Associate Principal, Strategic Account Services (Remote)

📌 Core Information

🔹 Job Title: Associate Principal, Strategic Account Services (Remote)

🔹 Company: Availity

🔹 Location: Remote - United States

🔹 Job Type: Full-Time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: 2025-04-07

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote Solely

🚀 Job Overview

Key aspects of this role include:

• Leading strategic initiatives and managing client relationships to drive Payer Solutions success
• Collaborating with cross-functional teams to optimize technology processes for payer clients
• Supporting company growth objectives through strategic planning and execution
• Providing expert guidance and industry insights to clients to drive better outcomes

ASSUMPTION: This role requires a strong balance of leadership, industry knowledge, and technical acumen to succeed.

📋 Key Responsibilities

✅ Developing and executing strategies for deploying Availity solutions to meet client needs

✅ Collaborating with senior leadership to identify growth opportunities and enhance service delivery

✅ Creating and owning a Strategic Account plan and any risk mitigation plans

✅ Valuing recognition of Availity product and services

✅ Partnering with the Sales Executive to oversee contract renewals and drive re-contracting processes

✅ Serving as the primary strategic contact for key clients, ensuring satisfaction and engagement

✅ Maintaining frequent engagement with clients

✅ Co-hosting Annual Business Reviews with Client Success Managers (CSMs)

✅ Developing strong relationships with C-suite executives and aligning solutions with strategic objectives

✅ Providing expert guidance and industry insights to clients to drive better outcomes

✅ Staying abreast of trends, regulations, and best practices in the healthcare industry

✅ Providing insights to guide product enhancements and inform company strategy

✅ Providing insight into the Product Roadmap

✅ Identifying opportunities for growth within client accounts

✅ Participating in Availity-sponsored User Group Meetings and Conferences

✅ Aligning and maintaining multiple client relationships across product streams

✅ Co-managing escalations and advocate internally for client priorities

✅ Creating relationship mappings

✅ Providing status updates on key accounts

✅ Managing the NPS stakeholder process

✅ Preparing executive-level presentations and strategic recommendations

✅ Mentoring and support team members in their professional development

✅ Fostering a culture of innovation, collaboration, and excellence within the team

✅ Collaborating closely with Sales, Product, and Marketing teams

✅ Assisting with contracting and invoicing inquiries

ASSUMPTION: This role involves a high degree of client interaction and strategic planning, requiring strong communication and leadership skills.

🎯 Required Qualifications

Education: Bachelor’s degree in Business, Healthcare Administration, Computer Science, or related field (Master’s preferred)

Experience: Minimum 7 years of experience in the healthcare technology field, or a related field

Required Skills:

• Proven track record in SaaS solution delivery, client management, and team leadership
• Strong understanding of healthcare regulations, and compliance
• Exceptional analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal abilities
• Proficient in project management methodologies and tools
• Familiarity with automation tools, analytics platforms, and healthcare IT systems

Preferred Skills:

• Strong Account Management experience in the payer/health plan space
• Healthcare Technology Experience
• Proven track record in positively impacting NPS Scores

ASSUMPTION: While a Master's degree is preferred, a Bachelor's degree with relevant experience may be considered.

💰 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Healthcare, vision, and dental benefits
• 401k match program
• Unlimited PTO and 9 paid holidays
• Education reimbursement
• Paid parental leave
• Gym membership reimbursement

Working Hours: Full-time, typically 40 hours per week, with flexibility for remote work

ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and negotiation.

📌 Applicant Insights

🔍 Company Context

Industry: Availity operates in the IT Services and IT Consulting industry, focusing on healthcare technology solutions.

Company Size: Availity has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Availity was founded in 2001, with over two decades of experience in the healthcare technology sector.

Company Description:

• Availity delivers revenue cycle and related business solutions for healthcare professionals
• Focuses on bringing the focus back to patient care by solving communication challenges in healthcare
• Facilitates billions of clinical, administrative, and financial transactions annually

Company Specialties:

• Healthcare engagement platform
• Revenue cycle management
• Health plan connectivity
• Provider data management

Company Website: http://www.availity.com

ASSUMPTION: Availity's focus on healthcare technology and patient care makes it an attractive option for professionals in the industry.

📊 Role Analysis

Career Level: This role is at the senior management level, requiring significant experience and leadership skills.

Reporting Structure: The Associate Principal reports directly to the Vice President of Strategic Account Services.

Work Arrangement: This role is remote, allowing for flexibility and work-life balance.

Growth Opportunities:

• Potential career progression to Vice President or Director level
• Expanding industry knowledge and expertise
• Developing leadership and strategic planning skills

ASSUMPTION: This role offers significant growth opportunities for the right candidate, with a clear path to advancement within the company.

🌍 Location & Work Environment

Office Type: Remote, with no physical office required for this role.

