📌 Core Information
🔹 Job Title: Business Account Manager - John Lewis, Cheltenham
🔹 Company: Dermalogica
🔹 Location: Cheltenham, Gloucestershire, United Kingdom
🔹 Job Type: On-site
🔹 Category: 💼 Account Management
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: Not specified
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Empowering and educating customers to achieve excellent skincare results
- Connecting with customers through personalized skincare journeys
- Driving retail growth and meeting business targets
- Being a role model in skincare treatments and retail execution
ASSUMPTION: Experience in the skincare industry is beneficial due to the need for an understanding of skincare products and treatments.
📋 Key Responsibilities
✅ Guide customers through personalized skincare journeys, from initial consultation to ongoing care.
✅ Perform skincare treatments and establish skincare programs that include both in-store treatments and home care.
✅ Innovate and implement new event ideas to drive customer engagement and retail growth.
✅ Organize in-store events such as masterclasses to enhance customer learning and sales.
✅ Regularly perform treatments to maintain personal skills and demonstrate excellence.
✅ Provide training and support to team members to ensure expertise in new innovations.
✅ Maintain grooming standards that reflect the Dermalogica brand.
ASSUMPTION: This role may involve flexible hours, including evenings or weekends, due to in-store events and promotions.
🎯 Required Qualifications
Education: Essential Level 3 in Beauty Therapy with Facial Electricals; Level 4 qualification preferred (Microneedling and Chemical Peels).
Experience: At least 2 years of management experience, ideally in retail.
Required Skills:
- Exceptional customer service and communication skills
- Ability to motivate and inspire a team
- Creative thinking for event planning and execution
Preferred Skills:
- Advanced skincare treatment knowledge
- Experience in organizing retail events and promotions
ASSUMPTION: Candidates should have a strong passion for skincare and a willingness to learn and adapt to new beauty trends.
💰 Compensation & Benefits
Salary Range: £27,000 - £29,000 (depending on qualifications), with uncapped commission and quarterly bonuses.
Benefits:
- Private health care with Vitality and Medicash
- Life insurance with various health and wellbeing services
- Company pension contributions and pension advisory access
- Birthday day off and five paid sick days per year
- Monthly product allocations and discounts on Unilever Prestige Brands
- Opportunities for career growth and access to development platforms
- Office treats such as free ice cream and complimentary skin treatments
Working Hours: Not specified
ASSUMPTION: The role includes benefits aligned with industry standards, reflecting the company’s investment in employee wellbeing and satisfaction.
📌 Applicant Insights
🔍 Company Context
Industry: Personal Care Product Manufacturing, focused on professional skin care products.
Company Size: 201-500 employees, providing a tight-knit work environment with potential for individual impact.
Founded: 1986
Company Description:
- Globally recognized as the number 1 professional skincare brand.
- Offers specialized education and services for skincare professionals.
- Innovates with a strong emphasis on education, personalization, and human touch.
Company Specialties:
- Skin health
- Post-graduate education
- Professional skin care
- Skincare solutions
Company Website: http://www.dermalogica.com
ASSUMPTION: Dermalogica's focus on education implies a commitment to employee development and learning opportunities within the company.
📊 Role Analysis
Career Level: Mid-level management role suited for candidates with some management experience.
Reporting Structure: Likely reports to the District Sales & Education Manager and Retail Training Manager.
Work Arrangement: On-site, customer-facing role at the John Lewis Cheltenham location.
Growth Opportunities:
- Potential to progress into higher managerial positions within Dermalogica or Unilever Prestige.
- Access to continuous professional development and training programs.
- Opportunity to specialize in advanced skincare techniques.
ASSUMPTION: Opportunities for growth are emphasized due to the company's investment in training and employee development.
🌍 Location & Work Environment
Office Type: Retail and customer engagement-oriented environment within a major department store (John Lewis).
Office Location(s): Cheltenham, Gloucestershire, United Kingdom
Geographic Context:
- Cheltenham is known for its affluent customer base, ideal for beauty and wellness services.
- Accessibility to public transport and central amenities in Cheltenham.
- Local culture emphasizes luxury and quality, aligning with Dermalogica's brand values.
Work Schedule: Not specified, but likely aligns with retail hours and may include weekends.
ASSUMPTION: The job's location in a prominent retail setting assists in customer engagement and brand visibility.
💼 Interview & Application Insights
Typical Process:
- Initial application through the company website or recruitment portal.
- Screening call or video interview with HR or recruitment team.
- In-person interview possibly including a skills demonstration or role-play.
Key Assessment Areas:
- Skincare product knowledge and technical expertise
- Customer service and communication skills
- Creativity in event planning and executing on-brand activities
Application Tips:
- Highlight relevant skincare and retail experience in your application.
- Showcase your passion for Dermalogica's mission and values.
- Emphasize any experience with beauty therapy or advanced skincare techniques.
ATS Keywords: Business Account Manager, skincare, retail management, beauty therapy, sales growth
ASSUMPTION: The hiring process values practical demonstration of skills and alignment with company culture as much as technical qualifications.
🛠️ Tools & Technologies
- Product knowledge systems for skincare education
- Customer relationship management (CRM) platforms
- Retail and point-of-sale software
ASSUMPTION: Familiarity with retail technologies and CRM tools is advantageous due to the customer-focused aspect of the role.
👔 Cultural Fit Considerations
Company Values:
- Commitment to education and personal development
- Prioritization of personalized customer experiences
- Emphasis on innovation and excellence in skincare
Work Style:
- Customer-centric with a focus on service excellence
- Collaborative and supportive team environment
- Dynamic and adaptable to changing retail landscapes and consumer needs
Self-Assessment Questions:
- Do you have a genuine passion for skincare and customer service?
- Can you inspire and motivate a team to achieve excellence?
- Are you adaptable and willing to embrace new training and skills?
ASSUMPTION: Candidates who thrive in dynamic, high-energy environments and can build customer rapport will excel at Dermalogica.
⚠️ Potential Challenges
- Meeting and exceeding sales targets consistently
- Navigating a competitive retail environment
- Balancing customer service with administrative responsibilities
- Staying updated with industry trends and new product knowledge
ASSUMPTION: The role is demanding with high expectations on both sales and customer service fronts, requiring a balanced approach to leadership and personal performance.
📈 Similar Roles Comparison
- Role at Dermalogica emphasizes educational and consultative sales, unlike straightforward sales roles.
- Other retail management positions may not include as much emphasis on beauty therapy expertise.
- Industry focus on skincare provides specialized professional development opportunities.
ASSUMPTION: Comparison with similar roles highlights Dermalogica’s focus on combining sales expertise with deep product knowledge.
📝 Sample Projects
- Development of a customer loyalty program to enhance repeat clientele
- Implementation of in-store educational workshops for customers
- Creation and execution of a retail event tie-in with new product launches
ASSUMPTION: Projects will often involve collaboration with cross-functional teams and integrating brand ethos into customer interactions.
❓ Key Questions to Ask During Interview
- What training and development resources does Dermalogica provide?
- Can you describe the team dynamic at the Cheltenham location?
- How does the company measure success for this role?
- What opportunities for advancement does Dermalogica offer?
- What are the current challenges faced by this location?
ASSUMPTION: Candidates should seek clarity on the company's commitment to professional growth and the specific expectations for the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the company website: Apply Here
- Prepare to discuss how your experience aligns with Dermalogica's values and mission.
- Highlight specific examples of your achievements in skincare retail.
- Be prepared to demonstrate your knowledge of skincare treatments.
- Ensure your qualifications and certifications are readily available for review.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
