 Key Assessment Areas: Strong communication skills, both verbal and written, with a focus on tact and persuasion. Candidates should also demonstrate excellent time management, multitasking, and organizational skills, as well as a solid understanding of the debt resolution process and relevant industry regulations.
🔹 Application Tips:
+ Tailor your resume and cover letter to highlight relevant skills and experiences that match the required qualifications for this role.
+ Prepare for behavioral interview questions that focus on your problem-solving skills, customer service experience, and ability to work under deadline constraints.
+ Familiarize yourself with Americor's company culture and values, and be prepared to discuss how your personal values align with the company's mission and goals.
🛠️ Tools & Technologies
🔹 Americor uses a variety of tools and technologies to streamline its operations and improve efficiency. Some of the key tools used in this role include:
🔹 Customer Relationship Management (CRM) Software: Americor uses a CRM system to manage client information, track interactions, and monitor progress. Familiarity with CRM software, such as Salesforce, Zoho CRM, or HubSpot, is preferred.
🔹 Communication Tools: Americor utilizes various communication tools, such as email, phone, and video conferencing platforms, to maintain open lines of communication with clients and internal departments.
🔹 Office Suite: Americor uses Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Google Docs, Sheets, Slides) for document creation, editing, and collaboration.
🔹 Project Management Tools: Americor may use project management tools, such as Asana, Trello, or Jira, to track tasks, deadlines, and progress.
👔 Cultural Fit Considerations
🔹 Company Values: Americor's core values include integrity, professionalism, innovation, and a commitment to excellence. The company seeks candidates who embody these values and are passionate about helping others achieve financial stability.
🔹 Work Style: Americor fosters a collaborative, team-oriented work environment that encourages open communication, active listening, and continuous learning. The company values a positive, can-do attitude and a willingness to go above and beyond to achieve success.
🔹 Self-Assessment Questions:
+ How do you align with Americor's core values, and how have you demonstrated these values in previous roles?
+ Describe your preferred work style and how it fits with Americor's collaborative, team-oriented culture.
+ How do you approach learning and adapting to new tools and technologies in a fast-paced work environment?
🚨 Potential Challenges
🔹 Role-Specific Challenges: This role may involve working with sensitive client information, requiring a high level of discretion and confidentiality. Candidates should be comfortable handling confidential information and maintaining client privacy.
🔹 Company-Specific Challenges: Americor operates in a dynamic and competitive industry, with frequent changes in regulations and market conditions. Candidates should be adaptable and able to thrive in a fast-paced, ever-evolving work environment.
🔹 Industry-Specific Challenges: The debt resolution industry can be emotionally taxing, as candidates may encounter clients facing significant financial difficulties. Strong emotional intelligence and empathy are essential for success in this role.
🔹 Location-Specific Challenges: Irvine, California, can experience traffic congestion during peak hours, which may impact commuting time and work-life balance. Candidates should be prepared to navigate traffic and plan their commute accordingly.
📈 Similar Roles Comparison
🔹 Role Differences: While this role shares similarities with other affiliate relations or client management positions, it is unique in its focus on the debt resolution industry and the specific needs of Americor's Affiliate Partners. Candidates should research the debt resolution industry and Americor's business model to gain a deeper understanding of the role's unique aspects.
🔹 Industry Context: The debt resolution industry is highly regulated, with strict guidelines and compliance requirements. Candidates should familiarize themselves with relevant industry regulations and best practices to ensure a strong understanding of the role's compliance requirements.
🔹 Career Path Comparison: This role offers a clear path for career advancement within Americor, with opportunities for growth and development in various departments and leadership positions. Candidates should consider their long-term career goals and how this role aligns with their desired career trajectory.
📝 Sample Projects
🔹 Project Example 1: Develop and implement a new client onboarding process to streamline the Affiliate Partner integration experience and reduce time-to-market for new partners.
🔹 Project Example 2: Collaborate with the marketing department to create targeted campaigns that improve Affiliate Partner engagement and retention.
🔹 Project Example 3: Analyze Affiliate Partner performance data to identify trends, optimize processes, and improve overall partner satisfaction.
💡 Key Questions to Ask During Interview
🔹 Role-Specific Questions:
+ How does this role fit into Americor's overall affiliate management strategy?
+ What are the most significant challenges facing the Affiliate Relations team, and how can this role help address them?
+ How does Americor support the professional development and growth of its Affiliate Relations Specialists?
🔹 Company-Specific Questions:
+ How does Americor's company culture foster collaboration and innovation among its employees?
+ What are the most rewarding aspects of working at Americor, according to current employees?
+ How does Americor measure the success of its Affiliate Relations team, and how can this role contribute to those metrics?
🔹 Industry-Specific Questions:
+ How does Americor stay competitive in the dynamic debt resolution industry, and what role does this position play in maintaining that competitive edge?
+ What are the most important trends and challenges facing the debt resolution industry, and how can this role help Americor navigate them?
+ How does Americor ensure compliance with relevant industry regulations and best practices, and what role does this position play in maintaining that compliance?
📌 Next Steps for Applicants
To apply for this position:
1. Submit your application through the [Application URL](https://americor.applytojob.com/apply/iK8zmb4ZIE/Affiliate-Relations-Specialist).
2. Tailor your resume and cover letter to highlight relevant skills and experiences that match the required qualifications for this role.
3. Prepare for behavioral interview questions that focus on your problem-solving skills, customer service experience, and ability to work under deadline constraints.
4. Familiarize yourself with Americor's company culture and values, and be prepared to discuss how your personal values align with the company's mission and goals.
5. Follow up with the hiring manager one week after submitting your application to express your continued interest in the position and inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.