📌 Core Information
🔹 Job Title: Associate Manager, Account Management
🔹 Company: Kaseya
🔹 Location: Vancouver, British Columbia, Canada
🔹 Job Type: On-site
🔹 Category: Software Development
🔹 Date Posted: 2025-04-22
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading and mentoring a team of account managers
- Building and maintaining strong client relationships
- Developing and executing strategies to enhance client satisfaction and retention
- Monitoring and analyzing key performance indicators (KPIs)
ASSUMPTION: This role requires a balance of leadership, strategic planning, and analytical skills to ensure team and client success.
📋 Key Responsibilities
✅ Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth
✅ Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor and primary point of contact
✅ Develop and execute strategies to enhance client satisfaction, retention, and overall account performance
✅ Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met, and implement improvement plans as needed
✅ Address and resolve any client issues or escalations in a timely and effective manner, ensuring client satisfaction
✅ Work closely with cross-functional teams to ensure alignment and deliver a seamless client experience
✅ Provide regular reports and updates to senior management on team's account status, client feedback, and team performance
✅ Identify opportunities for process improvements and best practices to enhance the efficiency and effectiveness of the account management function
✅ Offer ongoing training and development opportunities for both new and experienced employees to foster growth and ensure that goals are achieved
ASSUMPTION: The role may evolve over time as the company grows and client needs change, requiring adaptability and continuous learning.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: Proven experience in account management or new client acquisition, with at least 1-2 years in a B2B leadership or managerial role
Required Skills:
- Strong leadership, communication, and interpersonal skills
- Ability to analyze data, identify trends, and make data-driven decisions
- Proficiency in CRM software and account management tools
- Previous experience in managing IT, SaaS, or MSP clients is preferred
Preferred Skills:
- Experience in the IT or software industry
ASSUMPTION: While not explicitly stated, a background in IT or software industry is highly desirable for this role due to the nature of the clients and products.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 per year (based on industry standards for the role, experience level, and location)
Benefits:
- Commission
- Bonuses
- Equity
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The provided salary range is an estimate based on industry standards for similar roles in Vancouver. The actual salary may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Kaseya is a leading global provider of AI-powered cybersecurity and IT management software, operating in the competitive Software Development industry.
Company Size: Kaseya has 5,001-10,000 employees, providing ample opportunities for growth and career advancement.
Founded: Kaseya was founded in 2000 and has since grown into a global presence with offices in multiple countries.
Company Description:
- Kaseya offers a broad array of IT management solutions, addressing the challenges of multifunctional IT professionals through its IT Complete platform.
- The company is committed to delivering best-in-breed technologies that empower organizations to seamlessly manage IT infrastructure, secure networks, backup critical data, manage service operations, and grow their businesses.
- Kaseya's customer-centric approach and renowned support have made it a trusted partner for businesses worldwide.
Company Specialties:
- IT Automation
- Remote IT Infrastructure Management
- Systems Management Software
- IT systems management
- SaaS systems management
- RMM
- PSA
- Backup and Recovery
- SOC
- Cybersecurity
- Compliance
- and User Security
Company Website: www.kaseya.com
ASSUMPTION: Kaseya's extensive product offerings and global presence make it an attractive employer for candidates seeking growth and development opportunities.
📊 Role Analysis
Career Level: This role is suitable for mid-career professionals seeking to advance their management and leadership skills.
Reporting Structure: The Associate Manager, Account Management will report directly to the Director of Account Management and oversee a team of individual contributors.
Work Arrangement: This is a full-time, on-site position located in Downtown Vancouver, close to Robson Square.
Growth Opportunities:
- Proven performers in this role may advance to Director or Vice President of Account Management positions.
- Kaseya's fast-growing nature presents numerous internal mobility opportunities across various departments and global offices.
ASSUMPTION: Successful candidates in this role will have a strong track record of driving client success and team growth, positioning them well for future leadership opportunities.
🌍 Location & Work Environment
Office Type: Kaseya's Vancouver office is located in a modern, high-rise building in the heart of Downtown Vancouver, offering a professional and collaborative work environment.
Office Location(s): 700 – 128 West Pender Street, Vancouver, V6B 1R8, CA
Geographic Context:
- Vancouver is a vibrant, multicultural city known for its natural beauty, mild climate, and high quality of life.
- The office is conveniently located near public transportation, shopping, and dining options.
- The city offers numerous cultural attractions, outdoor activities, and recreational opportunities.
Work Schedule: The standard workweek is Monday to Friday, with core hours of 8:30 AM to 5:00 PM. However, the role may require flexibility to accommodate client needs and time zones.
ASSUMPTION: The dynamic and energetic work environment at Kaseya's Vancouver office is well-suited for candidates who thrive in fast-paced, collaborative settings.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the Talent Acquisition team
- Behavioral and situational interviews with the hiring manager and team members
- Final interview with the Director of Account Management
Key Assessment Areas:
- Leadership and management skills
- Client relationship management
- Strategic planning and problem-solving
- Data analysis and decision-making
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience in account management, leadership, and client success.
