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Assistant Marketing Manager, Customer Marketing

Lowe's Companies, Inc.
Full-time
On-site
United States
๐ŸŒŸ Customer Marketing

๐Ÿ“Œ Core Information

๐Ÿ”น Job Title: Assistant Marketing Manager, Customer Marketing

๐Ÿ”น Company: Lowe's Companies, Inc.

๐Ÿ”น Location: Mooresville, NC (SSC) 1999

๐Ÿ”น Job Type: Full-Time

๐Ÿ”น Category: Marketing

๐Ÿ”น Date Posted: July 10, 2025

๐Ÿ”น Experience Level: 2-5 years

๐Ÿ”น Remote Status: On-site

๐Ÿš€ Job Overview

Key aspects of this role include:

  • Developing omni-channel customer activation strategies through data-driven decisions
  • Driving personalization in paid and owned channels using data and technology-enabled marketing
  • Partnering with cross-functional teams to execute campaigns and optimize customer journeys
  • Analyzing data to draw clear, actionable conclusions and tactical plans for assigned customer segments
  • Serving as a subject matter expert on customer marketing and representing the work with key stakeholders

ASSUMPTION: This role requires a strong understanding of data-driven marketing, customer insights, and modern marketing solutions to effectively drive customer engagement and sales.

๐Ÿ“‹ Key Responsibilities

โœ… Partner with Customer Marketing leadership to execute campaigns or test & learn optimizations within cross-functional continuous marketing POD focused on Do-It-Yourself (DIY) or Pro customers

โœ… Analyze and interpret data to draw clear, actionable conclusions and tactical plans for the assigned customer segment to drive incremental sales and margin using omni-channel journeys

โœ… Work with and support the Customer Marketing leadership to refine segment strategy and plan that will drive higher engagement โ€“ leading the development of briefs and serving as the assistant integrator across marketing and broader organization

โœ… Leverage customer data, business insights, brand and business priorities and sales and margin goals to operationalize omni-channel journeys including but not limited to owned channels like Email/Push/App Inbox/SMS/WhatsApp, Lowes.com, and to paid channels in partnership with the media activation team, media agency, and paid platforms like Google, Meta, Epsilon Digital, etc.

โœ… Measure KPIs, identify trends, and drive continuous improvement opportunities to better drive initiatives

โœ… Apply understanding of modern marketing solutions and channels during campaign planning

โœ… Operate in a constant, rapid test & learn environment and drive organizational change through action

โœ… Be the customer champion and effectively communicate customer segment personalization strategy outside of own functional area to gain alignment

โœ… Establish strong working relationships with cross-functional peers

ASSUMPTION: This role requires strong analytical skills, strategic thinking, and the ability to work effectively in a cross-functional team environment.

๐ŸŽฏ Required Qualifications

Education: Bachelor's Degree in Marketing, Digital, E-Commerce, or a related field

Experience: 3-5 years of data-driven marketing experience, with 1-2 years in strategic planning and cross-functional collaboration

Required Skills:

  • Data-driven marketing
  • Customer insights
  • Omni-channel marketing
  • Digital marketing
  • Data analytics
  • Campaign planning
  • Customer engagement
  • Personalization
  • Cross-functional collaboration
  • KPI measurement
  • Agile methodologies
  • Strategic planning
  • Business performance
  • Marketing technology
  • Customer segmentation
  • Trend analysis

Preferred Skills:

  • 1-2 years' experience leading customer marketing at a retailer

ASSUMPTION: While not explicitly stated, proficiency in using marketing technology tools and platforms is likely required for this role.

๐Ÿ’ฐ Compensation & Benefits

Salary Range: Based on industry standards for a Marketing Manager role with 3-5 years of experience in the retail sector, the estimated salary range is $70,000 - $100,000 per year. This range may vary depending on the candidate's specific experience and qualifications.

Benefits:

  • 401(k) plan with company match
  • Health, dental, and vision insurance
  • Paid time off (vacation, sick, and holidays)
  • Employee discounts on Lowe's products
  • Tuition reimbursement and professional development opportunities

Working Hours: Full-time, typically Monday through Friday, 8:00 AM to 5:00 PM, with flexibility to work additional hours as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's specific experience and qualifications. Benefits information is based on typical benefits offered by large retailers.

