📌 Core Information
- Job Title: Associate Account Director
- Company: LiveRamp
- Location: New York, United States
- Job Type: Full-Time, On-Site
- Category: Advertising Services
- Date Posted: April 11, 2025
- Experience Level: 2-5 years
🚀 Job Overview
LiveRamp is seeking an Associate Account Director to support Account Directors in driving client value and revenue growth. This role involves strategic planning, risk mitigation, and driving overall revenue growth.
- Key aspect 1: Collaborate with Account Directors to ensure clients receive business value and can articulate ROI.
- Key aspect 2: Assist in QBR planning, holistic account strategy, and cross-team collaboration.
- Key aspect 3: Proactively identify risks and upsell opportunities.
- Key aspect 4: Leverage strong organizational capabilities, resourcefulness, and strategic insight to excel in this role.
ASSUMPTION: This role requires a balance of strategic thinking, operational execution, and strong client management skills.
📋 Key Responsibilities
- ✅ Support Account Directors in ensuring products purchased are being utilized and that clients are receiving business value.
- ✅ Drive adoption across accounts by providing performance metrics and recommendations for Business Reviews and ongoing client calls.
- ✅ Proactively identify risks at least 6 months in advance and develop strategies to mitigate them.
- ✅ Identify upsell and expansion opportunities for Account Directors and provide performance metrics and open space analysis to support renewal and upsell conversations.
- ✅ Collaborate with cross-functional teams to ensure client success and drive overall revenue growth.
ASSUMPTION: Success in this role requires a strong understanding of client needs, a proactive approach to risk management, and a strategic mindset to identify growth opportunities.
🎯 Required Qualifications
- Education: Bachelor's degree in Business, Marketing, or a related field.
- Experience: 2-3 years of experience in customer success, account management, or a related role, with a focus on high-value accounts ($2M+ in ARR).
- Required Skills:
- Strong organizational capabilities and resourcefulness.
- Ability to craft and present summary of value delivered from customer's perspective.
- Strategic insight and understanding of clients' business goals and objectives.
- Strong relationship and empathy skills.
- Strong analytical skills.
- Advertising agency experience (either directly within agencies or in partnership with them).
- Preferred Skills:
- Enterprise SAAS CSM or AM experience, with specific emphasis on Data Analytics, Cloud, Collaboration, or Identity.
- Familiarity with LiveRamp and its role in the ecosystem.
- Familiarity with Clean Room solutions, Measurement, and/or Collaboration use cases.
- Familiarity with Salesforce or other CRM software.
- Experience drafting QBRs, executive summaries, and managing renewals.
ASSUMPTION: Candidates with experience in enterprise SAAS CSM or AM roles, familiarity with LiveRamp, and relevant industry-specific skills will be well-suited for this position.
💰 Compensation & Benefits
- Salary Range: $77,000 - $90,000 per year (approximate, based on experience and internal equity).
- Benefits:
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Employee assistance program.
- Voluntary benefits.
- 401K matching plan (1:1 match up to 6% of salary).
- Employee stock purchase plan (15% discount off purchase price of LiveRamp stock).
- Paid time off, holidays, and parental leave.
- Work/life harmony, including flexible work arrangements and remote work options.
- Working Hours: Full-time, on-site in New York, with flexible work arrangements available.
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. The actual offer may vary based on the candidate's experience, skills, and internal equity.
📌 Applicant Insights
🔍 Company Context
- Industry: LiveRamp operates in the advertising services industry, focusing on data collaboration, consumer privacy, and foundational identity.
- Company Size: LiveRamp has 501-1,000 employees, providing a mid-sized company environment with ample opportunities for growth and collaboration.
- Founded: LiveRamp was founded in 2011 and is headquartered in San Francisco, California, with offices worldwide.
- Company Description: LiveRamp is the data collaboration platform for the world’s most innovative companies. A leader in consumer privacy, data ethics, and foundational identity, LiveRamp sets the new standard for building a connected customer view with unmatched clarity and context while protecting brand and consumer trust.
- Company Specialties: Data onboarding, big data, marketing technology, and digital advertising.
📊 Role Analysis
- Career Level: This role is suitable for early to mid-career professionals with 2-5 years of experience in customer success, account management, or a related field.
- Reporting Structure: The Associate Account Director will report directly to the Account Director and collaborate with cross-functional teams, including sales, marketing, and product.
- Work Arrangement: This role is primarily on-site in New York, with flexible work arrangements available.
- Growth Opportunities: As an Associate Account Director, there are opportunities to grow into a full Account Director role or explore other career paths within LiveRamp's global organization.
ASSUMPTION: This role offers strong growth potential for candidates looking to advance their careers in customer success or account management within the advertising services industry.
🌍 Location & Work Environment
- Office Type: LiveRamp's New York office is located in the heart of the city, providing a vibrant and dynamic work environment.
- Office Location(s): 225 Bush St, Flr 17, San Francisco, CA 94105, US; 25, Rue Anatole France, Levallois-Perret, Île-de-France 92300, FR
- Geographic Context: New York offers a diverse and multicultural environment, with numerous amenities and attractions for employees to enjoy.
