📌 Core Information
🔹 Job Title: Brand Technology Specialist
🔹 Company: Neighborly®
🔹 Location: Remote - Texas, USA
🔹 Job Type: Full-Time
🔹 Category: Brand Technology
🔹 Date Posted: June 19, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote (Texas, USA)
🚀 Job Overview
Key aspects of this role include:
- Collaborating with the team to define the appropriate tech stack and provide strategic direction for platforms.
- Evaluating new software platforms and managing relationships with technology partners.
- Creating and organizing training materials and leading internal and external trainings.
- Utilizing various technologies to present data and provide business insights to brand leaders.
- Overseeing and managing both internal and external technology platforms.
ASSUMPTION: This role requires a balance of technical expertise and strong communication skills to collaborate effectively with both technical and non-technical stakeholders.
📋 Key Responsibilities
✅ Collaborate with the team to define the appropriate tech stack and provide strategic direction for platforms deployed by the RBW brand.
✅ Evaluate new software platforms to determine viability of implementation throughout the brand, as well as projected ROI to be realized by the end users.
✅ Manage relationships with technology partners to ensure alignment with brand priorities and a high level of franchise owner satisfaction.
✅ Create and organize training materials and sessions for all existing and new platforms and manage training library for internal and external users.
✅ Lead internal and external trainings on existing and new platforms.
✅ Utilize various technologies and systems to present data and provide business insights to brand leaders to solve complex business problems.
✅ Oversee and manage both internal and external technology platforms to ensure seamless integration functionality and performance.
✅ Manage brand data set as appropriate to ensure accurate and timely access to data for the entire RBW operations team.
ASSUMPTION: This role may require occasional travel to attend training sessions or meet with technology partners.
🎯 Required Qualifications
Education: Bachelor degree preferred
Experience: 2+ years of experience in technology management or related IT field is preferred.
Required Skills:
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams, PowerPoint).
- Familiarity with managing different types of technology such as Fusion/DASH, QuickBooks and other related platforms.
Preferred Skills:
- Experience with CRM software.
- Knowledge of franchise management systems.
ASSUMPTION: While not explicitly stated, experience with CRM software and franchise management systems would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $60,000 - $80,000 per year (Based on industry standards for a Brand Technology Specialist with 2-5 years of experience in the United States)
Benefits:
- Competitive pay commensurate with experience
- Full-time schedule: Monday – Friday, 8 AM to 5 PM (local time)
- Benefits package including health, dental, and vision insurance, 401(k) with company match, and paid time off
- Equity and annual bonus opportunities
- Perks: Paid holidays, recess breaks, wellness programs
Working Hours: 40 hours per week, with flexibility for occasional overtime as needed
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Brand Technology Specialist with 2-5 years of experience in the United States. The actual salary may vary based on the candidate's qualifications and the company's internal compensation structure.
📌 Applicant Insights
🔍 Company Context
Industry: Consumer Services, specifically home and business services
Company Size: 1,001-5,000 employees, with a global presence and over 4,500 franchise owners
Founded: 1981, with over 40 years of experience in the home services industry
Company Description:
- Neighborly is a hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses.
- The company is focused on strategic innovation and building the future of home and business services.
- Neighborly offers a wide range of services, including plumbing, electrical, HVAC, painting, and more, through its various brands.
Company Specialties:
- Home services
- Business services
- Franchise management
- Brand innovation
Company Website: www.neighborlybrands.com
ASSUMPTION: Neighborly's extensive experience and wide range of services make it a stable and well-established company in the home services industry.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement within the company
Reporting Structure: The Brand Technology Specialist will report directly to the Brand Technology Manager and work closely with the RBW brand team
Work Arrangement: Remote, with occasional travel required for training sessions and meetings with technology partners
Growth Opportunities:
- Advancement to a senior-level role within the technology department
- Expansion into other brands within the Neighborly portfolio
- Potential to take on additional responsibilities and manage a team
ASSUMPTION: Neighborly's focus on strategic innovation and growth provides ample opportunities for career advancement within the company.
