Associate Director, Content Operations

📌 Core Information - Job Title: Associate Director, Content Operations - Company: Eli Lilly and Company - Location: Indianapolis, Indiana, United States - Job Type: Full-time, On-site - Category: Pharmaceuticals, Content Operations - Date Posted: April 17, 2025 - Experience Level: 5-10 years 🚀 Job Overview Key aspects of this role include: - Strategic brand planning and content supply chain management across multiple brand archetypes - Ensuring timely and successful delivery of projects according to marketing needs and objectives - Managing and improving KPIs such as quality, speed, value, throughput, productivity, team health, reuse, and compliance - Collaborating with cross-functional teams, external agencies, and vendors to drive speed and efficiency throughout the content supply chain - ASSUMPTION: This role requires a strong understanding of Lilly's products, indications, and therapeutic areas, as well as the ability to navigate a complex, regulated industry. 📋 Key Responsibilities - Serve as a trusted partner to brand, medical, legal, regulatory, external agency, Lilly Capability Center India (LCCI), Lilly Marketing Studios, and other cross-functional partners - Lead operational strategic content supply chain planning and project execution - Manage and improve KPIs throughout the content supply chain for respective brands - Connect brand strategy to project execution at a campaign level and advise brand teams on capacity and resource utilization in the blended agency model - Achieve customer experience objectives by driving speed and efficiency throughout the content supply chain - ASSUMPTION: This role involves rapid issue escalation and requires strong problem-solving skills to ensure leadership engagement in solutions and trade-off decisions across the content supply chain. - Review and manage scopes of work, coordinate with cross-functional partners to update as needed, and lead prioritization discussions - Develop initial sprint calendars and partner with promotions managers to adjust as necessary based on progress and team capacity - Act as an initial point of contact for questions about projects across the content supply chain and manage the overall content supply chain workflow - ASSUMPTION: This role requires strong communication, planning, and organizational skills to ensure the timely and successful delivery of projects according to marketing needs, objectives, and capacity. 🎯 Required Qualifications - Education: Bachelor's degree required - Experience: 3+ years of experience working within a regulated industry (e.g., pharma) and 3+ years of relevant external or internal content supply chain experience, including account management, capacity management, project management, and content supply chain workflows - Required Skills: - Strong project management skills - Ability to manage multiple projects simultaneously - Deep understanding of content supply chain workflows and associated requirements - Strong knowledge of promotional approval systems (e.g., Veeva Vault Promo Mats) - Proficiency in guiding teams to make trade-off decisions - Skill in anticipating and addressing problems - Capability to drive solutions and operational KPIs - Experience in operational strategic planning - Management of scope of work for a customer - Preferred Skills: - Deep understanding of HCP-focused content platforms (e.g., Medscape, Doximity, Epocrates) and experience planning campaigns that leverage related service offerings - Experience with campaign and project management software (e.g., Wrike, Workfront, Scope Deliver, CAP) - Product launch experience - ASSUMPTION: Candidates with experience working with internal or external agencies/vendors, procurement, and with scoping/business planning tools and techniques may have an advantage in this role. 💰 Compensation & Benefits - Salary Range: $122,250 - $179,300 per year - Benefits: - 401(k) and pension plans - Vacation benefits - Medical, dental, vision, and prescription drug benefits - Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts) - Life insurance and death benefits - Time off and leave of absence benefits - Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities) - Working Hours: Full-time, typically 40 hours per week - ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual compensation will depend on the candidate's education, experience, skills, and geographic location. 📌 Applicant Insights 🔍 Company Context - Industry: Pharmaceutical Manufacturing - Company Size: 10,001+ employees - Founded: 1876 - Company Description: Eli Lilly and Company is a global healthcare leader headquartered in Indianapolis, Indiana. They unite caring with discovery to make life better for people around the world by developing and delivering innovative medicines and therapies. - Company Specialties: Pharmaceutical Development, Pharmaceuticals, Biotech, and Biopharmaceuticals - Company Website: www.lilly.com - ASSUMPTION: Working at Eli Lilly and Company offers opportunities to collaborate with a diverse and talented team, contribute to innovative healthcare solutions, and make a positive impact on people's lives. 📊 Role Analysis - Career Level: Mid-level to senior management - Reporting Structure: Reports to the Senior Director, Content Operations - Work Arrangement: On-site, with some travel required (0-10%) - Growth Opportunities: - Potential career progression to Senior Director or other leadership roles within Content Operations or related departments - Opportunities to work on high-impact projects and collaborate with cross-functional teams - ASSUMPTION: This role offers a unique opportunity to gain experience in content supply chain management within the pharmaceutical industry and contribute to the development and delivery of innovative medicines and therapies. 🌍 Location & Work Environment - Office Type: Corporate headquarters with a blend of on-site and hybrid work arrangements - Office Location(s): Lilly Corporate Center, Indianapolis, Indiana 46285, US - Geographic Context: Indianapolis, Indiana, is a mid-sized city with a cost of living slightly below the national average. It offers a variety of cultural attractions, outdoor recreation, and a strong job market. - Work Schedule: Full-time, typically 40 hours per week, with some flexibility for remote work as needed - ASSUMPTION: Working at the Lilly Corporate Center offers a modern, collaborative work environment with access to on-site amenities and resources. 