📌 Core Information
🔹 Job Title: Assistant Community Manager
🔹 Company: Mill Creek Residential Trust LLC
🔹 Location: Denver, CO
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 11, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Supporting the Community Manager in maintaining community operations
- Greeting prospective residents and determining housing needs
- Managing leasing tasks and ensuring compliance with laws and company standards
- Assisting with scheduling and providing work assignments
- Contributing to the sales process through guiding, coaching, and training staff
ASSUMPTION: This role requires a balance of customer service, administrative tasks, and team leadership, with a focus on supporting the Community Manager in achieving desired business outcomes.
📋 Key Responsibilities
✅ Greet prospective residents and create a personal connection while determining housing needs and preferences
✅ Answer incoming calls and handle accordingly, whether prospect call, resident issue, or service request etc.
✅ Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
✅ Call or visit competitive properties to update market survey on a monthly basis
✅ Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested
✅ Ensure the office, clubroom, apartment models, and “market ready” units meet Mill Creek Residential standards
✅ Assist in Social Media advertising as directed by the Manager
✅ Assist in the preparation of move-ins by walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
✅ Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis
✅ Complete all new lease and renewal paperwork, including related addendums
✅ Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
ASSUMPTION: The Assistant Community Manager is expected to handle a variety of tasks, from customer-facing interactions to administrative duties and team coordination.
🎯 Required Qualifications
Education: High School Diploma or equivalent required; college degree preferred
Experience: Requires 2 years of progressive responsibility in on-site property management role, or related central office property management experience
Required Skills:
- Working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- Hands-on experience with Yardi and Entrata
- Basic knowledge of Fair Housing laws and OSHA requirements
- Strong communication skills (written and verbal)
- Ability to perform basic arithmetic
Preferred Skills:
- Previous leasing experience
- Commitment to, and passion for, providing outstanding customer service
ASSUMPTION: While a college degree is preferred, Mill Creek is open to considering candidates with relevant experience who can demonstrate the required skills and commitment to customer service.
💰 Compensation & Benefits
Salary Range: $35,000 - $45,000 per year (Based on industry standards for an Assistant Community Manager in Denver, CO)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee discounts on apartment rentals
Working Hours: Full-time, typically Monday through Friday, with some weekend and evening hours required for on-site duties
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications. Benefits are subject to change and may vary based on employment status.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically Multifamily Development, Acquisition, Construction, Operations, and Investment Management
Company Size: 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration
Founded: 2011, with a history of steady growth and expansion across the United States
Company Description:
- Mill Creek Residential develops, builds, acquires, and operates high-quality rental communities in desirable locations
- Committed to creating places where people thrive and building real and enduring value for investors, residents, and associates
- Recognized as one of the Top Developers and Builders in NMHC's Top 25 List
Company Specialties:
- Multifamily Development
- Multifamily Acquisition
- Multifamily Construction
- Multi-family Operations
- Single-Family Rentals
- Asset Management
- Portfolio Management
- Property Management
- Investment Management
Company Website: http://www.MillCreekPlaces.com
ASSUMPTION: Mill Creek Residential is a well-established company in the real estate industry, with a strong focus on growth and innovation.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement within the company
Reporting Structure: Reports directly to the Community Manager, with potential for team leadership and management responsibilities
Work Arrangement: On-site, with a focus on community operations and customer service
Growth Opportunities:
- Advancement to Community Manager or other leadership roles within the company
- Expanding skills and knowledge through training and development opportunities
- Gaining experience in various aspects of property management and real estate
ASSUMPTION: This role offers a unique opportunity to gain experience in multiple areas of property management and real estate, with potential for career growth and advancement.
