Business Account Manager - Arnotts

📌 Core Information

🔹 Job Title: Business Account Manager - Arnotts

🔹 Company: Dermalogica

🔹 Location: Dublin, Dublin, Ireland

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving retail growth and customer satisfaction through personalized skincare journeys.
• Performing treatments and creating care programs combining treatments and homecare products.
• Organizing and ensuring successful booking of in-store events and masterclasses.
• Demonstrating and maintaining high standards of service and personal grooming.

ASSUMPTION: The job involves both managing business account activities and hands-on skincare roles, indicating a dual focus on both customer engagement and business development.

📋 Key Responsibilities

✅ Guide customers through personalized skincare regimens.

✅ Design treatment plans involving in-store services and homecare.

✅ Motivate and inspire teams to surpass sales targets.

✅ Coordinate and conduct successful retail events and classes.

✅ Maintain Dermalogica's high service and grooming standards.

✅ Work independently as the sole operator at a sales counter.

ASSUMPTION: Responsibilities include both strategic planning for customer engagement and operational tasks within the retail setting.

🎯 Required Qualifications

Education: Level 3 in Beauty Therapy is essential; Level 4 is preferred.

Experience: At least 2-year management experience, ideally within retail.

Required Skills:

• Beauty Therapy knowledge
• Customer service excellence
• Sales management and motivation
• Event organization skills

Preferred Skills:

• Microneedling and Chemical Peels proficiency
• Creative customer engagement strategies

ASSUMPTION: Candidates with a passion for skincare and experience in retail are best suited for this role.

💰 Compensation & Benefits

Salary Range: €30,000 - €32,000 annually

Benefits:

• Private Healthcare with Laya Healthcare
• 5% pension contribution
• Monthly product allocation and discounts on brands
• Professional development opportunities

Working Hours: 40 hours per week, following retail operational hours.

ASSUMPTION: Compensation includes both salary and benefits that emphasize personal and professional growth, aligning with Dermalogica's commitment to employee development.

📌 Applicant Insights

🔍 Company Context

Industry: Personal Care Product Manufacturing

Company Size: 201-500 employees, indicative of a mid-sized, agile company.

Founded: Professional-grade skincare since 1986

Company Description:

• Leading professional skincare brand
• Hands-on personalized skincare solutions
• Professional-grade skincare education and product innovation

Company Specialties:

• Skin health
• Post-graduate education
• Professional skincare

Company Website: http://www.dermalogica.com

ASSUMPTION: Dermalogica's focus on professional development and personalized skincare sets it apart in the industry, encouraging applicants with a similar passion for innovation and customer engagement.

📊 Role Analysis

Career Level: Mid-level position, suitable for those with existing management experience.

Reporting Structure: Reports to the Regional Sales Manager and collaborates with other managerial roles such as the Retail Training Manager.

Work Arrangement: On-site, at the Arnotts location in Dublin.

Growth Opportunities:

• Access to continuous learning and development platforms
• Potential for progression within Dermalogica's retail and management sectors
• Engagement with innovative product trials

ASSUMPTION: This role offers growth through expanded responsibilities, learning, and being at the forefront of new product launches.

🌍 Location & Work Environment

Office Type: Retail counter within Arnotts department store

Office Location(s): Centrally located in Dublin, Dublin, Ireland

Geographic Context:

• Located in a bustling retail environment
• Accessible public transportation in Dublin
• Proximity to other retail and commercial activity

Work Schedule: Aligns with retail hours, requiring flexibility for events and peak retail periods.

ASSUMPTION: The environment is fast-paced, requiring adaptability and a proactive approach to customer interactions.

💼 Interview & Application Insights

Typical Process:

• Submit online application
• Initial phone screening with HR
• On-site interview involving practical demonstrations

Key Assessment Areas:

• Customer service proficiency
• Beauty therapy technical skills
• Sales and event management acumen

Application Tips:

• Highlight previous management and customer service experience
• Emphasize passion for skincare and continuous learning
• Showcase creativity in customer engagement strategies

ATS Keywords: Beauty Therapy, Sales Management, Retail Growth, Skin Care, Customer Engagement

ASSUMPTION: Candidates should tailor resumes to reflect the alignment with Dermalogica’s brand values and expectations.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Beauty therapy tools specific to Dermalogica treatments
• Event management software for planning in-store activities

ASSUMPTION: Familiarity with technology and tools to facilitate customer interactions and analyze sales data is crucial.

👔 Cultural Fit Considerations

Company Values:

• Commitment to education and individual growth
• High standards of product and service innovation
• Passion for driving skin health improvements

Work Style:

• Innovative and customer-focused approach
• Independent and self-motivated work ethic
• Adaptability in dynamic retail environments

Self-Assessment Questions:

• Do you have a proactive approach to sales and customer service?
• Can you motivate and develop a sales team effectively?
• Are you passionate about skincare and continuous learning?

ASSUMPTION: Candidates aligning with Dermalogica's collaborative and educational culture will find this role fulfilling and engaging.

⚠️ Potential Challenges

• Balancing hands-on treatments with sales management duties
• Ensuring consistent high-quality customer experience
• Navigating retail peak periods and logistics for events
• Staying updated with industry trends and product innovations

ASSUMPTION: The dual nature of the role in management and on-the-ground engagement may require strategic time management and prioritization skills.

📈 Similar Roles Comparison

• Retail Manager roles with a focus on beauty product sales
• Beauty Consultant positions emphasizing customer personalized service
• Account Manager roles within luxury retail environments

ASSUMPTION: A comparable role might exist within other high-end skincare or beauty firms, particularly where customer engagement and sales are closely integrated.

📝 Sample Projects

• Organizing and executing a store-wide skincare event
• Creating a customer loyalty program focusing on skincare health
• Developing a new team training module for skincare treatments and sales techniques

ASSUMPTION: The role allows for creative project management and strategy development, primarily in customer engagement and team development.

❓ Key Questions to Ask During Interview

• What are the specific expectations for the Business Account Manager in Arnotts?
• How is success measured in both sales and customer satisfaction?
• What training opportunities are available for new product lines?
• How are collaborations across different Dermalogica teams facilitated?
• What support does Dermalogica provide for professional development?

ASSUMPTION: Clarifying specifics around expectations, successes, and team dynamics will ensure alignment with the role’s responsibilities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure you have updated your resume to reflect key skills relevant to the posting.
• Prepare for a face-to-face interview that may include practical demonstrations.
• Follow up post-interview with a thank you note highlighting your interest in the role.
• Join skincare seminars and workshops to enhance knowledge and stay current.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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