📌 Core Information
🔹 Job Title: Assistant Community Manager
🔹 Company: The Scion Group
🔹 Location: Canvas Townhomes, 3217 Old 63 S, Columbia, MO 65201
🔹 Job Type: On-site
🔹 Category: Real Estate
🔹 Date Posted: April 11, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Assisting the General Manager in maintaining successful operational and financial performance of an asset
- Providing leadership and coaching for staff performance and fostering a positive and productive team environment
- Managing resident accounts, utility billing, and ensuring move-in, room assignments, transfer, and move-out processes are executed efficiently
- Responsible for safe and sanitary community experience, property appearance, preventative maintenance, and great service
ASSUMPTION: This role requires a high level of customer service, attention to detail, and adaptability to thrive in a fast-paced, agile, collegiate environment.
📋 Key Responsibilities
✅ Staff Development and Leadership
- Provide leadership and coaching for staff performance and foster a positive and productive team environment
- Assist with attracting, hiring, retaining, and training exceptional team members
- Ensure all onsite staff are trained and compliant with Fair Housing, safety, and company policies
- Manage the development of and adherence to the property onsite schedule, including after-hour on-call shifts
✅ Property Administration
- Prepare, respond, and advise on all community aspects, including market, physical condition, policies, procedures, and onsite emergencies
- Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances
- Assist with planning and leading the team in executing successful annual Turnover processes
- Manage all resident accounts and utility billing, coordinate accounts receivable, and maintain regular auditing and documenting
- Ensure move-in, room assignments, transfer, and move-out processes are executed efficiently and successfully
✅ Facilities & Capital
- Responsible for safe and sanitary community experience for employees, residents, and guests, including property appearance, operationally sound facilities, preventative maintenance, and great service
- Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments
- Assist with conducting inspections and walk vacant apartments/bed spaces monthly
- Regularly inspect grounds, interior, and resident amenities/general common areas to ensure facilities comply with all codes and company standards
- Coordinate work order requests with appropriate staff or vendors
✅ Financial Performance
- Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable
- Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees, and collection policies, keeping delinquency below 2% by month end
- Post and collect damage charges from quarterly inspections
- Assess damage at move-out to calculate required charges and prepare final billing or processes refunds
✅ Customer Experience & Sales
- Manage all customer sales interactions, both personally and through directing team members, in alignment with company standards
- Perform weekly market surveys
- Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities
- Manage promotional material and property incentives meeting marketing and concession budget
- Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights, and proactively address issues
- Identify and recommend local marketing opportunities, appropriate marketing messages, and material to drive traffic to the property
- Manage all escalated resident concerns and account matters in a timely manner
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities effectively.
🎯 Required Qualifications
Education: Bachelor's degree preferred, but not required
Experience: 1+ years of experience working at living communities/property management
Required Skills:
- Exceptional written and verbal communication skills
- Meticulous detail orientation
- Customer-centric mindset
- Proficient in Property Management Systems (Entrata preferred)
Preferred Skills:
- Experience with student housing or multifamily properties
- Bilingual or multilingual
ASSUMPTION: While a Bachelor's degree is preferred, relevant experience and strong interpersonal skills may be considered in lieu of formal education.
💰 Compensation & Benefits
Salary Range: $35,000 - $45,000 per year (Estimated based on industry standards for Assistant Community Managers with 1-2 years of experience in Missouri)
Benefits:
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternal Leave
- Parental Leave
- Learning reimbursement opportunities
Working Hours: Full-time, daytime business hours, with additional non-traditional hours during peak times and emergencies
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically focused on student housing and property management
Company Size: 1,001-5,000 employees, providing a large, established environment with opportunities for growth and learning
Founded: 1999, with over 25 years of experience in the industry
Company Description:
- Largest owner/operator of off-campus student housing communities globally
- Current portfolio consists of nearly 92,000 beds of student accommodations in 140 communities, serving 82 college and university markets across 35 U.S. states
- Acts as an independent advisor to colleges and universities, foundations, and private-sector providers, with experience in more than 250 campus markets
Company Specialties:
- Student Housing
- Property Management
- Consulting Services
Company Website: http://www.thesciongroup.com
ASSUMPTION: The Scion Group's extensive experience and large portfolio provide applicants with a stable and well-established environment for career growth.
📊 Role Analysis
Career Level: Early to mid-career, with opportunities for advancement within the company
Reporting Structure: Reports directly to the General Manager of the property
Work Arrangement: On-site, with a flexible schedule that may include evenings, weekends, and on-call shifts
Growth Opportunities:
- Potential advancement to General Manager or other leadership roles within the company
- Cross-functional learning and development opportunities
- Exposure to various aspects of property management and student housing
ASSUMPTION: This role offers a clear path for career progression within the company, with opportunities for growth and development.
