📌 Core Information
🔹 Job Title: Assistant Community Manager - ICON Riverwalk
🔹 Company: Greystar
🔹 Location: Icon Riverwalk, Plainsboro, NJ
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 3, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Supporting the Community Manager in financial and operational facets of the community
- Managing accounting and bookkeeping tasks, financial reports, and payments
- Promoting resident satisfaction and retention
- Acting as the on-site supervisor in the absence of the Community Manager
- Assisting in managing the client/owner relationship
ASSUMPTION: This role requires strong organizational skills, attention to detail, and proficiency in property management software. It is ideal for individuals seeking to start or advance their career in property management.
📋 Key Responsibilities
✅ Completes daily transactions and tasks related to the financial operation of the community
✅ Operates the property management software (Yardi/OneSite) and completes transactions accurately
✅ Reviews resident files and accounting records to determine unpaid and/or late fees owed and implements procedures for collecting on delinquencies
✅ Reviews and submits invoices from vendors, contractors, and service providers for payment
✅ Follows the Company’s established procedures related to evictions and represents the community in court hearings
✅ Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition
✅ Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner
✅ Acts as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices
✅ Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed
ASSUMPTION: This role involves a mix of administrative, customer service, and operational tasks. Strong communication and organizational skills are essential for success.
🎯 Required Qualifications
Education: High school diploma or equivalent required
Experience: 0-2 years of experience in property management, accounting, or a related field
Required Skills:
- Proficient in property management software (Yardi/OneSite)
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Proficiency in Microsoft Office Suite
Preferred Skills:
- Experience in property management or accounting
- Bilingual (Spanish/English) skills
ASSUMPTION: While a degree is not required, relevant experience and proficiency in property management software are crucial for success in this role.
💰 Compensation & Benefits
Salary Range: $28.00 - $30.00 per hour
Benefits:
- Competitive Medical, Dental, Vision, and Disability & Life Insurance benefits
- Generous Paid Time off (15 days vacation, 4 personal days, 10 sick days, and 11 paid holidays)
- 6-Week Paid Sabbatical after 10 years of service
- 401(k) with Company Match up to 6% of pay after 6 months of service
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000
- Employee Assistance Program
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
- Charitable giving program
Working Hours: Full-time, Monday-Friday, 8:30 AM - 5:30 PM (with on-call rotation)
ASSUMPTION: The salary range provided is an hourly rate. The total compensation package includes a robust benefits package, as outlined above.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically rental housing, logistics, and life sciences
Company Size: Greystar is a large, global real estate company with over 17,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse projects.
Founded: 1993, in Charleston, South Carolina
Company Description:
- Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services
- The company manages and operates more than $315 billion of real estate in 250 markets globally, with offices throughout North America, Europe, South America, and the Asia-Pacific region
- Greystar is the largest operator of apartments in the United States, managing more than 1,000,000 units/beds globally
Company Specialties:
- Property Management Services
- Investment Management Services
- Development and Construction Services
Company Website: greystar.com
ASSUMPTION: Greystar's global presence and diverse portfolio offer applicants a dynamic and international work environment.
📊 Role Analysis
Career Level: This role is an entry-level position within the property management field. It provides an excellent starting point for a career in real estate or property management.
Reporting Structure: The Assistant Community Manager reports directly to the Community Manager and works closely with the maintenance supervisor and other on-site team members.
Work Arrangement: This is an on-site, full-time position with a standard workweek of Monday-Friday, 8:30 AM - 5:30 PM. Occasional on-call duties may be required.
Growth Opportunities:
- Progression to Community Manager or other management roles within Greystar
- Expansion into related fields, such as investment management or development
- Opportunities to work in different markets and regions globally
ASSUMPTION: This role offers a clear career path for motivated individuals looking to grow within the real estate industry.
