Assoc. Director-Content Operations

📌 Core Information

🔹 Job Title: Associate Director-Content Operations

🔹 Company: Lilly

🔹 Location: Indianapolis, Indiana, United States

🔹 Job Type: Full-Time

🔹 Category: Pharmaceuticals

🔹 Date Posted: April 21, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading operational strategic content supply chain planning and project execution
• Managing KPIs and ensuring timely delivery of projects
• Connecting brand strategy to project execution at a campaign-level
• Advising brand teams on capacity and resource utilization in a blended agency model
• Achieving customer experience objectives by driving speed and efficiency throughout the content supply chain

ASSUMPTION: This role requires a high level of strategic thinking, project management, and cross-functional collaboration. It involves working with multiple stakeholders, including brand teams, external agencies, and internal capabilities.

📋 Key Responsibilities

✅ Lead operational strategic planning and project execution across the content supply chain

✅ Ensure the timely and successful delivery of projects according to marketing needs, objectives, and capacity

✅ Act as an initial point of contact for questions about projects across the content supply chain and manage the overall content supply chain workflow

✅ Manage and improve KPIs including quality, speed, value, throughput, productivity, team health, reuse, and compliance throughout the content supply chain

✅ Serve as a trusted partner to brand, medical, legal, regulatory, external agency, Lilly Capability Center India (LCCI), Lilly Marketing Studios, and other cross-functional partners

✅ Rapidly escalate issues to leadership for proactive engagement in solutions and trade-off decisions across the content supply chain

✅ Recommend appropriate coaching or corrective actions to ensure team health across multiple parties involved in the execution of the content supply chain

✅ Review status reports and process metrics, and direct potential improvement opportunities to LMS Ops

✅ Lead escalations and conflict resolution

✅ Advocate for each brand’s unique character, and quality and readiness

ASSUMPTION: This role requires strong project management skills, the ability to manage multiple projects simultaneously, and the capability to work effectively under pressure to meet deadlines.

🎯 Required Qualifications

Education: Bachelor’s degree

Experience: 3+ years of experience working within a regulated industry (e.g., pharma) and 3+ years of relevant external or internal content supply chain experience, including account management, capacity management, project management, and content supply chain workflows

Required Skills:

• Proven ability to manage multiple projects at a time
• Strong project management acumen
• Experience with promotional approval systems (e.g., Veeva Vault Promo Mats)
• Ability to influence, collaborate, and work effectively on a team
• Demonstrated enthusiasm and the ability to work under pressure to meet deadlines
• Skilled at analysis, judgment, and decision making, with an eye toward quality and continuous improvement
• Experience working with internal or external agencies/vendors, procurement, and with scoping/business planning tools and techniques
• Experience with capacity management, prioritization, project management, and content operations tools and techniques
• Proficiency in guiding teams to make trade-off decisions
• Skill in anticipating and addressing problems
• Capability to drive solutions and operational KPIs
• Experience in operational strategic planning
• Management of scope of work for a customer
• Strong relationship-building skills across multiple business areas
• Demonstrated verbal and written communication skills
• Proven planning and organizational skills

Preferred Skills:

• Deep understanding of HCP-focused content platforms (e.g., Medscape, Doximity, Epocrates) and experience planning campaigns that leverage related service offerings
• Experience with campaign and project management software (e.g., Wrike, Workfront, Scope Deliver, CAP)
• Product launch experience

ASSUMPTION: Candidates with experience in the pharmaceutical industry and a strong background in project management will be most successful in this role.

💰 Compensation & Benefits

Salary Range: $122,250 - $179,300 per year

Benefits:

• 401(k)
• Pension
• Vacation benefits
• Medical benefits
• Dental benefits
• Vision benefits
• Prescription drug benefits
• Flexible benefits
• Life insurance
• Death benefits
• Time off benefits
• Well-being benefits

Working Hours: Full-time, typically 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the pharmaceutical industry. Actual compensation may vary based on individual qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Pharmaceuticals

Company Size: 10,001+ employees

Founded: 1876

Company Description:

• Lilly is a global healthcare leader headquartered in Indianapolis, Indiana
• The company discovers and brings life-changing medicines to people around the world
• Lilly unites caring with discovery to make life better for people around the world
• The company's employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to communities through philanthropy and volunteerism

Company Specialties:

• Pharmaceutical Development
• Pharmaceuticals
• Biotech
• Biopharmaceuticals

Company Website: http://www.lilly.com/

ASSUMPTION: Lilly is a well-established pharmaceutical company with a strong global presence and a reputation for innovation and quality in the industry.