- Work Schedule: Full-time, with flexible work arrangements available.
ASSUMPTION: LiveRamp's New York office provides a collaborative and engaging work environment, with ample opportunities for professional growth and development.
💼 Interview & Application Insights
- Typical Process: 1. Phone screen with the hiring manager. 2. On-site interview with the hiring manager and cross-functional team members. 3. Final interview with the director of customer success.
- Key Assessment Areas: Client management skills, strategic thinking, risk management, and communication abilities.
- Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills.
- Prepare examples of how you've successfully managed high-value accounts and mitigated risks.
- Familiarize yourself with LiveRamp's products and services, as well as their role in the ecosystem.
ASSUMPTION: LiveRamp's interview process is designed to assess candidates' client management skills, strategic thinking, and cultural fit within the organization.
🛠️ Tools & Technologies
- Salesforce or other CRM software
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Docs, Sheets, Slides)
- Project management tools (e.g., Asana, Trello, JIRA)
ASSUMPTION: Proficiency in CRM software, Microsoft Office Suite, and Google Workspace is essential for success in this role.
👔 Cultural Fit Considerations
- Company Values: LiveRamp values collaboration, innovation, and customer-centricity. They prioritize a diverse and inclusive work environment where employees can bring their full selves to work.
- Work Style: LiveRamp fosters a fast-paced, dynamic, and collaborative work environment. Employees are encouraged to take initiative, be proactive, and work cross-functionally to drive success.
- Self-Assessment Questions:
- How do you align with LiveRamp's values, and how have you demonstrated these values in previous roles?
- How comfortable are you working in a fast-paced, dynamic environment, and how do you adapt to change?
- How do you approach building and maintaining strong relationships with clients, and how have you handled challenging client situations in the past?
ASSUMPTION: Candidates who are strong cultural fits at LiveRamp will be proactive, collaborative, and customer-focused, with a growth mindset and a willingness to adapt to change.
⚠️ Potential Challenges
- Challenge 1: Managing high-value accounts requires strong organizational skills and the ability to balance multiple priorities.
- Challenge 2: LiveRamp's fast-paced environment may require candidates to adapt quickly and be comfortable with change.
- Challenge 3: Working with cross-functional teams may require strong communication and collaboration skills to ensure alignment and success.
- Challenge 4: The competitive nature of the advertising services industry may present unique challenges and opportunities for growth.
ASSUMPTION: Candidates who are proactive, adaptable, and strong communicators will be well-equipped to overcome these challenges and succeed in the role.
📈 Similar Roles Comparison
- Comparison point 1: Unlike traditional account management roles, this position focuses on driving client value and revenue growth through strategic planning and risk mitigation.
- Comparison point 2: LiveRamp's focus on data collaboration, consumer privacy, and foundational identity sets it apart from other advertising services companies.
- Comparison point 3: This role offers strong growth potential, with opportunities to advance to a full Account Director role or explore other career paths within LiveRamp's global organization.
ASSUMPTION: Candidates who are familiar with LiveRamp's unique offerings and the specific requirements of this role will be well-suited for success in this position.
📝 Sample Projects
- Project example 1: Developing a comprehensive account strategy for a high-value client, including performance metrics and recommendations for Business Reviews and ongoing client calls.
- Project example 2: Identifying upsell opportunities and collaborating with the Account Director to drive revenue growth for a key account.
- Project example 3: Proactively mitigating risks for a portfolio of accounts, including developing strategies to address potential challenges and ensure client success.
ASSUMPTION: Candidates who have experience managing high-value accounts, driving revenue growth, and mitigating risks will be well-prepared to succeed in these project examples.
❓ Key Questions to Ask During Interview
- Question 1: Can you describe the typical day-to-day responsibilities of an Associate Account Director at LiveRamp?
- Question 2: How does LiveRamp support the professional growth and development of its employees?
- Question 3: How does LiveRamp approach client relationships, and how do you balance client needs with business objectives?
- Question 4: How does LiveRamp collaborate with cross-functional teams to ensure client success and drive overall revenue growth?
- Question 5: How does LiveRamp measure the success of its Associate Account Directors, and what are the key performance indicators (KPIs) for this role?
ASSUMPTION: Candidates who ask thoughtful and insightful questions during the interview process will demonstrate their interest in the role and their commitment to driving success at LiveRamp.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://liveramp.wd5.myworkdayjobs.com/LiveRampCareers/job/New-York/Associate-Account-Director_JR011545).
- Tailor your resume and cover letter to highlight relevant experience and skills, with a focus on managing high-value accounts, driving revenue growth, and mitigating risks.
- Prepare examples of how you've successfully managed high-value accounts and mitigated risks in previous roles.
- Familiarize yourself with LiveRamp's products and services, as well as their role in the ecosystem.
- Follow up with the hiring manager one week after submitting your application to express your interest in the role and inquire about next steps in the interview process.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
