📌 Core Information
🔹 Job Title: Business Analyst, Global Content Operations
🔹 Company: Walmart
🔹 Location: CA Burbank Bldg. 700, Second Century, Tower 1, Burbank, CA, USA
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Business & Operations
🔹 Date Posted: April 3, 2025
🔹 Experience Level: Mid-Level (2-5 years)
🔹 Remote Status: On-site with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Supporting business, operations, and technology analysis across GCO services and capabilities
- Identifying opportunities for efficiency and optimization in business processes
- Collaborating with stakeholders to gather and document business requirements
- Supporting change management initiatives and ensuring seamless operational performance
- Working with global teams across multiple time zones and Lines of Business (LOB)
ASSUMPTION: This role requires a strong understanding of business process improvement, data analysis, and stakeholder engagement, with a proactive approach to continuous improvement and operational success.
📋 Key Responsibilities
✅ Analyze existing business processes to identify areas for optimization and efficiency improvements
✅ Perform Gap Analysis to identify discrepancies between the current state and the desired target state of business processes, systems, or capabilities
✅ Use data-driven insights to measure progress, identify trends, and support continuous improvement initiatives
✅ Collaborate with Change Managers to assess the impact and scale of transformation on processes, teams, and stakeholders
✅ Gather business requirements from stakeholders and translate them into actionable solutions that support both operational and strategic objectives
✅ Create and maintain documentation, including process flows, requirements specifications, assessments, and training materials
✅ Work closely with technology partners to develop and validate UAT test cases that align with business needs
ASSUMPTION: The role may involve working on multiple projects simultaneously, requiring strong organizational and time management skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Information Systems, or a related field
Experience: 3+ years of experience in Change Management, Business Analysis, Process Analysis, or related roles, preferably in Production, Post-Production, Media, Broadcast, or Streaming Distribution
Required Skills:
- Strong knowledge of change or product management and agile principles, methodologies, and tools
- Proven ability to think strategically, question assumptions, and approach problems from multiple angles to develop solutions
- Strong experience in analyzing complex processes and data sets, with a track record of using data to drive process improvement decisions
- Competence with Business Intelligence (BI) tools for tracking KPIs and supporting decision-making
- Demonstrated expertise in preparing and delivering presentations to leadership, and in clear, concise documentation that effectively communicates complex information
- Exceptional organizational and time management skills, with the ability to manage multiple projects and deliverables in a fast-paced environment
- Demonstrated ability in producing and managing comprehensive documentation, including Change Management Plans, analysis, assessments, training, implementation, and Communication Plans
- Experience in using data to develop and monitor KPIs and OKRs to align change management efforts with strategic business objectives
- Experience working with global teams across multiple time zones, demonstrating the ability to manage diverse perspectives and drive consistent process improvement initiatives
- Demonstrated ability to thrive in an environment of continual change, with comfort in navigating ambiguity, adapting to shifting priorities, and leading process improvements in a dynamic setting
Preferred Skills:
- Fluency in multiple languages
- Experience with project management tools (e.g., Asana, Jira, Trello)
ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is expected for this role.
💰 Compensation & Benefits
Salary Range: $49,140.00 - $91,260.00 per year
Benefits:
- Health Insurance Coverage
- Employee Wellness Program
- Life and Disability Insurance
- Retirement Savings Plan
- Paid Holidays, Sick Time, and Vacation
Working Hours: 40 hours per week, with flexible hybrid work arrangement
ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level Business Analyst role in the United States. Actual salaries will vary based on several factors, including external market data, internal equity, location, skill set, experience, and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Retail, with a focus on global content operations and distribution
Company Size: 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and development
Founded: 1962, with a rich history and established brand presence in the global retail market
Company Description:
- Walmart is committed to helping customers save money and live better by providing quality products at affordable prices
- The company operates a global network of retail stores, e-commerce platforms, and distribution centers, employing over 2.3 million associates worldwide
- Walmart is dedicated to creating a diverse, inclusive, and positive work environment, with a strong focus on community involvement and sustainability
Company Specialties:
- Retail Operations
- Supply Chain Management
- E-commerce
- Merchandising
- Marketing
- Technology and Innovation
Company Website: https://corporate.walmart.com/
ASSUMPTION: Walmart's extensive global presence and diverse business operations provide ample opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement within the Global Content Operations team and the broader organization
Reporting Structure: This role reports directly to the Operations Strategy and Change team within Global Content Operations
Work Arrangement: Hybrid, with a combination of on-site and remote work, providing flexibility and work-life balance
Growth Opportunities:
- Expanding responsibilities and leadership opportunities within the Global Content Operations team
- Career progression into senior roles within the broader organization, such as Senior Business Analyst, Operations Manager, or similar positions
- Cross-functional collaboration and exposure to various aspects of the business, fostering a well-rounded skill set and understanding of the organization
ASSUMPTION: Success in this role may lead to increased responsibilities, promotions, or transfers to other departments within the organization, depending on the individual's skills, performance, and career aspirations.