Office Location(s): Not applicable for this remote position.

Geographic Context:

• Availity has headquarters in Jacksonville, FL, and an office in Bangalore, India
• The remote nature of this role allows for flexibility in location within the United States
• Availity's remote work environment fosters a diverse and inclusive team culture

Work Schedule: Full-time, with flexible hours and the ability to work remotely

ASSUMPTION: The remote work environment at Availity promotes work-life balance and accessibility for a diverse range of candidates.

💼 Interview & Application Insights

Typical Process:

• Recruiter Recorded Video Pre-Screen
• Video Interview with Hiring Manager
• Peer Panel Video Interview
• Video Interview with VP, Strategic Account Services

Key Assessment Areas:

• Strategic planning and execution skills
• Client management and relationship-building abilities
• Industry knowledge and healthcare regulations expertise
• Leadership and team management skills

Application Tips:

• Highlight relevant experience in healthcare technology, client management, and strategic planning
• Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
• Prepare for behavioral and situational interview questions that assess your problem-solving, decision-making, and communication skills

ATS Keywords: Strategic Account Services, Payer Solutions, Client Management, Healthcare Technology, SaaS Solution Delivery, Strategic Planning, Team Leadership, Compliance, Analytics, Problem-Solving, Decision-Making, Communication, Interpersonal Skills, Project Management, Automation Tools, Analytics Platforms, Healthcare IT Systems, Account Management, SaaS Solution Delivery

ASSUMPTION: Availity's interview process is designed to assess the candidate's strategic thinking, leadership, and client management skills, with a focus on cultural fit and industry expertise.

🛠️ Tools & Technologies

• Project management tools (e.g., Asana, Jira, Trello)
• Automation tools (e.g., Python, R, Power Automate)
• Analytics platforms (e.g., Tableau, Power BI, Qlik)
• Healthcare IT systems (e.g., EHR, EMR, HIS)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the projects and clients the candidate is working with.

👔 Cultural Fit Considerations

Company Values:

• Patient-centric focus
• Innovation and continuous improvement
• Collaboration and teamwork
• Accountability and integrity
• Diversity, equity, and inclusion

Work Style:

• Remote and flexible work arrangements
• Data-driven decision-making
• Agile and adaptable approach to change
• Strong emphasis on work-life balance

Self-Assessment Questions:

• Do you have a proven track record of driving strategic initiatives and managing client relationships in a healthcare technology setting?
• Are you comfortable working remotely and managing a team in a virtual environment?
• Do you thrive in a data-driven, agile work environment, and are you able to adapt to change quickly?

ASSUMPTION: Availity's culture values innovation, collaboration, and a patient-centric focus, with a strong emphasis on work-life balance and diversity, equity, and inclusion.

⚠️ Potential Challenges

• Managing multiple client relationships and priorities simultaneously
• Navigating the complex and ever-changing healthcare industry regulations
• Balancing strategic planning and execution with day-to-day client management tasks
• Adapting to a remote work environment and maintaining productivity

ASSUMPTION: These challenges can be overcome with strong leadership, organization, and time management skills, as well as a deep understanding of the healthcare industry and its regulations.

📈 Similar Roles Comparison

• This role differs from related positions in its focus on strategic account services for payer clients, rather than provider clients
• Availity's industry-specific context and expertise in healthcare technology set it apart from other IT services and consulting firms
• Career path comparison: This role can lead to advancement to Vice President or Director level within the Strategic Account Services team or other departments within Availity

ASSUMPTION: While this role shares similarities with other strategic account management positions, its focus on the payer/health plan space and Availity's unique offerings make it a distinct opportunity.

📝 Sample Projects

• Developing and executing a strategic account plan for a major healthcare payer client
• Managing a team to optimize technology processes for multiple payer clients, resulting in improved satisfaction and NPS scores
• Collaborating with cross-functional teams to enhance Availity's product offerings based on client feedback and market trends

ASSUMPTION: These sample projects illustrate the strategic, leadership, and client management aspects of the Associate Principal role at Availity.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Strategic Account Services department?
• How does Availity support the professional development and growth of its employees?
• What are the key priorities for this role in the first 90 days, and how will success be measured?
• How does Availity foster a culture of innovation and continuous improvement?
• What are the most challenging aspects of working remotely for this role, and how does Availity support its remote employees?

ASSUMPTION: Asking these questions will help you better understand the role, the team, and the company culture, enabling you to make an informed decision about the opportunity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience in healthcare technology, client management, and strategic planning
• Prepare for the interview process by researching Availity, the role, and the industry, and practicing your responses to common interview questions
• Follow up with the recruiter after each interview stage to express your interest and reiterate your qualifications
• If invited to an on-site or final-round interview, be prepared to discuss your long-term career goals and how this role fits into your professional development plan

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.