Analytics and Insights Manager - Above Brand & CX 

📌 Core Information

🔹 Job Title: Analytics and Insights Manager - Above Brand & CX

🔹 Company: Roche

🔹 Location: Mississauga, Ontario, Canada

🔹 Job Type: Full-time, 1-year contract

🔹 Category: Analytics, Market Research

🔹 Date Posted: 2025-04-30

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

🚀 Job Overview

Key aspects of this role include:

• Delivering advanced market and customer analytics to support Roche Canada in delivering best-in-class customer experiences.
• Managing the end-to-end process of market research, from business issue/problem identification to delivery of strategic recommendations.
• Acting as a strategic business partner to various teams within the organization, providing key CX and other outcome-aligned insights.
• Integrating data from multiple sources to provide deep business insights and proactively identify trends.

ASSUMPTION: This role requires a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with various teams to drive strategic decisions.

📋 Key Responsibilities

✅ Design and execute primary market research studies, including qualitative and quantitative research, to gather relevant market and customer insights.

✅ Manage vendors in the implementation of market research studies and manage market research budgets.

✅ Perform complex analyses and translate results into intuitive, business-friendly insights to support decision-making.

✅ Identify and integrate relevant secondary research resources with primary research to generate insights and recommendations that support decision-making.

✅ Effectively landscape health system, market, customer, and competitor environments and deliver insights to inform customer engagement strategies and measure the effectiveness of activities and tactics employed.

✅ Actively contribute to business planning and implementation to develop/revise customer segmentation, commercial effectiveness in delivering a unified Roche customer experience, and provide/communicate information, insights, and recommendations to drive effective, efficient, and data-informed decision-making.

ASSUMPTION: This role requires a strong understanding of market research methodologies, data analysis, and the ability to communicate complex findings effectively to non-technical stakeholders.

🎯 Required Qualifications

Education: Bachelor’s Degree in life sciences, biotechnology, or a related field.

Experience: A minimum of 5 years of experience in analytics or market research in the pharmaceutical industry or healthcare sector.

Required Skills:

• Advanced knowledge of customer experience methodologies and approaches.
• Strong analytical skills, with advanced knowledge of Excel and PowerPoint.
• Excellent communication, collaboration, and presentation skills.
• Proven ability to think strategically, lead, and influence strategic decisions without direct authority.
• Strong knowledge of the realities and complexities of Canadian health systems and intermediate knowledge of datasets and sources (e.g., IQVIA data).

Preferred Skills:

• Master’s degree in life sciences, biotechnology, or a related field.
• +3 years of experience in analytics or insights.
• Experience with supporting teams to identify pain points across patient and customer journeys and prioritize improvement efforts.

ASSUMPTION: Candidates with relevant industry experience and a strong analytical background will be most competitive for this role.

💰 Compensation & Benefits

Salary Range: CAD 120,000 - 150,000 per year (based on industry standards for a role of this level and location)

Benefits:

• Competitive benefits package, including health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Employee assistance program.
• Generous time off and flexible work arrangements.

Working Hours: Full-time, hybrid work arrangement (2-3 days on-site per week)

ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level and location. Actual compensation may vary based on factors such as experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Biotechnology Research

Company Size: 10,001+ employees (Global), Medium-sized in Canada

Founded: 1896 (Global), 1952 (Canada)

Company Description:

• Roche is a global pioneer in pharmaceuticals and diagnostics, focused on advancing science to improve people’s lives.
• The company is the world’s largest biotech company, with truly differentiated medicines in various therapeutic areas and a leader in personalized healthcare.
• Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics and a frontrunner in diabetes management.

Company Specialties:

• Biotechnology
• Innovation
• Personalized healthcare
• Diagnostics
• Pharmaceuticals
• Research
• Healthcare technology
• Big data

Company Website: www.roche.com

ASSUMPTION: Roche is a well-established company with a strong global presence and a reputation for innovation and quality in the biotechnology and pharmaceutical industries.

📊 Role Analysis

Career Level: Mid-level to senior-level role, with potential for growth into a leadership position.

Reporting Structure: This role reports directly to the Head of Customer Experience & Insights.

Work Arrangement: Hybrid work arrangement, with 2-3 days on-site per week at the Pharma Campus in Mississauga.

Growth Opportunities:

• Potential to take on additional responsibilities and grow within the Customer Experience & Insights team.
• Opportunities to collaborate with and learn from experts in various therapeutic areas and functional teams.
• Possibility to transition into a permanent role, depending on business needs and individual performance.

ASSUMPTION: This role offers opportunities for professional growth and development within a large, global organization.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space with state-of-the-art facilities and amenities.

Office Location(s): Pharma Campus (Mississauga) - 7070 Mississauga Rd, Mississauga, ON L5N 5M8, CA

Geographic Context:

• Mississauga is a large, multicultural city located in the Greater Toronto Area (GTA), offering a mix of urban and suburban living.
• The city is home to a diverse range of industries, including pharmaceuticals, healthcare, and technology.
• Mississauga has a humid continental climate, with warm summers and cold winters.

