Associate Director, Content Operations

📌 Core Information

🔹 Job Title: Associate Director, Content Operations

🔹 Company: Lilly

🔹 Location: Indianapolis, Indiana, United States

🔹 Job Type: Full-time

🔹 Category: Pharmaceuticals

🔹 Date Posted: April 17, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading operational strategic content supply chain planning and project execution
• Managing and improving KPIs related to quality, speed, value, and compliance
• Serving as a trusted partner to cross-functional teams and external agencies
• Ensuring timely and successful delivery of projects according to marketing needs
• Collaborating with various teams to create and maintain content supply chain workflows

ASSUMPTION: This role requires a strategic mindset, strong project management skills, and the ability to work effectively with multiple teams and stakeholders.

📋 Key Responsibilities

✅ Lead operational strategic planning and project execution across the content supply chain

✅ Manage and improve KPIs related to quality, speed, value, throughput, productivity, team health, reuse, and compliance

✅ Serve as a primary partner to cross-functional teams during business planning and coordinate across the content supply chain

✅ Review and manage scopes of work, lead prioritization discussions, and ensure the timely delivery of solutions

✅ Manage overall content operations for respective brands and optimize effectiveness across the content supply chain

✅ Conduct periodic team health discussions, identify opportunities for improvement, and drive operational KPIs

✅ Lead escalations and conflict resolution, and advocate for each brand’s unique character and quality

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication, project management, and problem-solving skills.

🎯 Required Qualifications

Education: Bachelor’s degree

Experience: 3+ years of experience working within a regulated industry (e.g., pharma) and 3+ years of relevant external or internal content supply chain experience

Required Skills:

• Project management skills
• Content supply chain workflows
• Account management and capacity management
• Strong communication and collaboration skills
• Ability to manage multiple projects simultaneously

Preferred Skills:

• Deep understanding of HCP-focused content platforms
• Experience with campaign and project management software
• Product launch experience
• Strong project management acumen
• Experience with promotional approval systems

ASSUMPTION: Candidates with experience in the pharmaceutical industry and relevant content supply chain experience are strongly preferred.

💰 Compensation & Benefits

Salary Range: $122,250 - $179,300 per year

Benefits:

• 401(k)
• Pension
• Vacation benefits
• Medical, dental, vision, and prescription drug benefits
• Flexible benefits
• Life insurance and death benefits
• Time off and leave of absence benefits
• Well-being benefits

Working Hours: Full-time, typically 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual compensation will depend on the candidate’s education, experience, skills, and geographic location.

📌 Applicant Insights

🔍 Company Context

Industry: Pharmaceutical Manufacturing

Company Size: 10,001+ employees

Founded: 1876

Company Description:

• Lilly is a global healthcare leader headquartered in Indianapolis, Indiana
• The company discovers and brings life-changing medicines to people around the world
• Lilly harnesses the power of biotechnology, chemistry, and genetic medicine to solve some of the world’s most significant health challenges

Company Specialties:

• Pharmaceutical development
• Pharmaceuticals
• Biotech and biopharmaceuticals

Company Website: www.lilly.com

ASSUMPTION: Lilly is a well-established pharmaceutical company with a strong focus on innovation and improving patients’ lives.

📊 Role Analysis

Career Level: Mid-level management

Reporting Structure: Reports to the Senior Director, Content Operations

Work Arrangement: On-site, with some travel required (0-10%)

Growth Opportunities:

• Potential advancement to a senior director role
• Expansion of responsibilities as the company grows and evolves
• Opportunities to work on different brands and therapeutic areas

ASSUMPTION: This role offers opportunities for career growth and development within Lilly’s content operations team.