🌍 Location & Work Environment
Office Type: On-site, with a focus on community engagement and customer service
Office Location(s): Canvas Townhomes, 3217 Old 63 S, Columbia, MO 65201
Geographic Context:
- Columbia, Missouri, is a mid-sized city with a population of approximately 120,000 people
- Home to the University of Missouri, providing a strong student housing market
- Offers a mix of urban and suburban living, with a moderate cost of living
Work Schedule: Full-time, with a flexible schedule that may include evenings, weekends, and on-call shifts
ASSUMPTION: The on-site work environment and flexible schedule allow for close interaction with residents and team members, fostering a collaborative and supportive work culture.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen with the hiring manager
- On-site or virtual tour of the property and interview with the General Manager
- Final interview with senior leadership or human resources
- Background check and reference check
Key Assessment Areas:
- Customer service skills and mindset
- Attention to detail and organizational skills
- Adaptability and problem-solving abilities
- Leadership and team management skills
- Knowledge of property management systems and industry best practices
Application Tips:
- Highlight relevant experience and transferable skills in your resume
- Tailor your cover letter to demonstrate your understanding of the role and the company's mission
- Prepare examples of your customer service and problem-solving skills for the interview
- Research the company and industry to showcase your knowledge and enthusiasm
ATS Keywords: Student Housing, Property Management, Assistant Community Manager, Customer Service, Team Leadership, Fair Housing, Financial Performance, Sales, Marketing
ASSUMPTION: The interview process will focus on assessing the candidate's customer service skills, attention to detail, and ability to thrive in a fast-paced environment.
🛠️ Tools & Technologies
- Property Management Systems (Entrata preferred)
- Microsoft Office Suite
- Customer Relationship Management (CRM) software
- Accounting and financial software
ASSUMPTION: Familiarity with property management systems and relevant software is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric mindset
- Integrity and ethical decision-making
- Collaboration and teamwork
- Continuous learning and improvement
- Accountability and results-driven approach
Work Style:
- Fast-paced and agile, with a focus on adaptability and problem-solving
- Customer-centric, with a focus on exceptional customer service
- Collaborative and supportive, with a focus on teamwork and open communication
- Results-driven, with a focus on achieving operational and financial performance goals
Self-Assessment Questions:
- Do you have a proven track record of providing exceptional customer service in a fast-paced environment?
- Are you comfortable working flexible hours, including evenings, weekends, and on-call shifts?
- Do you thrive in a collaborative and supportive work environment, with a focus on teamwork and open communication?
ASSUMPTION: The Scion Group values a customer-centric mindset, integrity, collaboration, and continuous learning, fostering a supportive and inclusive work environment.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced environment
- Addressing resident concerns and issues promptly and professionally
- Adapting to changes in company policies, procedures, and industry best practices
- Working flexible hours, including evenings, weekends, and on-call shifts
ASSUMPTION: The fast-paced nature of the role, customer service focus, and flexible work schedule may present challenges for some candidates.
📈 Similar Roles Comparison
- Assistant Community Manager vs. Leasing Consultant: Both roles focus on customer service and sales, but the Assistant Community Manager has additional responsibilities in property administration, staff development, and financial performance
- Student Housing vs. Multifamily Property Management: Student housing properties often have unique characteristics and regulations, requiring specific knowledge and experience
- Assistant Community Manager vs. General Manager: The Assistant Community Manager role focuses on supporting the General Manager in maintaining successful operational and financial performance, while the General Manager is responsible for overall property management and strategic decision-making
ASSUMPTION: The Assistant Community Manager role offers a unique blend of customer service, sales, and operational responsibilities, with opportunities for growth and development within the company.
📝 Sample Projects
- Planning and executing a successful annual Turnover process, including resident move-outs, apartment turnover, and resident re-leasing
- Implementing a new property management system or software, including data migration, user training, and system optimization
- Conducting a comprehensive property inspection and addressing maintenance issues to ensure compliance with company standards and local regulations
ASSUMPTION: These sample projects demonstrate the Assistant Community Manager's role in property administration, staff development, and financial performance.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of the Assistant Community Manager role, and how can I best prepare to address them?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for the Assistant Community Manager role in the first 90 days?
- How does the company foster a customer-centric mindset and exceptional customer service?
- What opportunities are there for advancement within the company, and what steps can I take to position myself for these opportunities?
ASSUMPTION: Asking thoughtful and insightful questions during the interview demonstrates your interest in the role and the company, and provides valuable information for your decision-making process.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, such as customer service, team leadership, and property management
- Write a cover letter that demonstrates your understanding of the role and the company's mission
- Prepare examples of your customer service and problem-solving skills for the interview
- Research the company and industry to showcase your knowledge and enthusiasm
- Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
