Assistant Manager / Manager, Tenant Marketing (Retail Operations)

📌 Core Information

🔹 Job Title: Assistant Manager / Manager, Tenant Marketing (Retail Operations)

🔹 Company: Hysan Development Company Limited

🔹 Location: Hong Kong, China

🔹 Job Type: On-site

🔹 Category: Real Estate

🔹 Date Posted: July 21, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Strategic direction for enhancing sales performance between landlords and tenants
• Tenant relationship management and performance review
• Identifying collaboration opportunities and driving joint business plans
• Strong understanding of brand and operations to identify exclusive products and events
• Effective communication with tenants and evaluation of their feedback

ASSUMPTION: This role requires a balance of strategic thinking, strong communication skills, and the ability to build and maintain effective relationships with tenants.

📋 Key Responsibilities

✅ Provide strategic direction for achieving win-win on sales performance between landlord and tenant

✅ Regular review of tenants’ performance and provide recommendations for improvement

✅ Daily point of contact for tenant relationship management of designated tenant portfolio

✅ Build strong relationship with tenants to drive joint business plans and operation efficiency to maximize sales opportunities

✅ Have a strong understanding of the brand and operations. Identify and liaise for exclusive products and events with tenants

✅ Identify collaboration opportunities with tenants to participate in Mall programs

✅ Set tenant incentive mechanism based on business needs and evaluate program effectiveness

✅ Timely communication with tenants on Mall happenings and initiatives

✅ Collect, evaluate and interpret tenant’s feedback on a regular basis

ASSUMPTION: This role involves a high level of interaction with tenants, requiring excellent communication and relationship-building skills.

🎯 Required Qualifications

Education: Not specified

Experience: 5 years or above experience in retail operations / marketing, experience in shopping mall will be an advantage

Required Skills:

• Detail-orientated with good organizing and analytical skills
• Creativity to propose new ways of creating business value
• Ability to liaise, influence and interact effectively with diverse audiences
• Result-oriented and commit to timeline, ability to work under a fast-pace environment
• Good command of written and spoken English, Cantonese and Mandarin

Preferred Skills: Not specified

ASSUMPTION: While not explicitly stated, a bachelor's degree in a relevant field is typically expected for this level of experience.

💰 Compensation & Benefits

Salary Range: Industry standard for a mid-level management role in Hong Kong real estate is HKD 450,000 - 700,000 per annum (USD 58,000 - 91,000).

Benefits: Not specified. Assumed to include standard benefits such as health insurance, pension, and annual leave.

Working Hours: Full-time, Monday to Friday, with occasional weekend work as needed.

ASSUMPTION: Salary range is based on industry standards for similar roles in Hong Kong. Actual compensation may vary based on individual qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, specifically shopping mall management and development

Company Size: Medium (201-500 employees)

Founded: Not specified, but Hysan Development has a long history in Hong Kong real estate

Company Description:

• Leading property development, investment, and management company in Hong Kong
• Portfolio of approximately 4.5 million square feet of high-quality retail, office, and residential space
• One of the largest commercial landlords in Causeway Bay

Company Specialties:

• Property development
• Investment and management
• Retail, office, and residential space

Company Website: http://www.hysan.com.hk

ASSUMPTION: Hysan Development has a strong reputation in Hong Kong real estate and offers opportunities for career growth within the industry.

📊 Role Analysis

Career Level: Mid-level management

Reporting Structure: This role reports directly to the Retail Operations department and works closely with tenants and other internal teams

Work Arrangement: On-site, full-time, with occasional weekend work as needed

Growth Opportunities:

• Potential advancement to senior management roles within the company
• Broadening of responsibilities to include other aspects of retail operations or management
• Gaining valuable experience in tenant marketing and relationship management

ASSUMPTION: This role offers opportunities for career growth within the company, particularly for individuals interested in pursuing a career in real estate management.

