Assistant Community Manager

📌 Core Information

🔹 Job Title: Assistant Community Manager

🔹 Company: Lyon Living

🔹 Location: Sunrise, Florida, United States

🔹 Job Type: On-site, Full-time

🔹 Category: Real Estate

🔹 Date Posted: April 4, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Supporting the Property Director in managing property operations
• Focusing on increasing revenue and maintaining property conditions
• Assisting with leasing, marketing, and resident relations to achieve occupancy goals
• Collaborating with cross-functional teams to ensure smooth operations

ASSUMPTION: This role requires a balance of administrative tasks and customer-facing responsibilities, with a focus on driving revenue growth and maintaining high resident satisfaction.

📋 Key Responsibilities

✅ Supports Property Director in overall management of property operations

✅ Ensures serve three-day notices on delinquent accounts adhering to legal procedures and company policies

✅ Ensures all checks and payments are collected and scanned accurately

✅ Accurately process and enter all rental activity into the computer software

✅ Documents correspondence with residents and future residents

✅ Monitors status of renter’s insurance for current residents

✅ Maintains and communicates accurate knowledge of all aspects of the community

✅ Conducts tours of the community and apartment homes and follows up on all traffic and leasing leads

✅ Effectively explains all lease documentation, community rules and community policies to new and current residents

✅ Accurately and efficiently prepares and processes all application paperwork

✅ Prepares and administers the monthly lease renewal and resident retention programs

✅ Provides customer service in a manner consistent with the company’s mission

✅ Assists the Property Manager in supporting, motivating, training and developing personnel

✅ Communicates any unsafe or unacceptable conditions on the property to the service team staff

✅ Makes recommendations to management regarding improvements for the overall operation of the community and/or implements these recommendations

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively.

🎯 Required Qualifications

Education: Bachelor’s degree from a four-year college or university

Experience: A minimum of two years of industry experience

Required Skills:

• Intermediate to advanced levels of experience with accounting and/or mathematical functions
• Intermediate to advanced levels of experience in financial law and apartment management law
• Ability to read, analyze, interpret, and compose contracts, reports, forms, and documents
• Proficient use and understanding of internet, Real Page, and Microsoft Office (Word, Excel, PowerPoint, and Outlook) programs
• Excellent customer service, organizational, and communication skills, both written and verbal

Preferred Skills:

• Bilingual or multilingual skills
• Experience with property management software (e.g., Yardi, AppFolio)

ASSUMPTION: Candidates with relevant industry experience and strong organizational skills will be highly competitive for this role.

💰 Compensation & Benefits

Salary Range: $26.00 - $28.00 per hour

Benefits:

• Medical, Dental, Vision Plans, FSA, HSA
• 401K Matching
• Employee Housing Discounts
• Education Reimbursements
• Employee Referral Bonuses

Working Hours: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM, with flexibility to work evenings and weekends as needed

ASSUMPTION: The salary range provided is based on industry standards for an Assistant Community Manager role in the Sunrise, FL area.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, specifically Multi-Family Housing

Company Size: 201-500 employees, providing a mid-sized company environment with opportunities for growth and collaboration

Founded: 1989, with over three decades of experience in the real estate industry

Company Description:

• Lyon Living creates unique and thoughtful living environments, focusing on resident satisfaction and exceptional customer service
• The company offers a wide range of real estate services, including property management, acquisitions, development, and capital renovations
• Lyon Living is committed to delivering the best service to its residents and team members, with a mission to be bold in its decisions and fearless in its execution

Company Specialties:

• Pre-Entitlement & Development
• Construction Management
• Asset Repositioning
• Debt and Equity Capital Financing
• Property Management
• Acquisition
• Development
• Capital Renovation
• Customer Service

Company Website: lyonliving.com

ASSUMPTION: Lyon Living's extensive experience and diverse service offerings provide a strong foundation for career growth and development.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and advancement within the company

Reporting Structure: Reports directly to the Property Director, with potential interaction with Regional Account Managers and other cross-functional teams

Work Arrangement: On-site, with the possibility of working remotely for specific tasks or during emergencies, as determined by the company

Growth Opportunities:

• Advancement to Property Manager or similar roles within the company
• Expansion of responsibilities and leadership opportunities
• Potential relocation to other Lyon Living properties or corporate offices

ASSUMPTION: This role offers a clear path for career progression within the real estate industry, with opportunities to develop leadership and management skills.

