📌 Core Information
🔹 Job Title: Associate, Campaign Operations
🔹 Company: DoorDash
🔹 Location: Multiple locations (see below)
🔹 Job Type: Full-time
🔹 Category: Marketing
🔹 Date Posted: April 21, 2025
🔹 Experience Level: 2-3 years
🔹 Remote Status: Remote OK (multiple locations)
🚀 Job Overview
Key aspects of this role include:
- Building, testing, and launching retention marketing campaigns
- Collaborating with cross-functional teams to align on campaign goals
- Monitoring and analyzing campaign performance
- Ensuring high quality and operational efficiency in campaign delivery
- Acting as the primary point of contact for Campaign Operations with Lifecycle Marketing partners
ASSUMPTION: This role requires a strong understanding of retention marketing strategies and hands-on experience with Braze, a marketing automation platform.
📋 Key Responsibilities
✅ Build, launch, and optimize retention marketing campaigns across various channels using Braze
✅ Own the QA review process, collaborate with designers and copywriters, and build target audience segments
✅ Develop scalable workflows, processes, and best practices to ensure high-quality campaign delivery
✅ Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution
✅ Monitor and analyze campaign performance, providing insights and recommendations for future initiatives
✅ Act as the primary point of contact for Campaign Operations with Lifecycle Marketing partners
ASSUMPTION: This role requires strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Business, or a related field
Experience: 2-3 years of experience in B2B retention marketing, email marketing, or lifecycle marketing
Required Skills:
- Proven experience with Braze
- Strong analytical mindset
- Excellent interpersonal and communication skills
- Ability to interpret data and analytics to inform decisions
- Strong attention to detail and organizational skills
Preferred Skills:
- Familiarity with other marketing automation tools
- Experience with SQL or other data analysis tools
- Knowledge of marketing campaign best practices
ASSUMPTION: Candidates with experience in a similar role or relevant transferable skills may also be considered.
💰 Compensation & Benefits
Salary Range: $59,500 - $100,000 USD per year (based on location)
Benefits:
- 401(k) plan with employer matching
- Paid time off and paid sick leave
- Flexible vacation and 80 hours of paid sick time per year
- 16 weeks of paid parental leave
- Wellness benefit and commuter benefit match
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's location and experience.
📌 Applicant Insights
🔍 Company Context
Industry: DoorDash operates in the on-demand delivery and logistics industry, focusing on local economies and empowering local businesses.
Company Size: DoorDash is a large company with over 10,000 employees, offering a dynamic and fast-paced work environment.
Founded: DoorDash was founded in 2013 and has since expanded its services to include food delivery, grocery delivery, and other on-demand services.
Company Description:
- DoorDash empowers local economies by connecting merchants to consumers through its delivery platform
- The company focuses on providing exceptional customer experiences and supporting local businesses
- DoorDash is committed to growing and empowering a diverse and inclusive team
Company Specialties:
- Local Logistics
- Restaurant Delivery
- On-Demand Delivery
- eCommerce
Company Website: careersatdoordash.com
ASSUMPTION: DoorDash's large size and rapid growth provide ample opportunities for career advancement and learning.
📊 Role Analysis
Career Level: This role is an entry-level to mid-level position within the marketing operations team at DoorDash.
Reporting Structure: The Associate, Campaign Operations will report directly to the Campaign Ops Manager.
Work Arrangement: This role is remote-friendly, with the option to work from one of DoorDash's offices or remotely from a location of your choice.
Growth Opportunities:
- Potential career progression to Senior Associate or Manager roles within the Campaign Operations team
- Opportunities to work on high-impact projects and collaborate with cross-functional teams
- Access to DoorDash's learning and development resources to support professional growth
ASSUMPTION: DoorDash's fast-paced environment and commitment to employee growth make this an excellent opportunity for motivated individuals looking to advance their careers.
🌍 Location & Work Environment
Office Type: DoorDash has multiple offices across the United States and internationally, with a strong focus on remote work.