- Prepare examples of your ability to analyze data, identify trends, and make data-driven decisions.
- Demonstrate your understanding of Kaseya's products and services, and how you can contribute to the company's growth.
ATS Keywords: Account Management, Client Relationship, Strategic Planning, Performance Metrics, Issue Resolution, Collaboration, Reporting, Innovation, Data Analysis, CRM Software, Communication, Interpersonal Skills, Training, Development
ASSUMPTION: Kaseya's recruitment process is designed to assess candidates' skills and cultural fit, with a focus on behavioral and situational interviews to evaluate their ability to succeed in the role.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot, or Zoho CRM)
- Account management tools (e.g., Asana, Trello, or Monday.com)
- Data analysis and visualization tools (e.g., Excel, Google Analytics, or Tableau)
ASSUMPTION: Proficiency in CRM software and account management tools is essential for this role, as they are used daily to manage client relationships and track team performance.
👔 Cultural Fit Considerations
Company Values:
- Bold: Kaseya encourages employees to take calculated risks and challenge the status quo.
- Gritty: The company values perseverance, resilience, and a strong work ethic in the face of adversity.
- Accountable: Kaseya holds its employees responsible for their actions and decisions, fostering a culture of ownership and responsibility.
Work Style:
- Collaborative: Kaseya fosters a team-oriented work environment, with employees working closely together to achieve common goals.
- Dynamic: The company operates in a fast-paced, ever-changing industry, requiring employees to be adaptable and responsive to new challenges and opportunities.
- Energetic: Kaseya's culture is characterized by high energy, enthusiasm, and a passion for driving client success.
Self-Assessment Questions:
- Do you thrive in a dynamic, energetic work environment, and are you comfortable working in a fast-paced, collaborative setting?
- Are you able to analyze data, identify trends, and make data-driven decisions to drive client success and team growth?
- Do you have a proven track record of building and maintaining strong, long-term client relationships, and are you able to act as a trusted advisor and primary point of contact?
ASSUMPTION: Kaseya's culture is well-suited for candidates who are bold, gritty, and accountable, with a strong work ethic and a passion for driving client success in a dynamic, energetic work environment.
⚠️ Potential Challenges
- Managing a team of individual contributors may require strong leadership and communication skills to ensure high performance and professional growth.
- Building and maintaining strong, long-term client relationships may require extensive travel and flexible work hours to accommodate client needs and time zones.
- The fast-paced, ever-changing nature of the IT industry may present challenges in keeping up with new technologies and trends.
- The competitive nature of the software development industry may require continuous learning and adaptation to maintain a competitive edge.
ASSUMPTION: Successful candidates in this role will be able to navigate these challenges effectively, leveraging their leadership skills, adaptability, and passion for driving client success.
📈 Similar Roles Comparison
- Unlike other account management roles, this position requires a strong focus on strategic planning, data analysis, and team leadership to drive client success and team growth.
- In the IT industry, account management roles often require a deep understanding of the client's technology stack and the ability to provide tailored solutions to meet their unique needs.
- Career progression in account management roles may vary depending on the company's size, structure, and growth trajectory. At Kaseya, successful performers may advance to Director or Vice President of Account Management positions.
ASSUMPTION: This role offers a unique blend of leadership, strategic planning, and data analysis responsibilities, making it an attractive opportunity for candidates seeking to develop their skills in these areas.
📝 Sample Projects
- Developing and implementing a new client onboarding process to improve client satisfaction and retention
- Analyzing client data to identify trends and opportunities for upselling or cross-selling Kaseya's products and services
- Leading a team project to improve the efficiency and effectiveness of the account management function through process improvements and best practices
ASSUMPTION: These sample projects illustrate the strategic planning, data analysis, and team leadership aspects of the role, providing candidates with a clear understanding of the responsibilities and challenges they may face.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics, and how this role fits within the organization?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Kaseya support the professional development and growth of its employees?
- What are the key challenges facing the account management team, and how can this role help address them?
- How does Kaseya measure success for this role, and what metrics will be used to track performance?
ASSUMPTION: Asking these questions will help candidates better understand the role's expectations, team dynamics, and growth opportunities, enabling them to make an informed decision about their fit for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link: https://www.kaseya.com/careers/jobs/id/5523935004/?gh_jid=5523935004
- Tailor your resume and cover letter to highlight your relevant experience in account management, leadership, and client success.
- Prepare examples of your ability to analyze data, identify trends, and make data-driven decisions.
- Demonstrate your understanding of Kaseya's products and services, and how you can contribute to the company's growth.
- Follow up with Sarah Horan, Talent Acquisition Specialist, at sarah.horan@kaseya.com one week after submitting your application to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
