📌 Core Information
🔹 Job Title: Bilingual Account Specialist - High Risk Collections
🔹 Company: BMO
🔹 Location: REMOTE/TELETRAVAIL, ON, CAN
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: 2025-04-14
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote (Canada)
🚀 Job Overview
Key aspects of this role include:
- Collaborating in the review and evaluation of delinquent accounts for collections opportunities
- Providing exceptional customer service and building trust through expertise and responsive service
- Advising customers on payment strategies and products that meet their objectives
- Executing established loss mitigation processes for high-risk accounts
- Handling incoming calls and providing advice related to payments and collections strategies
ASSUMPTION: This role requires a balance of customer service, sales, and collections skills. The ideal candidate will have experience in a similar role or a related field, with a strong focus on customer service and sales.
📋 Key Responsibilities
✅ Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities
✅ Understands customer needs and provides collections-related sales and service to BMO customers or prospects
✅ Advises customers on payment strategies and products that meet their objectives
✅ Fulfills sales and service activities for the customer in accordance with approved procedures
✅ Supports areas such as coaching and training, quality audits, vendor management, and credit collection disputes
ASSUMPTION: This role involves a high volume of customer interactions and requires strong communication, problem-solving, and organizational skills.
🎯 Required Qualifications
Education: Post-secondary degree in a related field of study (desirable)
Experience: Typically between 2 - 3 years of relevant experience
Required Skills:
- Bilingual communication skills in English and French
- Strong customer service and sales skills
- Knowledge of federal, state/provincial, and local laws pertaining to consumer collections
- Knowledge of BMO products and services
- Analytical and problem-solving skills
- Organization skills
- Collaboration and team skills
Preferred Skills:
- Experience in a similar role or related field
- Knowledge of competitive marketplace and trends in product offerings
ASSUMPTION: While a post-secondary degree is desirable, relevant experience and a strong skill set may be considered in lieu of formal education.
💰 Compensation & Benefits
Salary Range: $35,700.00 - $66,100.00 per year
Benefits:
- Health Insurance
- Tuition Reimbursement
- Accident Insurance
- Life Insurance
- Retirement Savings Plans
Working Hours: Full-time, with a standard workweek of 35-40 hours
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Actual compensation may vary based on factors such as location, skills, experience, and education.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 10,001+ employees
Founded: 1817
Company Description:
- BMO is a leading North American financial services provider
- Offers a full range of personal and commercial banking, wealth management, and investment banking products and services
- Committed to helping customers at every stage of their financial lives
Company Specialties:
- Personal Banking
- Commercial Banking
- Wealth Management
- Capital Markets
- Asset Management
Company Website: http://www.bmo.com
ASSUMPTION: BMO is a well-established and reputable financial institution with a strong presence in North America. They offer a comprehensive range of financial services and are committed to providing exceptional customer service.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: Reports to the Collections Manager
Work Arrangement: Remote (Canada)
Growth Opportunities:
- Progression to senior roles within the collections department
- Cross-functional opportunities within BMO's diverse range of financial services
- Professional development and training opportunities
ASSUMPTION: This role offers opportunities for career growth and development within BMO's collections department and across the broader organization.
🌍 Location & Work Environment
Office Type: Remote (Canada)
Office Location(s): REMOTE/TELETRAVAIL, ON, CAN
Geographic Context:
- BMO is headquartered in Toronto, ON, with operations across Canada and the United States
- The role requires strong communication skills and the ability to work effectively in a remote environment
- BMO offers a flexible and inclusive work environment
Work Schedule: Full-time, with a standard workweek of 35-40 hours
ASSUMPTION: The remote work arrangement requires strong self-motivation, time management, and communication skills.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Behavioral and technical interviews
- Final round interview with the hiring manager
Key Assessment Areas:
- Customer service skills
- Sales and collections skills
- Problem-solving and analytical skills
- Communication and interpersonal skills
Application Tips:
- Highlight relevant experience and skills in your resume and cover letter
- Demonstrate your understanding of BMO's products and services and the collections process
- Prepare examples of how you have handled difficult customer situations in the past
ATS Keywords: Bilingual, Account Specialist, Collections, Customer Service, Sales, Problem Solving, Analytical Skills
ASSUMPTION: BMO uses an Applicant Tracking System (ATS) to manage job applications. Including relevant keywords in your resume and cover letter can help your application get noticed.
🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software
- Collections software and platforms
- Microsoft Office Suite
ASSUMPTION: The specific tools and technologies used may vary depending on the department and role within BMO.
👔 Cultural Fit Considerations
Company Values:
- Customer Focus
- Integrity
- Respect
- Accountability
- Inclusion
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on achieving targets
- Adaptable and responsive to change
Self-Assessment Questions:
- Do you have strong customer service and sales skills?
- Are you comfortable working in a remote environment?
- Do you thrive in a target-driven and collaborative work environment?
ASSUMPTION: BMO values diversity, inclusion, and collaboration. Candidates who align with these values and work styles are more likely to succeed in the organization.
⚠️ Potential Challenges
- Handling difficult customer situations and collections-related issues
- Meeting sales and collections targets in a remote work environment
- Adapting to changes in collections processes and procedures
- Managing a high volume of customer interactions and transactions
ASSUMPTION: These challenges require strong communication, problem-solving, and adaptability skills.
📈 Similar Roles Comparison
- Compared to other collections roles, this position has a stronger focus on sales and customer service
- BMO offers a comprehensive range of financial services, providing opportunities for career growth and development
- This role requires a higher level of bilingual communication skills than many other collections positions
ASSUMPTION: This role offers a unique blend of sales, customer service, and collections skills, with opportunities for career growth and development within BMO.
📝 Sample Projects
- Developing and implementing a customer retention strategy for high-risk accounts
- Analyzing collections data to identify trends and make data-driven recommendations
- Collaborating with internal stakeholders to improve collections processes and procedures
ASSUMPTION: These projects demonstrate the range of responsibilities and skills required for this role.
❓ Key Questions to Ask During Interview
- Can you describe a typical day in this role?
- How does this role contribute to BMO's overall collections strategy?
- What opportunities are there for professional development and growth within this role?
- How does BMO support work-life balance for remote employees?
- What is the team structure and dynamic within the collections department?
ASSUMPTION: These questions demonstrate your interest in the role and provide insight into the work environment and company culture.
📌 Next Steps for Applicants
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
