Associate Manager-Acquisition (Household)

📌 Core Information

🔹 Job Title: Associate Manager-Acquisition (Household)

🔹 Company: IDFC FIRST Bank

🔹 Location: Mumbai, Maharashtra, India

🔹 Job Type: Full-Time

🔹 Category: Banking

🔹 Date Posted: April 17, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acquiring new customers for the bank's savings accounts
• Identifying potential customers and contacting them through various channels
• Explaining the benefits and features of the savings products
• Closing sales and maintaining long-term customer relationships
• Ensuring high-quality customer acquisition and adherence to sales compliance

ASSUMPTION: This role requires strong sales and customer service skills, with a focus on acquiring new customers and maintaining their satisfaction.

📋 Key Responsibilities

✅ Acquire new customers for the bank's savings accounts

✅ Identify potential customers and contact them through various channels

✅ Explain the benefits and features of the savings products

✅ Close sales and maintain long-term customer relationships

✅ Ensure high-quality customer acquisition and adherence to sales compliance

✅ Assist Senior Sales Manager in catchment mapping and branch scoping exercises

✅ Provide regular feedbacks to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities

✅ Ensure adherence to sales compliance and SOPs defined by the organization

✅ Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations

✅ Regularly conduct activities in the catchment to acquire good quality, HNI customers and build a strong visibility for IDFC First Bank

✅ Work on key central Initiatives and seek regular referrals from existing customers

✅ Collaborate with other team members and support functions to provide products and service offerings to customers

ASSUMPTION: This role involves a significant amount of customer interaction and requires strong communication and sales skills.

🎯 Required Qualifications

Education: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management

Experience: 0 to 2 years of relevant experience

Required Skills:

• Customer Acquisition
• Sales
• Digital Platforms
• Customer Relationship Management
• Compliance
• Feedback
• Mapping
• Referrals
• Collaboration
• Sourcing
• Visibility
• Initiatives
• Quality Assurance
• Product Knowledge
• Market Analysis
• Communication

Preferred Skills:

• Experience in banking or financial services
• Fluency in local languages (e.g., Hindi, Marathi)

ASSUMPTION: While a Bachelor's degree in any field is required, a degree in business, finance, or a related field would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: INR 4-6 LPA (Estimated, as not provided)

Benefits:

• Medical and dental insurance
• Retirement benefits
• Employee stock options
• Performance-based bonuses
• Training and development opportunities

Working Hours: 9:00 AM to 6:00 PM, Monday to Saturday (with flexibility for field work)

ASSUMPTION: The salary range is estimated based on industry standards for a similar role in Mumbai.

📌 Applicant Insights

🔍 Company Context

Industry: Banking

Company Size: 10,001+ employees

Founded: 2015

Company Description:

• IDFC FIRST Bank is a universal bank offering a comprehensive range of services
• It follows ethical, customer-friendly, digital, and socially responsible banking principles
• The bank offers 'ZERO FEE Banking' on all savings account services

Company Specialties:

• Commercial & Wholesale Banking
• Consumer financing
• Banking Services
• Retail Banking
• Investment Banking
• Project Financing

Company Website: http://www.idfcfirstbank.com/

ASSUMPTION: IDFC FIRST Bank is a well-established bank with a strong focus on ethical and customer-friendly banking practices.

📊 Role Analysis

Career Level: Early career to mid-level

Reporting Structure: Reports to Senior Sales Manager

Work Arrangement: On-site, with flexibility for field work

Growth Opportunities:

• Progression to Senior Sales Manager or other leadership roles
• Expansion of product knowledge and expertise
• Potential to work on key central initiatives

ASSUMPTION: This role offers opportunities for career growth and development within the bank's sales and customer acquisition teams.

🌍 Location & Work Environment

Office Type: Corporate office with a branch network

Office Location(s): IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN

Geographic Context:

• Mumbai is the capital city of Maharashtra and the financial capital of India
• The Bandra-Kurla Complex is a major commercial hub in Mumbai
• The role may require travel to different catchment areas for customer acquisition

Work Schedule: Monday to Saturday, with flexibility for field work

ASSUMPTION: The work environment is corporate, with a focus on sales and customer acquisition targets.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Face-to-face interview with the hiring manager
• Final decision and offer

Key Assessment Areas:

• Sales skills and customer acquisition strategies
• Communication and interpersonal skills
• Problem-solving and analytical skills
• Adaptability and cultural fit

Application Tips:

• Highlight relevant experience and achievements in customer acquisition and sales
• Tailor your resume to emphasize skills and experiences relevant to this role
• Prepare examples of successful customer acquisition strategies and challenges overcome
• Research the company and its banking practices to demonstrate cultural fit

ATS Keywords: Customer Acquisition, Sales, Digital Platforms, Customer Relationship Management, Compliance, Feedback, Mapping, Referrals, Collaboration, Sourcing, Visibility, Initiatives, Quality Assurance, Product Knowledge, Market Analysis, Communication

ASSUMPTION: The application process may involve assessments of sales skills, communication, and cultural fit.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Salesforce
• Microsoft Office Suite
• Digital banking platforms

ASSUMPTION: The role may require the use of various tools and technologies for customer acquisition, sales tracking, and reporting.

👔 Cultural Fit Considerations

Company Values:

• Ethical banking practices
• Customer-centric approach
• Digital and socially responsible banking

Work Style:

• Target-driven and results-oriented
• Collaborative and team-focused
• Adaptable and resilient

Self-Assessment Questions:

• Do you have a proven track record in customer acquisition and sales?
• Are you comfortable working in a target-driven and results-oriented environment?
• Do you possess strong communication and interpersonal skills?

ASSUMPTION: IDFC FIRST Bank values ethical banking practices, customer-centric approaches, and digital and socially responsible banking.

⚠️ Potential Challenges

• Meeting sales targets and customer acquisition quotas
• Adapting to the competitive banking industry and market trends
• Managing customer expectations and ensuring satisfaction
• Compliance with internal and external guidelines and regulations

ASSUMPTION: This role may present challenges in meeting sales targets, adapting to market trends, and ensuring customer satisfaction.

📈 Similar Roles Comparison

• This role differs from other sales and customer acquisition positions in its focus on banking and financial services
• It offers opportunities for career growth and development within the bank's sales and customer acquisition teams
• Career paths may include progression to Senior Sales Manager or other leadership roles

ASSUMPTION: This role is unique in its focus on banking and financial services, offering opportunities for career growth and development within the bank's sales and customer acquisition teams.

📝 Sample Projects

• Developing and implementing a customer acquisition strategy for a new savings account product
• Conducting market research to identify potential customer segments and catchment areas
• Collaborating with other teams to provide products and service offerings to customers

ASSUMPTION: Sample projects may involve developing customer acquisition strategies, conducting market research, and collaborating with other teams to provide products and service offerings.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does the bank support the professional development of its employees?
• What are the most challenging aspects of this role, and how can I prepare for them?
• How does the bank measure the success of its customer acquisition strategies?
• What opportunities are there for career growth and development within the sales and customer acquisition teams?

ASSUMPTION: Key questions to ask during the interview may focus on role priorities, professional development, challenges, performance metrics, and career growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills for this role
• Prepare a cover letter explaining your interest in the role and the company
• Prepare examples of successful customer acquisition strategies and challenges overcome
• Follow up with the hiring manager within one week of submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.