📌 Core Information
🔹 Job Title: Asian Relationship Marketing Executive
🔹 Company: Mohegan Sun
🔹 Location: Uncasville, CT
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Tourism
🔹 Date Posted: July 10, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Increasing player frequency and developing new Asian casino customers
- Providing excellent customer service and promoting events
- Working in a fast-paced, dynamic casino environment
- Collaborating with various departments to ensure guest satisfaction
ASSUMPTION: This role requires a high level of multitasking, adaptability, and cultural sensitivity to succeed in the diverse and bustling casino environment.
📋 Key Responsibilities
✅ Attracts business from existing customers to increase trip frequency and invites patrons to events
✅ Identifies and greets guests in pit and slot areas, providing complimentaries and other services as required
✅ Promotes Asian and casino events
✅ Handles internal and external calls, customer reservations, and complaints
✅ Obtains information on new guests, issues Momentum cards, and explains membership benefits
✅ Remains visible on the casino floor
✅ Offers and issues comps and event tickets to qualified customers
✅ Maintains and respects the confidentiality of marketing programs, guest information, and databases
✅ Performs telemarketing duties using the Telemarketing software
✅ Assists with internal department translations, as needed
ASSUMPTION: This role involves frequent interaction with guests, requiring strong communication and interpersonal skills.
🎯 Required Qualifications
Education: High School Diploma or equivalent
Experience: Two years of experience in the service industry involving extensive contact with customers or the general public
Required Skills:
- Fluency in English and at least one dialect of Chinese, Korean, or Vietnamese
- Understanding of Asian culture
- Excellent written and verbal communication skills
- Ability to multi-task and adhere to deadlines
- Ability to make sound judgment calls relating to comps
- Ability to remain in control in stressful or high-pressure situations
- Excellent negotiation and reasoning skills
- Ability to interact with large and small groups in a highly professional manner
- Adaptable and open to new ideas and changes
- Demonstrates consistent politeness and a positive attitude toward guests
Preferred Skills:
- Knowledge of the VIP Lounge software, ACSC, SharePoint, FPR, LMS, Rainmaker, Salesforce, and group messaging systems
- Knowledge of department policies and procedures
ASSUMPTION: Proficiency in additional Asian languages and cultural understanding may be an asset for this role.
💰 Compensation & Benefits
Salary Range: $35,000 - $45,000 per year (Based on industry standards for similar roles and experience levels)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee discounts on hotel, dining, and entertainment
- Tuition reimbursement and professional development opportunities
Working Hours: Regular, full-time schedule with flexible hours, including evenings, weekends, and holidays
ASSUMPTION: Salary range is estimated based on similar roles in the hospitality industry and may vary depending on individual qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Mohegan Sun operates in the competitive hospitality and gaming industry, offering a wide range of entertainment, dining, and accommodation options.
Company Size: Mohegan Sun is a large employer with 5,001-10,000 employees, providing ample opportunities for career growth and development.
Founded: Mohegan Sun was established in 1996 as a tribal gaming and entertainment destination.
Company Description:
- Mohegan Sun is a premier entertainment, gaming, dining, and shopping destination in the United States
- Owned by the Mohegan Tribal Gaming Authority, it features three unique casinos, a luxury hotel, a world-class spa and golf course, over 75 shops, restaurants, and bars, as well as three award-winning entertainment venues
- Located on 185 acres along the Thames River in southeastern Connecticut, Mohegan Sun is within easy access of major cities like New York, Boston, Hartford, and Providence
Company Specialties:
- Casino gaming
- Hotel and resort accommodations
- Spa and wellness services
- Entertainment and event venues
- Dining and retail options
Company Website: www.mohegansun.com
ASSUMPTION: Mohegan Sun's diverse offerings and large size provide numerous opportunities for career growth and development within the hospitality and gaming industries.
📊 Role Analysis
Career Level: This role is an entry-level to mid-level position within the marketing and customer service department at Mohegan Sun.
Reporting Structure: The Asian Relationship Marketing Executive reports directly to the Marketing Manager and works closely with various departments, including Player Development, VIP Services, and Casino Management.
Work Arrangement: This is an on-site, full-time position with a regular work schedule, including flexible hours, evenings, weekends, and holidays.
Growth Opportunities:
- Progression to senior marketing or management roles within the marketing department
- Transition to other departments, such as Player Development or VIP Services, with additional training and experience
- Opportunities for cross-training and skill development in various aspects of the hospitality and gaming industries
ASSUMPTION: Successful performance in this role may lead to increased responsibilities and career advancement opportunities within Mohegan Sun.
