Business Manager
PCRK Group
Full-time
On-site
Phoenix, Arizona, United States
🌐 Digital Marketing
Here is the AI-enriched job listing for the Business Manager role at PCRK Group:
## 📌 Core Information
🔹 **Job Title:** Business Manager
🔹 **Company:** PCRK Group
🔹 **Location:** Phoenix, Arizona, United States
🔹 **Job Type:** Full-time
🔹 **Category:** Management
---
## 📌 Essential Job Details
### 🚀 Job Overview
As a Business Manager at PCRK Group, you will play a vital role in assisting and supporting the General Manager with overseeing the day-to-day operations of our clinic location. You will help create a positive and empowering work culture that promotes personal and professional growth for our talented team of professionals. By bringing out the best in everyone, you will contribute to delivering exceptional service and exceeding our clients' expectations.
**ASSUMPTION:** The Business Manager role is a mid-level management position that requires previous experience in assistant management, sales, customer service, and team leadership. The role involves a combination of administrative duties, staff management, and business operations support.
---
### 📋 Key Responsibilities
✅ Assist the General Manager in all team management aspects, including hiring, training, and promoting a positive culture
✅ Motivate and support a diverse team of employees to drive performance and meet or exceed company goals
✅ Oversee and contribute to administrative and back-office functions to ensure smooth clinic operations
✅ Demonstrate a friendly, motivated, and sales-driven attitude to set an example for the team
**ASSUMPTION:** The Business Manager will also be responsible for tasks such as scheduling, inventory management, customer service, and other operational duties as needed to support the General Manager.
---
### 🎯 Required Qualifications
**Education:** Not specified
**Experience:** Experience at an assistant management level, with a successful track record in goal management and staff motivation
**Skills:** Strong administrative and back-office skills, experience in sales and customer service in a retail setting, experience in training staff, and (highly preferred) experience in spa management
**ASSUMPTION:** The ideal candidate should have prior experience in a retail or service-based management role, with a demonstrated ability to foster team performance and deliver excellent customer experiences.
---
### 💰 Compensation & Benefits
**Salary Range:** $18.00 - $21.00 per hour, plus bonus potential
**Benefits:** Excellent medical, dental, and vision insurance plans, paid time off, 401(k) package, 40% discount on products, free monthly massage/skincare services, and employee referral bonuses
**ASSUMPTION:** The compensation package appears to be competitive for a Business Manager role in the Phoenix, Arizona area, based on industry standards for similar positions in the healthcare and wellness services sector.
---
## 📌 Applicant Insights
### 🔍 Company Context
**Industry Position:** PCRK Group is a leading operator of Massage Envy franchises, with 131 locations across multiple states.
**Company Size:** PCRK Group is a sizable regional operator, managing a significant portfolio of franchised clinics.
**Company Stage:** PCRK Group is an established, mature organization in the healthcare and wellness services industry.
**ASSUMPTION:** PCRK Group is a well-known, reputable franchise operator that values its employees and prioritizes creating a positive work culture.
---
### 📊 Role Analysis
**Career Level:** This Business Manager role is a mid-level management position, requiring previous experience in assistant management and team leadership.
**Reporting Structure:** The Business Manager will report directly to the General Manager and support their oversight of the clinic's day-to-day operations.
**Team Size/Composition:** The Business Manager will oversee a diverse team of employees in various roles, such as massage therapists, estheticians, and other support staff.
**Growth Opportunities:** Successful performance in this role could lead to further advancement within the PCRK Group organization, such as a promotion to General Manager or a regional management position.
**ASSUMPTION:** The Business Manager role provides an opportunity for career growth and development within a larger, well-established healthcare services company.
---
### 🌍 Location & Work Environment
**Office Type:** This is an in-office role, based at the PCRK Group clinic location in North Phoenix.
**Geographic Context:** Phoenix, Arizona is a growing, business-friendly city with a relatively low cost of living compared to other major metropolitan areas.
