📌 Core Information
🔹 Job Title: ANL DE MARKETING JR
🔹 Company: Edenred
🔹 Location: São Paulo, São Paulo, Brazil
🔹 Job Type: Full-Time
🔹 Category: Marketing
🔹 Date Posted: April 29, 2025
🔹 Experience Level: Entry Level (0-2 years)
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Monitoring and responding to customer complaints on Reclame Aqui
- Collaborating with related areas to negotiate and find solutions
- Supporting complaint resolutions
- Working autonomously and demonstrating a sense of urgency
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work well under pressure.
📋 Key Responsibilities
✅ Monitor and respond to customer complaints on Reclame Aqui
✅ Collaborate with related areas to negotiate and find solutions
✅ Support complaint resolutions
✅ Work autonomously and demonstrate a sense of urgency
ASSUMPTION: The candidate should be comfortable working with customer feedback and have strong problem-solving skills.
🎯 Required Qualifications
Education: Completed higher education degree
Experience: 0-2 years of relevant experience
Required Skills:
- Strong communication skills
- Attention to detail
- Problem-solving skills
- Ability to work well under pressure
Preferred Skills:
- Experience with customer service or complaint resolution
- Fluency in Portuguese
ASSUMPTION: While not explicitly stated, proficiency in Portuguese is likely required for this role due to the location and nature of the work.
💰 Compensation & Benefits
Salary Range: Based on industry standards for entry-level marketing roles in São Paulo, Brazil, the estimated salary range is R$2,500 - R$4,000 per month.
Benefits:
- Restaurant Ticket
- Food Ticket
- Medical Assistance
- Dental Assistance
- Profit Sharing
- Transportation Ticket
- Culture Ticket
- Life Insurance
- Language Development Platform
- Health and Wellness Programs
- Gift Card for Birthday
- Day Off
- Home Office Assistance
Working Hours: Full-time (40 hours per week) with flexible hours
ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Edenred operates in the financial services industry, focusing on employee benefits, incentives, and corporate payments.
Company Size: Edenred is a large company with over 10,000 employees worldwide, providing a diverse and dynamic work environment.
Founded: Edenred was founded in 1986 and has since grown into a global leader in its industry.
Company Description:
- Edenred is a leading digital platform for services and payments
- Connects over 60 million users and 2 million partner merchants in 45 countries
- Offers specific-purpose payment solutions for food, engagement, mobility, and corporate payments
Company Specialties:
- Employee benefits
- Incentive and rewards
- Corporate payment
Company Website: https://www.edenred.com
ASSUMPTION: Edenred's global presence and size offer opportunities for career growth and international exposure.
📊 Role Analysis
Career Level: This role is an entry-level position, ideal for recent graduates or candidates with up to 2 years of experience.
Reporting Structure: The ANL DE MARKETING JR will report directly to the Marketing Manager.
Work Arrangement: The role is remote-friendly, with flexible working hours.
Growth Opportunities:
- On-the-job training and development
- Internal promotions and career progression
- Exposure to international markets and projects
ASSUMPTION: Edenred's large size and global presence provide ample opportunities for professional growth and development.
🌍 Location & Work Environment
Office Type: Edenred has a physical office in São Paulo, Brazil, but this role can be performed remotely.
Office Location(s): São Paulo, Brazil
Geographic Context:
- São Paulo is the largest city in Brazil and the Americas
- Offers a vibrant cultural scene, diverse food options, and numerous entertainment opportunities
- Has a tropical savanna climate, with mild winters and hot, humid summers
Work Schedule: Full-time (40 hours per week) with flexible hours
ASSUMPTION: The remote-friendly nature of the role allows for a better work-life balance and reduced commuting time.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final decision and offer
Key Assessment Areas:
- Problem-solving skills
- Communication and interpersonal skills
- Cultural fit and motivation
- Technical skills related to the role
Application Tips:
- Highlight relevant experience and skills in your resume
- Tailor your cover letter to the specific role and company
- Prepare examples of your problem-solving skills and customer service experience
ATS Keywords: Customer service, complaint resolution, problem-solving, communication, autonomous, urgency, marketing, Reclame Aqui
ASSUMPTION: Edenred uses an Applicant Tracking System (ATS) to manage job applications, so including relevant keywords in your resume can improve your chances of being selected.
🛠️ Tools & Technologies
- Reclame Aqui platform
- Customer relationship management (CRM) software
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used may vary depending on the team and project requirements.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Responsible
- Performance-driven
Work Style:
- Dynamic and fast-paced
- Results-oriented
- Collaborative and team-focused
- Adaptable and open to change
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment?
- Are you comfortable working autonomously and making decisions under pressure?
- Do you have strong problem-solving skills and a customer-centric mindset?
ASSUMPTION: Edenred values employees who are adaptable, results-driven, and committed to delivering exceptional customer experiences.
⚠️ Potential Challenges
- Handling a high volume of customer complaints
- Working under tight deadlines and pressure
- Adapting to a fast-paced, dynamic work environment
- Navigating a large, global organization
ASSUMPTION: These challenges can be overcome with strong problem-solving skills, adaptability, and a customer-centric mindset.
📈 Similar Roles Comparison
- This role is similar to entry-level customer service or complaint resolution positions
- However, it is unique in its focus on the Reclame Aqui platform and the marketing aspect of complaint resolution
- Career progression may lead to more specialized marketing roles or management positions
ASSUMPTION: While this role shares similarities with other entry-level customer service positions, its focus on marketing and complaint resolution sets it apart.
📝 Sample Projects
- Developing and implementing a customer complaint resolution strategy
- Analyzing customer feedback to identify trends and improve products or services
- Collaborating with cross-functional teams to resolve complex customer issues
ASSUMPTION: These projects are examples of the types of tasks and initiatives the ANL DE MARKETING JR may be involved in, but the specific projects will depend on the team's priorities and the company's needs.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role?
- How does this role fit into the overall marketing strategy for the company?
- What opportunities are there for professional growth and development in this role?
- How does the company support work-life balance for remote employees?
- What is the company's approach to diversity, equity, and inclusion?
ASSUMPTION: These questions can help applicants better understand the role, the company culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant skills and experience for this role
- Write a cover letter explaining your interest in the position and how your qualifications make you a strong fit
- Prepare examples of your problem-solving skills and customer service experience
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
