Assistant Community Manager - Richmond, VA

📌 Core Information

🔹 Job Title: Assistant Community Manager - Richmond, VA

🔹 Company: Greystar

🔹 Location: City Office DC, Arlington, VA

🔹 Job Type: Full-Time

🔹 Category: Real Estate

🔹 Date Posted: April 3, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing daily financial transactions and reporting
• Resident relations and lease management
• Vendor communication and management
• Assisting the Community Manager in operational tasks
• Promoting resident satisfaction and retention

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to work independently and in a team environment.

📋 Key Responsibilities

✅ Financial Management: Collect and post rent, fees, and other payments, prepare bank deposits, reconcile bank accounts, prepare financial reports, and process invoices and payables.

✅ Property Management Software: Operate Yardi/OneSite to record, track, and report on all financial workings of the community.

✅ Resident Relations: Review resident files and accounting records, communicate with residents regarding outstanding balances, enforce lease terms to maximize revenue, and promote resident satisfaction and retention.

✅ Vendor Management: Review and submit invoices from vendors, contractors, and service providers for payment, manage communication between vendors and the client/owner, and ensure compliance with established procedures.

✅ Eviction Procedures: Follow Greystar’s established procedures related to evictions, represent the community in court hearings, and manage eviction proceedings.

✅ Move-Out Processing: Process resident move-outs, review lease terms and notice requirements, apply appropriate deposit and lease cancellation fees, and process the disposition in accordance with established procedures and legal requirements.

✅ On-Site Supervision: Act as the on-site supervisor in the absence of the community manager, organize and delegate daily work, coordinate maintenance and make-ready tasks, and manage the operation of the community in compliance with Company policies, procedures, and business practices.

✅ Client/Owner Relationship Management: Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.

ASSUMPTION: This role involves a high degree of multitasking and requires strong organizational skills to manage multiple responsibilities and deadlines.

🎯 Required Qualifications

Education: High school diploma or equivalent required. Associate's degree in Accounting, Business, or a related field preferred.

Experience: 0-2 years of experience in accounting, property management, or a related field required.

Required Skills:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with property management software (Yardi/OneSite preferred)
• Strong mathematical skills and attention to detail
• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to multitask
• Ability to work independently and in a team environment
• Familiarity with lease agreements and eviction procedures

Preferred Skills:

• Bachelor's degree in Accounting, Business, or a related field
• Experience in the multifamily housing industry
• Bilingual (English/Spanish) or multilingual

ASSUMPTION: Candidates with experience in accounting and property management software are strongly preferred for this role.

💰 Compensation & Benefits

Salary Range: $35,000 - $45,000 per year (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
• Generous Paid Time Off (15 days vacation, 4 personal days, 10 sick days, and 11 paid holidays)
• Onsite housing discount at Greystar-managed communities (subject to discount and unit availability)
• 6-Week Paid Sabbatical after 10 years of service
• 401(k) with Company Match up to 6% of pay after 6 months of service
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000
• Employee Assistance Program
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans
• Charitable giving program and benefits

Working Hours: Full-time, Monday-Friday, with occasional evenings, weekends, and holidays as needed.

ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, experience level, and location. Actual compensation may vary based on factors such as business needs, candidate qualifications, and internal equity.

📌 Applicant Insights

🔍 Company Context

Industry: Greystar is a leading global real estate company offering expertise in property management, investment management, development, and construction services in the multifamily, logistics, and life sciences sectors.

Company Size: Greystar has over 17,000 employees worldwide, providing a large and diverse work environment.

Founded: Greystar was founded in 1993 and is headquartered in Charleston, South Carolina, with offices throughout North America, Europe, South America, and the Asia-Pacific region.

Company Description:

• Greystar provides world-class service in the residential rental housing industry
• The company's vertically integrated business model integrates the management, development, and investment disciplines of the rental housing industry on international, regional, and local levels
• Greystar's experienced and cross-functional executive team boasts an average of over 23 years of industry experience

Company Specialties:

• Property Management Services
• Investment Management Services
• Development and Construction Services

Company Website: Greystar.com

ASSUMPTION: Greystar's large employee base and global presence provide ample opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is an entry-level to mid-level position within the property management industry.

Reporting Structure: The Assistant Community Manager reports directly to the Community Manager and works closely with the maintenance supervisor and other on-site team members.

Work Arrangement: This role requires on-site presence at the community, with occasional travel to assist other properties as needed.