🌍 Location & Work Environment

Office Type: Corporate headquarters

Office Location(s): Lilly Corporate Center, Indianapolis, Indiana 46285, US

Geographic Context:

• Indianapolis is the capital and most populous city in Indiana
• The city is known for its affordable cost of living, diverse neighborhoods, and vibrant cultural scene
• Indianapolis is home to several Fortune 500 companies and offers numerous job opportunities in various industries

Work Schedule: Full-time, typically 40 hours per week, with some flexibility for remote work

ASSUMPTION: The Indianapolis office provides a collaborative and dynamic work environment, with opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• On-site interview with the hiring team
• Final interview with the senior director
• Background check and onboarding

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Project management and organizational skills
• Communication and collaboration skills
• Understanding of the pharmaceutical industry and content supply chain
• Alignment with Lilly’s mission, values, and company culture

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills
• Demonstrate your understanding of Lilly’s mission and the role’s responsibilities
• Showcase your problem-solving skills and strategic mindset
• Prepare questions to ask during the interview to demonstrate your interest in the role and company

ATS Keywords: Content supply chain, project management, strategic planning, cross-functional collaboration, pharmaceutical industry, brand management, KPI improvement, team health, operational excellence

ASSUMPTION: Lilly’s hiring process is designed to assess candidates’ skills, experience, and cultural fit for the role and company.

🛠️ Tools & Technologies

• Project management software (e.g., Workfront, Wrike)
• Content supply chain workflow tools
• Promotional approval systems (e.g., Veeva Vault Promo Mats)
• Collaboration and communication tools (e.g., Microsoft Office, Google Workspace)

ASSUMPTION: The tools and technologies required for this role are standard in the pharmaceutical industry and can be learned with relevant experience or training.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Excellence
• Customer focus
• Inclusion
• Default to yes

Work Style:

• Collaborative and team-oriented
• Results-driven and focused on continuous improvement
• Adaptable and open to change
• Customer-centric and committed to improving patients’ lives

Self-Assessment Questions:

• Do you align with Lilly’s core values and work style?
• Are you comfortable working in a dynamic, fast-paced environment?
• Do you thrive in a collaborative, team-oriented setting?
• Are you committed to improving patients’ lives and driving operational excellence?

ASSUMPTION: Candidates who align with Lilly’s values and work style will be most successful in this role.

⚠️ Potential Challenges

• Managing multiple projects and priorities simultaneously
• Working with cross-functional teams and external agencies to meet tight deadlines
• Navigating a large, complex organization with multiple stakeholders
• Adapting to changes in the content supply chain and industry regulations
• Balancing strategic planning and day-to-day project execution

ASSUMPTION: These challenges require strong project management, communication, and problem-solving skills, as well as the ability to work effectively in a dynamic, fast-paced environment.

📈 Similar Roles Comparison

• This role is similar to a Content Operations Manager or Content Supply Chain Manager in other industries
• However, the pharmaceutical industry has unique regulations and compliance requirements
• Career paths may vary depending on the company’s size, structure, and growth opportunities

ASSUMPTION: While this role shares similarities with related positions in other industries, the pharmaceutical industry’s unique context requires specific skills and knowledge.

📝 Sample Projects

• Leading a cross-functional team to launch a new brand campaign, from strategic planning to execution
• Implementing process improvements to increase content supply chain efficiency and reduce waste
• Managing a team to update promotional materials for a brand following a label change or new indication

ASSUMPTION: These sample projects illustrate the strategic, collaborative, and operational aspects of the Associate Director, Content Operations role.

❓ Key Questions to Ask During Interview

• What are the biggest challenges facing the content supply chain for our brands?
• How does this role collaborate with other departments and external agencies?
• What are the most important qualities for success in this role?
• How does Lilly support the professional development and growth of its employees?
• What are the key priorities for this role in the first 90 days?

ASSUMPTION: Asking thoughtful, relevant questions demonstrates your interest in the role and company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills
• Prepare for behavioral and situational interview questions that assess your problem-solving skills and strategic mindset
• Research Lilly’s mission, values, and company culture to demonstrate your fit for the role
• Follow up with the hiring manager one week after your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.