Office Location(s): Boston, MA; Chicago, IL; Atlanta, GA; Miami, FL; Denver, CO; Austin, TX; Los Angeles, CA; Seattle, WA; San Francisco, CA; Sunnyvale, CA; New York, NY
Geographic Context:
- DoorDash operates in major metropolitan areas across the United States, allowing for a diverse range of cultural experiences and work environments
- The company's remote-friendly policy enables employees to work from various locations within the United States
- DoorDash's offices are located in urban areas with access to public transportation and amenities
Work Schedule: Full-time (40 hours per week) with flexible hours and the option to work remotely
ASSUMPTION: DoorDash's remote-friendly policy and multiple office locations provide employees with the flexibility to choose a work environment that best suits their needs.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- On-site or virtual interview with the team
- Final round interview with the hiring manager or other senior team members
Key Assessment Areas:
- Technical proficiency with Braze and other marketing automation tools
- Analytical skills and data interpretation
- Communication and interpersonal skills
- Problem-solving and project management skills
- Alignment with DoorDash's company values and culture
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of retention marketing strategies and Braze platform
- Showcase your ability to manage multiple projects and work collaboratively with cross-functional teams
- Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and teamwork
ATS Keywords: Braze, marketing automation, retention marketing, campaign operations, data analysis, project management, communication, collaboration
ASSUMPTION: DoorDash's hiring process is designed to assess candidates' technical skills, cultural fit, and problem-solving abilities.
🛠️ Tools & Technologies
- Braze
- SQL or other data analysis tools
- Project management software (e.g., Asana, JIRA, Trello)
- Microsoft Office Suite or Google Workspace
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: DoorDash uses a variety of tools and technologies to support its marketing operations and campaign management processes.
👔 Cultural Fit Considerations
Company Values:
- Empower local economies
- Focus on the customer
- Act with integrity
- Be resourceful
- One DoorDash
Work Style:
- Collaborative and cross-functional teamwork
- Data-driven decision-making
- Agile and adaptable to change
- Results-oriented and focused on continuous improvement
- Strong attention to detail and commitment to quality
Self-Assessment Questions:
- How do you ensure high-quality campaign delivery and operational efficiency?
- Can you provide an example of a time when you collaborated with cross-functional teams to achieve a common goal?
- How do you approach data analysis and interpretation to inform campaign development and optimization?
ASSUMPTION: DoorDash values candidates who demonstrate strong alignment with its company values and work style preferences.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Working with cross-functional teams and stakeholders to align on campaign goals and execution
- Adapting to changes in campaign requirements or priorities
- Ensuring high-quality campaign delivery and minimizing errors
- Working in a fast-paced and dynamic environment
ASSUMPTION: DoorDash's fast-paced and collaborative work environment may present challenges for candidates who prefer a more structured or independent work setting.
📈 Similar Roles Comparison
- This role is similar to other Campaign Operations or Marketing Operations positions, but with a focus on retention marketing and hands-on experience with Braze
- Compared to other marketing roles, this position requires a strong analytical mindset and attention to detail
- Career progression in this role may lead to senior-level positions within the Campaign Operations team or related marketing functions
ASSUMPTION: Candidates with experience in similar roles or transferable skills may find this position to be a good fit for their career goals.
📝 Sample Projects
- Developing and executing a retention marketing campaign for a new product launch
- Optimizing an existing campaign to improve open rates and click-through rates
- Collaborating with the Lifecycle Marketing team to segment audiences and personalize campaign content
- Analyzing campaign performance data to identify trends and opportunities for improvement
ASSUMPTION: DoorDash's marketing operations team works on a variety of projects that require strong analytical skills, creativity, and collaboration.
❓ Key Questions to Ask During Interview
- How does the Campaign Operations team collaborate with other marketing teams to ensure campaign success?
- What are the most challenging aspects of this role, and how can I prepare to overcome them?
- How does DoorDash support the professional growth and development of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does DoorDash measure the success of its retention marketing campaigns, and what metrics are most important?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and teamwork
- Research DoorDash's company values and culture to demonstrate your fit for the role
- Follow up with the hiring manager or recruiter one week after your final interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
