📌 Core Information
🔹 Job Title: AVP, Chief of Staff, Communications, Marketing and Corporate Social Responsibility
🔹 Company: Blue Cross and Blue Shield of North Carolina
🔹 Location: Full Time Remote - North Carolina
🔹 Job Type: Full-Time
🔹 Category: Insurance
🔹 Date Posted: April 7, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Strategic support to the Chief Communications, Marketing, and Corporate Social Responsibility Officer (CCMCSRO)
- Project management and coordination of critical path meetings and projects
- Stakeholder alignment and communication across internal and external parties
- Proactive issue identification and risk mitigation
- Employee engagement strategy development and execution
ASSUMPTION: This role requires a high degree of confidentiality, flexibility, and adaptability to support the CCMCSRO effectively.
📋 Key Responsibilities
✅ Facilitate and coordinate critical path meetings for the CCMCSRO, ensuring appropriate preparation and objectives
✅ Lead and manage special projects or commitments related to the CCMCSRO's ELT and Board of Trustees responsibilities
✅ Partner with Corporate Communications to develop draft executive thought leadership communication and research
✅ Proactively identify and elevate issues that could impact the CCMCSRO's commitments, and frame ideas to resolve problems or mitigate risks
✅ Support the division's senior leadership team's communications with the CCMCSRO, ensuring critical issues are raised and decisions are made
✅ Oversee the CMCSR division's employee engagement strategy and annual engagement survey
✅ Plan and manage the weekly CMCSR SLT meetings, ensuring structure, ideation, and alignment with run-the-business goals
ASSUMPTION: This role involves a high level of autonomy and requires strong judgment, prioritization, and decision-making skills.
🎯 Required Qualifications
Education: Bachelor's degree required
Experience: Minimum of 10 years of related work experience
Required Skills:
- Strategic thinking and execution
- Exceptional project management skills
- Crisis management and issue resolution expertise
- Strong analytical and financial analysis skills
- Excellent communication and negotiation skills
- Organizational and political agility
Preferred Skills:
- Experience in a similar role or within the insurance industry
- Familiarity with Blue Cross NC's operations and culture
ASSUMPTION: Candidates with a proven track record in strategic roles, strong leadership skills, and the ability to thrive in a fast-paced environment are ideal for this position.
💰 Compensation & Benefits
Salary Range: $185,000.00 - $367,200.00 per year
Benefits:
- Annual Incentive Bonus
- 401(k) with Employer Match
- Paid Time Off
- Competitive Health Benefits
- Wellness Programs
Working Hours: Full-time, typically 40 hours per week, with flexibility to work additional hours as needed
ASSUMPTION: The salary range provided is a market-based estimate and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Blue Cross NC operates in the insurance industry, focusing on health services and insurance. The company is a not-for-profit organization with a mission to improve the health and well-being of North Carolinians.
Company Size: Blue Cross NC is a mid-sized company with 5,001-10,000 employees, providing ample opportunities for growth and development.
Founded: Blue Cross NC was founded in 1933 and is headquartered in Durham, North Carolina.
Company Description:
- Blue Cross NC is an independent licensee of the Blue Cross and Blue Shield Association
- The company serves more than 4.3 million members and employs over 5,000 people
- Blue Cross NC is committed to better health and better health care for its customers and communities
Company Specialties:
- Health Services and Insurance
Company Website: https://www.bluecrossnc.com/
ASSUMPTION: Blue Cross NC's not-for-profit status and commitment to improving the health and well-being of its members make it an attractive employer for candidates seeking to make a positive impact.
📊 Role Analysis
Career Level: This role is a senior-level position, reporting directly to the Chief Communications, Marketing, and Corporate Social Responsibility Officer.
Reporting Structure: The Chief of Staff will report directly to the CCMCSRO and work closely with the division's senior leadership team.
Work Arrangement: This is a full-time remote position, with the flexibility to work from any location within the specified regions.
Growth Opportunities:
- Potential advancement to a more general management role within Blue Cross NC
- Expanding skills and expertise in strategic planning, project management, and stakeholder communication
- Gaining exposure to various aspects of the insurance industry and corporate social responsibility initiatives
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to develop leadership and management skills and gain experience in a broad range of functional areas.
🌍 Location & Work Environment
Office Type: Full-time remote, with the option to work from any location within the specified regions.
Office Location(s): The company's headquarters is located in Durham, North Carolina.