🌍 Location & Work Environment
Office Type: On-site, with a focus on community operations and customer service
Office Location(s): Modera LoHi - Denver, CO
Geographic Context:
- Denver, CO is a vibrant and growing city with a strong job market and diverse cultural scene
- The Modera LoHi community is located in the popular LoHi (Lower Highlands) neighborhood, known for its trendy restaurants, shops, and nightlife
- The area offers easy access to outdoor recreation, including hiking, biking, and skiing
Work Schedule: Full-time, typically Monday through Friday, with some weekend and evening hours required for on-site duties
ASSUMPTION: The on-site work environment provides opportunities for face-to-face interactions with residents and team members, fostering a collaborative and supportive work culture.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening with the Hiring Manager
- In-person or virtual interview with the Hiring Manager and/or team members
- Background check and reference check (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and experience
- Administrative and organizational skills
- Communication and interpersonal skills
- Problem-solving and decision-making abilities
- Knowledge of property management software (Yardi, Entrata)
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your passion for customer service and commitment to providing outstanding resident experiences
- Prepare examples of how you have handled challenging customer service situations in the past
- Research Mill Creek Residential and the Modera LoHi community to show your interest and understanding of the company and property
ATS Keywords: Assistant Community Manager, Property Management, Customer Service, Leasing, Microsoft Office, Yardi, Entrata, Fair Housing, Sales Process Improvement, Team Leadership, Data Entry, Market Research, Social Media Advertising, Lease Administration, Compliance, Scheduling, Training
ASSUMPTION: The application process for this role may vary depending on the specific needs and preferences of the hiring manager and team.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, Outlook)
- Yardi
- Entrata
- Fair Housing laws and OSHA requirements
ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, as they are used daily for various tasks and responsibilities.
👔 Cultural Fit Considerations
Company Values:
- Uncompromising integrity
- Celebrating successes
- Continuous improvement
- Working hard, smart, and together
Work Style:
- Customer-focused
- Collaborative and supportive
- Adaptable and resourceful
- Results-driven
Self-Assessment Questions:
- Do you have a genuine passion for providing outstanding customer service?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you thrive in a collaborative, team-oriented work culture?
- Are you committed to continuous learning and professional development?
ASSUMPTION: Candidates who align with Mill Creek Residential's company values and work style are more likely to succeed in this role and contribute to the company's ongoing success.
⚠️ Potential Challenges
- Handling challenging customer service situations with professionalism and empathy
- Managing multiple tasks and priorities in a fast-paced environment
- Adapting to changes in company policies, procedures, or priorities
- Balancing on-site duties with administrative tasks and team coordination
ASSUMPTION: These challenges can be overcome through strong communication, time management, and problem-solving skills, as well as a commitment to continuous learning and professional development.
📈 Similar Roles Comparison
- Assistant Community Manager vs. Community Manager: The Assistant Community Manager role focuses on supporting the Community Manager, while the Community Manager role involves more strategic decision-making and leadership responsibilities
- Assistant Community Manager vs. Leasing Consultant: The Assistant Community Manager role involves a broader range of responsibilities, including administrative tasks and team coordination, while the Leasing Consultant role focuses primarily on leasing and customer service
- Assistant Community Manager vs. Property Manager: The Assistant Community Manager role is more focused on day-to-day community operations and customer service, while the Property Manager role involves more strategic decision-making and oversight of property management activities
ASSUMPTION: Understanding the differences between these related roles can help candidates determine which role is the best fit for their career goals and interests.
📝 Sample Projects
- Developing and implementing a new resident referral program to increase leasing activity
- Collaborating with the Community Manager to plan and execute community events and activities
- Conducting market research to identify trends and opportunities in the local rental market
- Assisting with the preparation and execution of move-ins, including apartment walk-throughs, gift preparation, and move-in package assembly
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that an Assistant Community Manager may be involved in, from customer service and leasing activities to market research and event planning.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does this role support the overall goals and objectives of the company?
- What opportunities are there for professional growth and development within the company?
- How does the company support work-life balance for its employees?
- What is the team culture like, and how does it contribute to the success of the community?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process can help candidates better understand the role, the company, and the team, and demonstrate their interest and engagement in the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of how you have handled challenging customer service situations in the past
- Research Mill Creek Residential and the Modera LoHi community to show your interest and understanding of the company and property
- Follow up with the Hiring Manager one week after submitting your application to express your continued interest in the opportunity
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