Growth Opportunities:

• Progression to Community Manager or other management roles within Greystar
• Expansion into other areas of Greystar's business, such as investment management or development
• Opportunities to work in different markets and gain diverse experience

ASSUMPTION: Greystar's large and diverse employee base, along with its global presence, provides ample opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: On-site at the community

Office Location(s): City Office DC, Arlington, VA

Geographic Context:

• The community is located in Arlington, VA, a suburb of Washington, D.C.
• The area offers a mix of urban and suburban living, with easy access to major highways and public transportation
• The community is close to various amenities, including shopping, dining, and entertainment options

Work Schedule: Full-time, Monday-Friday, with occasional evenings, weekends, and holidays as needed.

ASSUMPTION: The on-site work environment requires strong communication and interpersonal skills, as well as the ability to work independently and in a team environment.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening with the hiring manager
• In-person or virtual interview with the hiring manager and other team members
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Mathematical skills and attention to detail
• Communication and interpersonal skills
• Organizational skills and multitasking ability
• Familiarity with lease agreements and eviction procedures
• Understanding of property management software (Yardi/OneSite preferred)

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your proficiency in Microsoft Office Suite and property management software (Yardi/OneSite preferred)
• Showcase your strong communication and interpersonal skills through your application materials and interview

ATS Keywords: Property Management, Accounting, Financial Reporting, Resident Relations, Vendor Management, Eviction Procedures, Lease Management, Customer Service, Team Coordination, Communication, Problem Solving, Time Management, Attention to Detail, Compliance, Operational Management, Yardi/OneSite

ASSUMPTION: Greystar's application process is designed to assess candidates' skills and qualifications for the role, as well as their fit with the company's culture and values.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, Outlook)
• Yardi/OneSite property management software
• Various accounting and financial reporting tools

ASSUMPTION: Familiarity with Yardi/OneSite property management software is preferred, as it is used extensively in this role.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Excellence
• Accountability
• Teamwork
• Innovation

Work Style:

• Collaborative and team-oriented
• Results-driven and goal-oriented
• Adaptable and flexible
• Strong attention to detail
• Ability to work independently and in a fast-paced environment

Self-Assessment Questions:

• How do you handle working with multiple vendors and service providers to ensure timely and accurate payment processing?
• Can you describe a time when you had to manage a difficult resident situation, and how did you handle it?
• How do you stay organized and manage your time effectively when juggling multiple tasks and deadlines?

ASSUMPTION: Greystar values employees who are collaborative, results-driven, adaptable, and detail-oriented, with a strong work ethic and a commitment to excellence.

⚠️ Potential Challenges

• Working evenings, weekends, and holidays as needed
• Managing difficult resident situations and enforcing lease terms
• Keeping up with the fast-paced and dynamic nature of the property management industry
• Adapting to changes in company policies, procedures, and business practices

ASSUMPTION: These challenges require strong communication, interpersonal, and problem-solving skills, as well as the ability to work independently and in a team environment.

📈 Similar Roles Comparison

• Assistant Community Manager vs. Community Manager: The Assistant Community Manager role focuses more on day-to-day financial and operational tasks, while the Community Manager role involves more strategic decision-making and client/owner relationship management.
• Property Management vs. Investment Management: Property Management involves the day-to-day operations of rental properties, while Investment Management focuses on acquiring, disposing, and managing investment properties to generate returns for investors.
• Career Path: Assistant Community Manager → Community Manager → Regional Property Manager → Senior Regional Property Manager → Vice President of Property Management → Senior Vice President of Property Management → Executive Vice President of Property Management

ASSUMPTION: Greystar offers a clear career path for employees looking to advance within the property management industry.

📝 Sample Projects

• Managing the annual budget and financial reporting process for the community
• Coordinating a community-wide event or activity to promote resident satisfaction and retention
• Implementing a new vendor management system to streamline payment processing and reduce errors

ASSUMPTION: These projects demonstrate the Assistant Community Manager's ability to manage complex tasks, coordinate with multiple stakeholders, and drive results.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of working as an Assistant Community Manager, and how can I best prepare for them?
• How does Greystar support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Greystar foster a collaborative and inclusive work environment?
• What are the most rewarding aspects of working as an Assistant Community Manager at Greystar?

ASSUMPTION: These questions demonstrate the candidate's interest in the role, the company, and their commitment to professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare for the interview by researching Greystar's company culture, values, and mission
• Follow up with the hiring manager within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.