📌 Core Information
🔹 Job Title: Brand Quality Manager - Propulsion
🔹 Company: General Motors
🔹 Location: Warren, Michigan, United States
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Automotive, Quality Management
🔹 Date Posted: May 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Hybrid: 3 days on-site per week)
🚀 Job Overview
Key aspects of this role include:
- Identifying and assessing quality and durability issues in propulsion systems
- Driving issue resolution through cross-functional collaboration
- Managing field communications and supporting service teams
- Monitoring warranty data and field reports for proactive trend identification
- Championing customer and dealer feedback in warranty reviews
ASSUMPTION: This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively across multiple teams and functions.
📋 Key Responsibilities
✅ Identify and assess quality and durability issues using various data sources and field cases
✅ Drive issue resolution by collaborating with Design Release Engineers, QRD teams, Supplier Quality Engineers, Supply Chain, Purchasing, and Leadership
✅ Manage field communications, including Technical Service Bulletins, Preliminary Information bulletins, emerging issues videos, Global Connect messages, and Tech Link articles
✅ Support GM field personnel, call centers, dealers, and service teams in resolving product service and technical issues efficiently
✅ Monitor warranty data and field reports to proactively identify trends and facilitate solutions
✅ Ensure timely documentation of issues in PRTS while keeping stakeholders informed
✅ Champion customer and dealer feedback during Warranty Work Cell reviews and special part return evaluations
✅ Lead Warranty Waste Reduction and Avoidance initiatives, tracking impact and improvements
✅ Participate in warranty review and teardown meetings, providing updates on quality issues and resolution progress
✅ Engage in CPIT meetings, contributing to continuous process improvement and technical excellence
ASSUMPTION: This role requires strong problem-solving skills, attention to detail, and the ability to manage multiple projects simultaneously.
🎯 Required Qualifications
Education: Bachelor’s degree in Engineering, Automotive Technology, or a related field
Experience: 3+ years of experience in automotive service and parts business, with direct involvement in dealer and field service operations
Required Skills:
- Proven ability to collaborate and influence across functions and organizations
- Strong analytical, communication, and interpersonal skills
- Experience working cross-functionally and cross-culturally
- Exceptional multitasking and project management skills
Preferred Skills:
- Some exposure to propulsion systems
- Exceptional communication skills in oral and written formats
- Strong decision-making abilities
- Expertise in managing multiple assignments
- In-depth knowledge of product development, warranty processes, and service operations
ASSUMPTION: Candidates with experience in automotive propulsion systems and familiarity with warranty processes will have a competitive advantage in this role.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 per year (Estimated based on industry standards for this role and experience level)
Benefits:
- Paid time off including vacation days, holidays, and parental leave
- Healthcare, dental, vision, and life insurance plans
- Company and matching contributions to 401K savings plan
- Global recognition program
- Tuition assistance and student loan refinancing
- Discount on GM vehicles for employees, family, and friends
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for this role and experience level. The actual salary may vary based on the candidate's qualifications and the company's internal compensation structure.
📌 Applicant Insights
🔍 Company Context
Industry: Motor Vehicle Manufacturing
Company Size: 10,001+ employees (Large enterprise)
Founded: 1908 (Over 115 years ago)
Company Description:
- General Motors (GM) is an American multinational corporation engaged in automobile manufacturing and sales
- GM's vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion
- GM offers a wide range of vehicles under various brands, including Chevrolet, Buick, Cadillac, and GMC
Company Specialties:
- Automotive manufacturing
- Automotive engineering
- Automotive sales and marketing
- Automotive research and development
Company Website: www.gm.com
ASSUMPTION: Working for a large, established company like GM offers opportunities for career growth, stability, and exposure to diverse projects and teams.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: This role reports to the Brand Quality Propulsion Manager
Work Arrangement: Hybrid (3 days on-site per week)
Growth Opportunities:
- Potential advancement to senior roles within the Brand Quality team or related functions
- Opportunities to work on diverse projects and gain experience in various aspects of automotive quality management
- Possibility to transition to other departments or brands within GM
ASSUMPTION: This role offers opportunities for professional growth and development within a large, established organization.
