Asst Manager Marketing OPC

📌 Core Information

🔹 Job Title: Assistant Manager Marketing OPC

🔹 Company: Hilton Grand Vacations

🔹 Location: Las Vegas, NV, USA

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: June 6, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing and directing the activities of the LM team to maximize production and efficiencies
• Recruiting, training, and mentoring new team members
• Ensuring marketing needs are met and performance standards are achieved
• Proactively seeking and scheduling workshops and training sessions
• Handling employee relations matters and managing schedules

ASSUMPTION: This role requires a balance of leadership, organizational, and interpersonal skills to manage a team and ensure marketing goals are met.

📋 Key Responsibilities

✅ Manage and direct the activities of the LM team to obtain maximum production and efficiencies

✅ Recruit and interview potential new Team Members and participate in new hire training and mentoring

✅ Proactively seek and schedule ongoing workshops and training sessions to support maximum production, team building, and culture

✅ Interact with Sales Managers and ensure all Marketing needs are met with tours at the sales gallery

✅ Participate and lead in department meetings, training sessions, and other meetings required

✅ Coordinate and lead monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)

✅ Regularly advise Manager of any relevant information in regards business needs and/or Team Members

✅ Partner with Marketing Leader to ensure accurate documentation of all Team Member issues within Marketing

✅ Partner with Marketing Manager to provide coaching and performance documentation to Team Members for performance standards, including performance reviews

✅ Handle Employee Relations matters appropriately and seek counsel from leadership/Human Resources when needed

✅ Effectively manage schedule and PTO requests to achieve department requirements

✅ Verify Policies/Procedures and Training Manuals are updated as desired by Manager/Director

✅ Meet and achieve monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and package sales

✅ Ensure all locations have current promotions and materials including gift lists, invitations, and promotional items

✅ Ability to cover shifts for absent Team Members including interacting with guests, booking of tours and selling of packages

✅ Regularly supervise marketing rep’s presentations and all customer interactions

✅ Ensure that staffing at all locations are at optimum levels based on production and departmental requirements. Ensure coverage at each location in event of call outs/shift changes

✅ Anticipate challenges and proactively problem solve with Management to mitigate effects on production

✅ Adhere to the HILTON Values, while also holding Marketing Team Members accountable to them as well

ASSUMPTION: This role involves a mix of on-site management, team leadership, and administrative tasks to ensure marketing goals are met and team members are supported.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Minimum 3 years of guest service experience with a consistent record of resolving customer service issues or vendor service issues

Required Skills:

• Proficiency with Microsoft Word, Excel, and Outlook
• Excel with interpersonal skills, oral and written communication skills
• Strong organizational skills to run multiple duties in a fast-paced work environment
• Ability to work a flexible schedule to include evenings and weekends

Preferred Skills:

• At least 3 years of branded timeshare Marketing experience
• At least 2 years of supervisory/managerial experience
• Strong ability to recruit, train and motivate Marketing professionals
• Consistent track record of success in field Marketing
• Ability to maintain a flexible and variable schedule, including evenings, weekends, and holidays based on business needs
• Proficient in Microsoft Office

ASSUMPTION: While a high school diploma is the minimum requirement, candidates with additional education or relevant certifications may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: $45,000 - $60,000 per year (Based on industry standards for Assistant Marketing Managers in the Hospitality sector in Las Vegas)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on hotel stays and other perks

Working Hours: Full-time position with a flexible schedule, including evenings, weekends, and holidays as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare marketing

Company Size: 10,001+ employees, providing ample opportunities for growth and career advancement

Founded: 1992, with a rich history in the hospitality industry

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales
• Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations offers a dynamic work environment with opportunities for growth and development within the hospitality industry.

📊 Role Analysis

Career Level: Mid-level management, with opportunities for growth into senior management or other leadership roles

Reporting Structure: This role reports directly to the Marketing Manager and oversees the LM team

Work Arrangement: On-site, with a flexible schedule that may include evenings, weekends, and holidays

Growth Opportunities:

• Advancement to Marketing Manager or other leadership roles within the Marketing department
• Expansion into other areas of the business, such as Sales or Resort Operations
• Opportunities to work at different properties or locations within the Hilton Grand Vacations portfolio

ASSUMPTION: This role offers a clear path for career growth and development within the hospitality industry.