🌍 Location & Work Environment
Office Type: Hybrid, with a combination of on-site work at the Burbank, CA office and remote work
Office Location(s): CA Burbank Bldg. 700, Second Century, Tower 1, Burbank, CA, USA
Geographic Context:
- Burbank, CA is located in the Greater Los Angeles Area, offering a diverse and vibrant cultural scene, with numerous entertainment, dining, and recreational opportunities
- The region is known for its mild Mediterranean climate, with warm, dry summers and mild, wet winters
- Burbank is home to several major film and television studios, providing a unique and dynamic work environment for professionals in the media and entertainment industry
Work Schedule: Flexible hybrid work arrangement, with a combination of on-site and remote work, allowing for a better work-life balance
ASSUMPTION: The hybrid work arrangement offers the best of both worlds, providing the structure and collaboration of an on-site office environment, while also affording the flexibility and convenience of remote work.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR team
- Technical assessment or case study presentation
- On-site or virtual interview with the hiring manager and team members
- Final round interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Problem-solving skills and analytical thinking
- Communication and presentation skills
- Process improvement and change management expertise
- Cultural fit and alignment with Walmart's core values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions, focusing on your problem-solving skills, process improvement initiatives, and change management experiences
- Research Walmart's business and industry trends to demonstrate your understanding of the company and its competitive landscape
ATS Keywords: Business Process Improvement, Data Analysis, Stakeholder Engagement, Change Management, Agile Principles, Critical Thinking, Analytical Thinking, Communication Skills, Time Management Skills, Documentation, Global Team Collaboration, Agility, Adaptability
ASSUMPTION: Walmart's application process is designed to assess candidates' skills, cultural fit, and potential for success in the role. Tailoring your application and preparation to these assessment areas will increase your chances of advancing through the interview process.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Business Intelligence (BI) tools (e.g., Power BI, Tableau)
- Project management tools (e.g., Asana, Jira, Trello)
- Change management software (e.g., Planview, ChangeGear)
- Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
ASSUMPTION: Proficiency in these tools is expected for this role, as they are commonly used in business analysis, process improvement, and change management initiatives.
👔 Cultural Fit Considerations
Company Values:
- Customer first
- Strive for excellence
- Respect for the individual
- Act with integrity
- Pursue opportunity and growth
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and responsive to change
- Results-focused and action-oriented
- Customer-centric and committed to delivering exceptional customer experiences
Self-Assessment Questions:
- How have you demonstrated a customer-first mindset in your previous roles?
- Can you provide an example of a time when you identified and implemented a process improvement initiative, and what was the outcome?
- How have you navigated and adapted to significant organizational changes in your previous roles?
ASSUMPTION: Walmart's values and work style emphasize a customer-centric, collaborative, and results-driven culture. Assessing your alignment with these aspects will be crucial for success in this role.
⚠️ Potential Challenges
- Working with global teams across multiple time zones may present communication and collaboration challenges
- Navigating a large, complex organization with numerous departments and stakeholders may require strong communication and project management skills
- The hybrid work arrangement may present challenges in maintaining work-life balance and staying connected with team members
- The role may involve working on multiple projects simultaneously, requiring strong organizational and time management skills
ASSUMPTION: Addressing these challenges proactively and effectively will be essential for success in this role.
📈 Similar Roles Comparison
- Compared to other Business Analyst roles, this position offers a unique focus on global content operations and distribution, providing exposure to a diverse range of business processes and stakeholders
- Within the media and entertainment industry, this role offers a unique opportunity to work with a large, established retailer with a significant presence in global content operations and distribution
- Career progression in this role may lead to opportunities in senior business analysis, operations management, or related fields, depending on the individual's skills, performance, and career aspirations
ASSUMPTION: This role offers a unique blend of business analysis, process improvement, and change management responsibilities, with a focus on global content operations and distribution within the retail industry.
📝 Sample Projects
- Conducting a comprehensive analysis of the content supply chain to identify opportunities for efficiency and optimization
- Developing and implementing a change management plan for the integration of a new content distribution platform
- Collaborating with stakeholders to gather and document business requirements for a new content localization initiative
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and initiatives that a Business Analyst in Global Content Operations may be involved in, highlighting the importance of strong analytical, communication, and project management skills.
❓ Key Questions to Ask During Interview
- Can you describe the current state of the content supply chain and the desired target state, and how this role will contribute to achieving that target state?
- How does this role collaborate with other departments and stakeholders within Global Content Operations and the broader organization?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Walmart support the professional development and growth of its employees, particularly in roles like this one?
- What are the most significant challenges facing the Global Content Operations team, and how can this role help address them?
ASSUMPTION: Asking these questions demonstrates your interest in the role, the team, and the organization, and provides valuable insights into the expectations and requirements of the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Walmart Careers website
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions, focusing on your problem-solving skills, process improvement initiatives, and change management experiences
- Research Walmart's business and industry trends to demonstrate your understanding of the company and its competitive landscape
- Follow up with the hiring manager or HR team within one week of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
