📌 Core Information
🔹 Job Title: Assistant Community Manager
🔹 Company: The Scion Group
🔹 Location: Lark in the Woods, Tuscaloosa, Alabama, United States
🔹 Job Type: On-site, Full-time
🔹 Category: Real Estate, Property Management
🔹 Date Posted: April 15, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Assisting the General Manager in supervising all business functions related to operations
- Ensuring a safe and sanitary community experience for employees, residents, and guests
- Managing staff development, property administration, financial performance, and customer experience
- Working in a fast-paced, agile, collegiate environment with a bias for action and eagerness to learn and grow
ASSUMPTION: This role requires a high level of adaptability, attention to detail, and excellent prioritization skills. The Assistant Community Manager should be prepared to act as General Manager in their absence.
📋 Key Responsibilities
✅ Staff Development and Leadership:
- Assist with attracting candidates, hiring, and improving employee retention
- Train, coach, and develop exceptional team members
- Manage the onsite schedule, including after-hour on-call shifts
- Partner with GM to elevate employee experience and high morale
✅ Property Administration:
- Prepare, respond, and advise on community aspects, policies, and emergencies
- Deliver legal and resident notices and file evictions
- Manage resident accounts, utility billing, and accounts receivable
✅ Facilities & Capital:
- Oversee curb appeal, common areas, and preventative maintenance
- Conduct monthly property walks and complete scorecard assessments
- Inspect grounds, interior, and resident amenities to ensure compliance with codes and standards
- Coordinate work orders with appropriate staff or vendors
✅ Annual Turnover Process:
- Assist with planning, execution, and tracking of annual turnover process
- Process damage charges, refunds, and disputes
- Provide hands-on help during turnover tasks
✅ Financial Performance:
- Prepare Month End reports and balance accounts receivable
- Enforce late fees, NSF fees, and collection policies
- Post and collect damage charges from quarterly inspections
✅ Customer Experience & Sales:
- Manage customer sales interactions and drive traffic to the property
- Execute customer experience initiatives and marketing opportunities
- Monitor customer feedback and develop action plans for improvement
ASSUMPTION: The responsibilities listed above may not be all-inclusive, and the Assistant Community Manager may be required to perform other duties as assigned.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Hospitality, or a related field (or equivalent experience)
Experience: 1+ years of experience working at living communities/property management
Required Skills:
- Exceptional written and verbal communication skills
- Strong detail orientation
- Customer-centric mindset
- Proficient in Property Management Systems (Entrata preferred)
Preferred Skills:
- Experience with Entrata, Greenhouse, Lattice, Turnable, Qualtrics, Microsoft Office, Ops Technology, and ClickUp
ASSUMPTION: Candidates with experience in student housing or property management will be given preference.
💰 Compensation & Benefits
Salary Range: $40,000 - $50,000 per year (Estimated, based on industry standards for Assistant Community Managers with 1-2 years of experience in Tuscaloosa, AL)
Benefits:
- FLSA Status Exempt
- Discretionary annual bonus
- Paid Time Off
- Floating Holiday
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Parental Leave
- Learning reimbursement opportunities
Working Hours: 40 hours per week, with additional non-traditional hours during peak times, emergencies, and inclement weather
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specializing in student housing and property management
Company Size: 1,001-5,000 employees, providing ample opportunities for growth and career advancement
Founded: 1999, with over 25 years of experience in the industry
Company Description:
- Largest owner/operator of off-campus student housing communities globally
- Portfolio consists of nearly 92,000 beds of student accommodations in 140 communities, serving 82 college and university markets across 35 U.S. states
- Acts as an independent advisor to colleges and universities, foundations, and private-sector providers
Company Specialties:
- Student Housing
- Property Management
- Consulting Services
Company Website: http://www.thesciongroup.com
ASSUMPTION: The Scion Group is a well-established company with a strong presence in the student housing industry. They offer a wide range of benefits and opportunities for career growth.
📊 Role Analysis
Career Level: Early career, with opportunities for advancement within the company
Reporting Structure: Reports directly to the General Manager
Work Arrangement: On-site, with additional non-traditional hours as needed
Growth Opportunities:
- Potential advancement to General Manager or other leadership roles within the company
- Opportunities to gain experience in various aspects of property management and student housing
- Possibility to work on special projects and initiatives to expand industry knowledge
ASSUMPTION: This role offers a unique opportunity to gain experience in multiple aspects of property management and student housing, with potential for career growth within the company.
