📌 Core Information
🔹 Job Title: Assistant Community Manager
🔹 Company: Associa
🔹 Location: Charlotte, North Carolina, United States
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 11, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Providing vital administrative and operational support to community associations and properties
- Serving as a point of contact between homeowners and the Board of Directors
- Managing daily operations and assisting with property inspections and financial discussions
- Participating in community events to foster positive resident experiences
ASSUMPTION: This role requires a high level of organization, communication, and multitasking skills to manage various aspects of community association management.
📋 Key Responsibilities
✅ Serve as a go-to point of contact, communicating effectively between homeowners and the Board of Directors
✅ Help manage daily operations in alignment with the Association's policies, procedures, and management agreement
✅ Perform property inspections and assist with Architectural Review Committee (ARC) requests
✅ Maintain and update homeowner databases to keep everything current and organized
✅ Prepare materials for Board meetings and attend as needed
✅ Support review of monthly financial reports and assist in budget-related discussions
✅ Monitor delinquencies and aid in collections follow-up
✅ Keep unit and contract files up-to-date and audit-ready
✅ Jump in on routine tasks and special projects to support portfolio managers
✅ Participate in community events, helping to foster positive resident experiences
ASSUMPTION: This role involves a mix of administrative tasks, communication with stakeholders, and on-site property management.
🎯 Required Qualifications
Education: High school diploma or equivalent required
Experience: 1-2 years of community/property management experience
Required Skills:
- Exceptional time management skills and the ability to juggle multiple tasks with ease
- A confident communicator who can build trust and rapport with residents, board members, and team members
- A natural problem-solver with a proactive and positive mindset
- Someone who thrives in a fast-moving environment and can pivot when needed
- Detail-oriented, self-motivated, and team-oriented
- Comfortable with technology, especially Microsoft Office and common property management systems
Preferred Skills:
- Familiarity with the local real estate market
- Bilingual or multilingual skills
ASSUMPTION: While not explicitly stated, familiarity with the local real estate market and bilingual/multilingual skills could be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $35,000 - $45,000 per year (Based on industry standards for an Assistant Community Manager with 1-2 years of experience in Charlotte, NC)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Professional development opportunities
Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with some flexibility for on-site property management and community events
ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in the Charlotte, NC area. Actual compensation may vary based on factors such as experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically community association management
Company Size: 10,001+ employees, providing a large network of resources and opportunities for growth
Founded: 1979, with over 45 years of experience in the industry
Company Description:
- Associa is a leading community association management company, serving more than 7.5 million residents worldwide
- The company offers a wide range of services, including property management, accounting and financial services, association and developer consulting, and real estate services
- Associa is committed to building the future of community by providing unrivaled education, expertise, and trailblazing innovation
Company Specialties:
- Property Management
- Accounting & Financial Services
- Association & Developer Consulting
- Real Estate
- Tile & Collection Services
- Single Family HOAs & Master Planned Communities
- High Rise
- Loft & Condominium Hotels
- Mixed Use Developments
- Community Management
Company Website: www.associaonline.com
ASSUMPTION: Associa's extensive experience and large employee base suggest a well-established company culture and ample opportunities for professional growth.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for advancement based on performance and experience
Reporting Structure: The Assistant Community Manager typically reports to the Community Manager or Portfolio Manager
Work Arrangement: On-site, with some flexibility for remote work when managing administrative tasks
Growth Opportunities:
- Advancement to Community Manager or Portfolio Manager roles
- Specialization in specific areas of community association management
- Career progression within Associa's extensive network of branch offices
ASSUMPTION: This role offers a clear path for career growth within the company, as well as opportunities to specialize in different aspects of community association management.
