📌 Core Information
🔹 Job Title: Associate Director, Growth Enablement
🔹 Company: Kyndryl
🔹 Location: Toronto (KCA51701) HQ, Canada (Remote OK)
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: April 22, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Orchestrating and executing end-to-end sales operations rhythm
- Partnering cross-functionally to accelerate deals and identify growth opportunities
- Driving consistency and accountability in go-to-market cadence
- Optimizing sales performance frameworks and enabling high performance culture
- Ensuring timely and accurate contract registration and PO processing
ASSUMPTION: This role requires a strategic mindset, strong analytical skills, and the ability to work effectively in a matrixed, fast-paced environment.
📋 Key Responsibilities
✅ Orchestrate and execute end-to-end sales operations rhythm, including pipeline management, forecast reviews, quarterly business reviews (QBRs), and growth governance
✅ Partner with account teams to ensure sales and delivery excellence through structured play execution and continuous readiness
✅ Develop, optimize, and scale sales performance frameworks, including opportunity health, deal progression, win-loss analysis, and operational KPIs
✅ Drive consistency and accountability in go-to-market cadence, ensuring alignment between strategic objectives and tactical execution
✅ Champion tools and systems that enable visibility, predictability, and precision in sales and delivery motions
✅ Foster a culture of high performance through enablement programs, leadership coaching, and data-driven decision-making
✅ Collaborate with account partners to ensure timely and accurate contract registration and PO processing
✅ Empower account partners to strengthen client relationships through effective use of CRM tools
ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication skills to work effectively with various stakeholders.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 8+ years of experience in sales operations, GTM strategy, or business transformation roles in consulting, technology, or services firms
Required Skills:
- Proven track record of supporting large-scale sales teams and improving sales velocity, forecast accuracy, and operational hygiene
- Expertise in growth frameworks, play-based execution, pipeline governance, and strategic account support
- Strong understanding of service delivery dynamics and how to connect delivery excellence to growth outcomes
- Comfortable working in matrixed, fast-paced environments with executive-level stakeholders
- Analytical thinker with the ability to translate complex data into actionable insights
- Clear, persuasive communicator with high emotional intelligence and business acumen
- Attention to detail with the ability to ensure tasks do not fall through the cracks
Preferred Skills:
- Experience with CRM systems (e.g., Salesforce, Microsoft Dynamics)
- Familiarity with sales performance management tools (e.g., Sales Performance, Clari, Gong)
- Certifications in relevant sales operations or enablement disciplines
ASSUMPTION: While not explicitly stated, proficiency in English is likely required for this role due to the nature of the work and the company's global presence.
💰 Compensation & Benefits
Salary Range: $150,000 - $200,000 USD (Estimated based on industry standards for similar roles and experience levels)
Benefits:
- Employee Learning Programs (including certifications from Microsoft, Google, Amazon, Skillsoft, etc.)
- Volunteering Opportunities through a company-wide platform
- Diversity and Inclusion Initiatives
Working Hours: Full-time (40 hours per week) with flexible work arrangements
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual compensation may vary based on factors such as skills, qualifications, and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Kyndryl operates in the IT Services and IT Consulting industry, focusing on cloud services, enterprise data services, security and resiliency services, enterprise infrastructure services, digital workplace services, and infrastructure management for applications.
Company Size: Kyndryl is a large company with 10,001+ employees, providing ample opportunities for career growth and development.
Founded: Kyndryl was founded in 2021, making it a relatively new company with a strong focus on innovation and progress.
Company Description:
- Kyndryl designs, builds, manages, and modernizes mission-critical technology systems for the world's leading organizations
- The company focuses on creating systems in new ways, bringing in the right partners, investing in its business, and working side-by-side with customers to unlock potential
- Kyndryl's experience and expertise enable it to serve 75 of the Fortune 100 companies, with 90,000 highly skilled employees around the world
Company Specialties:
- Cloud Services for public cloud and private cloud
- Enterprise Data Services
- Security & Resiliency Services
- Enterprise Infrastructure Services
- Digital Workplace Services
- Infrastructure Management for Applications
Company Website: kyndryl.com
ASSUMPTION: Kyndryl's focus on innovation, progress, and customer success makes it an attractive employer for individuals seeking to make an impact in the technology industry.
📊 Role Analysis
Career Level: This role is at the senior management level, requiring a high degree of expertise and strategic thinking.
Reporting Structure: The Associate Director, Growth Enablement will likely report directly to the Vice President or Head of Growth Enablement and may have team members reporting to them.
Work Arrangement: This role is remote-friendly, allowing for flexible work arrangements and a better work-life balance.
Growth Opportunities:
- Progression to a Vice President or Head of Growth Enablement role
- Expansion into other areas of sales operations or enablement
- Opportunities to work on high-impact projects and drive significant business growth
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a real impact on the company's success.
🌍 Location & Work Environment
Office Type: Kyndryl's headquarters is in Toronto, with remote work arrangements available for this role.
