Assistant Community Manager

📌 Core Information

🔹 Job Title: Assistant Community Manager

🔹 Company: Associa

🔹 Location: Naples, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📱 Social Media Marketing

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing clerical and administrative support to the Community Manager(s).
• Acting as a liaison between homeowners, vendors, and the Community Manager(s).
• Interacting with homeowners and responding to inquiries promptly.
• Preparing and managing documentation required for community meetings.

ASSUMPTION: The job likely involves substantial interaction with residents and community board members to ensure effective communication and operations within the community. The role may also demand handling complaints or issues with professionalism.

📋 Key Responsibilities

✅ Field and respond promptly to homeowner inquiries via various communication channels.

✅ Interact with vendors and assist with addressing emergency requests as necessary.

✅ Prepare and maintain community management reports and documentation.

✅ Facilitate the preparation and distribution of community newsletters and updates.

✅ Assist in monitoring and processing property management tasks like issuing access passes.

✅ Participate in professional development through Associa University webinars and other training.

✅ Other duties as assigned to contribute to the community's efficient operation.

ASSUMPTION: The responsibilities imply a focus on efficient community management processes and positive resident interactions, requiring a service-oriented approach.

🎯 Required Qualifications

Education: Not specified.

Experience: Previous experience as an Assistant Community Manager or Administrative Assistant in a community setting is required.

Required Skills:

• Professional customer service and communication skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Programs and accounting applications.

Preferred Skills:

• Already possessing a Florida Community Association Manager License (LCAM).
• Experience in conflict resolution techniques.

ASSUMPTION: The role highly values candidates with legal or technical expertise related to property management, especially those who are licensed or actively seeking licensure.

💰 Compensation & Benefits

Salary Range: The hourly rate starts at $28.00 per hour, depending on experience.

Benefits:

• Medical, dental, and vision insurance.
• 401k and disability insurance.
• Support for wellness and development initiatives.

Working Hours: 40 hours per week, with potential deviations based on company needs.

ASSUMPTION: The benefits package aims to attract long-term employees by offering comprehensive health-related perks and retirement savings plans.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate

Company Size: 10,001+ employees, positioning Associa as a major player in the real estate management industry.

Founded: 1979, giving the company over four decades of experience in community management.

Company Description:

• Building future communities for over 7.5 million residents globally.
• Focus on education, expertise, and innovation in the industry.
• Expansive reach with over 300 branch offices in North America.

Company Specialties:

• Property Management
• Accounting & Financial Services
• Real Estate Consulting and Development

Company Website: https://www.associaonline.com

ASSUMPTION: Understanding Associa’s broad impact and stability helps position this role within a well-established organizational structure that values employee growth and innovation.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth into higher management roles through demonstrated performance and professional development.

Reporting Structure: Reports directly to the Community Manager(s).

Work Arrangement: Strictly on-site, requiring constant interaction with community residents and team members.

Growth Opportunities:

• Potential to advance to Community Manager roles.
• Opportunities for professional growth through company-led training.
• Increased responsibilities as company branches expand.

ASSUMPTION: The career ladder at Associa likely emphasizes in-house professional development, leading to higher roles in property and community management roles.

🌍 Location & Work Environment

Office Type: On-site with a dedicated office in Naples, FL.

Office Location(s): Specified for this role in Naples, Florida.

Geographic Context:

• Proximity to local amenities and a vibrant community.
• High interaction with a culturally diverse population.
• Located in a prime residential area in Naples, enhancing work-life balance.

Work Schedule: Standard full-time hours with potential for flexibility based on needs.

ASSUMPTION: Given its location, the office environment is likely structured and involves regular interaction with community residents for optimal operations.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening based on qualifications and experience.
• Phone or virtual interview to discuss experience and fit.
• On-site interview with management for in-depth assessment.

Key Assessment Areas:

• Customer service excellence and communication skills.
• Proven organizational and multitasking abilities.
• Technical proficiency in required software and tools.

Application Tips:

• Highlight relevant community management experience in your resume.
• Prepare for scenario-based questions related to conflict resolution.
• Demonstrate familiarity with local community guidelines and regulations.

ATS Keywords: Organizational Skills, Customer Service, Communication Skills, Time Management, Microsoft Programs, Team Player, Self-Motivated, Proactive, LCAM

ASSUMPTION: The application process emphasizes aligning applicant experience with Associa’s core values and operational requirements, ensuring candidates are adequately prepared for role-specific challenges.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, Outlook)
• Community Management Software (C3)
• Associa Corporate Programs and Client Portals

ASSUMPTION: Proficiency in these tools supports efficient operations, documentation, and communication, essential for maintaining high community standards.

👔 Cultural Fit Considerations

Company Values:

• Commitment to community improvement.
• Innovation and proactivity in service delivery.
• Emphasis on education and professional development.

Work Style:

• Collaborative and team-oriented environment.
• Strong service orientation with a resident-first focus.
• Diligent attention to detail and proactive problem-solving.

Self-Assessment Questions:

• Am I comfortable in a role that requires frequent interaction with diverse groups?
• Can I manage multiple tasks efficiently under minimal supervision?
• How do I handle conflict or disagreements, especially in community settings?

ASSUMPTION: Candidates should align their values with Associa’s dedication to community service and innovation while reflecting on their ability to work in a dynamic, resident-focused environment.

⚠️ Potential Challenges

• Managing diverse resident expectations and issues.
• Staying updated with regulatory changes in community management.
• Balancing administrative duties with resident interaction.
• Maintaining high levels of organization in a fast-paced environment.

ASSUMPTION: Challenges are inherent in maintaining high community standards while balancing administrative responsibilities and resident satisfaction.

📈 Similar Roles Comparison

• Similar to property management assistant roles in other real estate companies.
• May involve more resident interaction than comparable administrative roles.
• Focus on community engagement and management communications is pronounced.

ASSUMPTION: The role can be compared to similar positions in terms of administrative duties, but with unique emphasis on community interactions and innovations.

📝 Sample Projects

• Organizing community event calendars and communications.
• Developing newsletters to update residents about ongoing projects.
• Assisting in planning and executing community improvement initiatives.

ASSUMPTION: Projects will often require coordination, communication, and logistical planning, emphasizing direct impact on community life.

❓ Key Questions to Ask During Interview

• What community management tools and software will I use?
• How does Associa support the professional development of its employees?
• What are the current challenges faced by this community and your management team?
• How will my performance be measured and evaluated in this role?
• What opportunities exist for career advancement within Associa?

ASSUMPTION: These questions help candidates gain better insight into daily responsibilities, company culture, and advancement opportunities within Associa.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Associa Careers page
• Prepare a resume that highlights relevant community management experience.
• Consider including a cover letter detailing your commitment to community service.
• Prepare for a potential virtual or in-person interview focusing on practical experiences.
• Complete any required assessments or personality questionnaires.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.