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📌 Core Information
🔹 Job Title: Business Account Manager - Silverburn, Glasgow
🔹 Company: Dermalogica
🔹 Location: Glasgow City, United Kingdom
🔹 Job Type: On-site
🔹 Category: 💼 Account Management
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: Not Specified
🔹 Remote Status: Not Specified
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Empowering and educating customers to enhance their skincare journey.
- Executing treatments as comprehensive skincare programs.
- Driving retail growth and hosting engaging in-store events.
- Providing training and education to the team to uphold service standards.
ASSUMPTION: The role likely focuses on customer interaction and sales in a retail environment due to its emphasis on educating customers and retail growth.
📋 Key Responsibilities
✅ Advise, listen, and connect with customers, personalizing their skincare experience.
✅ Develop treatment plans and educate on recommended homecare products.
✅ Motivate and support the team to achieve location targets and KPIs.
✅ Organize fully booked in-store events, including masterclasses.
✅ Regularly perform services to the highest standards and assist with training.
✅ Ensure compliance with grooming standards and represent the Dermalogica brand.
ASSUMPTION: Responsibilities suggest a significant focus on customer service excellence and sales growth, typical for a retail management role.
🎯 Required Qualifications
Education: Level 3 Beauty Therapy with Facial Electricals (essential). Level 4, including Microneedling and Chemical Peels, preferred or funded by Dermalogica if not yet obtained.
Experience: At least 2 years of management experience in a retail environment.
Required Skills:
- Strong communication and interpersonal skills.
- Ability to create engaging, customer-centric environments.
- Strong knowledge of skincare techniques and treatments.
Preferred Skills:
- Creative thinking with an ability to develop new event ideas.
- Passion for skincare and ability to inspire others.
ASSUMPTION: Dermalogica emphasizes both technical expertise and management experience, hinting at the dual focus on education and leadership skills.
💰 Compensation & Benefits
Salary Range: £24,000 - £27,000 plus uncapped commission and quarterly bonuses.
Benefits:
- Private Healthcare and vitality with Medicash.
- Life insurance with additional health and wellbeing benefits.
- Company pension contribution and access to a pension adviser.
- Additional perks such as product discounts and personal development opportunities.
Working Hours: Typically retail, possibly including weekends and holidays.
ASSUMPTION: The comprehensive benefits package indicates a commitment to employee wellbeing and satisfaction, enhancing the appeal of the role.
📌 Applicant Insights
🔍 Company Context
Industry: Personal Care Product Manufacturing
Company Size: 201-500 employees; midsize companies often provide opportunities for both individual impact and team collaboration.
Founded: Not Specified
Company Description:
- Pioneers in professional-grade skincare since 1986.
- Global leader in skincare education and professional development.
- Emphasis on personalized skincare treatments and holistic health.
Company Specialties:
- Skin health
- Post-graduate education
- Professional skincare
Company Website: http://www.dermalogica.com
ASSUMPTION: With a strong foundation in education and innovation, Dermalogica likely fosters a supportive environment for personal and professional growth.
📊 Role Analysis
Career Level: Mid to senior-level role with an emphasis on leadership and education.
Reporting Structure: Reports to District Sales & Education Manager or Retail Training Manager.
Work Arrangement: Primarily on-site, indicative of in-person customer engagement and store management.
Growth Opportunities:
- Access to advanced skincare training.
- Potential for promotion within Dermalogica's retail and education divisions.
- Experience in event planning and innovative marketing strategies.
ASSUMPTION: The structure suggests significant opportunities for advancement within both corporate and educational sectors at Dermalogica.
🌍 Location & Work Environment
Office Type: Retail counter environment.
Office Location(s): Silverburn shopping center, Glasgow.
Geographic Context:
- Located in a bustling retail hub, contributing to diverse customer interactions.
- Proximity to public transportation facilitates easy commuting.
- Part of a vibrant retail community, offering potential partnerships and networking.
Work Schedule: Retail hours with potential for variation during weekends and promotional events.
ASSUMPTION: Location at a shopping center suggests possible weekend and holiday shifts, common in retail roles.
💼 Interview & Application Insights
Typical Process:
- Initial application submission via company website or recruitment portal.
- Screening interview to assess experience and qualifications.
- Technical interview focusing on skincare knowledge and customer service skills.
Key Assessment Areas:
- Skincare treatment proficiency.
- Customer service excellence.
- Sales and event management capabilities.
Application Tips:
- Highlight relevant beauty therapy certifications and experience.
- Demonstrate your passion for skincare and customer engagement.
- Prepare examples of successful retail strategies or events you managed.
ATS Keywords: Beauty therapy, skincare, customer service, retail management, sales, education
ASSUMPTION: The structured process likely emphasizes technical expertise and personal drive in candidate assessments.
🛠️ Tools & Technologies
- Skincare analysis tools and equipment.
- Point of Sale (POS) systems.
- Event planning and management software.
ASSUMPTION: Candidates are anticipated to use industry-standard skincare tools and retail technologies to perform and record service and sales activities.
👔 Cultural Fit Considerations
Company Values:
- Commitment to education and personal growth.
- Promoting diversity and inclusion in the workplace.
- Fostering a supportive and innovative team environment.
Work Style:
- Collaborative and customer-focused.
- Adaptable to change with a creative approach to problem-solving.
- Ability to work independently with minimal supervision.
Self-Assessment Questions:
- How do you stay abreast of the latest skincare trends and treatments?
- Can you provide an example of a successful event you managed?
- How do you handle challenging customer service scenarios?
ASSUMPTION: Cultural fit emphasizes adaptability, innovation, and dedication to personal and team achievements, aligning with Dermalogica's brand values.
⚠️ Potential Challenges
- High expectations for sales growth and target achievement.
- The requirement of advanced skincare knowledge and ongoing education.
- Balancing individual responsibilities with team leadership duties.
- Working in a fast-paced retail environment, particularly during peak times.
ASSUMPTION: The challenges align with typical retail management dynamics, including sales pressure and balancing operational tasks.
📈 Similar Roles Comparison
- Similar to retail management roles in luxury beauty brands.
- Comparable to skincare consultant positions with a focus on education.
- Parallels roles that combine customer service with sales and marketing initiatives.
ASSUMPTION: Role comparisons suggest a blend of management and consultation, common in high-end beauty environments.
📝 Sample Projects
- Organizing a skincare workshop for customers to improve brand engagement.
- Implementing a new sales strategy to boost in-store appointments.
- Developing a personalized skincare consultation program to enhance customer loyalty.
ASSUMPTION: Sample projects are inferred from the job role's emphasis on innovation, customer engagement, and sales growth.
❓ Key Questions to Ask During Interview
- How does Dermalogica support continued learning and professional growth?
- What are the key performance indicators for measuring success in this role?
- Can you describe the team dynamic and culture at the Silverburn location?
- How does the company plan to innovate or grow in the next few years?
- What are the most critical challenges currently faced in the role?
ASSUMPTION: Questions focus on understanding the growth potential, team dynamics, and strategic objectives of Dermalogica.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through Dermalogica’s Careers Page
- Ensure your resume highlights relevant experience and certifications.
- Prepare to discuss your experience with skincare products and customer service strategies during interviews.
- Be ready to provide evidence of your previous management and leadership roles.
- Follow up with the recruitment team if you have not heard back within two weeks of application submission.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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