Casino Marketing Executive - MGM National Harbor

📌 Core Information

🔹 Job Title: Casino Marketing Executive - MGM National Harbor

🔹 Company: MGM Resorts International

🔹 Location: National Harbor, Maryland

🔹 Job Type: Full-Time

🔹 Category: Hospitality & Gaming

🔹 Date Posted: May 22, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Cultivating strong relationships with high-value players
• Proactively seeking new clientele to grow the property's player base
• Executing guest incentives to reward loyalty and drive continued visitation
• Collaborating with internal teams to elevate the guest experience on property
• Representing the brand at key events and activations

ASSUMPTION: This role requires a dynamic and outgoing individual who can thrive in a fast-paced, high-energy environment and excel in building and maintaining relationships with VIP guests.

📋 Key Responsibilities

✅ Guest Relationship Management: Cultivate strong, lasting relationships with high-value players by delivering personalized service and memorable experiences.

✅ Business Growth & Client Acquisition: Proactively seek out and develop new casino clientele to grow the property's player base and drive revenue.

✅ Incentive Delivery: Execute guest incentives—including comps, special offers, and exclusive access—to reward loyalty and drive continued visitation.

✅ On-Property Support & Events: Collaborate with internal teams to elevate the guest experience on property and represent the brand at key events and activations.

ASSUMPTION: The ideal candidate will possess excellent communication skills, strong interpersonal skills, and the ability to thrive in a fast-paced, high-pressure environment.

🎯 Required Qualifications

Education: Bachelor's Degree or 4 additional years of experience

Experience: 3+ years of experience (preferably in casino marketing or sales)

Required Skills:

• Proven ability to build and maintain strong relationships with VIP guests
• Excellent communication and interpersonal skills
• Strong sales and marketing skills
• Ability to thrive in a fast-paced, high-pressure environment
• Proficient in Microsoft Office Suite

Preferred Skills:

• Fluency in multiple languages
• Experience with CRM software
• Knowledge of the gaming industry

ASSUMPTION: While a Bachelor's Degree is preferred, equivalent experience may be considered in lieu of formal education.

💰 Compensation & Benefits

Salary Range: $68,800.00 - $114,700.00 per year (This range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.)

Benefits:

• Health & Income Protection benefits (for eligible employees)
• Discounts on hotel, food and beverage, retail, and entertainment
• Free meals in employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Working Hours: Full-time, with flexible scheduling to accommodate property operations and guest needs

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the gaming and hospitality industry. Actual compensation may vary based on factors such as experience, location, and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality & Gaming. MGM Resorts International is a global leader in the entertainment and hospitality industry, with a portfolio of iconic brands and 28 destinations worldwide.

Company Size: 10,001+ employees. As a large organization, MGM Resorts offers numerous opportunities for career growth and development.

Founded: 2000. The company was founded as a result of a merger between MGM Grand and Mirage Resorts.

Company Description:

• MGM Resorts International is a global entertainment company with a portfolio of iconic brands and 28 destinations worldwide.
• The company is committed to delivering an enticing blend of entertainment to every corner of the world, with a focus on quality entertainment, luxurious facilities, and exceptional customer service.
• MGM Resorts is actively expanding its presence globally, with potential developments in domestic and international markets.

Company Specialties:

• Resorts
• Guest Service
• Meetings & Events
• Entertainment
• Fine Dining
• Diversity
• Sustainability
• Philanthropy
• hospitality
• hotels
• casinos
• Food and Beverage
• Resorts
• F&B
• and OMG

Company Website: http://www.mgmresorts.com

ASSUMPTION: MGM Resorts International is a well-established company with a strong reputation in the hospitality and gaming industry. The company's size and global presence offer numerous opportunities for career growth and development.

📊 Role Analysis

Career Level: Mid-level. This role requires a balance of strategic thinking, relationship-building, and tactical execution.

Reporting Structure: The Casino Marketing Executive reports directly to the Director of Marketing or a similar role.

Work Arrangement: On-site, with flexible scheduling to accommodate property operations and guest needs.

Growth Opportunities:

• Advancement to a senior marketing role within the company
• Expansion into other areas of the business, such as events or food and beverage
• Opportunities to work at other MGM Resorts properties worldwide

ASSUMPTION: The Casino Marketing Executive role offers numerous opportunities for career growth and development within the company, as well as the chance to work in a dynamic and fast-paced environment.

🌍 Location & Work Environment

Office Type: Casino resort. The National Harbor property is a luxurious resort located in Oxon Hill, Maryland, just minutes from Washington, D.C.

Office Location(s): National Harbor, Maryland

Geographic Context:

• The National Harbor property is located in a bustling waterfront community with numerous shopping, dining, and entertainment options
• The property is conveniently located near major highways and public transportation
• The surrounding area offers a mix of urban and suburban living, with a variety of housing options and neighborhoods

Work Schedule: Full-time, with flexible scheduling to accommodate property operations and guest needs. The work schedule may include evenings, weekends, and holidays.

