Automotive Customer Service Representative/Shuttle Driver | Weekends Off | Valley Ranch (Irving)

📌 Core Information

🔹 Job Title: Automotive Customer Service Representative/Shuttle Driver

🔹 Company: Christian Brothers Automotive

🔹 Location: Irving, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing safe and reliable transportation to and from the shop for customers
• Driving the company’s branded vehicle and adhering to traffic laws
• Ensuring excellent customer service and maintaining a clean shuttle environment
• Building lasting relationships with customers through positive interaction

ASSUMPTION: This role combines elements of customer service and shuttle driving, emphasizing both safety in transportation and excellence in guest relations.

📋 Key Responsibilities

✅ Provide safe shuttle service for customers in a branded vehicle.

✅ Greet customers, check them in and out, and schedule appointments.

✅ Assist with receiving, processing parts, and running errands as needed.

✅ Maintain cleanliness and organization of the shuttle and facility.

✅ Assist with clerical tasks, such as accounts receivable and paperwork filing.

✅ Notify service manager of maintenance needs for the shuttle vehicle.

ASSUMPTION: Responsibilities suggest a diverse role requiring flexibility and multitasking ability.

🎯 Required Qualifications

Education: Not specified

Experience: Proven customer service experience required

Required Skills:

• Exceptional customer service skills
• Strong interpersonal and communication skills
• Valid state driver's license and strong driving record
• Ability to multitask in a fast-paced environment

Preferred Skills:

• Proficiency with Microsoft Office Suite
• Teamwork and safety awareness

ASSUMPTION: The job targets candidates with strong interpersonal skills and reliable driving capabilities.

💰 Compensation & Benefits

Salary Range: $16-$20 per hour, depending on experience

Benefits:

• Paid vacation and holidays
• Healthcare benefits for full-time employees
• Flexible working hours and weekends off
• Matching retirement plans for full-time employees
• Discounts on car repairs and ongoing career training

Working Hours: Monday through Friday, 7:00 a.m. – 6:00 p.m.

ASSUMPTION: The compensation package is competitive within the industry, particularly with the added flexibility and benefits offered.

📌 Applicant Insights

🔍 Company Context

Industry: Motor Vehicle Manufacturing

Company Size: 201-500 employees, which implies a medium-sized organization enabling both a community feel and structured opportunities.

Founded: 1982

Company Description:

• Fast-growing, full-service auto repair company
• Rated among the best places to work due to strong values and employee satisfaction
• Over 270 locations with significant franchise success

Company Specialties:

• Complete automotive repair
• Franchise relationships and site selection
• Real estate development

Company Website: http://www.cbac.com

ASSUMPTION: Christian Brothers Automotive leverages a strong value system and customer focus, enhancing employee engagement and customer loyalty.

📊 Role Analysis

Career Level: Entry-level but offers learning opportunities for advancement

Reporting Structure: Reports to the service manager

Work Arrangement: On-site work required, supporting customer interaction and driving duties

Growth Opportunities:

• Training programs for career advancement
• Potential transition to service advisor role
• Opportunities within the growing company network

ASSUMPTION: The job provides a strong foundation for future growth within the automotive service industry.

🌍 Location & Work Environment

Office Type: Local auto repair shop with a community focus

Office Location(s): 600 Valley Ranch Pkwy South, Irving, TX 75063

Geographic Context:

• Located in Irving, TX, a metroplex near Dallas
• Accessible transportation options and customer base
• Community-oriented environment enhancing customer relations

Work Schedule: Consistent weekday schedule with weekends off

ASSUMPTION: The location offers advantageous access for both employees and customers, fostering an engaging work environment.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Screening interview
• On-site interview with managers

Key Assessment Areas:

• Customer service skills
• Driving capability and record
• Interpersonal interaction

Application Tips:

• Highlight relevant driving and customer service experience
• Prepare examples showcasing your multitasking and problem-solving skills
• Emphasize ability to work in a team setting

ATS Keywords: Customer service, shuttle driver, automotive, multitasking, team player

ASSUMPTION: The application and interview process prioritizes assessing the candidate's service orientation and reliability.

🛠️ Tools & Technologies

• Microsoft Office Suite for clerical tasks
• Service management software for bookings
• Diagnostic tools for automotive servicing

ASSUMPTION: Adaptability to various software and service tools is integral for supporting operational efficiency.

👔 Cultural Fit Considerations

Company Values:

• Honor, integrity, and customer excellence
• Community engagement and employee appreciation

Work Style:

• Collaborative and supportive environment
• Customer-centric and service-focused approach

Self-Assessment Questions:

• Can you multitask effectively under pressure?
• Do you have a clean driving record and enjoy community interaction?
• Are you committed to providing excellent customer service?

ASSUMPTION: Emphasis on cultural fit highlights sincere service delivery aligned with core values.

⚠️ Potential Challenges

• Handling multiple responsibilities and dynamic customer requests
• Maintaining vehicle and service facility cleanliness
• Navigating customer feedback and expectations
• Working in a physically demanding environment

ASSUMPTION: Preparing for these challenges ensures effective role adaptation and customer satisfaction.

📈 Similar Roles Comparison

• Shuttle Driver vs. Service Advisor — more customer-facing and dynamic
• Customer Service Representative vs. Parts Specialist — broader interaction scope
• Automotive Service Worker vs. Mechanic — focus on logistics and customer interaction

ASSUMPTION: Differentiating factors position this role as entry-level with strong customer interface.

📝 Sample Projects

• Implementing new shuttle routes for efficiency
• Customer service improvement initiative
• Developing a scheduling system for part processing

ASSUMPTION: Projects can serve as opportunities for demonstrating initiative and operational enhancement.

❓ Key Questions to Ask During Interview

• What training opportunities exist for career advancement?
• How is employee performance assessed?
• What are the expectations for customer service excellence?
• Can you describe a typical day in this role?
• What are the immediate priorities for this position?

ASSUMPTION: Asking these questions can provide a clearer picture of expectations and growth paths.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a phone or video interview
• Review driving records for on-site interviews
• Gather references from previous roles
• Research company values and prepare personalized questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.