📌 Core Information
🔹 Job Title: Area Community Manager I
🔹 Company: Carr Workplaces
🔹 Location: Washington, DC
🔹 Job Type: Full-time
🔹 Category: Real Estate
🔹 Date Posted: April 6, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Enhancing client experience through operational and administrative support
- Managing client inquiries and requests
- Coordinating daily operations and maintenance of the center
- Assisting with client events and marketing efforts
- Collaborating with the team to ensure smooth center operations
ASSUMPTION: This role requires a high level of customer service and multitasking skills, as well as the ability to work well under pressure in a dynamic environment.
📋 Key Responsibilities
✅ Serve as the primary point of contact for clients, addressing their inquiries and requests
✅ Manage daily operations and maintenance of the center, ensuring it meets Carr Workplaces' readiness standards
✅ Coordinate client onboarding, catering requests, and event planning
✅ Greet and direct visitors, providing a hospitality-forward mindset
✅ Manage vendor relationships and coordinate with building management and janitorial staff
✅ Maintain accurate client schedules and daytripper accounts, proactively reaching out to clients
✅ Prepare and submit purchase orders, reconcile accounts, and manage inventory
✅ Improve quality services by recommending improved processes and identifying new product and service applications
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities effectively.
🎯 Required Qualifications
Education: Associate's Degree or equivalent, Bachelor's Degree in Arts or Sciences preferred
Experience: Minimum of 6 months experience in an office environment in a similar role
Required Skills:
- Excellent attention to detail and follow-through
- Excellent communication skills, both verbal and written
- Ability to organize, prioritize, and manage multiple tasks
- Ability to meet deadlines with minimal supervision
- Ability to demonstrate flexibility with changing priorities
- Evidence of being a team player with strong interpersonal skills
- Ability to work in a high-pressure environment and act in a dynamic, problem-solving capacity
- Ability to use IT/technology and Microsoft Suite
Preferred Skills:
- Experience in restaurant, hotel, retail, or other hospitality experience
ASSUMPTION: Candidates with previous experience in a similar role or within the hospitality industry may have an advantage in this position.
💰 Compensation & Benefits
Salary Range: $20.20 - $21.64 per hour + incentives/bonus + benefits
Benefits:
- 401(k) with company match
- Steady schedule (core business hours: 8:15am-5:15pm M-F)
- Growth opportunities within the organization
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically focused on providing flexible workspace solutions
Company Size: 51-200 employees, offering a vibrant, progressive, and entrepreneurial community to both clients and employees
Founded: 1993, with a rich history in predicting and adapting to cultural shifts in work habits
Company Description:
- Provides fully serviced, flexible offices designed for productivity, coworking, community, and success
- Offers a hospitality-driven approach to the office environment, focusing on concierge-level services and an energizing professional community
- Operates workspaces in key markets across the U.S., including Boston, Chicago, Los Angeles, New York, San Francisco, and D.C.
Company Specialties:
- Flexible workspace solutions
- Conference and meeting rooms
- Virtual offices
- Fully-serviced offices
- Co-working spaces
- Event/venue space
- High-tech full IT support
- Video-conferencing
Company Website: http://www.carrworkplaces.com
ASSUMPTION: Carr Workplaces is a well-established company in the real estate industry, focusing on providing flexible workspace solutions and a vibrant community for its clients and employees.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for growth within the organization
Reporting Structure: This role reports directly to the center manager or a similar supervisory position
Work Arrangement: On-site, full-time position with a steady schedule (core business hours: 8:15am-5:15pm M-F)
Growth Opportunities:
- Progression to a senior community manager role or other management positions within the company
- Expansion of responsibilities and client base as the company grows
- Potential opportunities in other Carr Workplaces locations across the U.S.
ASSUMPTION: This role offers a clear path for career growth and development within the company, as well as opportunities to expand one's skill set and client base.
