📌 Core Information
🔹 Job Title: Auto Claims - Virtual Supplement Writer
🔹 Company: National General (Allstate Corporation)
🔹 Location: USA - NC (Remote)
🔹 Job Type: Full-Time
🔹 Category: Insurance
🔹 Date Posted: May 27, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote (East Coast preferred)
🚀 Job Overview
Key aspects of this role include:
- Creating and auditing comprehensive estimates of damages for material damage claims
- Negotiating settlements and making settlement payments
- Evaluating settlement alternatives and ensuring regulatory compliance
- Building relationships with internal and external customers
- Providing technical assistance, training, and mentoring on material damage claims
ASSUMPTION: This role requires a strong understanding of estimating fundamentals, policy types, and regulatory compliance. Experience in auto or specialty lines is preferred.
📋 Key Responsibilities
✅ Create or audit estimates of damages on 1st and 3rd party material damage losses of all severities
✅ Possess a deep understanding of the content of all policy types written by the company
✅ Negotiate settlements, make settlement payments, and document all activities in complex files across multiple lines
✅ Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on best option
✅ Build and maintain relationships with both internal and external customers across multiple lines
✅ Provide technical assistance, training, and mentoring on material damage claims
ASSUMPTION: This role involves complex decision-making, strong communication skills, and the ability to work independently.
🎯 Required Qualifications
Education: 4-year Bachelor's Degree (Preferred)
Experience: 2 or more years of experience (Preferred)
Required Skills:
- Strong estimating fundamentals
- Deep understanding of policy types and regulatory compliance
- Excellent negotiation and communication skills
- Ability to work independently and make decisions
- Proficiency in Microsoft Office Suite
Preferred Skills:
- Experience in auto or specialty lines
- Bilingual or multilingual skills
- Certified Auto Damage Appraiser (CADA) or similar certification
ASSUMPTION: While a Bachelor's degree is preferred, an equivalent combination of education and experience may be considered.
💰 Compensation & Benefits
Salary Range: $26.20 - $38.00 hourly, based on experience and qualifications
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts on insurance products
- Tuition assistance and professional development opportunities
Working Hours: Full-time, 40 hours per week. Flexible scheduling may be available.
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Benefits may vary based on employment status and location.
📌 Applicant Insights
🔍 Company Context
Industry: National General is a subsidiary of Allstate, focusing on specialty personal lines insurance products, including auto, homeowners, and other niche insurance products.
Company Size: National General is a medium-sized company with around 6,000 employees, providing a supportive and collaborative work environment.
Founded: National General was founded in 1939 and has since grown to become a leading provider of specialty insurance products.
Company Description:
- National General offers a wide range of insurance products through a large network of independent insurance agents and directly to consumers.
- The company is committed to providing exceptional customer service and innovative insurance solutions.
- National General is an Equal Opportunity employer, offering competitive benefits and opportunities for professional growth.
Company Specialties:
- Auto Insurance
- Homeowners Insurance
- Motorcycle Insurance
- Boat Insurance
- RV Insurance
- Bundled Insurance
- Renter's Insurance
- Flood Insurance
- Roadside Assistance
- General Liability
- Annuities
Company Website: http://al.st/WelcomeLI
ASSUMPTION: National General's focus on specialty insurance products and commitment to customer service make it an attractive employer in the insurance industry.
📊 Role Analysis
Career Level: This role is an intermediate-level position, requiring a balance of technical expertise and experience.
Reporting Structure: The Virtual Supplement Writer reports directly to the Claims Manager and works closely with other claims adjusters, underwriters, and support staff.
Work Arrangement: This is a remote position, with a preference for candidates based on the East Coast. Flexible scheduling may be available.
Growth Opportunities:
- Advancement to senior claims adjuster or management positions
- Expansion of skills and knowledge through training and professional development opportunities
- Potential to work on complex or high-profile claims, leading to increased responsibility and recognition
ASSUMPTION: This role offers opportunities for career growth and professional development within the claims department and the broader insurance industry.