💼 Interview & Application Insights - Typical Process: 1. Online application review 2. Phone or video screen with the hiring manager 3. On-site or virtual interview with a panel of Lilly employees 4. Final interview with the senior director or another key stakeholder - Key Assessment Areas: - Problem-solving skills and strategic thinking - Project management skills and experience - Knowledge of content supply chain workflows and associated requirements - Ability to manage multiple projects simultaneously - Communication and collaboration skills - Application Tips: 1. Tailor your resume and cover letter to highlight relevant experience and skills for this role 2. Prepare for behavioral interview questions that focus on your problem-solving skills, project management experience, and ability to work collaboratively in a fast-paced environment 3. Research Eli Lilly and Company and the pharmaceutical industry to demonstrate your understanding of the company and its mission - ATS Keywords: Content Operations, Project Management, Content Supply Chain, Pharmaceutical Industry, Brand Planning, Cross-functional Teams, Strategic Planning, KPI Management, Customer Experience, Issue Resolution, Trade-off Decisions - ASSUMPTION: The application process for this role may take several weeks, and communication from the hiring team may be limited due to the high volume of applicants. Be patient and persistent in following up on your application status. 🛠️ Tools & Technologies - Workfront (project management software) - Veeva Vault Promo Mats (promotional approval system) - Microsoft Office Suite (word processing, presentation, and spreadsheet software) - ASSUMPTION: Candidates should be comfortable using project management software and other relevant tools to manage multiple projects and collaborate with cross-functional teams. 👔 Cultural Fit Considerations - Company Values: Integrity, excellence, and respect for people - Work Style: Collaborative, innovative, and results-driven - Self-Assessment Questions: 1. How do you align with Eli Lilly and Company's values of integrity, excellence, and respect for people? 2. How do you approach working collaboratively with cross-functional teams in a fast-paced environment? 3. How do you ensure the quality and readiness of content for respective brands while managing multiple projects simultaneously? - ASSUMPTION: Candidates who demonstrate a strong fit with Eli Lilly and Company's values and work style, as well as a commitment to making life better for people around the world, will be most successful in this role. ⚠️ Potential Challenges - Managing multiple projects simultaneously with varying priorities and deadlines - Navigating a complex, regulated industry and ensuring compliance with relevant standards and requirements - Collaborating effectively with cross-functional teams, external agencies, and vendors to drive speed and efficiency throughout the content supply chain - ASSUMPTION: Candidates should be comfortable working in a dynamic, fast-paced environment and have strong problem-solving skills to overcome potential challenges in this role. 📈 Similar Roles Comparison - How this role differs from related positions: - Focuses on content supply chain management and strategic brand planning, rather than day-to-day project execution or tactical content creation - Requires a strong understanding of the pharmaceutical industry and relevant regulations - Offers opportunities to work on high-impact projects and collaborate with cross-functional teams - Industry-specific context: The pharmaceutical industry is highly regulated and competitive, with a strong focus on innovation and customer experience - Career path comparison: This role offers a unique opportunity to gain experience in content supply chain management and potentially progress to senior leadership positions within the field 📝 Sample Projects - Developing and implementing a strategic content supply chain plan for a newly launched brand - Managing the content supply chain for a mature brand with multiple indications and promotional campaigns - Collaborating with cross-functional teams to optimize content reuse and improve operational efficiency across the content supply chain - ASSUMPTION: Candidates should be prepared to discuss their experience with relevant projects and provide specific examples of their problem-solving skills and ability to manage multiple projects simultaneously. ❓ Key Questions to Ask During Interview 1. How does this role fit into the broader content operations strategy for Eli Lilly and Company? 2. What are the most significant challenges facing the content supply chain for the brands I would be supporting? 3. How does the company support the professional development and growth of employees in this role? 4. What are the key priorities for the first 90 days in this role? 5. How does the company measure the success of the content supply chain, and what KPIs are most important for this role? - ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their interest in the role and commitment to driving success for Eli Lilly and Company. 📌 Next Steps for Applicants To apply for this position: 1. Submit your application through the following link: https://lilly.wd5.myworkdayjobs.com/LLY/job/US-Indianapolis-IN/Associate-Director--Content-Operations_R-85149-1 2. Tailor your resume and cover letter to highlight relevant experience and skills for this role 3. Prepare for behavioral interview questions that focus on your problem-solving skills, project management experience, and ability to work collaboratively in a fast-paced environment 4. Research Eli Lilly and Company and the pharmaceutical industry to demonstrate your understanding of the company and its mission 5. Follow up on your application status approximately one week after submission, and be persistent in your communication with the hiring team ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.