**Work Schedule:** The standard work schedule for this role is likely full-time, with some flexibility to accommodate the needs of the clinic and its employees.
**Regional Considerations:** Phoenix has a diverse, rapidly expanding population, making it an attractive market for healthcare and wellness services providers like PCRK Group.
**ASSUMPTION:** The work environment is likely fast-paced and dynamic, requiring the Business Manager to be adaptable and able to multitask effectively in a client-facing service setting.
---
### 💼 Interview & Application Insights
**Typical Process:** The interview process may involve an initial phone or video screening, followed by one or more in-person interviews with the General Manager and potentially other PCRK Group leadership.
**Key Assessment Areas:** Employers will likely evaluate the candidate's leadership skills, customer service orientation, problem-solving abilities, and overall fit with the company's culture and values.
**Application Tips:** Applicants should highlight their relevant management experience, customer service expertise, and ability to motivate and develop high-performing teams.
**ATS Keywords:** Relevant keywords for this role may include "business management," "retail management," "customer service," "staff training," "operations," and "goal-driven."
**ASSUMPTION:** The interview process will focus on assessing the candidate's suitability for the specific responsibilities of the Business Manager role and their alignment with PCRK Group's values and work culture.
---
### 🛠️ Tools & Technologies
The Business Manager role may involve the use of standard office productivity software (e.g., Microsoft Office, Google Suite), customer relationship management (CRM) systems, and potentially industry-specific software or platforms used in the healthcare and wellness services sector.
**ASSUMPTION:** The Business Manager will be expected to have a working knowledge of common business software and tools, as well as the ability to quickly adapt to any proprietary systems used by PCRK Group.
---
### 👔 Cultural Fit Considerations
**Company Values:** PCRK Group is dedicated to the health and well-being of its clients and team members, prioritizing a positive and empowering work culture that promotes personal and professional growth.
**Work Style:** The Business Manager role requires a collaborative, customer-centric approach, with a focus on motivating and supporting a diverse team of professionals.
**Self-Assessment:** Applicants should consider whether they thrive in a fast-paced, service-oriented environment, enjoy leading and developing others, and are committed to delivering exceptional customer experiences.
**ASSUMPTION:** PCRK Group values a supportive, team-oriented work culture that prioritizes employee development and client satisfaction.
---
### ⚠️ Potential Challenges
The Business Manager role may involve managing a diverse team with varying levels of experience, juggling multiple administrative and operational responsibilities, and working in a customer-facing environment with the need to maintain a positive, sales-driven attitude at all times.
**ASSUMPTION:** The Business Manager will need to be adept at multitasking, problem-solving, and providing effective leadership and support to their team in a dynamic, service-oriented setting.
---
### 📈 Similar Roles Comparison
The Business Manager role at PCRK Group is similar to other mid-level management positions in the healthcare and wellness services industry, such as Clinic Manager, Practice Manager, or Operations Manager. These roles typically involve overseeing day-to-day operations, supporting a team of professionals, and contributing to the overall success of the organization.
**ASSUMPTION:** The key differentiators for the PCRK Group Business Manager role may be the specific focus on supporting the General Manager, fostering a positive company culture, and driving sales and customer service performance.
---
### 📝 Sample Projects
As a Business Manager at PCRK Group, you may be responsible for:
- Developing and implementing staff training programs to improve customer service and treatment delivery
- Analyzing sales data and client feedback to identify opportunities for process improvements and growth
- Coordinating with the General Manager on scheduling, inventory management, and other operational tasks
- Contributing to the development of marketing campaigns or initiatives to promote the clinic's services
**ASSUMPTION:** The specific projects and tasks assigned to the Business Manager will depend on the needs and priorities of the individual clinic, as well as the individual's strengths and areas of expertise.
---
### ❓ Key Questions to Ask During Interview
1. How would you describe the company's culture and values, and how do you see the Business Manager role contributing to that?