🌍 Location & Work Environment
Office Type: Mohegan Sun is a large, bustling casino resort with multiple office locations for various departments.
Office Location(s): Uncasville, CT
Geographic Context:
- Uncasville is a small town in southeastern Connecticut, offering a mix of rural and urban environments
- The area is known for its scenic beauty, with easy access to beaches, hiking trails, and other outdoor activities
- Mohegan Sun is located near the Mystic Country region, which offers numerous attractions, including museums, antique shops, and waterfront dining
Work Schedule: This role requires a flexible work schedule, including evenings, weekends, and holidays, to accommodate the 24/7 nature of the casino environment.
ASSUMPTION: The dynamic and fast-paced work environment at Mohegan Sun may appeal to candidates who thrive in high-energy, customer-facing roles.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the Marketing Manager
- Background check and offer
Key Assessment Areas:
- Communication and interpersonal skills
- Cultural understanding and sensitivity
- Problem-solving and judgment skills
- Adaptability and flexibility
Application Tips:
- Highlight relevant experience in customer service, marketing, or hospitality
- Demonstrate proficiency in the required languages and cultural understanding
- Tailor your resume and cover letter to emphasize your fit for this role and Mohegan Sun's unique environment
- Prepare examples of your ability to multitask, make sound judgments, and handle stressful situations
ATS Keywords: Asian marketing, customer service, casino, hospitality, multitasking, judgment, negotiation, cultural understanding, event promotion, telemarketing, confidentiality
ASSUMPTION: Mohegan Sun's hiring process may vary depending on the specific role and department, but generally follows a structured, multi-step approach.
🛠️ Tools & Technologies
- VIP Lounge software
- ACSC
- SharePoint
- FPR
- LMS
- Rainmaker
- Salesforce
- Group messaging systems
ASSUMPTION: Familiarity with these tools and technologies is not required but may be an asset for candidates with relevant experience.
👔 Cultural Fit Considerations
Company Values:
- Excellence
- Integrity
- Teamwork
- Innovation
- Respect
Work Style:
- Fast-paced and dynamic
- Customer-focused
- Collaborative
- Adaptable
Self-Assessment Questions:
- How do you demonstrate cultural sensitivity and understanding in your interactions with guests?
- Can you provide an example of a time when you had to multitask and make sound judgments in a high-pressure situation?
- How do you maintain a positive attitude and professional demeanor when faced with challenging guests or situations?
ASSUMPTION: Mohegan Sun values employees who embody their core values and thrive in their fast-paced, customer-focused work environment.
⚠️ Potential Challenges
- Working in a fast-paced, high-pressure environment with long hours, including evenings, weekends, and holidays
- Dealing with challenging guests or difficult situations
- Managing multiple tasks and priorities simultaneously
- Adapting to changes in policies, procedures, or work schedules
ASSUMPTION: These challenges can be mitigated by strong communication, time management, and adaptability skills.
📈 Similar Roles Comparison
- This role is unique to Mohegan Sun, focusing on Asian marketing and customer service within the casino environment
- Similar roles in other casinos or hospitality organizations may have different focuses, such as general marketing, VIP services, or player development
- Career progression in this role may lead to management or specialized positions within the marketing department or other departments at Mohegan Sun
ASSUMPTION: While this role is unique to Mohegan Sun, similar positions may exist in other casinos or hospitality organizations with different focuses or requirements.
📝 Sample Projects
- Planning and executing Asian-themed events or promotions
- Developing and implementing marketing campaigns to attract new Asian customers
- Collaborating with other departments to create targeted offers and incentives for Asian customers
ASSUMPTION: These sample projects illustrate the diverse and dynamic nature of the Asian Relationship Marketing Executive role at Mohegan Sun.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role?
- How does this role collaborate with other departments, such as Player Development or VIP Services?
- What opportunities are there for growth and development within the marketing department or other departments at Mohegan Sun?
- How does Mohegan Sun support work-life balance for employees with flexible schedules?
- What are the most challenging aspects of this role, and how can I best prepare for them?
ASSUMPTION: These questions can help applicants better understand the role, the company culture, and the opportunities for growth and development at Mohegan Sun.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Mohegan Sun careers page
- Tailor your resume and cover letter to highlight your relevant experience, skills, and cultural understanding
- Prepare for your interview by researching Mohegan Sun's unique offerings and considering how your background and skills make you a strong fit for this role
- Follow up with the hiring manager within one week of your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
