Assistant Community Manager

📌 Core Information

🔹 Job Title: Assistant Community Manager

🔹 Company: The Scion Group

🔹 Location: Remote

🔹 Job Type: On-site

🔹 Category: 📱 Social Media Marketing

🔹 Date Posted: Mon Mar 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Assisting the General Manager in executing Scion’s vision in student living
• Partnering with the Customer & Sales Experience Manager on initiatives
• Being prepared to act as the General Manager in their absence
• Contributing to staff development and leadership

ASSUMPTION: The role requires flexibility and a proactive approach, assuming broad oversight and the ability to adapt to various managerial tasks within the community.

📋 Key Responsibilities

✅ Assist with attracting and hiring candidates and improving employee retention.

✅ Train, coach, and develop team members under the General Manager's guidance.

✅ Manage staff schedules, including after-hour on-call shifts.

✅ Elevate employee experience through data-driven strategies and team-building activities.

✅ Handle property administration, including legal notices and evictions.

✅ Manage resident accounts and coordinate billing and receivables.

✅ Maintain high standards in facilities management, ensuring safety and compliance.

✅ Oversee annual property turnover processes and related staffing needs.

✅ Assess damages at move-out and manage final billing processes.

✅ Prepare Month End reports and monitor financial performances, maintaining low delinquency rates.

✅ Enhance customer experience through effective communication and issue resolution.

ASSUMPTION: Responsibilities assume strong collaboration and communication skills to handle dynamic and varied tasks efficiently.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum of 1 year in living communities or property management.

Required Skills:

• Exceptional written and verbal communication
• Strong attention to detail
• Customer-centric mindset

Preferred Skills:

• Proficiency in Property Management Systems (Entrata preferred)
• Experience with training and team leadership

ASSUMPTION: Employees are expected to have general technical proficiency to adapt to various systems used in operations.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off and Floating Holidays
• Health, Dental, and Vision Insurance
• 401k Matching and Paid Parental Leave
• Learning reimbursement opportunities

Working Hours: Full-time, with potential for non-traditional hours during peak times.

ASSUMPTION: Benefits are comprehensive to support employee well-being and development.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate focused on Student Housing

Company Size: 1,001-5,000 employees, indicating a robust infrastructure with room for innovation and growth

Founded: 1999

Company Description:

• Largest owner/operator of off-campus student housing globally
• Over 92,000 beds in 140 communities across North America
• Acts as an advisor to colleges and universities

Company Specialties:

• Student Housing
• Property Management
• Consulting Services

Company Website: http://www.thesciongroup.com

ASSUMPTION: The company culture likely emphasizes innovation, community, and service excellence given its specialty in student housing.

📊 Role Analysis

Career Level: Entry to mid-level, providing growth opportunities within company

Reporting Structure: Reports directly to the General Manager

Work Arrangement: Primarily on-site with potential travel between properties

Growth Opportunities:

• Career advancement through on-the-job experience
• Learning reimbursement programs to enhance skills
• Potential to take on leadership roles in absence of General Manager

ASSUMPTION: Growth is supported through structured on-the-job training and professional development initiatives.

🌍 Location & Work Environment

Office Type: On-site at assigned property, allowing direct community interaction

Office Location(s): Various locations across U.S. depending on assigned property

Geographic Context:

• Proximity to colleges and universities in various U.S. states
• Located in regions with diverse populations
• Ability to influence local student housing market through direct engagement

Work Schedule: Daytime business hours with flexibility during peak periods

ASSUMPTION: Employees have significant interaction with local communities, facilitating a dynamic work environment.

💼 Interview & Application Insights

Typical Process:

• Initial resume review and screening
• Technical and skills assessment
• In-person or virtual interview with managerial team

Key Assessment Areas:

• Customer service skills
• Problem-solving ability
• Leadership potential

Application Tips:

• Highlight experience in property management or customer service
• Emphasize adaptability and detail orientation skills
• Showcase familiarity with relevant management systems

ATS Keywords: Customer-Centric Mindset, Property Management, Leadership, Financial Performance

ASSUMPTION: Timing and punctuality in application submission could be critical given the immediate hiring need.

🛠️ Tools & Technologies

• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn Board)
• Microsoft Office Suite
• Ops Technology
• ClickUp (Project Management Tool)
• Scion Intelligence

ASSUMPTION: Proficiency with listed tools is assumed, facilitating seamless integration into role responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Community Engagement
• Service Excellence

Work Style:

• Proactive approach to challenges
• Flexibility to adapt to varied tasks
• Strong team collaboration

Self-Assessment Questions:

• Do you enjoy working in a dynamic, fast-paced environment?
• Are you detail-oriented and capable of managing multiple responsibilities?
• Do you have a customer-first mindset?

ASSUMPTION: A good cultural fit involves being driven and adaptable, which aligns with the company’s progressive approach to student housing.

⚠️ Potential Challenges

• High expectations in maintaining property standards
• Balancing multiple responsibilities during peak times
• Managing customer expectations and feedback sustainably
• Handling conflict resolution effectively for varied tenant issues

ASSUMPTION: Challenges will be addressed through solid processes and procedures in place alongside support from management.

📈 Similar Roles Comparison

• Differences in managerial responsibility and oversight compared to standard property management roles
• Unique focus on student housing market requires tailored approaches
• Significant customer interaction, unlike behind-the-scenes property roles

ASSUMPTION: The role may offer more growth and learning opportunities due to its specialized student housing market focus compared to general property roles.

📝 Sample Projects

• Leading a team to complete annual turnover tasks
• Developing a training program for new staff members
• Implementation of new resident engagement strategies

ASSUMPTION: Projects highlight collaborative leadership, training development, and community engagement as key functional areas.

❓ Key Questions to Ask During Interview

• What are the main goals you want this role to achieve within the first six months?
• How does this role interact with other teams within the company?
• Can you describe a typical challenge that an Assistant Community Manager might face?
• What resources or support systems do you have in place for this role?
• How does The Scion Group measure success for this position?

ASSUMPTION: Interview questions can be critical for candidates to identify the role’s challenges and growth potential directly with employers.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through The Scion Group Careers Page
• Ensure all application materials are completed accurately and submitted on time
• Prepare for potential initial screening calls by reviewing the company's background and role requirements
• Reach out to HR or use available company contacts should you have specific queries regarding the position
• Expect feedback within a reasonable timeline, and follow up if necessary to confirm status

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.