📌 Core Information
🔹 Job Title: B2B Account Specialist
🔹 Company: Bolt Technology
🔹 Location: Vilnius, Lithuania
🔹 Job Type: Full-time, Permanent
🔹 Category: Business Development
🔹 Date Posted: April 16, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Hybrid (3 days in the office)
🚀 Job Overview
Key aspects of this role include:
- Managing a portfolio of clients and proactively engaging with them to provide assistance and support.
- Addressing clients’ queries and feedback to deliver tailored solutions that exceed expectations.
- Advising customers on optimal use cases to ensure their continued satisfaction and retention.
- Identifying opportunities to enhance the product and service usage among the client base.
ASSUMPTION: This role requires strong communication skills, proactive problem-solving, and a customer-centric mindset.
📋 Key Responsibilities
✅ Manage a portfolio of clients, proactively engaging with them through communication and visits to provide assistance and support.
✅ Promptly address clients’ queries, emails, and calls while listening attentively to their feedback to deliver tailored solutions that exceed expectations.
✅ Take ownership of advising customers on optimal use cases to ensure their continued satisfaction and retention.
✅ Strategically identify opportunities to enhance the product and service usage among the client base and pioneer innovative approaches to enhance client experience and streamline service delivery.
✅ Develop and execute monthly account plans to drive consistent volume growth from existing clients while efficiently managing the flow of accounting documents and materials.
✅ Collaborate with the Sales team to onboard new clients and manage existing ones.
ASSUMPTION: This role involves a high degree of client interaction and requires strong organizational skills to manage multiple accounts effectively.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: At least 1 year of experience in Account Management or similar
Required Skills:
- Proven track record of driving sales and increasing business volume with existing clients
- Strong communication skills in English and Lithuanian
- Proactive problem-solving and solution-oriented mindset
- Ability to work independently and manage multiple accounts
Preferred Skills:
- Experience with CRM software
- Familiarity with the mobility or tech industry
ASSUMPTION: While a Bachelor's degree is preferred, relevant experience may be considered equivalent.
💰 Compensation & Benefits
Salary Range: €2,200 - €3,300 per month (gross) with additional quarterly bonuses contingent upon goal achievement
Benefits:
- Stock Options
- Wellness Perks
Working Hours: Full-time (40 hours/week) with a hybrid work arrangement (3 days in the office)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Lithuania.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, focusing on mobility, ride-hailing, micro-mobility, and food tech
Company Size: 1,001-5,000 employees (globally)
Founded: 2013, with headquarters in Tallinn, Estonia
Company Description:
- Bolt is a fast-growing tech company making cities for people, not cars
- Operates in over 600 cities across 50+ countries, supporting millions of customers and drivers
- Offers a range of mobility services, including ride-hailing, scooters, e-bikes, and food delivery
Company Specialties:
- Technology and software development
- Mobility and transportation
- Food tech
Company Website: bolt.eu
ASSUMPTION: Bolt's rapid growth and global presence offer exciting career opportunities for the right candidate.
📊 Role Analysis
Career Level: Early to mid-career, with opportunities for growth and development
Reporting Structure: Reports directly to the B2B Team Lead
Work Arrangement: Hybrid (3 days in the office, 2 days remote)
Growth Opportunities:
- Progression to a Senior Account Specialist or Team Lead role
- Expansion into new markets or product lines
- Cross-functional collaboration and learning opportunities
ASSUMPTION: This role offers a clear career path for motivated and successful candidates.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with a focus on employee well-being
Office Location(s): Vilnius, Lithuania
Geographic Context:
- Vilnius is the capital and largest city of Lithuania, with a population of around 550,000
- Known for its historic old town, vibrant cultural scene, and growing tech industry
- Offers a high quality of life, with affordable living costs compared to other European capitals
Work Schedule: Monday to Friday, with flexible hours and the ability to work remotely 2 days per week
ASSUMPTION: The hybrid work arrangement allows for a good balance between collaboration and remote work.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the Hiring Manager
- On-site or virtual interview with the B2B Team Lead and a member of the HR team
- Final decision and offer
Key Assessment Areas:
- Communication skills and customer focus
- Problem-solving and analytical skills
- Cultural fit and alignment with Bolt's values
Application Tips:
- Tailor your resume to highlight relevant experience and skills for this role
- Prepare examples of how you've successfully managed client relationships and driven sales growth
- Demonstrate your understanding of Bolt's mission and values in your cover letter
ATS Keywords: Account Management, Client Engagement, Sales Improvement, Relationship Building, Project Ownership, Strategic Planning
ASSUMPTION: Bolt's hiring process is designed to assess cultural fit and technical competencies, with a focus on finding the best candidate for the role.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used may vary depending on the team and region.
👔 Cultural Fit Considerations
Company Values:
- Make it happen
- Be bold
- Focus on the user
Work Style:
- Collaborative and team-oriented
- Results-driven and proactive
- Customer-centric and user-focused
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment?
- Are you comfortable working with a diverse range of clients and stakeholders?
- Do you have a proven track record of driving results and exceeding targets?
ASSUMPTION: Bolt values a strong cultural fit and looks for candidates who align with their mission and values.
⚠️ Potential Challenges
- Managing a large portfolio of clients effectively may require strong organizational skills
- Dealing with client feedback and resolving issues may sometimes be challenging
- Working in a hybrid environment may require additional self-motivation and time management skills
- Bolt's rapid growth and expansion may present unique challenges and opportunities
ASSUMPTION: These challenges can be overcome with strong problem-solving skills, adaptability, and a customer-centric mindset.
📈 Similar Roles Comparison
- Compared to other Account Specialist roles, this position offers a higher degree of autonomy and responsibility
- Bolt's global presence and rapid growth provide unique opportunities for career development and advancement
- This role requires a stronger focus on sales and business development compared to more traditional account management positions
ASSUMPTION: This role offers a unique blend of account management, sales, and business development responsibilities.
📝 Sample Projects
- Developing and implementing a client retention strategy for a key account
- Collaborating with the product team to gather and prioritize client feedback for new feature development
- Creating and executing a targeted marketing campaign to drive client engagement and usage of Bolt's products
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and initiatives that an Account Specialist at Bolt might undertake.
❓ Key Questions to Ask During Interview
- How does Bolt support the professional development and growth of its Account Specialists?
- What are the key priorities for this role in the first 90 days?
- How does Bolt measure the success of its Account Specialists, and what are the key performance indicators (KPIs) for this role?
- What opportunities are there for collaboration and learning from other teams within Bolt?
- How does Bolt foster a customer-centric culture, and what resources are available to support Account Specialists in delivering exceptional client experiences?
ASSUMPTION: Asking these questions demonstrates your interest in the role and provides valuable insights into Bolt's culture and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant experience and skills for this role
- Prepare examples of how you've successfully managed client relationships and driven sales growth in your cover letter
- Demonstrate your understanding of Bolt's mission and values in your cover letter
- Follow up with the Hiring Manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