🌍 Location & Work Environment
Office Type: On-site, with a focus on providing a safe and sanitary community experience for employees, residents, and guests
Office Location(s): Lark in the Woods, Tuscaloosa, Alabama, United States
Geographic Context:
- Tuscaloosa is located in west-central Alabama, with a population of approximately 100,000 people
- The city is home to the University of Alabama, which has a significant impact on the local economy and culture
- The area experiences a humid subtropical climate, with mild winters and hot, humid summers
Work Schedule: 40 hours per week, with additional non-traditional hours during peak times, emergencies, and inclement weather
ASSUMPTION: Tuscaloosa offers a unique blend of small-town charm and big-city amenities, with a strong focus on education and community. The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- In-person or virtual interview with the Hiring Manager and other team members
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Communication skills, both written and verbal
- Attention to detail and organizational skills
- Customer-centric mindset and problem-solving abilities
- Adaptability and ability to work in a fast-paced environment
- Experience with relevant property management systems and tools
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Be prepared to discuss your experience with property management systems and tools, as well as your ability to work in a fast-paced environment
- Research the company and industry to demonstrate your understanding and enthusiasm for the role
- Prepare questions to ask the interviewer about the company, team, and growth opportunities
ATS Keywords: Assistant Community Manager, Property Management, Student Housing, Customer Service, Staff Development, Financial Performance, Customer Experience, Sales, Marketing, Operations, Adaptability, Attention to Detail, Problem Solving
ASSUMPTION: The interview process for this role is likely to be competitive, with a strong focus on communication skills, attention to detail, and customer-centric mindset. Candidates should be prepared to discuss their experience with property management systems and tools, as well as their ability to work in a fast-paced environment.
🛠️ Tools & Technologies
- Entrata (Property Management System)
- Greenhouse (Applicant Tracking System)
- Lattice (Performance Management System)
- Turnable (Electronic Turn board)
- Qualtrics (Employee and Resident Experience platform)
- Microsoft Office
- Ops Technology
- ClickUp (Project Management Tool)
- Scion Intelligence
ASSUMPTION: Familiarity with these tools and technologies is preferred, but not required. The company may provide training and support to help new employees become comfortable with their systems.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric mindset
- Adaptability and continuous learning
- Collaboration and teamwork
- Integrity and accountability
- Passion for excellence and innovation
Work Style:
- Fast-paced and dynamic, with a focus on providing exceptional customer service
- Collaborative and team-oriented, with a strong emphasis on communication and coordination
- Focused on continuous learning and improvement, with a bias for action
- Results-driven, with a strong emphasis on achieving goals and exceeding expectations
Self-Assessment Questions:
- How do you prioritize and manage multiple tasks and responsibilities in a fast-paced environment?
- Can you provide an example of a time when you had to adapt to a significant change or challenge in a short period?
- How do you approach building and maintaining strong relationships with customers, team members, and other stakeholders?
ASSUMPTION: The Scion Group values candidates who are adaptable, customer-centric, and results-driven. They look for employees who are passionate about continuous learning and improvement, and who can thrive in a fast-paced, collaborative environment.
⚠️ Potential Challenges
- Working non-traditional hours during peak times, emergencies, and inclement weather
- Managing a high volume of resident trash and cleaning turnover units
- Addressing resident concerns and escalated issues promptly and effectively
- Meeting monthly property walk and scorecard assessment deadlines
- Ensuring high customer satisfaction and positive online reviews
ASSUMPTION: These challenges can be overcome with strong communication skills, attention to detail, and a customer-centric mindset. Candidates should be prepared to work in a fast-paced environment and adapt to changing priorities and demands.
📈 Similar Roles Comparison
- Assistant Community Manager vs. Community Manager: Assistant Community Managers report directly to the General Manager and may have less autonomy and decision-making power than Community Managers. However, they have the opportunity to learn and grow within the company and may be well-positioned for advancement.
- Student Housing vs. Multi-Family Housing: Student housing properties often have unique characteristics and requirements, such as seasonal leases and a focus on student residents. However, the core principles of property management and customer service remain the same.
- Property Management vs. Real Estate Development: Property management focuses on the day-to-day operations and maintenance of existing properties, while real estate development involves the acquisition, construction, and sale of new properties. Property management may offer more stability and long-term career growth opportunities.
ASSUMPTION: Assistant Community Manager is a unique role within the student housing industry, offering a blend of operational, administrative, and customer service responsibilities. Candidates should consider their long-term career goals and the potential for growth within the company when comparing this role to similar positions.
📝 Sample Projects
- Planning and executing an annual turnover process, including coordinating staffing, tracking progress, and assessing damage charges
- Conducting market surveys and identifying local marketing opportunities to drive traffic to the property
- Managing customer sales interactions and executing customer experience initiatives to enhance resident satisfaction
- Analyzing customer experience data and developing action plans to improve resident feedback and online reviews
ASSUMPTION: These sample projects demonstrate the wide range of responsibilities and skills required for the Assistant Community Manager role. Candidates should be prepared to take on a variety of tasks and adapt to changing priorities and demands.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does the company support the professional development and growth of its employees?
- What are the most important qualities and skills for someone to succeed in this role, and how do they align with my strengths?
- How does the company measure and evaluate the performance of its Assistant Community Managers?
- What opportunities are there for growth and advancement within the company, and what steps can I take to pursue them?
ASSUMPTION: These questions demonstrate a candidate's interest in the role and their commitment to long-term success within the company. They also provide valuable insights into the company's culture, values, and expectations for the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for your phone or video screen by practicing common interview questions and researching the company and industry
- If selected for an in-person or virtual interview, dress professionally and arrive early to demonstrate your punctuality and attention to detail
- Follow up with the Hiring Manager after your interview to express your appreciation and reiterate your interest in the role
- If you receive a job offer, carefully review the terms and conditions, and negotiate as needed to ensure a fair and competitive compensation package
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