Office Location(s): Toronto (KCA51701) HQ
Geographic Context:
- Toronto is the capital city of the province of Ontario, Canada
- The city is known for its multicultural diversity, vibrant arts scene, and strong economy
- Toronto is home to numerous Fortune 500 companies and offers ample opportunities for professional growth
Work Schedule: Full-time (40 hours per week) with flexible work arrangements
ASSUMPTION: The remote-friendly work arrangement for this role allows for a better work-life balance and the opportunity to live in various locations while still working for a global company.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- On-site or virtual interview with the team
- Final interview with the Vice President or Head of Growth Enablement
Key Assessment Areas:
- Sales operations expertise and strategic thinking
- Analytical skills and data-driven decision-making
- Communication and collaboration skills
- Cultural fit and alignment with Kyndryl's values
Application Tips:
- Highlight relevant sales operations experience and achievements in your resume
- Tailor your cover letter to demonstrate your understanding of the role and how your skills and experience make you a strong fit
- Prepare for behavioral and situational interview questions focused on sales operations, strategic planning, and problem-solving
ATS Keywords: Sales Operations, Growth Enablement, Pipeline Management, Forecast Reviews, Quarterly Business Reviews, Go-to-Market Cadence, Sales Performance Frameworks, Opportunity Health, Deal Progression, Win-Loss Analysis, Operational KPIs, Cross-Functional Collaboration, Executive Stakeholders, Analytical Skills, Data-Driven Decision-Making, High Emotional Intelligence, Business Acumen, Attention to Detail
ASSUMPTION: Kyndryl's recruitment process is designed to assess candidates' skills, experience, and cultural fit, with a focus on finding the best fit for both the company and the individual.
🛠️ Tools & Technologies
- CRM systems (e.g., Salesforce, Microsoft Dynamics)
- Sales performance management tools (e.g., Sales Performance, Clari, Gong)
- Data visualization and analytics tools (e.g., Tableau, Power BI)
- Project management tools (e.g., Asana, Trello, Jira)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the company's tech stack and the candidate's areas of expertise.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Innovation and continuous improvement
- Collaboration and teamwork
- Integrity and accountability
- Diversity, equity, and inclusion
Work Style:
- Strategic and forward-thinking
- Data-driven and analytical
- Collaborative and communicative
- Adaptable and resilient
- Results-oriented and actionable
Self-Assessment Questions:
- Do you have a proven track record of driving sales growth and improving operational efficiency in a dynamic, fast-paced environment?
- Are you comfortable working with executive-level stakeholders and collaborating cross-functionally to achieve common goals?
- Do you possess strong analytical skills and the ability to translate complex data into actionable insights?
- Are you a clear and persuasive communicator, able to influence others and drive change?
- Do you thrive in a culture that values innovation, continuous improvement, and high performance?
ASSUMPTION: Kyndryl's culture emphasizes customer-centricity, innovation, collaboration, and high performance, making it an attractive employer for individuals who share these values.
⚠️ Potential Challenges
- Managing competing priorities and stakeholders in a fast-paced, matrixed environment
- Keeping up with the latest sales operations best practices and tools
- Balancing strategic planning with day-to-day tactical execution
- Ensuring consistent and accurate data management across multiple systems and teams
- Adapting to changes in the company's go-to-market strategy or organizational structure
ASSUMPTION: These challenges are inherent to sales operations roles and can be mitigated through strong communication, collaboration, and adaptability.
📈 Similar Roles Comparison
- Unlike traditional sales operations roles, this position has a strong focus on growth enablement and strategic planning
- This role requires a higher degree of strategic thinking and analytical skills than typical sales operations positions
- Career progression in this role may lead to leadership positions in sales operations, enablement, or other related fields
ASSUMPTION: This role offers unique opportunities for growth and development, with a strong focus on strategic planning and enablement.
📝 Sample Projects
- Developing and implementing a new sales performance framework to improve forecast accuracy and operational hygiene
- Conducting a win-loss analysis to identify trends and opportunities for growth within key accounts
- Optimizing the sales operations rhythm to improve deal velocity and close rates
- Collaborating with cross-functional teams to develop and execute strategic account plans
ASSUMPTION: These sample projects demonstrate the strategic and analytical nature of the Associate Director, Growth Enablement role and the impact it can have on the company's success.
❓ Key Questions to Ask During Interview
- Can you describe the current sales operations rhythm and how this role will contribute to its optimization?
- How does this role collaborate with other functions, such as sales, marketing, and product management, to drive growth and enablement?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Kyndryl support the professional development and growth of its sales operations team members?
- What are the most significant challenges facing the sales operations function at Kyndryl, and how can this role help address them?
ASSUMPTION: Asking these questions demonstrates your interest in the role and your understanding of the strategic and collaborative nature of sales operations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant sales operations experience and achievements
- Write a cover letter that demonstrates your understanding of the role and how your skills and experience make you a strong fit
- Prepare for behavioral and situational interview questions focused on sales operations, strategic planning, and problem-solving
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