🌍 Location & Work Environment

Office Type: On-site, with a focus on supporting marketing locations and team members in the field

Office Location(s): Las Vegas, NV, USA

Geographic Context:

• Las Vegas is a major tourist destination, offering a vibrant and dynamic work environment
• The city provides ample opportunities for networking and professional growth within the hospitality industry
• Las Vegas has a desert climate, with hot summers and mild winters

Work Schedule: Full-time, with a flexible schedule that may include evenings, weekends, and holidays as needed

ASSUMPTION: The on-site work environment in Las Vegas offers a unique and exciting setting for this role.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Hiring Manager
• On-site interview with the Hiring Manager and other team members
• Final interview with the Marketing Manager or Director

Key Assessment Areas:

• Leadership and management skills
• Interpersonal and communication skills
• Problem-solving and decision-making abilities
• Adaptability and flexibility in a fast-paced environment

Application Tips:

• Highlight relevant experience and achievements in guest service, marketing, and management
• Tailor your resume and cover letter to emphasize the required skills and qualifications for this role
• Prepare examples of your ability to manage a team, resolve customer service issues, and achieve marketing goals

ATS Keywords: Marketing Manager, Assistant Manager, Marketing, Team Management, Customer Service, Guest Service, Timeshare, Hospitality, Recruiting, Training, Mentoring, Employee Relations, Microsoft Office

ASSUMPTION: The interview process for this role will focus on assessing the candidate's leadership, management, and interpersonal skills, as well as their ability to thrive in a fast-paced, on-site environment.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, Outlook)
• Customer Relationship Management (CRM) software
• Marketing automation tools
• Project management software

ASSUMPTION: Familiarity with Microsoft Office Suite and relevant marketing tools is essential for this role.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and focused on achieving marketing goals

Self-Assessment Questions:

• Do I thrive in a fast-paced, on-site work environment?
• Am I comfortable managing a team and holding team members accountable for their performance?
• Do I have strong interpersonal and communication skills, and can I effectively resolve customer service issues?
• Am I able to maintain a flexible schedule, including evenings, weekends, and holidays as needed?

ASSUMPTION: Candidates who align with Hilton Grand Vacations' values and work style will be the best fit for this role.

⚠️ Potential Challenges

• Managing a team in a fast-paced, on-site environment can be demanding and require strong leadership and organizational skills
• The role may require working evenings, weekends, and holidays as needed, which can impact work-life balance
• Hilton Grand Vacations is a large company with a diverse workforce, which can present unique challenges in terms of communication and collaboration
• The hospitality industry is subject to fluctuations in demand, which can impact the workload and priorities of this role

ASSUMPTION: While this role presents unique challenges, it also offers opportunities for growth and development within the hospitality industry.

📈 Similar Roles Comparison

• Assistant Marketing Manager vs. Marketing Coordinator: The Assistant Marketing Manager role involves more leadership, management, and strategic decision-making, while the Marketing Coordinator role focuses more on tactical execution and support
• Hospitality industry vs. other industries: The hospitality industry is unique in its focus on customer service, guest experience, and the need to manage a diverse and dynamic workforce
• Career path comparison: The Assistant Marketing Manager role is a stepping stone to Marketing Manager or other leadership roles within the Marketing department, or to other areas of the business, such as Sales or Resort Operations

ASSUMPTION: This role offers a clear path for career growth and development within the hospitality industry.

📝 Sample Projects

• Developing and implementing a new training program for marketing team members to improve tour booking processes and customer satisfaction
• Analyzing marketing data to identify trends and opportunities for improvement, and presenting findings to the Marketing Manager and other stakeholders
• Collaborating with the Sales team to ensure marketing needs are met and tours are booked at the sales gallery

ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities for growth and development in this role.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role fit into the overall marketing strategy for the company?
• What opportunities are there for growth and development within the Marketing department or other areas of the business?
• How does the company support work-life balance for employees in this role?
• What are the biggest challenges facing the Marketing department, and how can this role help address them?

ASSUMPTION: These questions will help candidates better understand the role, the company, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through careers.hgv.com
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your ability to manage a team, resolve customer service issues, and achieve marketing goals
• Follow up with the Hiring Manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.