Assistant Community Manager (Multifamily)

📌 Core Information

🔹 Job Title: Assistant Community Manager (Multifamily)

🔹 Company: Lion Real Estate Group

🔹 Location: South Austin, TX

🔹 Job Type: Full-Time

🔹 Category: Real Estate

🔹 Date Posted: April 10, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Assisting in overseeing daily operations of a multifamily apartment community
• Ensuring accurate record-keeping and timely communication with residents
• Maintaining resident satisfaction and managing rent collections and lease agreements
• Working closely with the community manager and other team members
• Potential for growth and career advancement within the company

ASSUMPTION: This role requires a high level of organization, attention to detail, and strong communication skills. It also involves working in a fast-paced environment and managing multiple tasks simultaneously.

📋 Key Responsibilities

✅ Assist in ensuring and maintaining accurate, up-to-date records (including rent rolls, delinquency reports, rental status, move in & move out schedule, etc.)

✅ Assist supervisor in day-to-day operations at the assigned community

✅ Maintain day-to-day communications with Supervisor

✅ Review move-in, move out, and renewal documents and files for accuracy and compliance with company and government policies

✅ Ensure residents files are properly maintained

✅ Ensure accuracy of all reports and ledgers in Yardi

✅ Assist with various daily and month-end reports including collection of rent, administration of late fees, and delinquency

✅ Maintain minimal delinquency rate at the community through timely collection of rent and fees

✅ Ensure outstanding resident balances are monitored and collected and that new cases are sent to collections agency in a timely fashion

✅ Ensure timely submission of resident notices (3-day, legal, delinquency, small balance, etc.)

✅ Ensure rent increases are being administered accurately and timely per property budgets

✅ Oversee timely enforcement of evictions

✅ Assist with monitoring resident satisfaction through follow-up calls, emails, or meetings to ensure a positive living experience

✅ Process receivables in Yardi and with bank in timely fashion while verifying accuracy of all deposits

✅ Exercise sound judgment regarding community expenditures while maintaining knowledge of the best supplier partner for cost, quality, and service

✅ Help to ensure the physical well-being and curb appeal of the apartment community

✅ Establish and maintain the best possible occupancy of the apartment community and lease apartments as needed

✅ Show and demonstrate available apartments, including Open Houses, during business hours and weekends as needed (Saturdays only)

✅ Assist in eliminating lost revenues due to vacancies by executing timely turnover and adhering to traditional and creative marketing protocols to lease apartments

✅ Maintain annual fair housing certification (via Gracehill)

✅ Oversee the community in the absence of the Community Manager

✅ Maintain regular and consistent attendance according to required work schedule decided by the Company

✅ Provide exemplary customer service to residents, prospects, and guests and represent the Company in a professional manner at all times

ASSUMPTION: This role involves a mix of administrative tasks, customer service, and community management. It requires strong organizational skills, attention to detail, and the ability to work well under pressure.

🎯 Required Qualifications

Education: High School Diploma or equivalent

Experience: 1+ years of multifamily property management experience

Required Skills:

• Excellent verbal and written communication skills in English
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Team player with excellent leadership skills
• Ability to work independently, prioritize duties, manage time efficiently, and multi-task
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Proficient with Yardi or similar property management software

Preferred Skills:

• Bilingual - Spanish preferred

ASSUMPTION: While a high school diploma is the minimum requirement, candidates with some college education or relevant certifications may have an advantage. Prior experience in an Assistant Community Manager role is highly preferred.

💰 Compensation & Benefits

Salary Range: $23 - $26 per hour. Posted pay range is negotiable.

Benefits:

• Medical Insurance (77% of employee/dependent premium paid by Lion)
• Dental Insurance (99% of employee premium paid by Lion)
• Vision Insurance (99% of employee premium paid by Lion)
• Voluntary Plans including Life/AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance
• Third-Party Dedicated Benefits Concierge (TouchCare)
• 401(k) Retirement Savings Plan (6% Company Match)
• Paid Time Off Policies: Vacation, Sick Leave, Bereavement Leave, Holidays, and Paid Parental Leave
• Employee Assistance Program
• Volunteering Program including VTO
• Perks and Rewards Program

Working Hours: Full-time, Monday - Friday, with weekend and on-call responsibilities as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. The actual salary may vary based on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, specifically multifamily property management and investment

Company Size: 51-200 employees. This size allows for a more personal work environment with opportunities for growth and advancement.

Founded: 2007. Lion Real Estate Group has been in operation for nearly two decades, providing stability and experience in the industry.

Company Description:

• Lion Real Estate Group is a vertically integrated real estate investment firm focusing on the acquisition of value-add and opportunistic workforce housing communities in the Sunbelt states.
• The company's experienced leadership creates mid to high-teen returns for investors through hands-on renovation, repositioning, better management, and optimum capitalization of its properties.
• Lion Real Estate Group has historically invested $705 million of equity and owns approximately 6,000 units as of 2023.

Company Specialties:

• Real Estate
• Property Management
• Renovations
• Asset Management

Company Website: http://www.lionreg.com

ASSUMPTION: Lion Real Estate Group is a well-established company with a strong track record in the real estate industry. It offers a stable work environment with opportunities for career growth and development.

📊 Role Analysis

Career Level: Entry-level to mid-level. This role offers an opportunity to gain experience in multifamily property management and potentially advance to a Community Manager position or other roles within the company.

Reporting Structure: The Assistant Community Manager reports directly to the Community Manager and works closely with other team members to ensure the smooth operation of the apartment community.