🌍 Location & Work Environment
Office Type: Remote, with occasional travel required
Office Location(s): Texas, USA
Geographic Context:
- Texas is a large state in the southern United States, with a diverse range of landscapes and cultures
- The remote work arrangement allows for flexibility in living and working arrangements
- Neighborly's global presence provides opportunities for international travel and collaboration
Work Schedule: Full-time, with occasional overtime as needed
ASSUMPTION: The remote work arrangement may require self-motivation and strong communication skills to maintain productivity and collaboration with team members.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- Technical assessment or case study
- Final interview with the brand technology manager and other team members
Key Assessment Areas:
- Technical skills and knowledge
- Problem-solving abilities
- Communication and collaboration skills
- Alignment with company values and culture
Application Tips:
- Highlight relevant experience and skills in your resume and cover letter
- Prepare for technical assessments by brushing up on your software evaluation and management skills
- Research Neighborly's brands and services to demonstrate your understanding of the company and its mission
ATS Keywords: Brand Technology, Software Evaluation, Technology Management, Training Development, Data Management, Business Insights, Technology Integration, Franchise Management, CRM, Microsoft Office Suite
ASSUMPTION: Neighborly's application process may vary depending on the specific brand and role for which you are applying.
🛠️ Tools & Technologies
- Microsoft Office Suite (Outlook, Excel, Word, Teams, PowerPoint)
- CRM software (e.g., Salesforce, HubSpot)
- Franchise management systems (e.g., FranConnect, FranchiseBlast)
- Various technology platforms and systems (e.g., Fusion/DASH, QuickBooks)
ASSUMPTION: The specific tools and technologies used may vary depending on the needs of the RBW brand and the company as a whole.
👔 Cultural Fit Considerations
Company Values:
- Respect
- Integrity
- Customer Focus
- Having Fun in the Process
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on continuous improvement
- Adaptable and open to change
Self-Assessment Questions:
- Do you thrive in a collaborative, team-oriented environment?
- Are you results-driven and focused on continuous improvement?
- Are you adaptable and open to change?
ASSUMPTION: Neighborly's company values and work style are essential for maintaining a positive and productive work environment.
⚠️ Potential Challenges
- Occasional travel may be required for training sessions and meetings with technology partners
- The role may involve managing multiple projects and priorities simultaneously
- The remote work arrangement may require self-motivation and strong communication skills
- The home services industry can be unpredictable, with fluctuating demand and customer needs
ASSUMPTION: These challenges can be overcome with strong communication, time management, and adaptability skills.
📈 Similar Roles Comparison
- Brand Technology Specialist vs. IT Project Manager: Both roles involve managing technology projects and collaborating with stakeholders, but the Brand Technology Specialist role is more focused on brand-specific technology and less on overall IT infrastructure
- Brand Technology Specialist vs. Software Developer: While both roles involve working with software, the Brand Technology Specialist role is more focused on evaluating, managing, and training users on software platforms, rather than developing software from scratch
- Career Path: The Brand Technology Specialist role can lead to advancement within the technology department or expansion into other brands within the Neighborly portfolio
ASSUMPTION: These comparisons provide a general overview of how the Brand Technology Specialist role compares to similar roles in the industry.
📝 Sample Projects
- Evaluating and implementing a new CRM software platform to improve franchise owner satisfaction and data management
- Developing and leading training sessions for franchise owners and employees on new and existing technology platforms
- Managing and optimizing the brand's data set to ensure accurate and timely access to data for the entire RBW operations team
ASSUMPTION: These sample projects provide a glimpse into the types of tasks and responsibilities the Brand Technology Specialist may be expected to perform.
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing the RBW brand in terms of technology, and how does this role address them?
- How does this role collaborate with other departments and brands within Neighborly?
- What opportunities are there for growth and advancement within the technology department and the company as a whole?
- How does Neighborly support work-life balance for remote employees?
- What are the most important qualities and skills for success in this role?
ASSUMPTION: These questions can help applicants better understand the role, the company, and the opportunities for growth and success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Customize your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for technical assessments by brushing up on your software evaluation and management skills
- Research Neighborly's brands and services to demonstrate your understanding of the company and its mission
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
