Automotive Service Advisor / Writer | Weekends Off | Alamo Heights / Hill Country Village

📌 Core Information

🔹 Job Title: Automotive Service Advisor / Writer

🔹 Company: Christian Brothers Automotive

🔹 Location: San Antonio, Texas, United States

🔹 Job Type: On-site

🔹 Category: Automotive Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Being the trusted point of contact for vehicle-related assistance
• Building and maintaining long-term customer relationships
• Managing repair processes and ensuring customer satisfaction
• Operating with a philosophy of integrity and transparency

ASSUMPTION: The role heavily relies on interpersonal and customer service skills due to the need to build trust and ensure satisfaction, which is essential in maintaining long-term customer relationships.

📋 Key Responsibilities

✅ Greet every guest with hospitality and respect.

✅ Present repair solutions in a clear and easy-to-understand manner.

✅ Manage workflow effectively to ensure efficiency.

✅ Sell services with integrity and honesty.

✅ Maintain a positive team atmosphere.

✅ Communicate professionally over the phone.

✅ Build relationships with customers and the team.

✅ Coordinate customer service activities.

✅ Shuttle guests as needed using company-branded vehicles.

✅ Ensure repairs meet specifications.

✅ Collaborate with team members as necessary.

ASSUMPTION: The responsibility set implies a requirement for multitasking and effective time management in a high-volume working environment to ensure smooth operations and customer satisfaction.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in an automotive customer service or sales role is required.

Required Skills:

• Customer service proficiency
• Automotive knowledge
• Effective communication skills
• Sales skills
• Teamwork and collaboration
• Problem-solving aptitude
• Time management
• Technical proficiency in Windows applications

Preferred Skills:

• Advanced sales techniques
• Proactive customer relationship management

ASSUMPTION: The required qualifications suggest an emphasis on technical proficiency and interpersonal skills, indicating that candidates should be comfortable in both digital and face-to-face environments.

💰 Compensation & Benefits

Salary Range: Not specified; typically industry standards apply.

Benefits:

• Closed weekends for work-life balance
• Team performance bonuses
• Employer-paid financial wellness programs
• Paid vacation and holidays
• Healthcare benefits
• Matching retirement plans
• Access to ongoing training and career advancement opportunities

Working Hours: Monday to Friday, 7:00 am to 6:00 pm

ASSUMPTION: While salary is unspecified, the extensive benefits package emphasizes work-life balance and employee development, which are significant attractions for potential candidates.

📌 Applicant Insights

🔍 Company Context

Industry: Motor Vehicle Manufacturing, specializing in automotive repair services.

Company Size: 201-500 employees, providing a balance between a dynamic work environment and opportunities for individual impact.

Founded: 1982

Company Description:

• Committed to integrity and superior customer service
• Expanding rapidly with over 265 stores across the United States
• Ranked highly in franchise satisfaction

Company Specialties:

• Complete automotive repair
• Franchise management and support
• Real estate development for strategic site selection

Company Website: http://www.cbac.com

ASSUMPTION: The company's values and growth trajectory suggest a stable yet evolving work environment, possibly offering career advancement opportunities aligned with company growth.

📊 Role Analysis

Career Level: Entry-level to mid-level, suitable for those starting or expanding in the automotive service field.

Reporting Structure: Reporting may be directed towards the Service Manager or Store Manager, focusing on customer service and sales metrics.

Work Arrangement: Full-time, on-site role with no weekend hours.

Growth Opportunities:

• Internal training programs for skill enhancement
• Potential for promotion to management positions
• Increased earning potential through performance bonuses

ASSUMPTION: The emphasis on continuous training and career advancement implies potential career growth paths for ambitious individuals committed to the automotive industry.

🌍 Location & Work Environment

Office Type: Automotive service center offering modern facilities

Office Location(s): Various locations in San Antonio, TX

Geographic Context:

• Located in the vibrant region of San Antonio, TX
• Proximity to Hill Country Village and Alamo Heights
• A region with growing automotive demand and diverse clientele

Work Schedule: Structured weekday schedule, encouraging work-life balance

ASSUMPTION: The office environment and geographic location suggest a dynamic customer base with varying automotive needs, providing a challenging yet rewarding working environment.

💼 Interview & Application Insights

Typical Process:

• Resume submission via online platform
• Initial phone interview to assess communication skills
• In-person interview to evaluate technical and customer service skills

Key Assessment Areas:

• Customer service competence
• Technical knowledge of automotive repair
• Ability to manage and maintain relationships with customers

Application Tips:

• Highlight relevant experience in automotive or customer service in your resume
• Prepare to discuss previous service-related roles during interviews
• Showcase your ability to work under pressure and multitask effectively

ATS Keywords: Automotive Service Advisor, Customer Service, Technical Proficiency, Integrity, Workflow Management

ASSUMPTION: The application process seems structured to identify candidates capable of delivering excellent customer service, a central tenet of the company's success.

🛠️ Tools & Technologies

• Windows-based software applications
• Automotive diagnostic tools and systems
• CBA Flywheel Learning System for training and development

ASSUMPTION: Familiarity with automotive diagnostic tools and software is likely crucial for effective performance in this role, stressing the importance of technical proficiency.

👔 Cultural Fit Considerations

Company Values:

• Honesty and integrity in all operations
• Commitment to superior customer service
• Community-focused, supporting local growth and well-being

Work Style:

• Collaborative team environment
• Emphasis on efficiency and effectiveness
• Balanced approach to work-life integration

Self-Assessment Questions:

• Are you committed to providing exceptional customer service?
• Can you uphold integrity in fast-paced environments?
• How do you handle customer challenges and technical queries?

ASSUMPTION: The cultural expectations and values align with employees who are not only proficient in their roles but also embody the company's ethos of integrity and service.

⚠️ Potential Challenges

• Meeting diverse customer expectations consistently
• Maintaining expertise in rapidly advancing automotive technologies
• Handling high-volume workflows efficiently
• Effectively balancing sales objectives with customer satisfaction

ASSUMPTION: Challenges are centered around maintaining high standards in customer service and adapting to new technologies, essential for staying competitive in the automotive service industry.

📈 Similar Roles Comparison

• Similar roles in larger automotive chains may offer more specialization, but less flexibility in processes
• Small independent garages may focus more on repairs but offer fewer career advancement opportunities
• Roles within dealerships can provide brand-specific training but might have less emphasis on broad skill development

ASSUMPTION: Compared to other automotive service roles, this position offers a balance of customer interaction, technical challenge, and career growth potential.

📝 Sample Projects

• Implementing new customer service protocols for improved satisfaction
• Developing streamlined workflow processes to enhance service efficiency
• Participating in community outreach programs showcasing company services

ASSUMPTION: Sample projects likely involve operational efficiency improvements and community engagement, reflecting the company's commitment to customer satisfaction and community presence.

❓ Key Questions to Ask During Interview

• What are the most significant challenges faced by service advisors here?
• How does the company support service advisors in continuous learning?
• What are the career advancement options within the company?
• How is success measured and rewarded in this role?
• Can you describe a typical day for a service advisor at Christian Brothers Automotive?

ASSUMPTION: Questions focus on understanding expectations, support systems, and growth opportunities, which are crucial for matching personal goals with company offerings.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant automotive and customer service experience
• Prepare for an initial phone assessment focusing on communication skills
• Be ready for an in-person interview that tests technical and interpersonal abilities
• Follow up post-interview to express continued interest and inquire about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.