🌍 Location & Work Environment

Office Type: On-site, with a focus on a collaborative and dynamic work environment

Office Location(s): Sunrise, FL, with potential travel to other Lyon Living properties or corporate offices as needed

Geographic Context:

• Sunrise, FL is located in Broward County, with a population of approximately 93,000 residents
• The city offers a mix of urban and suburban living, with easy access to nearby cities such as Fort Lauderdale and Miami
• Sunrise is home to various attractions, including Sawgrass Mills mall, BB&T Center, and numerous parks and recreational facilities

Work Schedule: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM, with flexibility to work evenings and weekends as needed

ASSUMPTION: The Sunrise, FL location offers a diverse and vibrant community, with easy access to amenities and attractions.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the Property Director
• Background check and drug screening
• Final decision and offer

Key Assessment Areas:

• Customer service skills and experience
• Organizational skills and attention to detail
• Communication skills, both written and verbal
• Problem-solving abilities and initiative
• Adaptability and flexibility in a fast-paced environment

Application Tips:

• Highlight relevant experience and skills in your resume, focusing on customer service, organizational skills, and communication
• Tailor your cover letter to demonstrate your enthusiasm for the role and Lyon Living's mission
• Prepare examples of your problem-solving skills and initiative, focusing on situations where you went above and beyond to meet customer needs

ATS Keywords: Customer Service, Accounting, Financial Law, Apartment Management Law, Microsoft Office, Resident Relations, Leasing, Marketing, Event Coordination, Team Collaboration, Data Entry, Document Management

ASSUMPTION: Lyon Living's hiring process is designed to assess candidates' skills and cultural fit, with a focus on customer service and organizational skills.

🛠️ Tools & Technologies

• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Real Page property management software
• Internet and email
• Various accounting and financial law resources

ASSUMPTION: This role requires proficiency in Microsoft Office and Real Page, with the potential to learn and utilize other tools and technologies as needed.

👔 Cultural Fit Considerations

Company Values:

• Boldness in decision-making and fearlessness in execution
• Thoughtfulness and innovation in creating unique living environments
• Timelessness in design and approach to real estate development

Work Style:

• Collaborative and dynamic team environment
• Focus on exceptional customer service and resident satisfaction
• Adaptability and flexibility in a fast-paced environment

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you passionate about providing exceptional customer service and going above and beyond to meet resident needs?
• Do you possess strong organizational skills and the ability to multitask and prioritize effectively?

ASSUMPTION: Lyon Living values candidates who are bold, innovative, and committed to delivering exceptional customer service in a collaborative and dynamic work environment.

⚠️ Potential Challenges

• Managing multiple simultaneous projects and prioritizing tasks effectively
• Adapting to a fast-paced, dynamic work environment
• Dealing with difficult or upset residents and maintaining a positive and professional demeanor
• Balancing administrative tasks with customer-facing responsibilities

ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a commitment to exceptional customer service.

📈 Similar Roles Comparison

• Assistant Community Manager vs. Leasing Consultant: Both roles focus on customer service and resident relations, but the Assistant Community Manager has more responsibility for property operations and administrative tasks
• Industry-specific context: Real estate, specifically multi-family housing, offers a unique set of challenges and opportunities compared to other industries
• Career path comparison: Assistant Community Manager is a mid-level role with opportunities for growth and advancement within the real estate industry

ASSUMPTION: This role offers a clear path for career progression within the real estate industry, with opportunities to develop leadership and management skills.

📝 Sample Projects

• Developing and implementing a new resident retention program to improve occupancy rates
• Collaborating with the marketing team to create targeted advertising campaigns to attract new residents
• Assisting with the coordination and planning of special events and resident functions to enhance community engagement

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available in this role, from strategic planning to tactical execution.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does Lyon Living support the professional development and growth of its employees?
• What are the most rewarding aspects of working as an Assistant Community Manager at Lyon Living?
• How does Lyon Living measure the success of its Assistant Community Managers, and what key performance indicators (KPIs) are most important?
• What opportunities are there for collaboration and cross-functional teamwork in this role?

ASSUMPTION: These interview questions are designed to assess the role's fit with your skills, interests, and career goals, as well as Lyon Living's company culture and opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills, focusing on customer service, organizational skills, and communication
• Write a cover letter demonstrating your enthusiasm for the role and Lyon Living's mission
• Prepare examples of your problem-solving skills and initiative, focusing on situations where you went above and beyond to meet customer needs
• Follow up with Lyon Living's HR department one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.