๐Ÿ“Œ Applicant Insights

๐Ÿ” Company Context

Industry: Lowe's operates in the competitive retail home improvement industry, focusing on the DIY and Pro customer segments.

Company Size: Lowe's is a large organization with over 10,000 employees, providing ample opportunities for career growth and development.

Founded: Lowe's was founded in 1921 and has since grown to become one of the largest home improvement retailers in the United States.

Company Description:

  • Lowe's is a FORTUNEยฎ 50 home improvement company serving approximately 20 million customers a week in the United States
  • Operates over 2,200 home improvement and hardware stores and employs over 300,000 associates
  • Supports communities through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts

Company Specialties:

  • Home Improvement
  • Retail
  • Home and Garden
  • DIY

Company Website: Lowes.com

ASSUMPTION: Lowe's is committed to providing excellent customer service and supporting the communities it serves through various initiatives and programs.

๐Ÿ“Š Role Analysis

Career Level: This role is at the mid-level management stage, with opportunities for growth and advancement within the marketing department and the broader organization.

Reporting Structure: The Assistant Marketing Manager reports directly to the Director of Customer Marketing and works closely with cross-functional teams, including Digital Marketing, Data Analytics, and Omnichannel Customer Journeys.

Work Arrangement: This role is on-site, with the expectation of working from the Mooresville, NC (SSC) 1999 location. However, some flexibility may be available for remote work, depending on the company's policies and the candidate's specific needs.

Growth Opportunities:

  • Advancement to a full Marketing Manager role within the Customer Marketing department
  • Expansion into other marketing roles or leadership positions within the broader organization
  • Development of skills and expertise in data-driven marketing, customer insights, and omni-channel marketing

ASSUMPTION: Lowe's offers opportunities for career growth and development, with a focus on promoting from within the organization.

๐ŸŒ Location & Work Environment

Office Type: Lowe's corporate headquarters is a traditional office environment, with open-plan workspaces and dedicated meeting rooms.

Office Location(s): Mooresville, NC (SSC) 1999

Geographic Context:

  • Mooresville is located in North Carolina, approximately 30 miles north of Charlotte
  • The area offers a mix of urban and suburban living, with a relatively low cost of living compared to other major metropolitan areas in the United States
  • Mooresville is home to a diverse range of industries, including motorsports, manufacturing, and technology

Work Schedule: The work schedule for this role is full-time, with a typical workweek of Monday through Friday, 8:00 AM to 5:00 PM. However, additional hours may be required to meet project deadlines or address urgent business needs.

ASSUMPTION: The work environment at Lowe's is collaborative and inclusive, with a focus on fostering a positive and productive work culture.

๐Ÿ’ผ Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screen with the hiring manager
  • In-person or virtual interview with the hiring manager and other team members
  • Final interview with the director or another senior leader
  • Background check and offer extension

Key Assessment Areas:

  • Data analysis and interpretation skills
  • Strategic thinking and planning
  • Cross-functional collaboration and communication
  • Customer-centric mindset and understanding of customer segmentation
  • Technical proficiency in marketing technology tools and platforms

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on data-driven marketing, customer insights, and omni-channel marketing
  • Prepare for behavioral interview questions that focus on your problem-solving skills, strategic thinking, and ability to work effectively in a cross-functional team environment
  • Be ready to discuss your understanding of the retail home improvement industry and Lowe's competitive landscape

ATS Keywords: Data-driven marketing, customer insights, omni-channel marketing, digital marketing, data analytics, campaign planning, customer engagement, personalization, cross-functional collaboration, KPI measurement, agile methodologies, strategic planning, business performance, marketing technology, customer segmentation, trend analysis

ASSUMPTION: Lowe's uses an Applicant Tracking System (ATS) to manage and organize job applications, so including relevant keywords in your resume and cover letter can help improve your chances of being selected for an interview.

