Assistant Community Manager

📌 Core Information

🔹 Job Title: Assistant Community Manager

🔹 Company: The Scion Group

🔹 Location: Copper Beech Mount Pleasant, Mount Pleasant, Michigan, United States

🔹 Job Type: Full-time, On-site

🔹 Category: Real Estate, Property Management

🔹 Date Posted: April 10, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site (with periodic travel)

🚀 Job Overview

Key aspects of this role include:

• Assisting the General Manager in supervising all business functions related to operations
• Partnering with the Customer & Sales Experience Manager on initiatives
• Staff development, property administration, facilities management, and financial performance
• Working in a fast-paced, agile, collegiate environment with a customer-centric mindset

ASSUMPTION: This role requires a high level of adaptability, attention to detail, and excellent prioritization skills. The ideal candidate will be eager to learn and grow their career in a fast-paced environment.

📋 Key Responsibilities

✅ Staff Development and Leadership

• Assist in attracting candidates, hiring, and improving employee retention
• Assist the General Manager in training, coaching, and developing exceptional team members
• Coordinate with the Customer & Sales Experience Manager to manage the development and adherence to the property onsite schedule
• Partner with the GM to elevate employee experience and ensure high morale

✅ Property Administration

• Assist the GM in preparing, responding, and advising on all community aspects
• Deliver legal and resident notices and file evictions
• Manage resident accounts, utility billing, and maintain regular auditing and documentation

✅ Facilities & Capital

• Ensure a safe and sanitary community experience for employees, residents, and guests
• Conduct monthly property walks and inspections
• Coordinate work orders with appropriate staff or vendors

✅ Annual Turnover Process

• Assist in planning and executing the annual turnover process
• Assess damage at move-out, calculate required charges, and process refunds
• Provide hands-on help throughout all turn-related tasks

✅ Financial Performance

• Assist in preparing Month End reports and reconcile accounts receivable
• Enforce and comply with late fees, NSF fees, and collection policies
• Post and collect damage charges from quarterly inspections

✅ Customer Experience & Sales

• Develop written communication to keep customers informed of important community information
• Support the CXM in executing customer experience initiatives and marketing opportunities
• Utilize KPIs to report on trends, insights, and proactively address issues
• Manage escalated resident concerns and implement changes to improve resident experience
• Respond to Google and Yelp reviews via Entrata and partner with team members to address concerns

ASSUMPTION: This role involves a high level of multitasking and requires strong organizational skills to manage various responsibilities effectively.

🎯 Required Qualifications

Education: Bachelor's degree in a related field (e.g., Business, Hospitality, Real Estate) or equivalent experience

Experience: 1+ years of experience working at living communities or property management

Required Skills:

• Exceptional written and verbal communication skills
• Strong detail orientation
• Confidentiality
• Customer-centric mindset
• Proficient in Property Management Systems (Entrata preferred)

Preferred Skills:

• Experience with Entrata, Greenhouse, Lattice, Turnable, Qualtrics, Microsoft Office, Ops Technology, and ClickUp
• Bilingual or multilingual

ASSUMPTION: While not explicitly stated, a valid driver's license and reliable transportation may be required for this role due to the need to travel periodically.

💰 Compensation & Benefits

Salary Range: $45,000 - $55,000 per year (based on industry standards for Assistant Community Managers with 1-2 years of experience in the real estate industry)

Benefits:

• Discretionary annual bonus
• Paid Time Off
• Floating Holiday
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k matching
• Paid Parental Leave
• Learning reimbursement opportunities

Working Hours: Daytime business hours, with additional non-traditional hours during peak times and emergencies

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Actual compensation may vary based on factors such as experience, skills, and market conditions.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, specifically student housing

Company Size: 1,001-5,000 employees (large enterprise)

Founded: 1999, with a rich history and extensive experience in the student housing industry

Company Description:

• One of North America's leading owners, operators, and advisors of student housing
• Focuses on providing unique experiences and creating communities that feel like home
• Committed to continuous improvement and innovation in the student living industry

Company Specialties:

• Student Housing
• Property Management
• Consulting Services

Company Website: http://www.thesciongroup.com

ASSUMPTION: Working for a large enterprise like The Scion Group offers opportunities for career growth and development within a well-established organization.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and advancement

Reporting Structure: Reports directly to the General Manager and works closely with the Customer & Sales Experience Manager

Work Arrangement: On-site, with periodic travel required

Growth Opportunities:

• Potential career progression to General Manager or other leadership roles within the company
• Opportunities to gain experience in various aspects of property management and student housing
• Chance to work with and learn from experienced professionals in the industry

ASSUMPTION: This role provides a strong foundation for a career in property management and student housing, with ample opportunities for growth and development.