🌍 Location & Work Environment
Office Type: On-site, at the ICON Riverwalk community in Plainsboro, NJ
Office Location(s): Icon Riverwalk, Plainsboro, NJ
Geographic Context:
- The ICON Riverwalk community is located in Plainsboro, NJ, a suburban area with easy access to New York City and other major metropolitan areas
- The region offers a mix of urban and rural environments, with a variety of cultural, recreational, and entertainment options
- The area is well-connected by major highways and public transportation, making it an attractive location for commuters
Work Schedule: Full-time, Monday-Friday, 8:30 AM - 5:30 PM (with on-call rotation)
ASSUMPTION: The on-site work environment at the ICON Riverwalk community offers a dynamic and engaging atmosphere, with opportunities to interact with residents and team members daily.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the Recruiting Team
- On-site interview with the Community Manager and/or other team members
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Problem-solving skills and attention to detail
- Communication and interpersonal skills
- Customer service orientation
- Proficiency in property management software (Yardi/OneSite)
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on property management, accounting, or customer service roles
- Tailor your cover letter to the specific role and company, emphasizing your interest in property management and Greystar's mission
- Prepare for behavioral and situational interview questions that assess your problem-solving skills, customer service experience, and ability to work in a team environment
ATS Keywords: Assistant Community Manager, Property Management, Accounting, Customer Service, Yardi/OneSite, Real Estate, On-site, Full-Time
ASSUMPTION: Greystar's hiring process is designed to assess candidates' skills and cultural fit for the role and the company. Applicants should be prepared to demonstrate their relevant experience and enthusiasm for the position.
🛠️ Tools & Technologies
- Yardi/OneSite property management software
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Email and calendar management tools (Outlook, Google Workspace)
ASSUMPTION: Proficiency in Yardi/OneSite and Microsoft Office Suite is essential for success in this role. Familiarity with other relevant tools and technologies may be beneficial but is not required.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Excellence
- Innovation
- Teamwork
- Accountability
Work Style:
- Collaborative and team-oriented
- Results-driven and detail-oriented
- Adaptable and responsive to change
- Customer-focused and service-oriented
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you detail-oriented and able to manage multiple tasks simultaneously?
- Do you enjoy working with people and providing excellent customer service?
- Are you comfortable using property management software and other relevant tools?
ASSUMPTION: Greystar values employees who embody their core values and exhibit a strong work ethic, attention to detail, and commitment to customer service.
⚠️ Potential Challenges
- The role may require working on-call and being available to respond to resident emergencies or maintenance issues outside of regular business hours
- The work environment can be fast-paced and demanding, with a high volume of tasks and responsibilities
- The role may require working with difficult residents or handling challenging customer service situations
- The role may involve physical tasks, such as walking the property, assisting with move-ins and move-outs, and performing light maintenance
ASSUMPTION: These challenges can be managed effectively by maintaining a strong work-life balance, prioritizing self-care, and seeking support from colleagues and supervisors when needed.
📈 Similar Roles Comparison
- Assistant Community Manager vs. Leasing Consultant: Both roles involve working with residents and promoting customer satisfaction, but the Assistant Community Manager has more responsibility for financial and operational tasks, while the Leasing Consultant focuses on leasing and marketing efforts
- Real Estate vs. Property Management: While both fields involve working with properties, real estate focuses on buying, selling, and investing in properties, while property management is centered around the day-to-day operations and management of rental properties
- Assistant Community Manager vs. Community Manager: The Assistant Community Manager role is a stepping stone to the Community Manager position, with more responsibility for financial and operational tasks, as well as the potential to oversee a team of on-site staff
ASSUMPTION: Each role within the real estate and property management industries has its unique set of responsibilities and requirements. Applicants should carefully consider their career goals and personal preferences when comparing roles.
📝 Sample Projects
- Managing the annual budget and financial reporting process for the ICON Riverwalk community
- Implementing a new resident communication and engagement strategy to improve satisfaction and retention
- Coordinating and overseeing a major maintenance or renovation project, ensuring it is completed on time and within budget
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and initiatives that an Assistant Community Manager may undertake in this role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does this role support the growth and development of the Assistant Community Manager?
- What opportunities exist for advancement within Greystar, and how have other Assistant Community Managers progressed in their careers?
- How does Greystar support work-life balance for its employees?
- What are the most important qualities and skills for success in this role, according to the Community Manager and other team members?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, such as property management, accounting, customer service, and proficiency in Yardi/OneSite
- Write a cover letter that explains your interest in the Assistant Community Manager role and Greystar's mission
- Prepare for the interview by researching Greystar and the ICON Riverwalk community, and practicing common interview questions and responses
- Follow up with the Recruiting Team one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