ASSUMPTION: The National Harbor property offers a dynamic and fast-paced work environment, with a focus on providing exceptional customer service and creating memorable experiences for guests.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening with the hiring manager
• In-person or virtual interview with the hiring manager and/or other team members
• Final interview with the director or another senior leader
• Background check and reference check

Key Assessment Areas:

• Relationship-building skills
• Sales and marketing skills
• Communication and interpersonal skills
• Problem-solving skills
• Adaptability and flexibility

Application Tips:

• Highlight any relevant experience in casino marketing, sales, or a related field
• Demonstrate your ability to build and maintain strong relationships with VIP guests
• Showcase your sales and marketing skills, as well as your communication and interpersonal skills
• Tailor your resume and cover letter to the specific requirements of the role

ATS Keywords: Casino Marketing, Guest Relationship Management, Business Growth, Client Acquisition, Incentive Delivery, On-Property Support, Events, VIP Guests, Sales, Marketing, Customer Service, Team Collaboration, Decision Making, Communication, Networking, Problem Solving, Relationship Building, Revenue Generation, Personalized Service

ASSUMPTION: The application process for this role is likely to be competitive, as MGM Resorts is a well-established company with a strong reputation in the hospitality and gaming industry. Applicants should tailor their application materials to the specific requirements of the role and highlight any relevant experience or skills.

🛠️ Tools & Technologies

• Microsoft Office Suite
• CRM software (e.g., Salesforce, Zoho CRM)
• Project management tools (e.g., Asana, Trello)
• Social media platforms (e.g., Facebook, Twitter, Instagram)

ASSUMPTION: The Casino Marketing Executive role may require the use of various tools and technologies to manage guest relationships, track sales and marketing efforts, and coordinate events and activations.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Service
• Teamwork
• Excellence
• Ownership
• Innovation

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Results-driven and goal-oriented
• Adaptable and flexible
• Customer-focused and service-oriented

Self-Assessment Questions:

• Do you thrive in a fast-paced, high-pressure environment?
• Are you able to build and maintain strong relationships with VIP guests?
• Do you have strong sales and marketing skills, as well as excellent communication and interpersonal skills?
• Are you comfortable working flexible hours, including evenings, weekends, and holidays?

ASSUMPTION: MGM Resorts values a diverse and inclusive work environment, and seeks candidates who are able to thrive in a fast-paced, collaborative, and customer-focused setting.

⚠️ Potential Challenges

• The fast-paced and high-pressure nature of the role may be challenging for some individuals
• The role requires a high degree of adaptability and flexibility, as well as the ability to work flexible hours
• The role may involve exposure to potentially stressful or difficult situations, such as handling guest complaints or resolving conflicts
• The role may require travel to other MGM Resorts properties or events

ASSUMPTION: The Casino Marketing Executive role offers a dynamic and challenging work environment, with the opportunity to work with high-profile guests and contribute to the success of a major entertainment and hospitality company.

📈 Similar Roles Comparison

• This role is similar to other marketing or sales roles in the hospitality and gaming industry, but with a specific focus on casino marketing and guest relationship management
• The role may involve similar responsibilities and challenges to other marketing or sales roles, but with the unique context of the casino and gaming industry
• Career progression in this role may involve advancement to a senior marketing role within the company, or expansion into other areas of the business, such as events or food and beverage

ASSUMPTION: The Casino Marketing Executive role offers a unique opportunity to work in the dynamic and fast-paced world of casino marketing and guest relationship management, with the chance to contribute to the success of a major entertainment and hospitality company.

📝 Sample Projects

• Developing and executing a targeted marketing campaign to attract new high-value players to the casino
• Coordinating a VIP event or activation to showcase the property's amenities and offerings to high-value guests
• Analyzing guest data to identify trends and opportunities for targeted marketing and personalized service

ASSUMPTION: The Casino Marketing Executive role offers a dynamic and challenging work environment, with the opportunity to work on a variety of projects and initiatives that contribute to the success of the property and the company.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does this role fit into the overall marketing and business strategy for the property?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• What opportunities are there for growth and development within the company?
• How does the company support work-life balance for employees in this role?

ASSUMPTION: The interview process for this role is likely to be comprehensive and competitive, as MGM Resorts is a well-established company with a strong reputation in the hospitality and gaming industry. Applicants should prepare thoughtful and insightful questions to ask during the interview process.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on casino marketing, sales, and guest relationship management
• Prepare for your interview by researching the company and property, and practicing your responses to common interview questions
• Follow up with the hiring manager or recruiter after your interview to express your interest in the role and reiterate your qualifications
• If selected for the role, be prepared to complete a background check and reference check

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.