2. What are the most critical KPIs or metrics that the Business Manager is responsible for monitoring and improving?
3. Can you provide an overview of the typical daily or weekly responsibilities for this position?
4. What are the most common challenges faced by the Business Manager, and how does the company support its managers in overcoming those challenges?
5. What opportunities are available for professional development and career advancement within the PCRK Group organization?
6. How does the Business Manager collaborate with the General Manager and other key stakeholders to ensure the success of the clinic?
**ASSUMPTION:** These questions are designed to help the applicant better understand the specific responsibilities, challenges, and growth opportunities associated with the Business Manager role, as well as the company's culture and values.
---
## 📌 Disclaimer
⚠️ **This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.**
---
## 📌 Next Steps for Applicants
To pursue this opportunity effectively, applicants should:
1. Thoroughly review the job description and requirements to ensure they are a strong fit for the role.
2. Tailor their resume and cover letter to highlight their relevant management experience, customer service skills, and alignment with PCRK Group's values.
3. Prepare thoughtful questions to ask during the interview that demonstrate their interest in the role and the company.
4. Research PCRK Group and the Massage Envy brand to understand the industry, company culture, and growth opportunities.
5. Be prepared to discuss their approach to team leadership, problem-solving, and delivering exceptional customer experiences.
Remember to check the company's careers page or reach out directly to the hiring manager for the most up-to-date information on the application process and any specific requirements.
## Visual Customization Guide
For this healthcare and wellness services role, the job description should have a professional yet approachable visual style. Use a clean, structured layout with subtle healthcare-inspired icons or graphics. Maintain a tone that is both informative and empathetic, reflecting the company's focus on employee and client well-being.
Key visual elements to consider:
- Use a warm color palette with accents of green or blue to convey a sense of care and wellness
- Incorporate relevant icons, such as a stethoscope, massage table, or team collaboration symbol
- Format the content in an easy-to-scan structure with clear section headings and bullet points
- Consider using subtle patterns or textures as background elements to add visual interest
- Maintain a balance between formal and friendly language to match the company's culture
The overall presentation should feel both authoritative and inviting, encouraging applicants to envision themselves as part of the PCRK Group team.
## 📌 Core Information
🔹 **Job Title:** Business Manager
🔹 **Company:** PCRK Group
🔹 **Location:** Phoenix, Arizona, United States
🔹 **Job Type:** Full-time
🔹 **Category:** Management
---
## 📌 Essential Job Details
### 🚀 Job Overview
As a Business Manager at PCRK Group, you will play a vital role in assisting and supporting the General Manager with overseeing the day-to-day operations of our clinic location. You will help create a positive and empowering work culture that promotes personal and professional growth for our talented team of professionals. By bringing out the best in everyone, you will contribute to delivering exceptional service and exceeding our clients' expectations.
**ASSUMPTION:** The Business Manager role is a mid-level management position that requires previous experience in assistant management, sales, customer service, and team leadership. The role involves a combination of administrative duties, staff management, and business operations support.
---
### 📋 Key Responsibilities
✅ Assist the General Manager in all team management aspects, including hiring, training, and promoting a positive culture
✅ Motivate and support a diverse team of employees to drive performance and meet or exceed company goals
✅ Oversee and contribute to administrative and back-office functions to ensure smooth clinic operations
✅ Demonstrate a friendly, motivated, and sales-driven attitude to set an example for the team
**ASSUMPTION:** The Business Manager will also be responsible for tasks such as scheduling, inventory management, customer service, and other operational duties as needed to support the General Manager.
---
### 🎯 Required Qualifications
**Education:** Not specified
**Experience:** Experience at an assistant management level, with a successful track record in goal management and staff motivation
**Skills:** Strong administrative and back-office skills, experience in sales and customer service in a retail setting, experience in training staff, and (highly preferred) experience in spa management
**ASSUMPTION:** The ideal candidate should have prior experience in a retail or service-based management role, with a demonstrated ability to foster team performance and deliver excellent customer experiences.