🌍 Location & Work Environment

Office Type: Modern office space in a prime location in Causeway Bay, Hong Kong

Office Location(s): 50/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Geographic Context:

• Causeway Bay is a vibrant commercial district in Hong Kong, known for its shopping and entertainment options
• Hong Kong is a major global financial hub with a thriving real estate market
• The office is easily accessible by public transportation

Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM, with occasional weekend work as needed

ASSUMPTION: The work environment is dynamic and fast-paced, reflecting the nature of the real estate industry in Hong Kong.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call interview to assess communication skills and cultural fit
• In-person interview with the hiring manager and/or other team members to discuss the role in more detail
• Final interview or offer discussion

Key Assessment Areas:

• Communication skills, both written and verbal
• Relationship-building and interpersonal skills
• Analytical and problem-solving skills
• Cultural fit and alignment with company values

Application Tips:

• Highlight relevant experience in retail operations, marketing, or tenant management
• Demonstrate strong analytical and problem-solving skills in your resume and interview
• Showcase your ability to build and maintain effective relationships with diverse stakeholders
• Prepare thoughtful questions about the role, the team, and the company to ask during the interview

ATS Keywords: Retail Operations, Tenant Marketing, Sales Performance, Business Plans, Collaboration, Communication, Detail-Oriented, Organizing Skills, Influencing Skills, Result-Oriented, Fast-Paced Environment, English, Cantonese, Mandarin

ASSUMPTION: The application process is likely to be competitive, so applicants should tailor their resumes and prepare thoroughly for interviews to highlight their relevant skills and experiences.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Data analysis tools (e.g., Excel, Google Analytics)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Professionalism
• Innovation
• Collaboration
• Sustainability

Work Style:

• Dynamic and fast-paced
• Results-driven and focused on achieving targets
• Collaborative and team-oriented
• Adaptable and responsive to change

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment?
• Are you results-driven and focused on achieving targets?
• Do you enjoy working collaboratively with diverse teams?
• Are you adaptable and responsive to change?

ASSUMPTION: Hysan Development values employees who are proactive, results-driven, and able to work effectively in a team environment.

⚠️ Potential Challenges

• Managing a diverse portfolio of tenants with varying needs and expectations
• Balancing the needs of tenants with the overall goals of the mall and the company
• Working in a fast-paced, dynamic environment that may require occasional weekend work
• Navigating the competitive Hong Kong real estate market

ASSUMPTION: This role presents unique challenges that require strong communication, relationship-building, and problem-solving skills.

📈 Similar Roles Comparison

• This role is similar to a Retail Operations Manager or a Tenant Relationship Manager in a shopping mall setting
• However, this role places a stronger emphasis on strategic direction and collaboration with tenants to drive sales performance
• Career paths may include advancement to senior management roles within the company or related fields in real estate management

ASSUMPTION: While this role shares similarities with other retail operations and tenant management roles, its focus on strategic direction and collaboration with tenants sets it apart.

📝 Sample Projects

• Developing and implementing a new tenant incentive program to drive sales performance
• Conducting a comprehensive review of tenant performance and providing recommendations for improvement
• Identifying and securing exclusive products or events for the mall to attract tenants and customers

ASSUMPTION: These sample projects reflect the strategic and collaborative nature of the role, as well as the need for strong analytical and problem-solving skills.

❓ Key Questions to Ask During Interview

• How does this role fit into the overall strategy of the company and the mall?
• What are the key priorities for this role in the first 90 days?
• How does the company support the professional development and growth of its employees?
• What is the team structure and how does this role collaborate with other departments?
• How does the company measure the success of this role and the tenant marketing efforts?

ASSUMPTION: These questions are designed to provide insight into the strategic importance of the role, the company's commitment to employee development, and the expectations for success in the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant experience in retail operations, marketing, or tenant management
• Prepare a cover letter that demonstrates your understanding of the role and your fit with the company's values
• Prepare thoughtful questions to ask during the interview to show your interest in the role and the company
• Follow up after the interview to express your appreciation for the opportunity and reiterate your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.