🌍 Location & Work Environment
Office Type: Corporate headquarters
Office Location(s): Warren, Michigan
Geographic Context:
- Warren, Michigan, is a suburb of Detroit, offering a mix of urban and suburban living
- The area has a diverse range of neighborhoods, schools, and recreational activities
- Warren is home to several major automotive manufacturers, including GM
Work Schedule: Full-time (40 hours per week), with flexible hours based on project needs
ASSUMPTION: Working in Warren, Michigan, offers opportunities to live in a diverse, automotive-focused community with easy access to Detroit's cultural and entertainment offerings.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with a HR representative
- On-site or virtual interview with the hiring manager and/or team members
- Background check and reference check (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Problem-solving skills and analytical thinking
- Communication and interpersonal skills
- Collaboration and teamwork
- Adaptability and flexibility in a dynamic work environment
- Knowledge of automotive propulsion systems and warranty processes
Application Tips:
- Highlight relevant experience in automotive service and parts business
- Emphasize strong analytical, communication, and interpersonal skills
- Tailor your resume and cover letter to showcase your fit for this specific role
- Prepare examples of your problem-solving skills and ability to manage multiple projects
ATS Keywords: Product Quality, Reliability, Durability, Issue Remediation, Analytical Skills, Communication Skills, Interpersonal Skills, Project Management, Collaboration, Leadership, Adaptability, Customer Feedback, Warranty Processes, Technical Excellence, Continuous Improvement, Service Operations
ASSUMPTION: Tailoring your application to highlight relevant skills and experiences will increase your chances of success in the interview process.
🛠️ Tools & Technologies
- PRTS (Product Quality Issue Tracking System)
- Warranty Parts Center reviews
- Warranty data and field case management tools
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Microsoft Project, Asana, JIRA)
ASSUMPTION: Familiarity with relevant tools and technologies will be beneficial for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Integrity: We act with honesty and transparency in all our interactions
- Excellence: We strive for the highest standards in everything we do
- Inclusion: We foster an environment where everyone feels valued and respected
Work Style:
- Collaborative: We work together to achieve common goals
- Adaptable: We embrace change and continuously improve our processes
- Customer-focused: We prioritize customer needs and satisfaction
Self-Assessment Questions:
- Do you align with GM's values of integrity, excellence, and inclusion?
- Are you comfortable working in a hybrid environment, with 3 days on-site per week?
- Do you have a customer-focused mindset and the ability to work collaboratively with diverse teams?
ASSUMPTION: Assessing your fit with GM's values and work style will help you determine if this role is the right fit for you.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Working with diverse teams and stakeholders across various functions and organizations
- Adapting to a dynamic work environment with changing priorities and deadlines
- Navigating a large, established organization with complex processes and structures
ASSUMPTION: Being aware of potential challenges and proactively seeking support when needed will help you succeed in this role.
📈 Similar Roles Comparison
- Compared to other quality management roles, this position focuses specifically on propulsion systems
- In the automotive industry, propulsion systems are critical components of vehicle performance and efficiency
- Career progression in this role could lead to senior positions within the Brand Quality team or related functions
ASSUMPTION: Understanding the unique aspects of this role and its comparison to similar positions will help you make an informed decision about your career path.
📝 Sample Projects
- Identifying and addressing a recurring issue with battery durability in electric vehicles
- Collaborating with cross-functional teams to improve the reliability of transmission systems
- Developing and implementing a warranty waste reduction initiative to reduce costs and improve customer satisfaction
ASSUMPTION: Familiarizing yourself with sample projects relevant to this role will help you prepare for the responsibilities and challenges you may face.
❓ Key Questions to Ask During Interview
- What are the most pressing quality and durability issues currently facing the propulsion systems team?
- How does this role collaborate with other teams and functions within GM?
- What are the key priorities for the Brand Quality Propulsion team in the first 90 days?
- How does GM support the professional development and growth of employees in this role?
- What is the work-life balance like for employees in this hybrid position?
ASSUMPTION: Asking thoughtful questions during the interview process will demonstrate your interest in the role and help you make an informed decision about your future with GM.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your problem-solving skills and ability to manage multiple projects
- Follow up with the hiring manager one week after submitting your application to express your interest and inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