Work Schedule: Full-time, with flexible hours and the option to work remotely 2-3 days per week.

ASSUMPTION: The Pharma Campus in Mississauga offers a modern, collaborative work environment with easy access to amenities and public transportation.

💼 Interview & Application Insights

Typical Process:

• Online application submission and initial screening.
• Phone or video screening with the hiring manager.
• On-site or virtual interview with the hiring manager and potential team members.
• Final round interview with the Head of Customer Experience & Insights and/or other senior leaders.

Key Assessment Areas:

• Analytical skills and problem-solving abilities.
• Communication and presentation skills.
• Collaboration and teamwork skills.
• Strategic thinking and business acumen.
• Knowledge of market research methodologies and data analysis tools.

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Demonstrate your understanding of Roche’s mission, values, and the specific requirements of this role in your application materials.
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, communication abilities, and strategic thinking.
• Showcase your portfolio or examples of your work, if applicable, to provide concrete evidence of your skills and accomplishments.

ATS Keywords: Analytics, Market Research, Customer Experience, Data Integration, Strategic Thinking, Collaboration, Communication, Presentation Skills, Excel, PowerPoint, Qualitative Research, Quantitative Research, Competitive Intelligence, Health Systems Knowledge, Segmentation, Engagement Strategies

ASSUMPTION: The interview process for this role will focus on assessing the candidate’s analytical skills, communication abilities, and strategic thinking, as well as their cultural fit with Roche’s values and work environment.

🛠️ Tools & Technologies

• Microsoft Office Suite (Excel, PowerPoint, Word)
• Statistical analysis software (e.g., SPSS, R, Python)
• Data visualization tools (e.g., Tableau, Power BI)
• Market research software (e.g., SurveyMonkey, Qualtrics)
• Customer relationship management (CRM) software (e.g., Salesforce)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the candidate’s background and the team’s needs, but strong proficiency in Microsoft Office Suite and relevant market research and data analysis software is essential.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Respect
• Courage
• Collaboration
• Passion for patients

Work Style:

• Collaborative and team-oriented, with a focus on cross-functional partnerships.
• Data-driven and analytical, with a strong emphasis on evidence-based decision-making.
• Agile and adaptable, with a willingness to take on new challenges and learn continuously.
• Patient-focused, with a deep commitment to improving the lives of patients.

Self-Assessment Questions:

• How do you approach integrating data from multiple sources to provide deep business insights?
• Can you describe a time when you effectively communicated complex findings to non-technical stakeholders?
• How do you prioritize improvement efforts across patient and customer journeys, and measure progress?

ASSUMPTION: Successful candidates for this role will demonstrate a strong cultural fit with Roche’s values and work style, with a particular emphasis on collaboration, data-driven decision-making, and a passion for improving patient outcomes.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously.
• Working with diverse stakeholders across various teams and therapeutic areas.
• Keeping up-to-date with the latest market research methodologies and tools.
• Navigating a large, global organization with a complex matrix structure.

ASSUMPTION: Candidates should be prepared to manage multiple priorities, work effectively with diverse stakeholders, and adapt to a dynamic work environment.

📈 Similar Roles Comparison

• This role is unique in its focus on Above Brand & Customer Experience, requiring a strong understanding of customer engagement strategies and the ability to measure their effectiveness.
• Compared to other market research or analytics roles, this position places a greater emphasis on strategic thinking, collaboration, and communication skills.
• Career progression in this role may lead to leadership positions within the Customer Experience & Insights team or other functional areas within Roche.

ASSUMPTION: Candidates should consider the unique aspects of this role and how it aligns with their career goals and skillset.

📝 Sample Projects

• Conducting a comprehensive customer segmentation study to inform customer engagement strategies and improve commercial effectiveness.
• Developing a customer journey map to identify pain points and prioritize improvement efforts across patient and customer touchpoints.
• Analyzing competitive intelligence data to inform market positioning and product launch strategies.

ASSUMPTION: These sample projects illustrate the types of initiatives the Analytics & Insights Manager for Above Brand & CX may be involved in, but the specific projects will vary depending on business needs and priorities.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Customer Experience & Insights team?
• How does this role collaborate with other teams and therapeutic areas within Roche?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Roche support the professional development and growth of its employees?
• What are the most challenging aspects of working in a large, global organization like Roche?

ASSUMPTION: Asking thoughtful, informed questions during the interview process demonstrates the candidate’s interest in the role and organization, and provides valuable insights into the work environment and team dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a particular focus on your analytical skills, communication abilities, and strategic thinking.
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, communication abilities, and strategic thinking.
• Showcase your portfolio or examples of your work, if applicable, to provide concrete evidence of your skills and accomplishments.
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application and express your continued interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.