---
### 💰 Compensation & Benefits
**Salary Range:** $18.00 - $21.00 per hour, plus bonus potential
**Benefits:** Excellent medical, dental, and vision insurance plans, paid time off, 401(k) package, 40% discount on products, free monthly massage/skincare services, and employee referral bonuses
**ASSUMPTION:** The compensation package appears to be competitive for a Business Manager role in the Phoenix, Arizona area, based on industry standards for similar positions in the healthcare and wellness services sector.
---
## 📌 Applicant Insights
### 🔍 Company Context
**Industry Position:** PCRK Group is a leading operator of Massage Envy franchises, with 131 locations across multiple states.
**Company Size:** PCRK Group is a sizable regional operator, managing a significant portfolio of franchised clinics.
**Company Stage:** PCRK Group is an established, mature organization in the healthcare and wellness services industry.
**ASSUMPTION:** PCRK Group is a well-known, reputable franchise operator that values its employees and prioritizes creating a positive work culture.
---
### 📊 Role Analysis
**Career Level:** This Business Manager role is a mid-level management position, requiring previous experience in assistant management and team leadership.
**Reporting Structure:** The Business Manager will report directly to the General Manager and support their oversight of the clinic's day-to-day operations.
**Team Size/Composition:** The Business Manager will oversee a diverse team of employees in various roles, such as massage therapists, estheticians, and other support staff.
**Growth Opportunities:** Successful performance in this role could lead to further advancement within the PCRK Group organization, such as a promotion to General Manager or a regional management position.
**ASSUMPTION:** The Business Manager role provides an opportunity for career growth and development within a larger, well-established healthcare services company.
---
### 🌍 Location & Work Environment
**Office Type:** This is an in-office role, based at the PCRK Group clinic location in North Phoenix.
**Geographic Context:** Phoenix, Arizona is a growing, business-friendly city with a relatively low cost of living compared to other major metropolitan areas.
**Work Schedule:** The standard work schedule for this role is likely full-time, with some flexibility to accommodate the needs of the clinic and its employees.
**Regional Considerations:** Phoenix has a diverse, rapidly expanding population, making it an attractive market for healthcare and wellness services providers like PCRK Group.
**ASSUMPTION:** The work environment is likely fast-paced and dynamic, requiring the Business Manager to be adaptable and able to multitask effectively in a client-facing service setting.
---
### 💼 Interview & Application Insights
**Typical Process:** The interview process may involve an initial phone or video screening, followed by one or more in-person interviews with the General Manager and potentially other PCRK Group leadership.
**Key Assessment Areas:** Employers will likely evaluate the candidate's leadership skills, customer service orientation, problem-solving abilities, and overall fit with the company's culture and values.
**Application Tips:** Applicants should highlight their relevant management experience, customer service expertise, and ability to motivate and develop high-performing teams.
**ATS Keywords:** Relevant keywords for this role may include "business management," "retail management," "customer service," "staff training," "operations," and "goal-driven."
**ASSUMPTION:** The interview process will focus on assessing the candidate's suitability for the specific responsibilities of the Business Manager role and their alignment with PCRK Group's values and work culture.
---
### 🛠️ Tools & Technologies
The Business Manager role may involve the use of standard office productivity software (e.g., Microsoft Office, Google Suite), customer relationship management (CRM) systems, and potentially industry-specific software or platforms used in the healthcare and wellness services sector.
**ASSUMPTION:** The Business Manager will be expected to have a working knowledge of common business software and tools, as well as the ability to quickly adapt to any proprietary systems used by PCRK Group.
---
### 👔 Cultural Fit Considerations
**Company Values:** PCRK Group is dedicated to the health and well-being of its clients and team members, prioritizing a positive and empowering work culture that promotes personal and professional growth.
**Work Style:** The Business Manager role requires a collaborative, customer-centric approach, with a focus on motivating and supporting a diverse team of professionals.
**Self-Assessment:** Applicants should consider whether they thrive in a fast-paced, service-oriented environment, enjoy leading and developing others, and are committed to delivering exceptional customer experiences.