Work Arrangement: On-site, full-time position with weekend and on-call responsibilities as needed. The work schedule may vary depending on the community's needs and the candidate's availability.

Growth Opportunities:

• Advancement to a Community Manager position or other roles within the company
• Developing skills and expertise in multifamily property management
• Expanding knowledge of the real estate industry and investment strategies

ASSUMPTION: This role offers a clear path for career progression within the company, making it an attractive opportunity for individuals looking to establish a long-term career in the real estate industry.

🌍 Location & Work Environment

Office Type: On-site, apartment community located in South Austin, TX

Office Location(s): Stassney at Soco, 5501 S Congress Ave, Austin, TX 78744

Geographic Context:

• South Austin is a vibrant and growing area with a mix of residential and commercial developments
• The community is conveniently located near major highways and public transportation
• The area offers a variety of amenities, including shopping, dining, and entertainment options

Work Schedule: Full-time, Monday - Friday, with weekend and on-call responsibilities as needed. The work schedule may vary depending on the community's needs and the candidate's availability.

ASSUMPTION: The on-site work environment at the apartment community allows for close interaction with residents and team members, fostering a collaborative and supportive work culture.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the Community Manager
• Final interview with the Regional Property Manager or another senior team member
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Communication skills, both verbal and written
• Organizational skills and attention to detail
• Problem-solving abilities
• Customer service orientation
• Adaptability and flexibility in a fast-paced environment
• Understanding of multifamily property management principles and practices

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of multifamily property management and the specific needs of the community
• Showcase your strong communication skills and customer service orientation through your application materials and interview responses
• Prepare for behavioral interview questions that focus on your problem-solving abilities, adaptability, and customer service experience
• Research Lion Real Estate Group and the specific apartment community to show your enthusiasm and preparation for the role

ATS Keywords: Multifamily, Assistant Community Manager, Property Management, Customer Service, Yardi, Microsoft Office, Spanish, Bilingual

ASSUMPTION: The interview process for this role is designed to assess the candidate's fit for the position and the company's culture. It is essential to prepare thoroughly and demonstrate your qualifications and enthusiasm for the opportunity.

🛠️ Tools & Technologies

• Yardi property management software
• Microsoft Office Suite or related software
• Email and calendar applications (e.g., Outlook, Gmail)
• Phone and communication systems (e.g., desk phone, mobile phone, email)

ASSUMPTION: Familiarity with Yardi and Microsoft Office Suite is required for this role. Proficiency in these tools will be essential for success in the position.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Excellence
• Teamwork
• Accountability
• Customer Focus

Work Style:

• Collaborative and supportive team environment
• Fast-paced and dynamic work culture
• Focus on customer service and resident satisfaction
• Opportunities for growth and development

Self-Assessment Questions:

• Do you have strong communication skills in English and, preferably, Spanish?
• Are you organized, detail-oriented, and able to manage multiple tasks simultaneously?
• Can you work well under pressure and adapt to a fast-paced environment?
• Do you have a customer service orientation and a passion for helping others?
• Are you comfortable working in an on-site, apartment community setting?

ASSUMPTION: Lion Real Estate Group values candidates who align with their core values and work style. Assessing your fit with the company's culture is an essential aspect of the interview process.

⚠️ Potential Challenges

• Working in a fast-paced, high-pressure environment with tight deadlines
• Managing multiple tasks and priorities simultaneously
• Dealing with difficult residents or challenging situations that may arise
• Adapting to a dynamic work environment with changing priorities and responsibilities
• Working on-call and being available to respond to community needs outside of regular business hours

ASSUMPTION: These challenges are inherent to the role and require strong organizational skills, adaptability, and a customer service orientation to overcome.

📈 Similar Roles Comparison

• Assistant Community Manager vs. Leasing Consultant: Both roles involve customer service and community management, but the Assistant Community Manager has more responsibility for administrative tasks and record-keeping
• Multifamily Property Management vs. Commercial Property Management: Multifamily property management focuses on residential apartment communities, while commercial property management deals with office, retail, and other non-residential properties. The skills and responsibilities required for each role may vary
• Assistant Community Manager vs. Community Manager: The Assistant Community Manager role is a stepping stone to the Community Manager position, offering an opportunity to gain experience and develop skills in multifamily property management

ASSUMPTION: Understanding the differences between similar roles and the career path within the industry can help candidates make informed decisions about their career goals and aspirations.

📝 Sample Projects

• Implementing a new resident communication system to improve engagement and satisfaction
• Streamlining the rent collection and payment process to reduce delinquencies and improve efficiency
• Coordinating community events and activities to foster a sense of community and resident satisfaction
• Assisting in the renovation and upgrade of apartment units to improve their appeal and value

ASSUMPTION: These sample projects illustrate the diverse responsibilities and opportunities available to the Assistant Community Manager in this role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to address them?
• How does this role fit into the company's long-term plans for growth and expansion?
• What opportunities are there for professional development and advancement within the company?
• How does the company support work-life balance for its employees?
• What are the most important qualities and skills you look for in an ideal candidate for this role?

ASSUMPTION: Asking thoughtful and insightful questions during the interview demonstrates your interest in the role and the company, and it provides valuable information to help you make an informed decision about the opportunity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your problem-solving abilities, adaptability, and customer service experience
• Research Lion Real Estate Group and the specific apartment community to show your enthusiasm and preparation for the role
• Follow up with the hiring manager within one week of submitting your application to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.