🌍 Location & Work Environment
Office Type: Modern, professional coworking space with a hospitality-driven approach
Office Location(s): 1717 K Street Northwest, Washington, DC 20006
Geographic Context:
- Located in the heart of Washington, D.C., with easy access to public transportation and nearby amenities
- Surrounded by other businesses, restaurants, and cultural attractions
- Part of a vibrant and growing professional community
Work Schedule: Full-time, 40 hours per week, with a steady schedule (core business hours: 8:15am-5:15pm M-F)
ASSUMPTION: The work environment at Carr Workplaces is modern, professional, and collaborative, with a strong emphasis on customer service and community building.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and mindset
- Organizational skills and attention to detail
- Ability to multitask and prioritize
- Problem-solving skills and adaptability
- Cultural fit and alignment with Carr Workplaces' values
Application Tips:
- Highlight relevant experience in customer service, hospitality, or a similar role
- Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
- Prepare for behavioral interview questions that focus on problem-solving, customer service, and teamwork
- Research Carr Workplaces' company culture and values to demonstrate your fit for the role
ATS Keywords: Customer service, hospitality, multitasking, problem-solving, community management, office operations, event planning, vendor management
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their skills and experiences that align with the required qualifications and Carr Workplaces' company culture.
🛠️ Tools & Technologies
- Microsoft Suite (Word, Excel, PowerPoint)
- Customer relationship management (CRM) software
- Operational and event planning tools
- Vendor management software
- IT/technology support tools
ASSUMPTION: This role requires proficiency in Microsoft Suite and familiarity with various operational, event planning, and vendor management tools.
👔 Cultural Fit Considerations
Company Values:
- Hospitality-driven approach
- Community-focused mindset
- Professionalism and character
- Collaboration and teamwork
- Energy and enthusiasm
Work Style:
- Customer-centric and service-oriented
- Adaptable and dynamic
- Team-focused and collaborative
- Proactive and problem-solving
- Attention to detail and organized
Self-Assessment Questions:
- Do you have a genuine passion for providing exceptional customer service and creating a welcoming environment for clients?
- Are you comfortable working in a fast-paced, dynamic environment with changing priorities?
- Do you thrive in a collaborative, team-oriented work environment?
- Are you proactive and able to anticipate client needs and address potential issues before they arise?
ASSUMPTION: Carr Workplaces values candidates who are passionate about customer service, adaptable, and able to thrive in a collaborative, dynamic work environment.
⚠️ Potential Challenges
- Managing multiple tasks and priorities in a fast-paced environment
- Addressing client concerns and issues promptly and professionally
- Maintaining a high level of customer service and attention to detail
- Adapting to changing priorities and work demands
- Balancing operational tasks with client-facing responsibilities
ASSUMPTION: This role requires strong organizational skills, adaptability, and the ability to manage multiple tasks and priorities effectively.
📈 Similar Roles Comparison
- Compared to other community manager roles, this position places a stronger emphasis on customer service and hospitality
- In the real estate industry, Carr Workplaces' focus on flexible workspace solutions and community sets it apart from traditional office leasing or property management roles
- Career progression in this role may lead to management or supervisory positions within the company, rather than focusing on specific property portfolios or geographic regions
ASSUMPTION: This role offers unique opportunities for career growth and development within the company, focusing on community management and customer service skills.
📝 Sample Projects
- Planning and executing a successful client event, including vendor management, logistics, and on-site support
- Developing and implementing a new client onboarding process to improve the client experience and reduce operational inefficiencies
- Managing a complex vendor relationship to ensure consistent, high-quality services for clients and the center
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role, focusing on customer service, operational excellence, and vendor management.
❓ Key Questions to Ask During Interview
- How does Carr Workplaces support the professional development and growth of its community managers?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Carr Workplaces foster a collaborative and inclusive work environment?
- What opportunities are there for career progression within the company for this role?
- How does Carr Workplaces measure the success of its community managers, and what key performance indicators (KPIs) are used?
ASSUMPTION: Asking these questions will help you better understand the role, the company culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in customer service, hospitality, or a similar role
- Prepare for behavioral interview questions that focus on problem-solving, customer service, and teamwork
- Research Carr Workplaces' company culture and values to demonstrate your fit for the role
- Follow up with the hiring manager one week after submitting your application to express your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
