- Job Title: Assistant Marketing - Information Voyageurs H/F
- Company: Keolis
- Location: Tours, Centre-Val de Loire, France
- Job Type: Contractor (CDD)
- Date Posted: May 27, 2025
- Experience Level: Entry-level (0-2 years)
- Remote Status: On-site
🚀 Job Overview
Keolis, a global leader in shared mobility, seeks an Assistant Marketing - Information Voyageurs for a CDD position in Tours, France. This role involves managing information related to disruptions and preparing communication materials for travelers. The ideal candidate will have experience with PAO tools, strong organizational skills, and a customer service mindset.
📋 Key Responsibilities
- 🚨 Manage Information in Perturbation Situations:
- Create and track disruptions impacting the network
- Prepare supports for information (deviations, perturbations, events, modifications, etc.)
- Develop deviation files for the company
- Ensure the dissemination of disruption information across all channels
- Send alerts to network clients via SMS/email
- Monitor information conformity and update procedures accordingly
- 📊 Manage Static and Digital Information:
- Update support files for information in line with the Information Voyageurs charter
- Prepare and provide supports for services
- Manage and track information in the Information Voyageurs reference system
- Update multimedia tools
- 🤝 Collaborate with Other Services:
- Work with the Infrastructure department to manage on-site displays
- Cooperate with the Information Voyageur and PAO/Multimedia Chargé(e) to ensure multi-channel updates
- Collaborate with the Product Chef to ensure the quality of disruption information
- Work closely with the Mobility Voyagers Pole
- 📈 Additional Tasks:
- Monitor equipment conformity and ensure annual maintenance of supports
- Relay dysfunctions to relevant services and track corrective actions
- Manage Information Voyageurs document stocks and ensure the reference system is up-to-date
- Prepare and track document orders and deliveries
🎯 Required Qualifications
- Education: Not specified
- Experience: Previous experience in a similar role is preferred but not required
- Required Skills:
- Proficiency in PAO tools (Illustrator, InDesign, Photoshop)
- Strong computer skills (office suite, Google Earth)
- Familiarity with web tools (Joomla, Typo3, Wordpress, etc.) is a plus
- Knowledge of databases is an asset
- Preferred Skills:
- Driver's license (B)
- Excellent organizational skills
- Strong customer service mindset
- Excellent writing, analytical, and synthesis skills
💰 Compensation & Benefits
- Salary Range: €1,800 - €2,200 per month (based on industry standards for entry-level marketing roles in France)
- Benefits:
- Not specified; typical benefits for a French CDD contract may include health insurance, retirement contributions, and paid time off
- Working Hours: Full-time (35 hours/week)
📌 Applicant Insights
🔍 Company Context
- Industry: Ground Passenger Transportation
- Company Size: 10,001+ employees
- Founded: 1990 (as a subsidiary of SNCF; Keolis became an independent company in 2001)
- Company Description: Keolis is a global leader in the shared mobility market, committed to co-constructing safe, smart, and sustainable public transport solutions. They operate automatic metro systems, trams, buses, and coaches, and develop innovative mobility solutions.
- Company Specialties: Public transport, trains, metros, trams, buses and coaches, bikes, sea and river ferries, parking, on-demand transport, new mobility solutions, transport for passengers with reduced mobility, driverless automatic metros, car sharing, shared vehicles, automatic driverless shuttles, and urban cable cars.
📊 Role Analysis
- Career Level: Entry-level to mid-level (depending on experience)
- Reporting Structure: The Assistant Marketing - Information Voyageurs will report directly to the Animateur Information Voyageurs.
- Work Arrangement: On-site, full-time (35 hours/week)
- Growth Opportunities: This role offers opportunities to develop skills in project management, communication, and customer service. With experience, candidates may progress to roles such as Information Voyageur Chargé(e) or similar positions within the Mobility Voyagers Pole.
🌍 Location & Work Environment
- Office Type: On-site, with a hybrid or remote work arrangement possible depending on the company's policies
- Office Location(s): Tours, Centre-Val de Loire, France
- Geographic Context: Tours is the capital of the Centre-Val de Loire region, located in central France. It is known for its rich history, cultural attractions, and vibrant student population due to the University of Tours.
- Work Schedule: Full-time (35 hours/week), with flexibility depending on the company's policies and the role's requirements
💼 Interview & Application Insights
- Typical Process: Online application, phone or video screening, on-site interviews, and reference checks
- Key Assessment Areas: Problem-solving skills, communication skills, customer service mindset, and technical skills related to PAO tools and web platforms
- Application Tips:
- Tailor your resume to highlight relevant skills and experiences
- Prepare for behavioral and situational interview questions focusing on problem-solving, communication, and customer service scenarios
- Research Keolis and the role to demonstrate your understanding and enthusiasm for the position
🛠️ Tools & Technologies
- PAO tools (Illustrator, InDesign, Photoshop)
- Office suite (Word, Excel, PowerPoint)
- Google Earth
- Web tools (Joomla, Typo3, Wordpress, etc.)
- Database software (if applicable)
👔 Cultural Fit Considerations
- Company Values: Keolis values include safety, customer focus, innovation, and sustainability. They prioritize collaboration, adaptability, and a commitment to public service.
- Work Style: Keolis encourages a dynamic, collaborative, and customer-centric work environment. Employees are expected to be proactive, adaptable, and committed to continuous learning and improvement.
⚠️ Potential Challenges
- Managing information during disruptions and ensuring accurate communication to travelers
- Collaborating effectively with various departments and maintaining a high level of organization
- Adapting to changes in work arrangements and priorities
📈 Similar Roles Comparison
- Information Voyageur Chargé(e): This role focuses more on strategic planning and coordination, while the Assistant Marketing - Information Voyageurs is more hands-on and focused on day-to-day operations.
- Marketing Coordinator: This role involves broader marketing activities, while the Assistant Marketing - Information Voyageurs is specialized in managing information related to disruptions and communication materials for travelers.
📝 Sample Projects
- Developing and implementing a new communication strategy for disruptions
- Creating and distributing targeted content for specific events or promotions
- Collaborating with other departments to improve the overall customer experience
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role contribute to the overall success of the Mobility Voyagers Pole and Keolis as a whole?
- What opportunities are there for professional growth and development within this role and the company?
- How does Keolis support work-life balance for its employees?
📌 Next Steps for Applicants
- To apply for this position:
- Submit your application through the provided link: [Application URL]
- Tailor your resume to highlight relevant skills and experiences, emphasizing your proficiency in PAO tools and customer service mindset
- Prepare a cover letter that demonstrates your understanding of the role and your enthusiasm for working at Keolis
- If required, prepare examples of your work with PAO tools and any relevant projects or case studies
- Follow up with the hiring manager one week after submitting your application to express your interest in the role and inquire about the status of your application
⚠️ Disclaimer: This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