๐Ÿ› ๏ธ Tools & Technologies

  • Marketing automation platforms (e.g., Marketo, HubSpot)
  • Customer relationship management (CRM) software (e.g., Salesforce, Microsoft Dynamics 365)
  • Data visualization tools (e.g., Tableau, Power BI)
  • Project management tools (e.g., Asana, Trello)
  • Collaboration and communication tools (e.g., Microsoft Office, Google Workspace)

ASSUMPTION: Proficiency in using marketing technology tools and platforms is likely required for this role, as the Assistant Marketing Manager will be expected to work with various data-driven marketing tools to develop and execute campaigns.

๐Ÿ‘” Cultural Fit Considerations

Company Values:

  • Customer Obsessed
  • Own It
  • Invent, Simplify, and Delight
  • Grow and Develop Together
  • Diverse and Inclusive

Work Style:

  • Collaborative and team-oriented
  • Data-driven and analytical
  • Adaptable and responsive to change
  • Results-focused and action-oriented

Self-Assessment Questions:

  • Do I have a strong customer-centric mindset and a passion for understanding customer needs and behaviors?
  • Am I comfortable working in a fast-paced, dynamic environment and adapting to change?
  • Do I have strong analytical skills and the ability to interpret data to drive strategic decisions?
  • Am I an effective communicator and collaborator, with the ability to work successfully in a cross-functional team environment?

ASSUMPTION: Lowe's values a diverse and inclusive work environment, and candidates who can demonstrate a strong fit with the company's values and work style are more likely to be successful in the interview process and in the role.

โš ๏ธ Potential Challenges

  • Working in a fast-paced, dynamic environment that requires adaptability and responsiveness to change
  • Managing multiple projects and priorities, with a focus on driving business performance and results
  • Collaborating effectively with cross-functional teams, including Digital Marketing, Data Analytics, and Omnichannel Customer Journeys
  • Keeping up with industry trends and developments in data-driven marketing, customer insights, and omni-channel marketing

ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for growth and development, as the Assistant Marketing Manager will be expected to drive organizational change and improve business performance through data-driven marketing strategies.

๐Ÿ“ˆ Similar Roles Comparison

  • Compared to other Assistant Marketing Manager roles, this position places a greater emphasis on data-driven marketing, customer insights, and omni-channel marketing
  • In the retail home improvement industry, Lowe's competes with other major retailers, such as Home Depot and Menards, each with its own unique marketing strategies and customer segments
  • Career progression in this role may involve moving into a full Marketing Manager position within the Customer Marketing department or exploring other marketing roles or leadership opportunities within the broader organization

ASSUMPTION: When comparing this role to similar positions, it is essential to consider the unique aspects of the retail home improvement industry and Lowe's competitive landscape, as well as the specific requirements and expectations of the role.

๐Ÿ“ Sample Projects

  • Developing a customer segmentation strategy for the DIY customer segment, leveraging data-driven insights and business priorities to drive incremental sales and margin
  • Executing a test & learn campaign to optimize customer engagement and conversion rates in the Pro customer segment, using data and technology-enabled marketing tactics
  • Refining the customer marketing strategy and plan for a specific customer segment, leading the development of briefs and serving as the assistant integrator across marketing and the broader organization

ASSUMPTION: These sample projects illustrate the key responsibilities and required skills for the Assistant Marketing Manager, Customer Marketing role, with a focus on data-driven marketing, customer insights, and omni-channel marketing.

โ“ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics within the Customer Marketing department and how this role fits into the broader organization?
  • How does Lowe's approach customer segmentation and personalization, and how will this role contribute to those efforts?
  • What are the most significant challenges facing the Customer Marketing department, and how can this role help address them?
  • What opportunities are there for growth and development within the Customer Marketing department and the broader organization?
  • How does Lowe's support work-life balance and employee well-being, particularly for roles that may require additional hours or flexibility?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into the company culture, team dynamics, and growth opportunities.

๐Ÿ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the Lowe's careers website
  • Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on data-driven marketing, customer insights, and omni-channel marketing
  • Prepare for behavioral interview questions that focus on your problem-solving skills, strategic thinking, and ability to work effectively in a cross-functional team environment
  • Be ready to discuss your understanding of the retail home improvement industry and Lowe's competitive landscape
  • Follow up with the hiring manager within one week of submitting your application to express your continued interest in the role

โš ๏ธ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.