📊 Role Analysis

Career Level: Mid-level to senior-level role, with potential for growth into a leadership position

Reporting Structure: Reports directly to the Senior Director, Content Operations

Work Arrangement: On-site, with some travel required (0-10%)

Growth Opportunities:

• Potential to move into a leadership role within the Content Operations team
• Opportunities to work on high-impact projects and gain exposure to various aspects of the content supply chain
• Possibility to expand responsibilities and take on more strategic initiatives

ASSUMPTION: This role offers significant opportunities for professional growth and development within the content operations function.

🌍 Location & Work Environment

Office Type: Corporate headquarters

Office Location(s): Lilly Corporate Center, Indianapolis, Indiana, United States

Geographic Context:

• Indianapolis is the capital and most populous city in Indiana
• The city is known for its vibrant cultural scene, including arts, music, and food
• Indianapolis is home to several Fortune 500 companies and offers numerous job opportunities in various industries
• The city has a humid continental climate, with hot, humid summers and cold, snowy winters

Work Schedule: Full-time, typically 40 hours per week, with some flexibility for working from home when needed

ASSUMPTION: The work environment at Lilly's headquarters is collaborative, professional, and supportive of work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with senior leadership
• Background check and offer

Key Assessment Areas:

• Problem-solving skills
• Project management experience
• Ability to work effectively with cross-functional teams
• Strategic thinking and planning
• Communication and presentation skills

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of the pharmaceutical industry and Lilly's mission and values
• Prepare for behavioral interview questions that focus on your problem-solving skills, teamwork, and leadership abilities
• Research Lilly's recent projects and initiatives to show your interest in the company and its work

ATS Keywords: Content Supply Chain, Project Management, Strategic Planning, Cross-Functional Teams, Pharmaceutical Industry, Lilly

ASSUMPTION: The application process for this role is likely to be competitive, so it's essential to tailor your application materials and prepare thoroughly for interviews.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Project management software (e.g., Workfront, Wrike)
• Promotional approval systems (e.g., Veeva Vault Promo Mats)
• Content supply chain workflow tools
• Capacity management tools
• Business planning tools

ASSUMPTION: Proficiency in using relevant tools and technologies is essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Excellence
• Customer focus
• Inclusion
• Determination

Work Style:

• Collaborative
• Results-driven
• Adaptable
• Innovative
• Customer-centric

Self-Assessment Questions:

• How do you align with Lilly's values, particularly in the context of this role?
• How do you approach working with cross-functional teams, and how do you ensure effective communication and collaboration?
• How do you prioritize and manage multiple projects simultaneously, and how do you ensure that each project receives the attention it deserves?

ASSUMPTION: Candidates who demonstrate a strong fit with Lilly's values and work style will be most successful in this role.

⚠️ Potential Challenges

• Managing multiple projects simultaneously, with varying priorities and deadlines
• Working with cross-functional teams, each with its own priorities and agendas
• Navigating a large, complex organization with multiple stakeholders
• Keeping up with industry trends and regulatory changes that may impact content supply chain operations

ASSUMPTION: These challenges can be overcome with strong project management skills, effective communication, and a strategic approach to prioritization and decision-making.

📈 Similar Roles Comparison

• This role is similar to a Project Manager or Content Operations Manager in a pharmaceutical or healthcare company
• However, this role focuses more on strategic planning and cross-functional collaboration than tactical project execution
• Career paths for this role may include moving into a leadership position within Content Operations or transitioning into a related function, such as Marketing or Brand Management

ASSUMPTION: While this role shares similarities with other project management roles, its unique focus on strategic planning and cross-functional collaboration sets it apart.

📝 Sample Projects

• Managing the content supply chain for a major product launch, including coordinating with brand teams, external agencies, and internal capabilities
• Developing and implementing a new content supply chain workflow to improve efficiency and reduce costs
• Leading a cross-functional team to update promotional materials for a product indication change, ensuring compliance with regulatory requirements

ASSUMPTION: These projects demonstrate the strategic and collaborative nature of the Associate Director, Content Operations role.

❓ Key Questions to Ask During Interview

• How does this role fit into the broader content supply chain strategy for the company?
• What are the biggest challenges facing the content supply chain team currently, and how can this role help address them?
• How does this role collaborate with other departments, such as Marketing, Legal, and Regulatory?
• What are the most important priorities for this role in the first 30, 60, and 90 days?
• How does Lilly support the professional development and growth of its employees in this role?

ASSUMPTION: Asking these questions will help you better understand the role's context, priorities, and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your problem-solving skills, teamwork, and leadership abilities
• Research Lilly's recent projects and initiatives to show your interest in the company and its work
• Follow up with the hiring manager one week after your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.