📌 Core Information
🔹 Job Title: Application Support - (Unix, SQL, Shell Script /IST SWITCH)
🔹 Company: FIS
🔹 Location: India
🔹 Job Type: On-site
🔹 Category: Not Specified
🔹 Date Posted: Tue Apr 01 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Providing technical support for a software production processing environment.
- Ensuring the smooth functioning of OLTP and batch systems including IST Switch and Fraud Navigator.
- Installing, maintaining, and supporting application/source code along with third-party software.
- Detecting, diagnosing, and reporting problems with software components.
ASSUMPTION: It is assumed that the role primarily involves maintaining critical payment processing systems, which are key components in financial transactions.
📋 Key Responsibilities
✅ Provide technical support activities for software production.
✅ Install, maintain, and support application/source code.
✅ Analyze and resolve incidents, problems, or known errors in software components.
✅ Assist programming staff in analyzing software amendments, performance, and resource usage.
ASSUMPTION: The role may involve working closely with IT teams and possibly customers to ensure prompt resolution of technical issues.
🎯 Required Qualifications
Education: Not specified
Experience: 3 - 7 years in Switch, Unix, SQL, and Shell scripting.
Required Skills:
- Unix
- SQL
- Shell Scripting
- Incident Handling
- Communication Skills
Preferred Skills:
- Knowledge of FIS’ products and services
- Understanding of financial services industry operations
ASSUMPTION: Educational background is not mentioned; however, a degree in computer science or a related field would be beneficial.
💰 Compensation & Benefits
Salary Range: Not specified, but competitive within the IT services industry in India.
Benefits:
- Support for lifestyle and wellbeing
- Professional education and personal development opportunities
- Modern international work environment
Working Hours: 40 hours per week, on-site
ASSUMPTION: Benefits may include healthcare, retirement plans, and other standard IT industry perks.
📌 Applicant Insights
🔍 Company Context
Industry: IT Services and IT Consulting, providing cutting-edge solutions in financial services technology.
Company Size: Over 10,001 employees, providing significant career development opportunities.
Founded: Not specified
Company Description:
- Leader in technology services for financial institutions
- Global presence with a focus on innovation
- Commitment to security and privacy in financial data handling
Company Specialties:
- Payment processing solutions
- Fraud prevention and compliance tools
- Comprehensive IT consulting services
Company Website: http://www.fis.com
ASSUMPTION: The company is likely well-established within the financial technology space, offering robust career prospects for IT professionals.
📊 Role Analysis
Career Level: Mid to senior-level, requiring significant prior experience.
Reporting Structure: Likely reports to a team lead or manager within the production support team.
Work Arrangement: On-site with possible flexibility during off-peak periods.
Growth Opportunities:
- Advancement to senior technical roles or management
- Opportunities for specialization within the payment systems sector
- Potential leadership roles in global projects
ASSUMPTION: The role offers growth through exposure to advanced technologies and complex projects.
🌍 Location & Work Environment
Office Type: Likely corporate with standard IT facilities
Office Location(s): Specific locations in India not specified
Geographic Context:
- Access to a vibrant tech community
- Proximity to financial institutions and business hubs
- Collaborative work culture typical in large IT firms
Work Schedule: Standard business hours with potential for after-hours support as needed
ASSUMPTION: The role may require occasional travel to data centers or client sites.
💼 Interview & Application Insights
Typical Process:
- Initial screening by HR
- Technical interview focusing on Unix and SQL skills
- Problem-solving assessment related to production support
Key Assessment Areas:
- Technical problem-solving skills
- Experience with production support
- Communication and teamwork abilities
Application Tips:
- Highlight experience with SQL and Shell scripting
- Showcase incident management success stories
- Research FIS’s specific technologies and platforms
ATS Keywords: Unix, SQL, Shell Scripting, IST Switch, Financial Services
ASSUMPTION: The process may involve multiple rounds with a focus on both technical and soft skills assessment.
🛠️ Tools & Technologies
- UNIX systems
- IST Switch software
- SQL databases
ASSUMPTION: Understanding of automation tools may be beneficial, though not explicitly stated.
👔 Cultural Fit Considerations
Company Values:
- Openness and collaboration
- Entrepreneurial spirit
- Commitment to fun in the workplace
Work Style:
- Team-oriented
- Fast-paced with a focus on innovation
- Customer-centric approach
Self-Assessment Questions:
- Do I thrive in a challenging, fast-paced environment?
- Am I comfortable with technical problem-solving?
- Can I effectively communicate complex ideas?
ASSUMPTION: The cultural fit would suit those who enjoy dynamic and collaborative work settings.
⚠️ Potential Challenges
- Managing high-stakes financial systems under pressure
- Staying up-to-date with compliance and regulations
- Adapting to evolving technology platforms
- Working across different time zones and cultures
ASSUMPTION: Candidates should be prepared for a fast-evolving tech landscape and diverse team dynamics.
📈 Similar Roles Comparison
- Higher focus on payment systems compared to standard IT support roles
- Requires deep expertise in financial compliance
- Offers exposure to cutting-edge financial technologies
ASSUMPTION: Comparable positions might be found within other major financial technology companies.
📝 Sample Projects
- Implementation of an automated incident response system
- Optimization of SQL queries for faster transaction processing
- Development of Shell scripts for system maintenance
ASSUMPTION: Projects may include major system upgrades or compliance-driven modifications.
❓ Key Questions to Ask During Interview
- What are the biggest challenges currently facing the production support team?
- How does the company support continuous learning and development?
- Can you describe a typical career path within this role?
- What tools and technologies does the team use for automation and support?
- How does FIS handle business continuity in production systems?
ASSUMPTION: Candidates should ask about team dynamics and specific technologies to better understand the work environment.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the FIS careers page
- Prepare detailed examples of past work experience related to the role
- Ensure your resume uses relevant keywords like UNIX, SQL, and production support
- Network with current or former FIS employees for insights into the role
- Follow up with HR after submission to express continued interest
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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