Geographic Context:
- The role allows for remote work within the specified regions, providing flexibility for candidates to live and work in various locations
- Blue Cross NC's headquarters is located in the Research Triangle Park area of Durham, North Carolina, offering a vibrant and diverse work environment
- The company's remote work policy encourages a healthy work-life balance and supports employee well-being
Work Schedule: The work schedule is typically Monday through Friday, with the flexibility to work additional hours as needed to support the CCMCSRO's commitments.
ASSUMPTION: The remote work arrangement and flexible work schedule make this role an attractive option for candidates seeking a balance between professional growth and personal well-being.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- In-depth behavioral and situational interview with the hiring manager and other senior leaders
- Final interview with the CCMCSRO
- Background check and reference verification
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Project management and organizational skills
- Communication and interpersonal skills
- Adaptability and flexibility in a fast-paced environment
Application Tips:
- Highlight relevant experience and achievements in strategic planning, project management, and stakeholder communication
- Tailor your resume and cover letter to emphasize your fit for this role and Blue Cross NC's mission
- Prepare examples of your ability to manage critical path meetings, coordinate projects, and align stakeholders
ATS Keywords: Chief of Staff, Strategic Planning, Project Management, Stakeholder Communication, Crisis Management, Issue Resolution, Employee Engagement, Remote Work
ASSUMPTION: Blue Cross NC's hiring process is designed to assess candidates' strategic thinking, problem-solving skills, and cultural fit, with a focus on finding the best fit for both the candidate and the organization.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management software (e.g., Asana, Trello, Microsoft Project)
- Communication and collaboration tools (e.g., email, instant messaging, video conferencing)
ASSUMPTION: The tools and technologies required for this role are standard for most corporate environments and can be easily adapted by candidates with relevant experience.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Accountability
- Respect
- Excellence
- Innovation
Work Style:
- Collaborative and team-oriented
- Adaptable and flexible
- Results-driven and action-oriented
- Strong communication and interpersonal skills
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment, and can you adapt to changing priorities and demands?
- Are you an effective communicator, able to build and maintain strong relationships with internal and external stakeholders?
- Do you possess strong organizational and project management skills, with the ability to manage multiple projects and deadlines simultaneously?
ASSUMPTION: Blue Cross NC values candidates who are adaptable, collaborative, and results-driven, with a strong commitment to the company's mission and values.
⚠️ Potential Challenges
- The role requires a high degree of confidentiality and discretion, which may limit the candidate's ability to discuss certain aspects of the job with others
- The fast-paced and dynamic nature of the role may present challenges for candidates who prefer a more structured or predictable work environment
- The remote work arrangement may present challenges for candidates who prefer an on-site work environment or struggle with remote work distractions
- The role may require occasional travel to attend meetings or events, which may present challenges for candidates with personal or family commitments
ASSUMPTION: Candidates should carefully consider their personal preferences and circumstances when evaluating this role to ensure a good fit with their work style and lifestyle.
📈 Similar Roles Comparison
- This role is unique in its focus on strategic support to the CCMCSRO, with a broad range of responsibilities and a high degree of autonomy
- Similar roles in other organizations may have a more narrow focus, such as project management, stakeholder communication, or employee engagement
- Career paths for this role may lead to senior leadership positions within Blue Cross NC or other insurance organizations
ASSUMPTION: Candidates should carefully evaluate the unique aspects of this role and consider how it aligns with their career goals and aspirations.
📝 Sample Projects
- Managing a critical path meeting for the CCMCSRO with a high-profile external stakeholder, ensuring appropriate preparation and objectives are met
- Coordinating a special project or commitment related to the CCMCSRO's ELT and Board of Trustees responsibilities, aligning stakeholders and driving strategic alignment across the communications, marketing, and CSR teams
- Developing and executing an employee engagement strategy, including an annual engagement survey and targeted initiatives to improve employee satisfaction and retention
ASSUMPTION: These sample projects illustrate the breadth and depth of responsibilities for the Chief of Staff role, highlighting the strategic and operational aspects of the position.
❓ Key Questions to Ask During Interview
- How does this role support the CCMCSRO's strategic initiatives, and what are the key priorities for the first 90 days?
- What is the typical work arrangement for this role, and how does it balance remote work with on-site collaboration?
- How does Blue Cross NC support the professional development and growth of its employees, particularly in this role?
- What are the key challenges facing the communications, marketing, and CSR teams, and how can this role help address them?
- How does Blue Cross NC foster a culture of innovation and excellence, and what opportunities are there for the Chief of Staff to contribute to this culture?
ASSUMPTION: These key questions help candidates gain a deeper understanding of the role, the company culture, and the opportunities for professional growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, emphasizing your fit for this role and Blue Cross NC's mission
- Prepare examples of your ability to manage critical path meetings, coordinate projects, and align stakeholders
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