**ASSUMPTION:** PCRK Group values a supportive, team-oriented work culture that prioritizes employee development and client satisfaction.
---
### ⚠️ Potential Challenges
The Business Manager role may involve managing a diverse team with varying levels of experience, juggling multiple administrative and operational responsibilities, and working in a customer-facing environment with the need to maintain a positive, sales-driven attitude at all times.
**ASSUMPTION:** The Business Manager will need to be adept at multitasking, problem-solving, and providing effective leadership and support to their team in a dynamic, service-oriented setting.
---
### 📈 Similar Roles Comparison
The Business Manager role at PCRK Group is similar to other mid-level management positions in the healthcare and wellness services industry, such as Clinic Manager, Practice Manager, or Operations Manager. These roles typically involve overseeing day-to-day operations, supporting a team of professionals, and contributing to the overall success of the organization.
**ASSUMPTION:** The key differentiators for the PCRK Group Business Manager role may be the specific focus on supporting the General Manager, fostering a positive company culture, and driving sales and customer service performance.
---
### 📝 Sample Projects
As a Business Manager at PCRK Group, you may be responsible for:
- Developing and implementing staff training programs to improve customer service and treatment delivery
- Analyzing sales data and client feedback to identify opportunities for process improvements and growth
- Coordinating with the General Manager on scheduling, inventory management, and other operational tasks
- Contributing to the development of marketing campaigns or initiatives to promote the clinic's services
**ASSUMPTION:** The specific projects and tasks assigned to the Business Manager will depend on the needs and priorities of the individual clinic, as well as the individual's strengths and areas of expertise.
---
### ❓ Key Questions to Ask During Interview
1. How would you describe the company's culture and values, and how do you see the Business Manager role contributing to that?
2. What are the most critical KPIs or metrics that the Business Manager is responsible for monitoring and improving?
3. Can you provide an overview of the typical daily or weekly responsibilities for this position?
4. What are the most common challenges faced by the Business Manager, and how does the company support its managers in overcoming those challenges?
5. What opportunities are available for professional development and career advancement within the PCRK Group organization?
6. How does the Business Manager collaborate with the General Manager and other key stakeholders to ensure the success of the clinic?
**ASSUMPTION:** These questions are designed to help the applicant better understand the specific responsibilities, challenges, and growth opportunities associated with the Business Manager role, as well as the company's culture and values.
---
## 📌 Disclaimer
⚠️ **This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.**
---
## 📌 Next Steps for Applicants
To pursue this opportunity effectively, applicants should:
1. Thoroughly review the job description and requirements to ensure they are a strong fit for the role.
2. Tailor their resume and cover letter to highlight their relevant management experience, customer service skills, and alignment with PCRK Group's values.
3. Prepare thoughtful questions to ask during the interview that demonstrate their interest in the role and the company.
4. Research PCRK Group and the Massage Envy brand to understand the industry, company culture, and growth opportunities.
5. Be prepared to discuss their approach to team leadership, problem-solving, and delivering exceptional customer experiences.
Remember to check the company's careers page or reach out directly to the hiring manager for the most up-to-date information on the application process and any specific requirements.
## Visual Customization Guide
For this healthcare and wellness services role, the job description should have a professional yet approachable visual style. Use a clean, structured layout with subtle healthcare-inspired icons or graphics. Maintain a tone that is both informative and empathetic, reflecting the company's focus on employee and client well-being.
Key visual elements to consider:
- Use a warm color palette with accents of green or blue to convey a sense of care and wellness
- Incorporate relevant icons, such as a stethoscope, massage table, or team collaboration symbol
- Format the content in an easy-to-scan structure with clear section headings and bullet points
- Consider using subtle patterns or textures as background elements to add visual interest
- Maintain a balance between formal and friendly language to match the company's culture
The overall presentation should feel both authoritative and inviting, encouraging applicants to envision themselves as part of the PCRK Group team.