📌 Core Information
🔹 Job Title: Associate, Account Management
🔹 Company: Delivery Hero
🔹 Location: Taguig City, Taguig, Philippines
🔹 Job Type: Full-time
🔹 Category: Account Management
🔹 Date Posted: April 16, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing and enhancing relationships with key restaurant partners
- Negotiating participation in promotions and commercial projects
- Strategizing for continuous growth in foodpanda orders
- Educating partners on best practices for sales and operations
ASSUMPTION: This role requires a balance of strong interpersonal skills, negotiation prowess, and a deep understanding of the restaurant industry to succeed.
📋 Key Responsibilities
✅ Manage and enhance work relationships with restaurant partners
✅ Negotiate restaurant partners' participation in promotions and marketing campaigns
✅ Strategize with restaurant partners for continuous growth in foodpanda orders
✅ Educate restaurant partners on best practices to maximize sales and operations
✅ Serve as the single point of contact (SPOC) for escalations from restaurant partners
✅ Ensure restaurant partners maintain the best customer experience for their branches on foodpanda
ASSUMPTION: This role involves a significant amount of stakeholder management, requiring strong communication and interpersonal skills.
🎯 Required Qualifications
Education: Bachelor's degree
Experience: At least 2 years of account management experience, preferably from F&B or E-Commerce
Required Skills:
- Excellent interpersonal and communication skills
- Strong negotiation skills
- Ability to manage relationships and handle store-level escalations
- Pleasant personality, high level of enthusiasm, and commitment
- Team player, self-motivated, and able to work independently
- Keen interest and good understanding of the restaurant industry
- Proficiency in Microsoft Excel and/or Google Sheets
Preferred Skills:
- Fluency in English and Filipino
ASSUMPTION: While not explicitly stated, proficiency in data analysis tools may be beneficial for this role to track and analyze sales performance.
💰 Compensation & Benefits
Salary Range: PHP 35,000 - 50,000 per month (based on industry standards for 2-5 years of experience in the Philippines)
Benefits:
- Health insurance
- Employee discounts on foodpanda orders
- Opportunities for professional growth and development
Working Hours: Full-time, Monday to Friday, with occasional weekend work as needed
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the Philippines. Actual compensation may vary based on individual qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Food delivery and technology
Company Size: 10,001+ employees (global), with a significant presence in the Philippines
Founded: 2011 (as Delivery Hero), foodpanda was acquired in 2016
Company Description:
- Delivery Hero is a global leader in the food delivery sector, operating in over 70 countries worldwide
- The company focuses on building, delivering, and leading innovative solutions in the food delivery ecosystem
- Delivery Hero is publicly listed on the Frankfurt Stock Exchange and is part of the MDAX stock market index
Company Specialties:
- Online food ordering and delivery
- E-commerce and technology
- Marketing and apps
- Food tech and machine learning
- Logistics and operations
Company Website: http://www.deliveryhero.com
ASSUMPTION: Delivery Hero's global presence and extensive experience in the food delivery industry provide a robust platform for growth and learning.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement
Reporting Structure: This role reports directly to the Senior Account Manager or Team Lead
Work Arrangement: On-site, with occasional remote work possible for approved tasks
Growth Opportunities:
- Potential career progression to Senior Account Manager or Team Lead roles
- Opportunities to work on special projects and initiatives
- Access to professional development and training programs
ASSUMPTION: This role offers a clear path for career progression within the account management function.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): Taguig City, Philippines
Geographic Context:
- Taguig City is a bustling urban area with a mix of commercial and residential developments
- The city is home to numerous restaurants, shopping centers, and entertainment options
- Taguig City offers easy access to public transportation, including the MRT and BGC Bus Terminal
Work Schedule: Standard office hours, with flexibility for occasional remote work
ASSUMPTION: The Taguig City office provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager
- Final interview with the team or department head
Key Assessment Areas:
- Interpersonal and communication skills
- Negotiation skills
- Understanding of the restaurant industry
- Problem-solving and analytical skills
Application Tips:
- Highlight your relevant experience in account management, preferably within the F&B or E-Commerce sectors
- Tailor your resume to emphasize skills and experiences that match the job requirements
- Prepare examples of successful negotiations and stakeholder management experiences
ATS Keywords: Account Management, Negotiation, Interpersonal Skills, Communication Skills, Relationship Management, Sales Maximization, Operations Management, Team Player, Self-Motivated, Restaurant Industry Knowledge, Microsoft Excel, Google Sheets
ASSUMPTION: Delivery Hero's application process is competitive, and applicants should be prepared to demonstrate their skills and qualifications throughout the interview process.
🛠️ Tools & Technologies
- Microsoft Excel and/or Google Sheets
- Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: While not explicitly stated, proficiency in CRM software and project management tools may be beneficial for this role.
👔 Cultural Fit Considerations
Company Values:
- We build
- We deliver
- We lead
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on continuous improvement
- Adaptable and open to change
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable managing multiple stakeholders and handling escalations?
- Do you possess strong negotiation skills and the ability to influence others?
ASSUMPTION: Delivery Hero values candidates who are passionate, driven, and committed to delivering exceptional results.
⚠️ Potential Challenges
- Managing a large portfolio of restaurant partners, each with unique needs and requirements
- Balancing the needs of restaurant partners with the goals and objectives of foodpanda
- Adapting to a fast-paced, ever-changing work environment
- Occasional weekend work and on-call responsibilities
ASSUMPTION: This role presents unique challenges that require strong organizational skills, adaptability, and a commitment to exceptional customer service.
📈 Similar Roles Comparison
- Unlike traditional account management roles, this position focuses primarily on the restaurant partner ecosystem
- This role offers a unique blend of account management, sales, and operations responsibilities
- Career progression in this role may lead to opportunities in senior account management, team leadership, or other related functions within the food delivery industry
ASSUMPTION: While this role shares similarities with traditional account management positions, its focus on the restaurant partner ecosystem sets it apart.
📝 Sample Projects
- Developing and implementing a strategic plan to increase order volume for a high-potential restaurant partner
- Negotiating a successful marketing campaign with a group of restaurant partners to drive customer acquisition
- Analyzing sales performance data to identify trends and opportunities for growth within the restaurant partner portfolio
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and challenges faced by the Associate, Account Management.
❓ Key Questions to Ask During Interview
- How does the company support the professional development and growth of its account management team?
- What are the key priorities for this role in the first 90 days?
- How does the company measure success for this position, and what are the key performance indicators (KPIs)?
- What is the typical career path for someone in this role, and what opportunities exist for growth and advancement?
- How does the company foster a culture of collaboration and teamwork among its account management team?
ASSUMPTION: These interview questions are designed to provide insight into the company's culture, expectations, and opportunities for growth within the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant experience in account management, negotiation, and stakeholder management
- Prepare a cover letter that demonstrates your enthusiasm for the role and the food delivery industry
- Prepare examples of successful negotiations and stakeholder management experiences to discuss during the interview
- Follow up with the hiring manager one week after your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