🌍 Location & Work Environment

Office Type: On-site, with a focus on a collaborative and collegiate work environment

Office Location(s): Copper Beech Mount Pleasant, Mount Pleasant, Michigan, United States

Geographic Context:

• Mount Pleasant is a small city in central Michigan, with a population of approximately 26,000
• The city is home to Central Michigan University, which has a significant impact on the local economy and community
• The area offers a mix of urban and rural living, with easy access to outdoor recreational activities

Work Schedule: Daytime business hours, with additional non-traditional hours during peak times and emergencies

ASSUMPTION: The location of this role may require candidates to relocate, and the work environment may be subject to change based on the specific needs of the property and its residents.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening with the Human Resources team
• In-depth interview with the General Manager and Customer & Sales Experience Manager
• Background check and reference checks
• Final interview with the hiring manager

Key Assessment Areas:

• Communication skills, both written and verbal
• Attention to detail and organizational skills
• Customer-centric mindset and problem-solving abilities
• Adaptability and ability to work in a fast-paced environment
• Technical skills, including proficiency in Property Management Systems

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of the student housing industry and The Scion Group's mission and values
• Prepare examples of your problem-solving skills and customer service experiences
• Be ready to discuss your long-term career goals and how this role fits into your professional development plan

ATS Keywords: Assistant Community Manager, Student Housing, Property Management, Customer Experience, Sales, Staff Development, Financial Performance, Facilities Management, Annual Turnover Process

ASSUMPTION: The interview process may vary based on the specific needs of the property and the company.

🛠️ Tools & Technologies

• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• ClickUp (Project Management Tool)
• Scion Intelligence

ASSUMPTION: Proficiency in these tools and technologies is required for this role, and candidates should be prepared to demonstrate their familiarity with them during the interview process.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric mindset
• Continuous improvement and innovation
• Collaboration and teamwork
• Integrity and accountability
• Diversity, equity, and inclusion

Work Style:

• Fast-paced and agile
• Collegiate and collaborative
• Focused on customer experience and sales
• Data-driven and analytical
• Results-oriented and goal-focused

Self-Assessment Questions:

• How do you demonstrate a customer-centric mindset in your daily work?
• Can you provide an example of a time when you had to adapt to a significant change or challenge in a fast-paced environment?
• How do you prioritize and manage multiple responsibilities effectively?

ASSUMPTION: Candidates should be prepared to discuss their alignment with The Scion Group's values and work style during the interview process.

⚠️ Potential Challenges

• Working in a fast-paced, high-pressure environment with competing priorities
• Managing a high volume of resident concerns and escalations
• Dealing with difficult or demanding residents and situations
• Adapting to changes in schedules, priorities, and work arrangements
• Working with a diverse team with varying levels of experience and expertise

ASSUMPTION: These challenges require strong communication, problem-solving, and adaptability skills, as well as a customer-centric mindset.

📈 Similar Roles Comparison

• Assistant Community Manager vs. Community Manager: The Assistant Community Manager role focuses more on supporting the General Manager and working closely with the Customer & Sales Experience Manager, while the Community Manager role has more direct responsibility for the day-to-day operations of the property.
• Student Housing vs. Other Property Management Roles: Student housing roles often require a unique understanding of the student population and the specific needs of college and university communities. However, the core skills and responsibilities of property management remain the same across various property types.
• Assistant Community Manager Career Path: This role provides a strong foundation for a career in property management and student housing, with opportunities for growth and advancement to roles such as Community Manager, General Manager, and Regional Manager.

ASSUMPTION: While there are similarities between this role and other property management positions, the unique aspects of student housing and the specific needs of college and university communities set this role apart.

📝 Sample Projects

• Planning and executing a successful annual turnover process, including coordinating with vendors, managing staffing, and ensuring all units are ready for move-in dates
• Developing and implementing a customer experience initiative to improve resident satisfaction and retention rates
• Analyzing financial performance data to identify trends, insights, and opportunities for cost savings and revenue growth

ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for the Assistant Community Manager role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does this role fit into the overall organizational structure, and what opportunities are there for growth and advancement?
• What are the most important qualities and skills you're looking for in a candidate for this position?
• How does The Scion Group support the professional development and growth of its employees?
• What are the biggest priorities for this role in the first 30, 60, and 90 days?

ASSUMPTION: These questions demonstrate your interest in the role and provide valuable insights into the company's culture and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your problem-solving skills, customer service experiences, and adaptability in a fast-paced environment
• Research The Scion Group's mission, values, and company culture to demonstrate your fit for the role
• Follow up with the hiring manager one week after your final interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.