🌍 Location & Work Environment
Office Type: Corporate office environment, with additional time spent on-site at managed properties
Office Location(s): 5401 N. Central Expressway, Suite 300, Dallas, Texas 75205, US (Headquarters)
Geographic Context:
- Charlotte, North Carolina, is the most populous city in the U.S. state of North Carolina
- The city is known for its urban development, financial services, and transportation industry
- Charlotte offers a diverse range of neighborhoods, cultural attractions, and outdoor recreation opportunities
Work Schedule: Full-time, typically Monday-Friday, with some flexibility for on-site property management and community events
ASSUMPTION: The work environment for this role combines a corporate office setting with on-site property management, allowing for a mix of structured and flexible work arrangements.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening with the hiring manager
- In-person or virtual interview with the hiring manager and/or team members
- Background check and reference check (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and ability to build rapport with stakeholders
- Problem-solving skills and ability to manage multiple tasks
- Understanding of community association management principles
- Technical proficiency with Microsoft Office and common property management systems
Application Tips:
- Highlight relevant experience and skills, such as time management, communication, and problem-solving
- Tailor your resume to emphasize transferable skills and accomplishments relevant to community association management
- Prepare for behavioral interview questions that focus on problem-solving, communication, and teamwork
- Research Associa's company culture and values to demonstrate your fit for the role
ATS Keywords: Community Association Management, Property Management, Time Management, Communication, Problem Solving, Administrative Support, Stakeholder Relations, On-Site Property Management, Financial Discussions, Board Meetings
ASSUMPTION: Applicants should focus on demonstrating their communication, problem-solving, and organizational skills, as well as their understanding of community association management principles.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Property management software (e.g., AppFolio, Buildium, or Yardi)
- Email and calendar management tools (e.g., Outlook, Gmail)
- Customer relationship management (CRM) software (e.g., Salesforce, Zoho CRM)
ASSUMPTION: Proficiency with Microsoft Office Suite and common property management software is essential for this role.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Excellence
- Collaboration
- Accountability
- Innovation
Work Style:
- Team-oriented and collaborative
- Results-driven and proactive
- Adaptable and responsive to change
- Detail-oriented and organized
Self-Assessment Questions:
- Do you thrive in a fast-paced, multitasking environment?
- Are you comfortable communicating with a diverse range of stakeholders?
- Do you have a proactive and positive mindset, even when facing challenges?
- Are you detail-oriented and committed to maintaining accurate records?
ASSUMPTION: Associa values employees who are team-oriented, results-driven, and adaptable, with a strong commitment to integrity and excellence.
⚠️ Potential Challenges
- Managing multiple tasks and priorities in a fast-paced environment
- Dealing with difficult or demanding homeowners and board members
- Balancing administrative tasks with on-site property management responsibilities
- Adapting to changes in management strategies or company policies
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- Assistant Community Manager vs. Community Manager: The Assistant Community Manager role focuses more on administrative support and on-site property management, while the Community Manager role involves more strategic decision-making and client relations
- Industry-specific context: Community association management is a unique industry that requires a specific set of skills and knowledge
- Career path comparison: The Assistant Community Manager role is typically an entry-level or mid-level position that can lead to advancement to Community Manager or Portfolio Manager roles
ASSUMPTION: Applicants should consider their long-term career goals and the specific aspects of community association management that appeal to them when comparing this role to similar positions.
📝 Sample Projects
- Assisting with the planning and execution of a community event, such as a block party or holiday celebration
- Conducting a thorough property inspection and preparing a detailed report for the Community Manager
- Researching and presenting recommendations for improving community engagement and satisfaction
ASSUMPTION: These sample projects demonstrate the range of responsibilities and required skills for the Assistant Community Manager role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does this role contribute to the overall success of the community association management team?
- What opportunities are there for professional growth and development within Associa?
- How does Associa support work-life balance for its employees?
- What is the typical career path for an Assistant Community Manager at Associa?
ASSUMPTION: These questions demonstrate a proactive and engaged approach to the role and the company, while also providing valuable insights into the work environment and career growth opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, such as time management, communication, and problem-solving
- Prepare a cover letter that demonstrates your understanding of community association management and your fit for the role
- If applicable, prepare examples or a portfolio showcasing your relevant experience and skills
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