🌍 Location & Work Environment
Office Type: Remote (work from home)
Office Location(s): USA - NC (Remote)
Geographic Context:
- The East Coast region offers a mix of urban and rural areas, with access to various cultural, recreational, and educational opportunities.
- The remote work environment allows for flexibility and a better work-life balance.
- National General's remote work policy provides support and resources for employees working from home.
Work Schedule: Full-time, 40 hours per week. Flexible scheduling may be available.
ASSUMPTION: The remote work environment requires strong self-motivation, time management, and communication skills. Candidates should be comfortable working independently and managing their time effectively.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Structured interview with Claims Manager and/or other team members
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Technical knowledge of estimating fundamentals and policy types
- Problem-solving and decision-making skills
- Communication and negotiation skills
- Cultural fit and alignment with National General's values
Application Tips:
- Highlight relevant experience and skills in your resume and cover letter
- Prepare for behavioral and situational interview questions related to claims handling and customer service
- Research National General's company culture and values to demonstrate your fit
- Be prepared to discuss your experience with remote work and time management
ATS Keywords: Auto Claims, Virtual Supplement Writer, Estimating Fundamentals, Material Damage Claims, Negotiation, Regulatory Compliance, Customer Relationship Management, Technical Assistance, Quality Control, Training, Mentoring
ASSUMPTION: National General's application process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit. Successful candidates will demonstrate a strong understanding of claims handling and a commitment to exceptional customer service.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Claims management software (e.g., Guidewire, Duck Creek, etc.)
- Estimating software (e.g., Mitchell, CCC, etc.)
- Video conferencing tools (e.g., Zoom, Microsoft Teams, etc.)
ASSUMPTION: Proficiency in Microsoft Office Suite and claims management software is required. Familiarity with estimating software and video conferencing tools is preferred.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Integrity
- Respect
- Accountability
- Innovation
- Collaboration
Work Style:
- Self-motivated and independent
- Strong communication and interpersonal skills
- Adaptable and responsive to change
- Results-driven and focused on continuous improvement
Self-Assessment Questions:
- Do you have a strong commitment to exceptional customer service?
- Are you comfortable working independently and managing your time effectively?
- Do you thrive in a collaborative and supportive work environment?
- Are you open to feedback and continuous learning?
ASSUMPTION: National General values candidates who demonstrate a strong commitment to customer service, a collaborative work style, and a willingness to learn and adapt.
⚠️ Potential Challenges
- Handling complex or high-profile claims that require extensive negotiation and decision-making
- Managing a high volume of claims and meeting performance targets
- Adapting to changes in policy types, regulatory requirements, or industry best practices
- Working effectively in a remote environment, with limited face-to-face interaction with colleagues and customers
ASSUMPTION: These challenges can be overcome through strong technical skills, effective time management, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Compared to traditional claims adjuster roles, this position offers more flexibility and autonomy, as well as the opportunity to work from home
- In the insurance industry, this role is similar to other virtual or remote claims adjuster positions, with a focus on material damage claims
- Career progression may involve moving into senior claims adjuster or management roles, or specializing in a specific line of business
ASSUMPTION: This role offers a unique blend of flexibility, autonomy, and the opportunity to work from home, while still providing a clear path for career growth and development.
📝 Sample Projects
- Developing and implementing a new estimating process to improve accuracy and efficiency
- Conducting a comprehensive review of a high-volume of claims to identify trends and opportunities for improvement
- Collaborating with underwriters and other claims adjusters to develop and refine claims handling guidelines
ASSUMPTION: These projects demonstrate the opportunity for candidates to make a significant impact on the claims handling process and contribute to the company's overall success.
❓ Key Questions to Ask During Interview
- How does National General support the professional development and growth of its claims adjusters?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does National General ensure effective communication and collaboration among remote team members?
- What opportunities are there for specialization or advancement within the claims department?
- How does National General measure the success of its claims adjusters, and what metrics are most important?
ASSUMPTION: These questions demonstrate a candidate's interest in the role, the company, and their own professional growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare for behavioral and situational interview questions related to claims handling and customer service
- Research National General's company culture and values to demonstrate your fit
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
